As of August 29th, 2022, CEVA Car Carrying in Australia is offering a monthly draw to win a $500 Fuel Card Gift. The winner is drawn monthly. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Reviewer Photos & Videos
Fast delivery. Slow customer service
My car arrived quickly however there was a crack in my windscreen large enough to make the car not road worthy. I was advised upon collecting the vehicle that I could expect to hear from the CEVA warranty team the day after however they did not contact me so I had to contact them. The warranty team said they needed to investigate the cause of the crack because stone chips were not covered by their policy. After a few days I still did not hear back from them so instead I paid the window to be fixed with my own car insurance. I am still yet to b...Read more
e contacted from the warranty team. Obviously no sense of urgency with regards to dealing with the matter on their behalf which is disappointing given the crack was large enough to not make the car road worthy.3 comments
10865649
Bobby B.CEVA
Thanks Joanne. I'm following this up now.
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I could trust you with my wife
Classic car was delivered on time, the tracking information was up dated on a regular basis, and car was delivered in the same condition as when it was being shipped. Delivery personnel were of the older generation and knew what the choke was used for
1 comment
Bobby B.CEVA
Thank you for your very positive review Adrian! It is a beautiful car. Cheers. Bobby
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Peter JSouth East Queensland, QLD
- 2 reviews
Great service!
We needed to get a car from Townsville to Brisbane. The whole experience was seamless and painless. Organising a quote was easy and the car was delivered as promised. Great value for money. I'd use Ceva again.
1 comment
Bobby B.CEVA
Appreciate the positive review Peter. Thank you. Bobby
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Brian C
- 2 reviews
Great Service
Professional service all the way through at a compeditive price.
All Ceva staff were proactive and pleasant.
The whole process was seamless and completed in a timely manner.
The facility was very modern and spotless ly clean.
1 comment
Bobby B.CEVA
Great to hear you had such a positive experience with us Peter. Thank you for your review. Cheers. Bobby
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Michael C.Far North Queensland, QLD
Great Service, Customer service could use a lot of work.
I dropped the car off to an Agent in Cairns. they were easy to deal with and no fuss. the truck arrived in Melbourne ahead of schedule. Trying to book through customer service was painful. i had to organise the invoice to be made out to work as they were footing the bill. it took 4 phone calls trying to explain the same thing to finally get it right.
1 comment
Bobby B.CEVA
Thanks for taking the time to review us Michael. I have passed on your feedback to our customer care manager. Cheers. Bobby
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Highly disappointing
With the transport of a high end car, the car was moved to a location and was schedule for delivery taking seven days. Instead the car was moved to a location where it seemingly stayed for another 7 days, without any updated tracking information on when it would be delivered. You contact Ceva and get a call Centre in the Philippines, which proves no help. Called many times, they just read the screen that I could see with a backdated date for delivery. After contacting the dealer, calling Ceva many times, the car is delivered some two weeks after the car was given to Ceva, without explanation and they had scratched the wheel during transport. Very disappointing service.
1 comment
Bobby B.CEVA
Hi Jane. Sorry to hear that you've had this negative experience with us. Could you please message me your booking number so I can have this investigated. Thank you. Bobby
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Mark atkinsGreater Melbourne (Inner), VIC
Very reliable and competitively priced service
We used Ceva to transport our car interstate was very pleased with the service and competitive price they gave. Car arrived on the exact day they quoted, very friendly courier service would highly recommended them
1 comment
Bobby B.CEVA
Thank you for your positive review Mark. Cheers. Bobby
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Excellent and professional
My friend's family recommended me CEVA as they got their car transfer interstate. I finally select CEVA after compared in different other companies. They are professional and very efficient. Even on a bushfire season, my car was delivered on estimate date and perfectly. Will definitely recommend to my friend in the future.
1 comment
Bobby B.CEVA
Appreciate your positive review Jenny! :) Thank you. Bobby
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FAST, CHEAP, EFFICENT
Booked to have a caravan trailer picked up over the Christmas period, was picked up earlier then expected, and arrived in Perth a whole 8 days early! very easy, efficient and CHEAP company to use. great service when picking up the trailer at the depot. cannot recommend CEVA enough.
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Reputable service
I drove my car to the service depot, and the staff were very professional there.
Car was delivered on time, and the process was tracked, which made it easy to see where my car was.
I was called 2 days before scheduled delivery where they informed me my car was coming soon, and car was delivered exactly on time. It was overall a positive experience.
1 comment
Bobby B.CEVA
Thank you for your positive review Summer! Cheers. Bobby
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CraigSouth East Queensland, QLD
- 3 reviews
Faster than a speeding bullet
I booked a car transport over the xmas break, & wasn't expecting it to be too fast as a lot of businesses close down or work on less staff, but CEVA definitely scored well as they delivered my car in excellent time.
1 comment
Bobby B.CEVA
Thank you for your positive review Craig. Cheers. Bobby
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LauraDarwin, NT
- Verified customer
Excellent service & damage free!
