Lodged a substantial claim during this difficult time (Feb 20). All correspondence and submissions by email, we were kept informed of progress of claim and it was paid in full in April. Thank you CoverMore.

We have tried to call covermore to ask that our elderly Mum’s travel insurance for their cancelled UK trip on 15th April 2020, be refunded or credited. We are unable to get through which we understand as many people are in the same situation. They paid over $1300 for insurance they are no longer able to use and would like a refund or credit to use in 2021 when they rebook.

As with others on this forum I have tried several times via email to cancel my international travel policy receiving the return email that they would respond within 2 business days. The first cancellation I sent was on the 11th March to enquiries and when they changed the email to refunds@ I sent it there on the 17th March. All I have received is the auto response that they would reply in 2 days. Whilst I understand that times are busy I think that by this stage at least they could respond with some indication of when this will be processed rather than leaving me in the lurch. I have tried to call on their enquiries number and either it says there is an hour wait or today the line just rang out....

Requested to cancel policy due to trip being canceled. Had no problems doing so. Easy to do with online chat. Thank you to Tess. Will use cover- more in future . Was trying to put `nowhere` in the where did you travel to box, but it wouldn`t allow.

As soon as the Covid -19 virus came on the scene Cover More stated it does not cover Epidemics, Pandemics etc for Credit card policies ie Visa/MasterCard. So any hospitalization, additional spouse accommodation/Isolation costs are not covered.Additionally cost incurred for hire car cancellations are not covered nor are costs for airline cancellations and/or additional flights. This is the one time when you want a reliable insurer not one that relies on Excessive Exclusions. I will never use Credit Card Insurance again even if I have to pay for it with another company ( ING) that does not exclude Epidemics or Pandemics.

The policy was value for money, even with pre-existing conditions. It was quick process, easy to understand and simple to set up. This is now the third time we have used this service, always with no problems.

After fainting in San Francisco in October 2022 and receiving hospital admission and treatment. Covermore were efficient from the get go. Cheng has been so helpful once I got back to Sydney and did all the paperwork. He kept me up to date at all times. I would highly recommend covermore. I have used them consistently for the last 10 years (this was my first claim) and have already paid for two upcoming trips. Once again thanks to Cheng for the great assistance and making it an easy process.

Cover more are criminals I totally been ripped off by this joke of an insurance combany they should be shut down by the government I went to hospital in phillipines for pneumonia there not paying out cos they say I have asthma

No matter how many times I tried to change the Excess amount from $250 to $100, it did not save the change and there was no way to check it before buying the policy. I suggest a "refresh" button or similar could be added?

I have just taken out a new policy have been using them for all my travel insurance over the last years with out trouble, easy to set up even with existing medical condition

My Mum and Dad took out cover in February 2022 for a planned trip in August 2022. My Mum was diagnosed with terminal cancer in July and had to start treatment immediately hence cancel their trip. A claim was lodged, all relevant paper work they asked for supplied. 5 months later and many emails chasing, the claim has still not been finalised or approved. My Mum has days to live and keeps saying please sort it for me your Dad will need the money. Its over $6000. I just kept getting told its been referred to our medical team. DO NOT ever trust this company to pay out on pre booked holidays. Shocking disgraceful ethics. What are they waiting for ? Her death certificate!!!

I have Used Cover Moore on all my Trips for Years .I got much Support as i had to Claim twice for Medical.I received a Refund in a matter off Days.Highly recommend Cover Moore to all Travelers!Easy to apply on Line.

I have used this cover for a serious incident and was very satisfied with the company's response, both in paying the medical expenses and supporting us on a daily basis during the critical period.

Used this policy at least three times. One claim for a knee injury. Resolved promptly and support and advice from staff while I was overseas was excellent . I highly recommend.

Covermore were prompt with my claim my payout was in the bank within 2 days.
I highly recommend using this policy.
The process was so easy to follow and when speaking to an agent they were most helpful