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ACT, Canberra, SA, Adelaide, WA, Perth, etc...Thanh NguyenCanberra 2600, ACT
- ACT, Canberra
- Verified customer
Bad service staff
I have been shopping at Costco Canberra for many years but have never come across any incidents until today.
I bought a twin-pack Aveeno body wash that was on sale, with a clear sale sign-posted. I didn't get the discount at the checkout so I went and reported it at the service desk. A lady went to check, came back and told me I got it wrong, the sign was for Cetaphil (next to it). I was very sure I had read the sign very carefully before I took the product (I returned the product because I didn't get the discount). Was not convinced so I went ...Read more
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BipinSydney, NSW
- 2 reviews
Terrible customer service
Management of store, customer service is terrible. Stock availability is bad in the weekends. Specials only while stock last. I went to 3 stores in sydney to buy a security camera system deal ends 02/12/2019 and they said stock will come next week but deal finishes by then.
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MumSouth Australia
Meat very very expensive
Meats to expensive for average families they look good quality but dont really know as to expensive to purchase to test. Avocados not cheap a lot of groceries arent affordable
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Lou
- 2 reviews
Appalling Customer Service
Tried to enter the store to look around before deciding if we wanted to join. Spoken to very rudely by the older, short blond woman guarding the entrance. We were not aware you had to be a member just to get a foot in the door, then when I turned to walk away and told my husband we needed to leave she accused me of 'getting my back up'. I am a manager in retail and if a staff member spoke to any customer like that they would be disciplined. If we had been thinking of joining, her attitude put us right off that idea.
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Jima545South East Queensland, QLD
Poor customer service dont care for disabled family members
Today I took my daughter to have her eyes tested we presented our membership card and medicare card her eyes were tested and found that she required glasses medicare was charged for the consultation our healthcare provider was charged for the glasses my wife attempted to pay the difference and we nave been told that my daughter has to purchase another membership ( my daughter is 20 and is disable we are her full-time carers and she lives with us a supervisor was called and this was explained to my wife upon hearing this i have gone to the ...Read more
counter to have my membership canceled . Cosco has acted fraudulently 1 medicare should never have been billed as we are not able to purchase glass and no script has been given 2 Our heath fund should not have bee billed for a service that has clearly not been provided 3 We were sold the membership as a business membership and told all members of the house hold will be covered ( My daughter would never use the benefits of another full members i can understand her having to purchase if she was living in a different address or receiving an income which she doesn't ) Can you please contact me as to how Cosco is going to respond as i will be contacting both Bupa and Medicare and also raising this to the local Media on the way Cosco deal with families with disable children I also made a purchase last week for some prescription Glasses i would like the transaction canceled and refunded to myself and to Bupa as Iam no longer a memberSimilar opinion? Write a review on ieatwords.com.au!
Nerida HowellSouth East Queensland, QLD
the absolute best I've ever used
HARPIC FRESH POWER tropical blossom toilet cleaner.
Works like magic and smells pleasant. Very easy to spot
on the shelf. Look for the bright pink bottle. I will buy it again.
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Babar M.Sydney, NSW
Poor customer service
Never had such a poor experience with any other store ever. Lady on the return item counter was very rude and insulting that I had to return product and cancel my registration. They sold me car battery worth 300 dollars, and then for exchange process asked me to buy 2 new one before returning the unused one. Then decided that I am not eligible to return items I wanted to return. Hopeless !
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DelilahSouth East Queensland, QLD
Love this shop
My family and friends love this shop have saved much money meat is great prices and hot chooks are always welcome with your great salads. And seafood is great prices. Loving saving money with petrol and having more in my wallet. Buying alot of xmas things from costo bumdamba before December. There is always something different to see and try love the free samples. Staff friendly. Always leave happy.
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Jamed MasonSouth East Queensland, QLD
- 7 reviews
Never use the Optical Service
Paid over $600 for a pair of glasses, They constantly come loose and fall off my head. I have had them fixed constantly, and they were sent to the factory to be repaired. Still they are not usable.
Extremely disappointed.
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MzeeSydney, NSW
Don't waste your precious time and money
I thought I could save some money by buying in bulk here, but they don't beat any other stores for fresh produce and many other products. When you pay the membership fee it tallies up for the normal grocery or your fresh produce market. On top the rude staff and busy premises and worthless horrible experience taking a toll on your health is not worth. Don't go to Costco. If this is not convincing enough I found some questionable content on the fresh produce that they have used for keeping stored for longer periods of time. They looked fresh, bu...Read more
t smelled gross and when tested unhealthy and poisonous. My wife bought banana and salad leaves We found the banana and salad leaves to have a terrible smell and some 3M products to look like cheap knock-offs. Also the tooth brushes and tooth paste looked quite cheap and not the same quality (same products though) as the ones I buy in Chemist Warehouse.Similar opinion? Write a review on ieatwords.com.au!
AGXCano
- 2 reviews
Rotten strawberries & unpleasantness leaving.
1st shop. On leaving, unpleasant woman poked around in our trolley. Looking for....stolen items?Strawberries opened the following morning were okay-ish top layer, covered in fur underneath. Question: do I need to travel across town for this unique experience?
