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I am meAustralian Capital Territory
Never again!!!
The ordering part was the easiest. It was the process after that that has ruined my experience. Firstly, I selected a PH date, which was an option on their calendar. I waited for the delivery on the date but it didn't show up. When I contacted their call centre the rude woman told me off for picking a PH. She then arranged for the delivery company to contact me. The deliver company called me and organised a date. The date of delivery came and still no package. When I contacted the delivery company the warehouse lady told me that my package was ...Read more
behind their warehouse, they couldn't access it and that I needed to wait until the other packages left their facility before mine would be delivered. By this time I was annoyed because it's not my problem if you don't itemise your warehouse accordingly. When I contacted the call centre to complain the lady told me off again and threatened to cancel my order. She said that "well I'll just cancel your order and return your money. I don't have time to deal with you." The worst customer service EVER! I told her I didn't want to cancel my order and requested to have the issue resolved. Mind you, I've taken the delivery date off work to wait for my package because I don't have a secure drop off area. She told me to contact the delivery company to sort it out because it was there problem now. I contacted the delivery company again. Same excuse but this time the lady tried to help me resolve my problem. She scheduled in a time and date. I took that day off to wait for my delivery. When the delivery man (owner of the delivery company) arrived he dropped off my package (half of it. I found out when I started to assemble it). He started making excuses about why he couldn't drop off my package as initially organised. He then told me off and told me to call the lady in the warehouse to apologise. I informed him that I did apologise to her for getting upset on the phone and she acknowledged my apology and also apologised for their delays. I told the man to pretty much get f'd because he did not apologise to me for his company's lie and for all the time I wasted waiting on delivery. When I called to make a complaint with the Climbing Frames company they told me to put it in writing and hung up. As mentioned, parts of the playset were missing so I had to call and get that sorted. When that arrived nuts and bolts were still missing so I had to go to Bunnings to buy my own as I'd lost interest in dealing with this horrible company! I will NEVER order from this company ever, EVER again! My family and friends have enquired about my kids playset and I've told them to shop elsewhere, it's not worth the hassle, and they have. Absolutely disgusting and despicable customer service.3 comments
Climbing Frames A.Climbing Frames Australia
Hello,
As we mentioned previously we would like to investigate this further for you.... Read more
We have contacted all our customers from the ACT in the last 3 months to try and find out who you are so we can discuss your experiences. We take it very seriously if a customer has been verbally abused by a courier and we need to investigate this and report this to the courier company we use. We also do not have a record here of the multiple issues you have experienced with your delivery and missing parts. If you can please come back to us as we would really like to look into this further for you [email protected] Warm RegardsThanks, but no thanks. It’s a little to late for me. Each time I reached out via phone for assistance I was belittled and spoken to like trash. I know I spoke to at least 3 different women, all with t... Read more
he same attitude. FYI, just because you don’t have a record on your system of a customer having issues with your staff and delivery company doesn’t mean it didn’t happen. Perhaps look to your employees, the ones who take the calls and whether they’re following your process of escalation. Perhaps invest in training your staff in how to handle calls and more importantly, providing basic customer service. As you may have gathered, I don’t wish to have any further communication with your company or it’s third parties. I’ve had such a horrible experience that I’d rather just write it off as an expensive lesson learned and a reminder to never do business with a company with staff like yours.Similar opinion? Write a review on ieatwords.com.au!
Adrian G.Sydney, NSW
A perfect addition to the backyard.
I purchased the Sandy Cove Climbing Frame a month ago and it’s been a huge hit with my 2 young kids. It’s safe, solid, and has plenty of different things for them to enjoy. The assembly was not without its challenges, but the finished product is well worth the effort. Thank you climbing frames Australia.
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David SherwoodGreater Melbourne (Metropolitan), VIC
- Online store
- Verified customer
Woodchester Climbing Frame - Fantastic Product
Having spoken to a sales person on the phone prior to making an online purchase, I had a couple of questions to ask, they were very friendly and helpful and answered all my questions. Purchasing it online it was very simple to do and the delivery time to my home was spot on the day it was promised. Have to say this was such a great experience, and now my kids are loving their play ground set. Thank you to everyone from Climbing Frames Australia
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MattGreater Melbourne (Metropolitan), VIC
- 2 reviews
my daughter can’t get enough of this set
The set arrives in many pieces so be prepared to invest some time in putting this together. But once done, it’s fantastic! Great quality and sturdy, our daughter loves it!
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Lara HooperHobart, TAS
fantastic, solid and safe playset that will be keeping my little one busy outside for years!
Very happy with the quality of this product. The only downside was the difficult set up. Required hiring professionals (took 8
Hours for 2 men). Once set up the playset is exactly as expected and exceed my expectations.
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DeeSouth East Queensland, QLD
- 2 reviews
Best Investment Ever!
The best purchase we have made for years! We have 3 kids between 3 and 6 and they each love playground. I was worried about spending so much money but it’s has already paid off after only 2 months of setting up. The kids are outside getting active and having fun and we are able to sit and watch without lifting a finger. Seriously recommend! Build took 1.5 days for 3-4 adults but we made a day of it with music and BBQ so it ended up being a fun experience too.
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An awesome little set for the kids
It took a little bit to get in sync with what was going on with the instructions but once I had that sorted it was pretty easy to put together. Finished product has been great for us.
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Exactly what was described
Was exactly what was described and even measurements were spot on. So easy to deal with and delivery was worked around me. Would purchase from them again. And recommend to anyone.
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LeisaDarling Downs, QLD
Great purchase
We recently purchased a new Zest Climbing Frame which was a Christmas present for our children.
The service received throughout the online process was very good, if we had any questions they were responded to quickly and efficiently. The pickup from the depot was straightforward and throughout the process Climbing Frames Australia maintained good communication with us.
The construction was a little more intensive than we first thought however it is quite a large structure made from good quality materials. It is all very sturdy, the layout of ...Read more
it works very well for our kids particularly the lower cubby house area. Our kids have already enjoyed many hours on this great playset! Thank you Climbing Frames Australia for a great quality product!Similar opinion? Write a review on ieatwords.com.au!
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Diana B.Mid West, WA
- 2 reviews
- Online store
- Verified customer
Not what was shown on the website
I ordered the Sandy Cove climbing frame for my grandson for Christmas. The pictures on the website showed a contoured glider seat but the glider seat I got was hard plastic, no contours and looks cheap and nasty. When I pointed this out the consultant said she'd get the pictures changed. I just checked the website and the same glider is shown so beware.
1 comment
Climbing Frames A.Climbing Frames Australia
Hi Diana,
We are sorry for the confusion with one of the photos showing the older version of the glider swing. Following our phone call, I immediately requested that head office book in the Sandy Cov... Read more
e for a photoshoot and for some text to be placed in the product description with a link to the new glider with photographs.Similar opinion? Write a review on ieatwords.com.au!
BenSydney Surrounds, NSW
- Online store
- Verified customer
Get the kids off the iPhones / iPads and outside enjoying life!
We have been blown away by the look and quality of our new Mint Climbing Frame, a Christmas present for our two little ones.
The service received from the team at Climbing Frames Australia was also excellent - the online purchasing process was seamless (we fortunately took advantage of a good sale at the time!), the pickup was easy and throughout the team at Climbing Frames Australia were responsive, accommodating (particularly when we requested a delayed and very specific pickup date/time) and seemingly only too happy to help.
The constructi...Read more
on was simple and we completed it all on Christmas Eve with much time to sit back, have a beer and enjoy the thought of the kid’s faces the next morning! We now have a nice new, sturdy and good looking fixture in the backyard which most importantly has the kids outside enjoying the fresh air (not so fresh in NSW at the moment unfortunately) and away from all TVs, iPhones and iPads! Thank you Climbing Frames Australia!Similar opinion? Write a review on ieatwords.com.au!
Andrew W.Greater Melbourne (Outer), VIC
- Online store
- Verified customer
Meadowside frame is great for our backyard
We purchased the Meadowside II Climbing Frame for our daughters birthday in September. The climbing set is very sturdy and our daughter loves the swing and slide. Great product - our daughter loves it!!
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Everything I ever wanted as a kid
We purchased the monster forte and she was a MONSTER. I put her together on my own with abit of help from the wife for the fiddly tiny hand steps. It took about 4 half days, all the instructions were easy enough to follow. The only thing I had trouble with was the tunnel slide which killed my life.(nearly went over the neighbours fence a couple times)
But apart from that she’s a great quality forte and the kids absolutely love it I would recommend to anyone, I’d probably pay someone to put it together if I ever buy another PMSL. I also added an awning for abit of extra shade.
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NeilPerth, WA
Great cubby house for kids
Our kids love the cubby house and frame. We have the one with slide, swings and monkey bar.
Our kids are on it every day, and we have had a few parties with kids climbing all over it (literally!)
I’ve read a few of the reviews and they surprise me, my comments;
Monkey bars are short: yes, but the picture and diagram shows that! It would be good to be a bit longer, but then the frame becomes huge..
Difficult to put together: yep, it’s a challenge, but what do you expect for something this size!!
Overall, we love this, it’s not cheap plastic or wood, it’s good quality and our kids love it
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Our kids love their climbing frame!
Our kids love their mint climbing frame. It was easy to order, and it was delivered quickly with no problems. The finished product is great and assembly was easy too.
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Find out how Climbing Frames Australia compares to other Toys & Game Shops
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Our Grand-Dude LOVES his playset!!!
we are more than happy with our Hazelwood Climbing Frame! The price was right, easy too assemble, and it is the perfect addition to our back yard! Our Grand-Dude LOVES playing on it! Very sturdy and well thought out. Penny was fabulous! Queries etc were responded to promptly & personally! (very refreshing these days!)
Thank you!
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JasminSouthwest, VIC
Price match is a joke
Emailed company of a very similar if not the same design prices were $400- $600 different, website states price match if similar was found, load of crap. Wouldn't recommend wasting your time with supplier. Better deals, better makes and better communication with other brands
1 comment
Climbing Frames A.Climbing Frames Australia
Hi Jasmin,
This is the first day Product Review have allowed us to respond to your review.... Read more
Thank you for taking the time to express your frustration, feedback is invaluable to us whether it's good or bad. Price matching can be very difficult, most retailers will only price match against an identical item that is in stock with another retailer. Retailers tend not to price match against auction sites like eBay or private members clubs where individuals have to pay a annual membership to shop. In your particular instance, the product you were asking us to price match against was not a product that we sell. We were unable to verify whether the online retailer had it in stock and it also came with a 5 year warranty whereas ours came with a Selwood 10 year warranty. Please feel free to give us a call on 0295174544 if you wish to discuss further. Annabelle.Similar opinion? Write a review on ieatwords.com.au!
Janna
- 2 reviews
- 1 like
UNSAFE DO NOT BUY!
Would never recommend this company to anyone! They are unhelpful.
We purchased and $1800 climbing frame and after 12 months it is literally falling apart! The plastic that is holding the slide together has cracked and broken in several places. The wood has split everywhere and the structure unsafe!
When I contacted the company they didn't want to know about it at all and told me I would need to pay to have it repaired and plastics replaced!
4 comments
Climbing Frames A.Climbing Frames Australia
Hi Janna,
This is the first day Product Review have allowed us to respond to your review.... Read more
We are so upset that you are disappointed with your climbing frame, we have sold thousands of this model around the world with no complaints. We have provided comments on the wood that you wanted replacing. The slide unfortunately is out of warranty however we offered to replace individual components at our cost price, you made it clear that you are dissatisfied with this and to our knowledge consumer affairs are helping us reach a satisfactory resolution. With regards to your comment about it being unsafe, from the images you supplied, this is 100% not the case but never less we will continue to work hard to find you a satisfactory resolution that allows you and your family to enjoy many years of use on your swing set. Could you also confirm that you received the free glider that we posted to you at the time of purchase by way of a good will gesture? Annabelle.Hi Annabelle yes consumer affairs are working to resolve the issue but as yet have not heard back from the manufacturer about what they can provide.
The glider was not free it was sent to me as parts... Read more
Climbing Frames A.Climbing Frames Australia
Thank you so much for your quick reply. I am sure with everybody working with the lovely people at consumer affairs, we will have something sorted.
Could you also email me directly (annabelle@selwood... Read more
.com) or talk to us via live chat to provide us details of the funding company that purchased the climbing frame for you.Similar opinion? Write a review on ieatwords.com.au!
LisVictoria
- 2 reviews
Terrible quality
Our equipment had pieces of wood already split & some which split when we drilled into it.
The instructions do your head in the illustrations are very hard to follow along with written directions, which had us back stepping a lot !!
The kids love the swings & slide.
In my opinion the swings are too close together & the monkey bars are too short to be practically used.
There is no value for money in this product, The wood is thin and poor quality, I expected it to be more solid for what we paid.
Would not recommend to purchase ever again !!!
1 comment
Climbing Frames A.Climbing Frames Australia
Hi Lis,
Sorry for the delay on response, this is the first day Product Review have allowed us to respond to your review.... Read more
We totally appreciate that some of our climbing frames are big projects. We have tried to design assembly manuals for ease of use with each step and stage being picture based, backed up with a written explanation and a list on each page with the parts and hardware required for that section. We continually strive to improve our manuals and therefore thank you for your feedback. The swings are based on the distances required to meet EN71 and ASTM safety testing. The monkey bars on the model you purchased are 3 rungs however on the sets we sell, we also have monkey bars with up to 6 rungs. Relating to the cedar wood, the dimensions of the lumber combined with the engineering of the design make the product strong, robust and safe for children aged 3-12. If you have any further questions, feel free to call us on 0295174544Similar opinion? Write a review on ieatwords.com.au!
ImoAU
- Climbing Frames Australia
- Verified customer
Honestly, not worth the money.
I was really excited about finally putting this together for my little one to use, but boy oh boy. Firstly, instructions referred to pieces in the checklist by one number and in instructions by another not once, but twice.
Swings are far too close to the cubby house, monkey bars are only 3 rungs, swings are far too low to the ground with no apparent way to bring them up higher. My average height not quite three year old drags his feet when swinging, it's that low.
Over all, it's disappointed me and hasn't been worth the money nor hours spent putting it together. Nice concept, poor final product. Am so disappointed.
1 comment
Climbing Frames A.Climbing Frames Australia
We are unable to locate your order on our system with the details on this review.
We would love you to give us a call on 0295174544 to discuss the issues you have raised. ... Read more
We look forward to hearing from you. Annabelle.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Cereasked
I made a call to the company today about my layby. All payments must be finalised prior to 1st November. I am collecting my item from a warehouse in Melbourne. How long should I expect before the item is available for collection?
No answers
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Climbing Frames A.Climbing Frames Australia
Hi, we're not sure who you are and would like to investigate this further!
Please can you email your order number to [email protected]