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Reviews

3.3

431 reviews
5
(210)
4
(37)
3
(12)
2
(17)
1
(155)
  • Sender or ReceiverSender (30%) · Receiver (70%)
  • Delivery Time
    • Early (99)
    • On Time (76)
    • Unacceptably Late (17)
    • Late (15)
    • Never Arrived (6)
    • Never Collected (1)
  • Delivery Arrived in Good ConditionYes (82%) · No (18%)
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Fast delivery. Slow customer service

published
3 comments
CEVA
Bobby B.CEVA

Thank you for your review Joanne. Could you please give me your booking number so I can have this investigated internally. Thanks. Bobby

Joanne
Joanne

10865649

CEVA
Bobby B.CEVA

Thanks Joanne. I'm following this up now.



I could trust you with my wife

published

Classic car was delivered on time, the tracking information was up dated on a regular basis, and car was delivered in the same condition as when it was being shipped. Delivery personnel were of the older generation and knew what the choke was used for

1 comment
CEVA
Bobby B.CEVA

Thank you for your very positive review Adrian! It is a beautiful car. Cheers. Bobby



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Peter J

Peter JSouth East Queensland, QLD

  • 2 reviews

Great service!

published

We needed to get a car from Townsville to Brisbane. The whole experience was seamless and painless. Organising a quote was easy and the car was delivered as promised. Great value for money. I'd use Ceva again.

1 comment
CEVA
Bobby B.CEVA

Appreciate the positive review Peter. Thank you. Bobby

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Brian C

Brian C

  • 2 reviews

Great Service

published

Professional service all the way through at a compeditive price.
All Ceva staff were proactive and pleasant.
The whole process was seamless and completed in a timely manner.
The facility was very modern and spotless ly clean.

1 comment
CEVA
Bobby B.CEVA

Great to hear you had such a positive experience with us Peter. Thank you for your review. Cheers. Bobby

Michael C.

Michael C.Far North Queensland, QLD

Great Service, Customer service could use a lot of work.

published

I dropped the car off to an Agent in Cairns. they were easy to deal with and no fuss. the truck arrived in Melbourne ahead of schedule. Trying to book through customer service was painful. i had to organise the invoice to be made out to work as they were footing the bill. it took 4 phone calls trying to explain the same thing to finally get it right.

1 comment
CEVA
Bobby B.CEVA

Thanks for taking the time to review us Michael. I have passed on your feedback to our customer care manager. Cheers. Bobby

Highly disappointing

published

With the transport of a high end car, the car was moved to a location and was schedule for delivery taking seven days. Instead the car was moved to a location where it seemingly stayed for another 7 days, without any updated tracking information on when it would be delivered. You contact Ceva and get a call Centre in the Philippines, which proves no help. Called many times, they just read the screen that I could see with a backdated date for delivery. After contacting the dealer, calling Ceva many times, the car is delivered some two weeks after the car was given to Ceva, without explanation and they had scratched the wheel during transport. Very disappointing service.

1 comment
CEVA
Bobby B.CEVA

Hi Jane. Sorry to hear that you've had this negative experience with us. Could you please message me your booking number so I can have this investigated. Thank you. Bobby

Mark atkins

Mark atkinsGreater Melbourne (Inner), VIC

Very reliable and competitively priced service

published

We used Ceva to transport our car interstate was very pleased with the service and competitive price they gave. Car arrived on the exact day they quoted, very friendly courier service would highly recommended them

1 comment
CEVA
Bobby B.CEVA

Thank you for your positive review Mark. Cheers. Bobby

Excellent and professional

published

My friend's family recommended me CEVA as they got their car transfer interstate. I finally select CEVA after compared in different other companies. They are professional and very efficient. Even on a bushfire season, my car was delivered on estimate date and perfectly. Will definitely recommend to my friend in the future.

1 comment
CEVA
Bobby B.CEVA

Appreciate your positive review Jenny! :) Thank you. Bobby

FAST, CHEAP, EFFICENT

published

Booked to have a caravan trailer picked up over the Christmas period, was picked up earlier then expected, and arrived in Perth a whole 8 days early! very easy, efficient and CHEAP company to use. great service when picking up the trailer at the depot. cannot recommend CEVA enough.

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Reputable service

published

I drove my car to the service depot, and the staff were very professional there.
Car was delivered on time, and the process was tracked, which made it easy to see where my car was.

I was called 2 days before scheduled delivery where they informed me my car was coming soon, and car was delivered exactly on time. It was overall a positive experience.

1 comment
CEVA
Bobby B.CEVA

Thank you for your positive review Summer! Cheers. Bobby

Craig

CraigSouth East Queensland, QLD

  • 3 reviews

Faster than a speeding bullet

published

I booked a car transport over the xmas break, & wasn't expecting it to be too fast as a lot of businesses close down or work on less staff, but CEVA definitely scored well as they delivered my car in excellent time.

1 comment
CEVA
Bobby B.CEVA

Thank you for your positive review Craig. Cheers. Bobby

Laura

LauraDarwin, NT

  • Verified customer

Excellent service & damage free!

published
1 comment
CEVA
Bobby B.CEVA

Appreciate the positive review Laura. Thank you! Cheers. Bobby

Spudolla

SpudollaMid North Coast, NSW

Great service

published

I needed to get a vehicle from Victoria to Brisbane and Ceva was an easy process and very affordable
The tracking was easy to use and staff at depot were friendly and thorough with vehicle inspection
Would recommend to anyone

1 comment
CEVA
Bobby B.CEVA

Glad to have been of service! Appreciate the 5 star review. Cheers. Bobby

Paul

PaulGreater Melbourne (Inner), VIC

Over delivered - great result

published

Found the website easy to use. Car collected from site in Sydney and delivered to our home in Melbourne 4 days earlier than promised. Competitive price and received call back promptly to a couple of questions I had.

1 comment
CEVA
Bobby B.CEVA

Thank you for your positive review Paul. Much appreciated. Cheers. Bobby

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Andrew Smith

Andrew SmithCentral, SA

  • 2 reviews

Reputable company to deliver your car

published

Webpage updates were great.
I rang a few times to ask questions and was answered by an international employee. Was hard to understand when talking too.
Overall, great company who delivered when they said they would deliver.
Was surprised it came by rail.

1 comment
CEVA
Bobby B.CEVA

Thank you for your review Andrew. We use a combination of road, rail and ship for maximum efficiency. Cheers. Bobby

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Ying

YingWestern Australia

Theft of build - in camera

published

Very disappointed. My car was transported from Melbourne to Perth. 1 week delayed, my car's Traffic Sign Recognition has been removed. An obvious theft, the warranty claim was not helpful

5 comments
CEVA
Bobby B.CEVA

Hi Ying. Could you please give me your booking number so I have this investigated. Thank you. Bobby

Ying
Ying

Dear Bobby My booking number is 8105593. I sincerely hope that you will get back to me with responsible action to compensate my lost. Thanks

CEVA
Bobby B.CEVA

Thank you Ying. I will look into this and revert at the earliest.

Jerry

JerryGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Fast and efficient

published

Dropped car off Thursday in Melbourne, delivered to Queensland following Monday, 3 days later. Efficient check in, and collection, courteous, friendly and helpful staff. Would highly recommend CEVA, and use them again.

Mark

MarkGreater Melbourne (Metropolitan), VIC

  • 5 reviews

very poor service.. delivery dates are optimistic and run over I wouldnt use them again

published

Ordered a perth to melbourne wrap premium car delivery service . Wouldnt use again. They are 4 days late couldnt confirm exact delivery and said delivery is only estimate yest state delivery service is between 7-10 days ................. Dont get fooled

1 comment
CEVA
Bobby B.CEVA

Hi Mark. I'm sorry that you've had such a negative experience with us. Could I please have your booking number so I investigate this further. Thank you. Bobby

Ceva - great customer service

published

Ceva, third occasion to use this car carry service. Always on time, clean and courteous drivers.
Booking via website then courtesy call to confirm. Day before check call and follow up

Great customer service

1 comment
CEVA
Bobby B.CEVA

Thank you for your positive review Moike! Appreciate it. Cheers. Bobby

Daz

DazPerth, WA

  • 3 reviews
  • Verified customer

OMG Do not use Ceva!!

published

I used CEVA to transport from Melbourne to Perth using an Express Service $1700, car took 12 days to arrive then sat in there depot for 14 days, unable to contact anybody except in the Philippines, what a joke and what disgusting service, they finally answered my calls and will deliver the car to my home address 17 days after arriving at depot!!!

Do not trust Ceva with your car transport

3 comments
CEVA
Bobby B.CEVA

Hi Daz. I'm sorry you've had this negative experience with us. Could I please get your booking number so I have this investigated internally. Thanks. Bobby

Daz
Daz

Hi Bobby

You should have my reference, does this not come up under my name and why has nobody responded to my 5 emails I sent, your service is appalling, in fact it’s non existent!

CEVA
Bobby B.CEVA

Hi Daz. I do need your booking number or REGO to get the details of your transport as using just the name could pull up multiple similar bookings.

Page 4 of 22
See all CEVA reviews

Questions & Answers

BargainBenno

BargainBennoasked

If I am transporting a 65k luxury vehicle which is near new and being sold to me unregistered. Will the transport company be liable for damage caused to my car or do I have to take out my own transit insurance?

1 answer
CEVA
Sean C.CEVA

Hello
Enjoy peace of mind when you choose CEVA to transport your vehicle anywhere in Australia. Our focus on transporting your vehicle safely and securely however, your vehicle will be protected against accidental loss or damage up to a value of $60,000 when you move your vehicle with us. If your vehicle market value is $65,000, please inform our friendly customer care agent on 132277 when quoting or booking.
Regards
Sean

Cynthia

Cynthiaasked

Hi, my car still says Planned To Depart FREMANTLE(WHF), WA 22/01/2020 and the date has passed?

CEVA Booking confirmation 5525667

Thanks Jason

No answers
Andrew H.

Andrew H.asked

Hi, currently getting a Mercedes sent from Melbourne to Perth. Car was picked up wednesday 8/1 & delivered to Melbourne DOCKS/PORT 10/1.
I have studied all the shipping movements out of Melbourne since it got there & the only chance the car has of making it here by the CEVA delivery date (22/1) is if it on the Caribbean Highway - currently just left Adelaide for Perth. Can you please tell me if my car is on that ship or still sitting at the Melbourne Dock?

If its still at the Dock it wont make the 22/1 date as I can see there are no more car carriers from there to Perth for well over a week. The booking number is 5065667 THANKS

No answers

Get an answer from our members and CEVA representatives

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