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Reviews

3.3

432 reviews
5
(211)
4
(37)
3
(12)
2
(17)
1
(155)
  • Sender or ReceiverSender (30%) · Receiver (70%)
  • Delivery Time
    • Early (99)
    • On Time (76)
    • Unacceptably Late (17)
    • Late (15)
    • Never Arrived (6)
    • Never Collected (1)
  • Delivery Arrived in Good ConditionYes (82%) · No (18%)
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YINJIA

YINJIASydney, NSW

Good services

published

Very professional company, i drop the car depot in Sydney because i have some goods in the car, delivery to Darwin, and arriving earlier as schedule, no anything broken, all in good condition, tracking information shows arrive QLD first, then delivery to Darwin

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

The reviewer stated that an incentive was offered for this review

Great service, quicker than expected

published

Sending car from NT to VIC. Was easy to organise and car arrived a week earlier than expected which was nice. Also super useful being able to send a boot load.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
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Simon

SimonSydney, NSW

Service was great.. Very professional.. Wouldn't use anyone else.

published

It was a great experience I was receiving a vehicle from interstate. Was booked and the vehicle was taken and dealt with in the best possible way. The gentleman I dealt with to book this was very helpful and went of his way to help me.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
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Philip T.

Philip T.Greater Melbourne (Outer), VIC

Very, very professional!

published

I sent a classic car from Melbourne to Perth, they said within three weeks and it arrived in two. And most importantly, there was not a scratch on my car.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
zknight

zknightSouth East Queensland, QLD

  • 29 reviews

Very happy with service

published

In Feb 2020 I got a Hyundai i30 transported from Melb to Bris. The car arrived quickly and in excellent condition. Going to pick up the car, I realised Ceva is a huge transport company and is not an Agent for other companies which is good. The price was the best of about 6 quotes I got. Only a few negatives:
- Tracking on the website doesn't match what actually happened. I got an email that the car had departed, but the website thought it departed 2 days later. It arrived 2 days before website said it would. Having correct information helps make plans to get delivery, so the tracking needs to be looked at.
- I sent 2 emails, I didn't get a reply to either. Was able to speak to someone by calling.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
Diane

DianeSouth East Queensland, QLD

  • 2 reviews

Great company to deal with, very professional!

published

We recently purchased a Tundra ute interstate and CEVA transported it up to us. Very professional company to deal with, arrived in the stated time in perfect condition. Wouldn’t hesitate to recommend them or use them again. Pricing was good, very competitive.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Car arrived safely.

published

Very happy with the transport of my car. Staff at the Wingfield depot helpful and friendly.
Trying to organise the booking was a nightmare! Talking to people who didn’t understand what I was saying and who didn’t call back with quotes meant that it took me the best part of a week and several phone calls to get the job done. The call centre option will cost you business!

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

The reviewer stated that an incentive was offered for this review

Guil

GuilSouth East Queensland, QLD

Good!

published

I used Ceva twice from QLD to WA and back.

On the way in QLD TO WA I had a windscreen crack and they said it was a workmanship problem because it had been replaced a few weeks before. I had problems claiming warranty with Obrien glass because they said it was Ceva and that they had those cracks all the time from new vehicles bla bla anyway had a hard time but ended up getting a warranty replacement.

On the way back WA TO QLD was perfect no issues not a scratch and nice and clean.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

The reviewer stated that an incentive was offered for this review

Rick

RickPerth, WA

Very happy with the service

published

I had a car sent from Melbourne to Perth right in the middle of the bush fires, was a bit worried but CEVA worked out a way to get it here by ship I think. It took a bit longer than originally promised but I was kept informed of any delays and it arrived safe and sound to my door. Very happy with the service and have no complaints at all.

Sender or ReceiverReceiver
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Matthew M.

Matthew M.Greater Melbourne (Metropolitan), VIC

Carrying my Variety Bash vehicle

published

Picked up on time and with no hassle, delivered to me on the hour promised. The car was well looked after and the delivery guy was very helpful. Excellent service, many thanks.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Multiple items stolen out of car, Ceva don't care Please use another carrier

published
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers

DO NOT USE CEVA!!!!

published

I purchased a vehicle from Perth to be transferred to Victoria. They left me in the dark, didn’t reply to phone calls, emails etc.
Eventually got through to them only to be told to that they had no idea where my car’s location was!!!!

Oh and to top it off they give you a tracking number which isn’t updated on there online service. To this day I’m still waiting for it!!!!!

Just not good enough

Sender or ReceiverReceiver
4 comments
CEVA
Bobby B.CEVA

Hi Arch. This is Bobby in Melbourne. Could you please message me your booking number so I can look into this further. Thanks.

Arch
Arch

2356975

CEVA
Bobby B.CEVA

Thank you.

Col Adam

Col AdamSydney, NSW

  • 2 reviews

Don't use for old or classic cars

published

1. We explained that it was a 1970’s classic car and that not everyone could drive it (don’t be silly we were told, they do this for a living).
2. When it arrived and my wife was made to sign (I wasn’t there and she is not able to drive the car) it was driven straight into the garage.
3. When I went to drive it a few days later it transpired that the handbrake had been yanked so hard the hand break cable had snapped and the rear brakes were fully on.
4. When we contacted them to explain, again we were fobbed off with ‘it is mechanical damage and you signed’. - no accountability or responsibility

Now have an un-drivable car that we need to foot the bill for repair.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
9 comments
CEVA
Bobby B.CEVA

Hi Col. This is Bobby in Melbourne. Could you please message me your booking number so I can look into this further.

Col Adam
Col Adam

Hi Bobby, the ref is 7145667.
Appreciated
Thanks

CEVA
Bobby B.CEVA

Thanks Col.

Don't ever get or deal with ceva transport

published
Sender or ReceiverSender
Delivery TimeNever Collected
8 comments
CEVA
Bobby B.CEVA

Hi Nath. This is Bobby in Melbourne. Could you please message me your booking number so I can have this investigated. Thanks.

Nath
Nath

My booking number is; 9965666 from Nath

CEVA
Bobby B.CEVA

Thanks Nath. I'll look into this right away.

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TAMC

TAMCPerth, WA

  • 3 reviews
  • Verified customer

Car arrived in good condition, but delivery botched

published
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
CEVA
Bobby B.CEVA
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Alessia

AlessiaGreater Melbourne (Metropolitan), VIC

Highly stressful experience.

published
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers

Terrible customer service

published

My second vehicle move with Ceva and on both occassions delivery was delayed, with no advice from Ceva until the day before delivery. Terrible call centre service, unhelpful but apologetic.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Shane

ShaneGreater Melbourne (Inner), VIC

Amazing, fast easy to deal with an amazing price

published

I was the receiver and was very happy with the quality of support and service the car was well presented when I picked it up. Receptionist was lovely made everything easy and Ceva was a pleasure to deal with.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
CEVA
Bobby B.CEVA

Thank you for your positive review Shane. Appreciate it. Cheers. Bobby

The reviewer stated that an incentive was offered for this review

Conway H.

Conway H.Goldfields, WA

  • 5 reviews

WOULDN'T RECOMMEND AT ALL

published

I dont understand how it takes this company 2 weeks to deliver a vehicle 6 hours away (Perth-Kalgoorlie) dumbfounded to be honest, across state is understandable but 6 hours come on. Rang multiple times just got the same answer never had updates for the status on the website for the whole 2 weeks and then finally when it did they wrote it was ENROUTE at 2:16pm the day before the date actually LISTED on tracking, how does that even work! Would not recommend

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
CEVA
Bobby B.CEVA

Hi Conway. Could you please message me your booking number so i can look into this. Thanks. Bobby

Ivan Millar

Ivan MillarPerth, WA

  • 7 reviews

Worst experience i have ever encountered with a company in Australia

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
7 comments
CEVA
Bobby B.CEVA

Hi Ivan. Could you please message me your booking number so I can have this investigated. Thanks. Bobby

Ivan Millar
Ivan Millar

Its on the top of my complaint

CEVA
Bobby B.CEVA

Apologies Ivan. I missed that. I'll look into this right away.

Page 2 of 22
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Questions & Answers

BargainBenno

BargainBennoasked

If I am transporting a 65k luxury vehicle which is near new and being sold to me unregistered. Will the transport company be liable for damage caused to my car or do I have to take out my own transit insurance?

1 answer
CEVA
Sean C.CEVA

Hello
Enjoy peace of mind when you choose CEVA to transport your vehicle anywhere in Australia. Our focus on transporting your vehicle safely and securely however, your vehicle will be protected against accidental loss or damage up to a value of $60,000 when you move your vehicle with us. If your vehicle market value is $65,000, please inform our friendly customer care agent on 132277 when quoting or booking.
Regards
Sean

Cynthia

Cynthiaasked

Hi, my car still says Planned To Depart FREMANTLE(WHF), WA 22/01/2020 and the date has passed?

CEVA Booking confirmation 5525667

Thanks Jason

No answers
Andrew H.

Andrew H.asked

Hi, currently getting a Mercedes sent from Melbourne to Perth. Car was picked up wednesday 8/1 & delivered to Melbourne DOCKS/PORT 10/1.
I have studied all the shipping movements out of Melbourne since it got there & the only chance the car has of making it here by the CEVA delivery date (22/1) is if it on the Caribbean Highway - currently just left Adelaide for Perth. Can you please tell me if my car is on that ship or still sitting at the Melbourne Dock?

If its still at the Dock it wont make the 22/1 date as I can see there are no more car carriers from there to Perth for well over a week. The booking number is 5065667 THANKS

No answers

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