Cover-More Travel Insurance Questions & Answers

My wife and I took out a yearly policy. So when the trip in April was cancelled, the Pandemic clause meant a dead end. But now we cant travel and when we get around to completing the trip to Europe, the policy will run out. But the policy should still cover the trip we planned to do because It just cannot be completed thanks to government rules. Or Covermore should provide us with a refund for the remainder of the policy.

So can I pause my yearly insurance ?

My tour has been cancelled by the tour company. As I haven’t used my travel insurance nor will I use it as there is no tour can I get a refund for the policy?

I had a trip booked which has been cancelled due to Covid 19. It was a package of airfares, land tour and alaskan cruise. I have now re-scheduled the trip until Sept 2021 and wanted to transfer my travel insurance policy from the original booking (with no claim) to the re-scheduled. My current insurer has reclined. Is this something Cover-more would cover. What is my position to insure with you now as it is Sept 2021 and some 17 months away

My son and partner booked an Asian trip in may and have cancelled through flight centre. They had car insurance with cover more. Flight centre are telling them they will only be refunded once the money is refunded from hotels etc. Does not sound right to me. Can you confirm if a claim was lodged would they just get the allocated amount back directly from you and is flight centre being misleading.
Thanks Mathew

Good afternoon. My husband and I took out Policy No. 7201 0008 7442 on 30th Jan 2020 with cancellation cover and $250 excess at a cost of $1177.00. This was for a trip to Ethiopia from 22/09/2020 to 14/10/2020. I have contacted our travel agent who advised that Singapore Airlines will only be offering a credit but it’s not clear for how long or if that credit starts from the original trip date. We would be happy to change our Covermore Policy dates to future travel but could not confirm when that could happen. Can you suspend our policy cover until we know when we could travel to Ethiopia or is it better to claim the cost of airfares paid to date ( $2816.00) now from you or the Cancellation Cover paid for of $3000.00. Gail Greville

I have a return Virgin booking to Brisbane from Launceston in July. Do I just assume it no longer exists? Credits available?

I have covermore cancel for any reason cover, my question is should I cancel my August trip or wait until closer to August.
Is it better for me to cancel and try to gain money back through insurance or wait until airlines cancel flights,

Hi,

I took out Policy 720100016631 well before Covid was a known event. Due to not being able to get through on your phone line several times after waiting 1hr+, I submitted a claim which was denied due to Covid.

I have now been told that because I submitted a claim the policy has now been 'used' and my $421 policy cannot be partially refunded or the dates moved forward.

If I could have got through on your phone line, I would not have submitted a claim. I don't recall during the claim submission process seeing the refund rules regarding a claim, if so I would not have submitted a claim.

Is the any leniency to resolve this issue seeing as I have been a loyal customer for many years and the high purchase price of this policy? A partial refund would be very much appreciated.

Thanks.

We purchased Covermore insurance in june 2022 for a Princess cruise in December 2020-
If the cruise is cancelled by the operator does the insurance premium get refunded as it has not been used

Thanks
Mel

I paid insurance for a UK trip on 24/1/2020, Policy Number 7200 0000 7971. About 2 weeks ago, I asked my agent at Flight Centre to cancel the insurance as it as clear that I could not make the trip. They said that they had and I would get some refund. Is there some record of this cancellation? Coral

I booked with Flight Centre my Covermore insurance & paid $1008 for $15,000 cover. I don't seem to have a policy number as the consultant said if I wanted to increase my cover for $20,000 then a quote was given for $1,146 to pay at a later date. I paid for my flight plus $1008 for CovwrMore Insurance on 26th October 2022 long before COVID19 was a "known event" & the consultant has reissued my ticket for 2 pax for future travel. I consider that I have paid out for no service & that Covermore have taken my money & getting interest on it. Can my travel insurance be refunded to me for a future premium when I do go. The consultant at Flight Centre cancelled my insurance very quickly & has now gone on long service leave so I can't check anything with him. I don't want to have to pay out $1,008 again when I eventually do travel. Even part payment should be better than nothing. Please answer. Helen

Had travel insurance for a 35 day cruise that was cancelled being refunded for cruise so haven't any claims How much of our insurance money can we get back Had trouble getting through on phone lines to get answers and our insurance was $2700 so hope you can help
Regards Carleen

We are only travelling to Italy in mid August. I can’t imagine there will be any overseas travel this year. Purchased insurance For 28 days on 10 Feb for $795. How much refund am I entitled to if I cancel my policy now. Thanks

I have a policy issued on 10/03/2020 for Domestic Cruise Insurance from 7/5 to 12/5. I called to cancel on 20/03/2020 within the " cooling off period"and spoke to someone who said I would receive an email and a full refund of $431. I have, as yet, not received either. Can you help me please. Barbara McCorry

I have a $20,000 travel insurance policy and it has a $100 excess. Now with covid-19 if I cancel (we are been told by government not to travel as all borders are shut) do I pay $100 and get my $20,000 back ? How do I go about this if so ?

We paid $420 for insurance to cruise to China and the cruise was cancelled by the cruisecafe company. It returned our money. We are still waiting for our money from Covermore. Do we have to go to our lawyer to get that money? Or the media?

Why can't I get some response. All I want to do is change our travel dates as we did not travel due to the airline cancelling our flights.

I have contacted Covermore twice about cancelling our policy # 720100099796 and twice I have an automated reply we will be contacted within 2 days, which of cause doesn't happen. Can you please tell me what is going on.
Anne

I have a cover more policy taken out in Feb 2020 for travel in June to August. I sought to cancel the cover as it is almost certain that we can't go. Trip to be through Europe. Your company has advised we will lose $300 for a policy we haven't even used... why??

Have a trip booked to Japan in May 2020 but the trip not going ahead am I able to make a claim to get a refund on the amount of insurance I paid?