I needed to get my car transported from Darwin to Brisbane and I was initially very hesitant to use a car carrying company as they all seem to get shocking reviews--I had even considered doing the 38 hour drive myself to avoid this, however as as young female travelling that distance didn't seem like the best idea so I bit the bullet and booked my car in with ceva. I was very anxious about the whole process however every person I dealt with during the process was so friendly and helpful it put my mind at ease. I dropped my car off on the 29th N...Read more
ov and it was delivered on promptly on the 6th Dec ahead of schedule. As it arrived early I was unable to collect my car at that time, however the depot in Brisbane kindly kept my car there until a family member was able to collect it for me. There was no damage to the car and I was very impressed with how smoothly the whole process was. Would definitely use again!1 comment
Bobby B.CEVA
Appreciate the positive review Laura. Thank you! Cheers. Bobby
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SpudollaMid North Coast, NSW
Great service
I needed to get a vehicle from Victoria to Brisbane and Ceva was an easy process and very affordable
The tracking was easy to use and staff at depot were friendly and thorough with vehicle inspection
Would recommend to anyone
1 comment
Bobby B.CEVA
Glad to have been of service! Appreciate the 5 star review. Cheers. Bobby
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PaulGreater Melbourne (Inner), VIC
Over delivered - great result
Found the website easy to use. Car collected from site in Sydney and delivered to our home in Melbourne 4 days earlier than promised. Competitive price and received call back promptly to a couple of questions I had.
1 comment
Bobby B.CEVA
Thank you for your positive review Paul. Much appreciated. Cheers. Bobby
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Andrew SmithCentral, SA
- 2 reviews
Reputable company to deliver your car
Webpage updates were great.
I rang a few times to ask questions and was answered by an international employee. Was hard to understand when talking too.
Overall, great company who delivered when they said they would deliver.
Was surprised it came by rail.
1 comment
Bobby B.CEVA
Thank you for your review Andrew. We use a combination of road, rail and ship for maximum efficiency. Cheers. Bobby
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YingWestern Australia
Theft of build - in camera
Very disappointed. My car was transported from Melbourne to Perth. 1 week delayed, my car's Traffic Sign Recognition has been removed. An obvious theft, the warranty claim was not helpful
5 comments
Bobby B.CEVA
Hi Ying. Could you please give me your booking number so I have this investigated. Thank you. Bobby
Dear Bobby My booking number is 8105593. I sincerely hope that you will get back to me with responsible action to compensate my lost. Thanks
Bobby B.CEVA
Thank you Ying. I will look into this and revert at the earliest.
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JerryGreater Melbourne (Metropolitan), VIC
- 2 reviews
Fast and efficient
Dropped car off Thursday in Melbourne, delivered to Queensland following Monday, 3 days later. Efficient check in, and collection, courteous, friendly and helpful staff. Would highly recommend CEVA, and use them again.
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MarkGreater Melbourne (Metropolitan), VIC
- 5 reviews
very poor service.. delivery dates are optimistic and run over I wouldnt use them again
Ordered a perth to melbourne wrap premium car delivery service . Wouldnt use again. They are 4 days late couldnt confirm exact delivery and said delivery is only estimate yest state delivery service is between 7-10 days ................. Dont get fooled
1 comment
Bobby B.CEVA
Hi Mark. I'm sorry that you've had such a negative experience with us. Could I please have your booking number so I investigate this further. Thank you. Bobby
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Ceva - great customer service
Ceva, third occasion to use this car carry service. Always on time, clean and courteous drivers.
Booking via website then courtesy call to confirm. Day before check call and follow up
Great customer service
1 comment
Bobby B.CEVA
Thank you for your positive review Moike! Appreciate it. Cheers. Bobby
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DazPerth, WA
- 3 reviews
- Verified customer
OMG Do not use Ceva!!
I used CEVA to transport from Melbourne to Perth using an Express Service $1700, car took 12 days to arrive then sat in there depot for 14 days, unable to contact anybody except in the Philippines, what a joke and what disgusting service, they finally answered my calls and will deliver the car to my home address 17 days after arriving at depot!!!
Do not trust Ceva with your car transport
3 comments
Bobby B.CEVA
Hi Daz. I'm sorry you've had this negative experience with us. Could I please get your booking number so I have this investigated internally. Thanks. Bobby
Hi Bobby
You should have my reference, does this not come up under my name and why has nobody responded to my 5 emails I sent, your service is appalling, in fact it’s non existent!
Bobby B.CEVA
Hi Daz. I do need your booking number or REGO to get the details of your transport as using just the name could pull up multiple similar bookings.
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Questions & Answers
BargainBennoasked
If I am transporting a 65k luxury vehicle which is near new and being sold to me unregistered. Will the transport company be liable for damage caused to my car or do I have to take out my own transit insurance?
1 answer
Sean C.CEVA
Hello
Enjoy peace of mind when you choose CEVA to transport your vehicle anywhere in Australia. Our focus on transporting your vehicle safely and securely however, your vehicle will be protected against accidental loss or damage up to a value of $60,000 when you move your vehicle with us. If your vehicle market value is $65,000, please inform our friendly customer care agent on 132277 when quoting or booking.
Regards
Sean
Cynthiaasked
Hi, my car still says Planned To Depart FREMANTLE(WHF), WA 22/01/2020 and the date has passed?
CEVA Booking confirmation 5525667
Thanks Jason
No answers
Andrew H.asked
Hi, currently getting a Mercedes sent from Melbourne to Perth. Car was picked up wednesday 8/1 & delivered to Melbourne DOCKS/PORT 10/1.
I have studied all the shipping movements out of Melbourne since it got there & the only chance the car has of making it here by the CEVA delivery date (22/1) is if it on the Caribbean Highway - currently just left Adelaide for Perth. Can you please tell me if my car is on that ship or still sitting at the Melbourne Dock?
If its still at the Dock it wont make the 22/1 date as I can see there are no more car carriers from there to Perth for well over a week. The booking number is 5065667 THANKS
No answers
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Bobby B.CEVA
Thank you for your review Joanne. Could you please give me your booking number so I can have this investigated internally. Thanks. Bobby