Commonwealth Bank Travel Insurance (page 2 of 3)

The CBA offers international travel insurance IF you pay for all your travel with your CBA gold (or higher) credit card. That seems nice. However, please note, unless you go into your netbank and ACTIVATE the cover - there is a push button on the insurance page -, or call, or call into a branch to activate it, you only get the absolute MINIMUM cover. If you do either of the latter, take a note and/or send a confirmatory email.
Fortunately, we picked this nuance up, what I will call "sleight of hand" a few months later when browsing the page an...Read more

We made the mistake of utilising this insurance . We activated it before travelling with our 2 young children overseas and due to a delayed flight missed the connecting flights back to Australia. After calling the insurance helpline that night - we found that it was manned by one person who had no idea about the travel insurance policies and could offer no assistance whatsoever unless it was a medical emergency. We then came home and put in a claim for the new tickets home - which were same price as the original tickets. After months of paper...Read more

All I can say is that the reviews which rank this service as "terrible" are absolutely true. I wish I had read them before we went ahead. Our holiday in the pacific was cut short when Cyclone Donna paid us a visit in Vanuatu. Unfortunately for us, that wasn't the worst of it. The worst part was trying to obtain a refund because apparently the warning's issued by the Australian government, the hotel and the entire internet wasn't enough evidence to prove that the cyclone took place and that we were affected by it. Our holiday was in May 2017 - ...Read more

I took out travel insurance from my CBA gold credit card (complimentary) for our trip to New Zealand.
Our little one fell sick and couldn't fly, so the trip waz cancelled.
I made a claim online and submitted all required documentation. The process took about half an hour.
I then Waited about 8-9 business days and was contacted to provide some supporting documentation.
I then got a call that claim was approved and 3 days later Money was paid.

I read reviews on this site and got a bit scared from what I read thinking that they will t...Read more

After lodging a claim for the return of our two bags, delayed in transit, eventually after 10 days one bag arrived, but after 3 weeks the second bag was declared lost. Qantas refused to accept responsibility as they were not the last carrier. Easyjet refused to accept responsibility as the bag never arrived at their terminal, Contact was made to our insurance company (Commonwealth Bandk Platinum Credit Card) they advised us to contact them after receiving word from the Airlines re claims. We did this and included all relevant information. This ...Read more

After paying extra annual fees for a GOLD AMEX and Gold MasterCard credit cards, because a Commonwealth Bank Branch advised us that we could get "FREE TRAVEL INSURANCE" if we had the "Gold Cards", these Gold Cards of course have an increase of around $80.00 annual fee verses credit cards that do not have the Travel Insurance and extra Qantas Points as an incentive. However after reading the Allianz travel insurance policy contract, it basically states in writing "Allianz will NOT PAY FOR most items which are most commonly claimed on travel insu...Read more

Took out CBA Diamonds Award credit card insurance and was recently declined cover for re-arranged flights to Asia. They are like forensic lawyers trying to 'catch you out' when in fact they are unwilling to follow a logical, common sense approach to a claim. And this is with all the supporting documentation sent to them. I will not be taking their refusal of cover lying down. I am taking them to the Financial Ombudsman Service. The lady I spoke to on the phone was objectionable and rude. She refused to discuss the matter with me, only "advise m...Read more

Hospitalised on ship 1st day 4 days, transferred nz hospital one week one week rehab fly back to Aus under doctor supervision until arriving home total cost $13500 1st offer $900 second offer about $6000 3rd offer $10500 we were forced with comment that's it accept or we withdraw and we would have to go to arbitration this took 10 months to get final offer. They refused to discuss the $3000 short payment. To obtain the money we were forced to sign a release form stating we were happy with result [we had no option, no sign no money] and to drop ...Read more

I have been a Commbank customer all my life & only heard about the complementary travel insurance included on my credit card. Before I left to go to Fiji for a wedding, I took the policy out!! Thanx to Cyclone Winston only 2 of us made it over there as the bride/groom and all other guests were stuck at Melb Airport.

I have spent more time on the phone, sending emails, listening to voice mails, reading texts 'we require more information'!!! & listening to the other person tapping away on their computer noting down what your saying & repeatin...Read more

I booked my airline tickets to India for 21st December, by Malaysian Airline, through Spendless Travel & Tours P L,who have closed their shop and figured out that they have not paid the airlines only on the 20th of December 2016 and I had to rebook the tickets with Air Travel at a much higher price due to short notice and Christmas time. I have also lost the bookings I had arranged when reaching India and lost couple of days off my holidays as i had to rebook on the 23rd of December. Have approached the insurance company which is through Comban...Read more

My husband and I were on a long trip in UK then Germany and Italy and paid over $1200 for our insurance with the Commbank. We were travelling between hotels and decided to stop as it was too early to book into the next hotel. There were people around and we parked between two other cars. Long story short...left the car for 25 minutes and when we came back someone had broken in and stolen all of our suitcases which were out of sight in the boot of the car. EVERYTHING....GONE.
We thought we were okay as we had paid for the insurance. Report...Read more