Total waste of time. Cannot get through to company and when you finally do they can't assist. Don't waste your money. Not worth it. Spent days trying to contact them only to be told they can't help me and shouldn't be talking to me. What an absolute crock!

Policy was easy enough to set up and this was the first and last time we will use CoverMore. The trip was cancelled due to COVID-19 and getting our claim approved was a nightmare.

We ended up doing all of the administration work between CoverMore and Flight Centre because CoverMore don't seem to take records of any emails or phone calls.

In the end, we worked our butt off to try and get our claim sorted and til this date, it is still on-going.

Ridiculous.

Purchased travel insurance in October 2022 for a trip in March 2020, and specifically paid extra for the 'cancellation' section. On the policy, there is absolutely no reason, in Cover-more's view, for a cancellation. And No 18 is epidemic, pandemic. Disappointing that I emailed on 6 April to ask questions - and still waiting for a response. Tried phoning and waited 1 hr 10. So tried the 'Chat' - waited well over an hour for that. Disappointing as I've been using Cover-More for 20 years and have recommended it.

This my first time my wife and I have used Cover-More travel insurance and we found it was very easy to set up, surprising given my ongoing medical condition. The policy was very good value in the circumstances. However given the COVID crisis we have had to cancel the trip before departure and Cover-More were great at this too, processing a refund for the remaining cover with no arguement.

I submitted an online claim, it was an easy process. I received a response in under two weeks advising the full amount would be paid within 3-5 days. Very pleased, will buy this policy again.

Cover-More promptly agreed to refund the unused portion of our Travel Policy due to a "Do Not Travel" advise by Smart Traveller long after purchasing our Travel Insurance Policy. We are currently unable to travel anywhere in or out Australia.

Totally disgusted in not being able to talk to an operator about a claim after a week of trying on the phone ... know one will pick up even after being on hold for up to an hour. Emails requesting contact were not responded to in that time as well.

No updates around domestic flights and borders closing, not contactable via phone or email form. Useless, whats the point of purchasing if you have no way to chase up your claim?

Purchased travel insurance on 06/03 and cancelled on the 11/03 within the cooling off period. After 2 phone calls then 2 emails to the refunds department and then a 3rd call (unable to get through) I have not had any correspondence as to when I will receive my refund. I have now opened a dispute with PayPal and then of course will go to my bank if PayPal cannot resolve this issue. Their auto emails response is, we will get back to you within 2 days. Not true. Don't use this company a refund should be issued within 2 working days, I have never had to wait this long for any refund with an insurance company.

I booked with an agent to travel to(and from) