CEVA (page 5 of 18)

I have my brand new vehicle delivered by CEVA, which requested by a third party agent. I have most the terrible service in my life over all.
1. It took one month to deliver the vehicle.
2. Before CEVA collecting my vehicle, I have deeply clean it. However, once I received the vehicle, it was full of red dusk, even inside the bonnet. I have firstly contacted the service team. The lady answered my call once heard about my concern, she frequently cut me off and treated the customer very rudely.
3. After reaching the warranty team of CEVA, they basically ignored my concern and the dusk is caused due to environmental issue that they cannot warrant on this.

Delivery of a new vehicle I purchased from Melbourne to be delivered in Sydney went extremely smoothly and ahead of time. Tracking worked well and car delivered in tip top condition and was even hosed down so was nice and clean. The facility in Sydney was well protected from a security and weather perspective.
The customer service onshore is brilliant, friendly & courteous.
The customer service offshore leaves a lot to be desired. Staff are hard to understand and don't seem to know what is going on. This had the impact of lowering my confidence somewhat. As the frontline for CEVA's brand, I would be rethinking that if I was the CEO.

Worst service I have used. I had my car transported from NSW to WA. My bonnet got scratched, when I brought it up, the man brought my car around to the front implied that I was lying. There was significant delay and when I wanted my car to be delivered in the early afternoon, then refuse the service. I offered to pick up my car, they did not provide any address. When I want to update my current address after I moved into Perth, they refuse to take it from me. The call centre personnel were unfriendly. Also, someone working in the company stole some stuff in the car including my GPS. Overall, terrible work ethics within the company. Terrible experience every step of the way. I will not recommend this company to anyone.

Highly recommended. Car arrived well ahead of schedule. All communication was great. Tracking system great. Everyone I spoke to super friendly and helpful. Thanks Ceva
I don’t usually write reviews But ...

Why even have a tracking system, its terrible. shows my car planned to be picked up 5 days ago at 8:51am. Since then, nothing!!!! Has the car been picked up? who knows? Is it sitting at Fisherman Isle as shown? Perhaps it's on the way, who knows? And dont even try and call, the customer service people are very hard to understand and not very helpful. Its obviously an overseas call centre. I've used Ceva a few times to move cars and to be fair, the cars have always arrived in good condition. But in this day and age, if you offer online tracking, it probably should work???

Booked in a car transport service, everything seemed fine. They picked the car up from its location then said that the hand break does work so they left the car then wanted to charge a fee. They need to be more specific with asking questions about vehicles and actually tell you they can’t pick up a car with no breaks.

In Oct I slammed CEVA for ignoring a damage report due to my car being transported from Hobart to Perth. They have now paid for the damage to be fixed.

We have used other companies for transporting our vehicles and had all sorts of issues
Ceva by far the best transport company to deal with very professional.
Only be using Ceva from now on.

Pick up was good and as discussed. The driver rang me prior to pick up. Just wondering where my car is ? I paid for delivery in 9 days. It's been 14 actual days now. When will it be delivered ?

Dude, where's my car ?

Regards

STC

Car booked weeks in advanced. No one showed to collect the car. They couldn’t sort it out even after 10 phone calls. Worst customer service ever. Whatever you do, do not use Ceva.

THEN hung up on me extremely rude staff could not speak or understand australian english
0/10 put me off from dealing with such a ignorant company
website is useless and tells you to call even more useless staff

good service nice work！the service is perfect. l dont know how to say too much. l really recommend my friend to use ceva tracking. good response and great service ever

CEVA vehicle logistics shipped my brand new car from Melbourne to Adelaide arranged by a third party. It was detailed after arrival then left under a tree for two days. Car with only 20km on the clock was filthy with leaves under the boot and bonnet, scuffs and dusty fingerprints inside. CEVA said this was not their responsibility and they couldn’t have been less bothered. Zero care or concern. The guy even said don’t bother writing a comment on the form when I signed for the car because it wasn’t their problem and I had no right to do so. I’d think twice about trusting this lot with your car if this is indicative of their level of care.

I purchased a car from a Dealership in Perth and it had to be shipped to Melbourne, unfortunately the dealer picked CEVA to transport the car, three weeks later the CEVA tracking system says the car has been moved by road, spent 6 days on rail to Melbourne, by road again and day before its scheduled delivery into Melbourne the tracking system shows the car is being shipped back to Perth!! When you call you only get the Philippines call centre where nobody knows anything, only what the tracking system says. Absolutely hopeless. Do not use ceva, find another transport company. I’m still waiting to find out where my car is, nobody seems to know. What a farce.

This company is just rude. They don’t call you back when they say they will, they don’t respond to emails AND the worst part is that their tracking system is a joke. Yet to move, planned, in Progress or completed. Pretty simple to understand status updates on each leg of the journey, right??? No, the tracking might show you that something is planned or maybe that it is in progress (or neither until it is completed). It is the worst. The estimated date doesn’t even update when it is in the past now??? I would not use again.

Great communication the office and Craig the driver rang me this morning and sorted out the lost paper work on the spot and collected car on time. Thank you. John

The website wouldn’t let me book a drop off at the depot next day rather needed to be more then 24 hours but calling them it wasn’t a problem. So the website isn’t perfect and the estimated timeframe has been shorter but that’s not much of a problem

Apparently there is only one guy doing it and a few (non existant) people are ahead of me. Plenty of people wondering around the office though!
Surely they could spare someone to get my car ??
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Damaged one of our cars while transporting from Townsville n.q. to Adelaide over a week later a call from the warranty guy stateing damage was due to environmental issues not there problem very upsetting considering they spend 20mins documenting damage stone chips etc when dropping of but any damage they do not there problem ?

Would like to see a call centre back in Australia and trade pricing available to those who don't necessarily run a car sales business. I am in the repair and consultancy end of the trade.

I had my car transported twice by Ceva. Very happy with their services. I had to change my flight schedule and was wondering if they could pick up the car before my departure. The NSW fleet manager made it happened. He is very helpful and reliable. I will definitely recommend Ceva to my friends, family and colleagues.

the delivery has not happened yet so i dont know what to expect from the company but i have heard great reviews so i am hoping for the best and great customer service

This has to be the most awful experience I have ever had with the transportation of a vehicle. Zero customer service. I spent 57 minutes waiting to speak to someone to be told I would receive a call back. I am still waiting 3 days later.

CEVA’s bookings process was quick and easy. Staff were friendly and helpful. I received instant confirmation of my booking and follow emails. Would recommend to family and friends. Great service

The first time we used them they were good. Looking forward to a similar experience next time. Response times were good and so far we have no complaints or gripes.

Each time i use this company i am pleased with all aspects of it, the price is great, communication is great, and the people at each point of contact are just pleasant to deal with. I have never had an issue, cars always arrive un-damaged. Great!!

Do not use this company to transport your vehicle. No care and take no responsibility when damage occurs. Damage to electric internal hood release button when they jump started car and said they don’t cover internal damage?

Ford Cortina dropped into Brisbane Ceva and staff parked car inside safely. Booking process very easy and quickly confirmed by email.
Cortina delivered to Sydney private address on time and NO DAMAGE. Driver excellent to deal with and would highly recommend. Thanks.

The online booking process very easy to follow.
Confirmation emails came through promptly with all the details. Which by the way easy to read.
The experience for me has only just began, still waiting for drop off and delivery but if its anything like the experience so far I am expecting good things.

Can not complain about the service moving my vehicle, booked and delivered within the time frame I was given and with no damage. The tracking info was mostly accurate. BUT trying to talk to the so called customer care line is another thing, had trouble even understanding the person on the other end of the phone and basically they did not have a clue what I was asking them,