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three little bearsGreater Melbourne (Inner), VIC
- 2 reviews
Touchy Register Tape Checker
It's bad enough, that we now have to purchase hot drinks from a vending machine, but I only drink tea, and that's the one drink the machine, doesn't dispense. I don't pay a membership fee, only to have things taken away. First it was sausage rolls, and now tea. I then wait in line to have my register tape checked, and noticed that the checker was touching and moving peoples groceries, in their trolleys. I was furious to think that she was actually moving people's items, she should only look, and check, never touch. When it was my turn, she...Read more
asked how I was, and I replied, that it depends if she touches my stuff or not. She looked amazed when I said that, but then she went to touch my stuff, to which I replied to her to not touch my stuff. In all, I had to say three times for her not to touch my anything. These checkers make you feel like a thief-not impressed. Kaufland will be here before we know it, so Costco had better watch out.Similar opinion? Write a review on ieatwords.com.au!
amaGreater Melbourne (Outer), VIC
very bad service
costco staff no manner how talk to people nothing say please, sorry, thanks | sapcaily ravi bad talking he look like some take drug he do not how talking with woman if you going with baby please carefull i have very bad exp. i am never go back costco moorabbin
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Pat HendersonGreater Melbourne (Outer), VIC
- 3 reviews
Not what I ordered
I ordered a birthday cake for my husbands 70th birthday, which was to have raspberry filling in it. It wasn’t until the cake was cut I saw it was filled with a layer of thick cream and not the jam I had ordered. Not the end of the world but I expected to get what I’d ordered. Far too much cream so unfortunately most of it was not eaten.
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TaleahGreater Melbourne (Outer), VIC
- 5 reviews
- 1 like
New store great location
The new store is greatly appreciated as it is central for all in the north. I appreciate that it is the same size store as the rest and same great value.
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GinaSouth East Queensland, QLD
22th September, 3:00pm. Extremely rude staff
My family and i entered Costco with a bright spirit after a great day out to only be destroyed by the lady at the front door with short blonde hair, old and wears glasses. I’m aware she’s doing her job HOWEVER, she can tell us about customer policy in a polite manner. As an asian family I don’t appreciate her breaking her words down in syllables- assuming we don’t understand english. We were unaware of the policies, she pointed at us saying ‘you, you and you’ (indicating how many people can come in with one card) and glared her eyes. This did n...Read more
ot happen to just our family but numerous others. I’ve seen many reviews of many of your staffs disgusting attitude. Fix this. One lady at the exit door today (5pm) was extremely welcoming and kind and i hope the rest of your staff learn a thing or two from her.Similar opinion? Write a review on ieatwords.com.au!
M JacksonSydney Surrounds, NSW
Horrible customer service
Visiting the Auburn store, wanting to buy a TV set, couldn’t find anyone to help me. Found someone in a nearby section and requested someone to help me. After asking what I needed he promptly dismissed my questions as irrelevant. He obviously had no technical knowledge, he even suggested I visit “Harvey Norman” if I wanted to try a remote on a TV. I did go somewhere else, JB Hi Fi, they were very helpful and answered all my questions. I won’t be renewing my membership. If I could, I give them NO stars.
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BrentVictoria, 3752
- 11 reviews
Costco is great for what it is!
I’m not sure about a lot of the negative reviews?! If you’re prepared going into the warehouse, you should be right. My wife and I went to the Epping warehouse today and the staff were very welcoming, friendly and helpful! I see a lot of complaints about the negatives buying in bulk, but that’s their main thing which is common knowledge so why go there in the first place? Also people complaining about lack of customer service (not that my wife or I experienced anything negative). The reason Costco can offer savings on quite a few products is be...Read more
cause they save on wages having less staff and also buying in bulk/wholesale prices from certain businesses on certain product lines and that’s where you can save money. My advice is before you go, go in knowing what products you use and the the Coles or Woolworths price is and compare. You’ll definitely be able to save money on some things. There are also a few things that are more expensive. We knew this before today from reading reviews or talking to friends and we walked in and like I said, the staff we met were great and we saved money on three or four things. That’s it, I got nothing negative to say really apart from that bigger families will get more from a membership than say a couple or individual, although those that have pets can save heaps too.Similar opinion? Write a review on ieatwords.com.au!
MelQueensland
The staff are so rude
I would like to report one of your workers. On Saturday 7th September 12 noon ish, while checking out, my 2 year old son touched the receipt machine. My husband immediately told my son to not touch the machine. The operator, your employee, Dillon said to my son “I’ll cut your finger off!”. Dillon then paused realising what he had said and apologised. I don’t think this is appropriate behaviour or language for an employee of Costco to direct towards a 2 year old child. I would like a representative of your store to contact me via phone as soon as possible to discuss the matter further and provide me with feedback regarding your actions to rectify this behaviour in your staff. Kind regards, Melissa 0417979545
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tl83Sydney, NSW
- 14 reviews
- 13 likes
90% of the staff are rude
The lady at the door didn’t let me in when I told her I’m not a member and that I just want to browse, but my mum was behind me and she is a member so I went in. And as one reviewer said, at the check out they are always treat you like you are a thief or a junkie. Thanks costco but we are buying with our money !!! And it’s not that cheap maybe a 2% cheaper than outside stores but you’re already charged us $60 membership.
And I don’t know why is that stupid policy that only member can pay with their credit cards! You making it harder for ppl to shop at your place! Wouldn’t go their again.
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Questions & Answers
Barbara K.asked
Do you have toilet roll now
1 answer
The issue was never about the availability of toilet paper but the number of ar$^%*les who were storing it.
I didn't buy toilet paper at Costco's as I have always had a months supply in the house, but this isn't answering your question. The local supermarkets seem to have a good supply now and also of different brands. As far as Costco is concerned, I do not know.
Wim v.asked
Do you have pedigree dog food in stock ?
No answers
Shohreh M.asked
I want to know do you have catalogue online, or do you have app for Costco of Auburn, because it is too big and I am new, and I have baby that doesn’t let me to searc, so I want to know the place of everything before going to shop
1 answer
Costco don’t reply in this review site.
You need to join and become a member as per their website
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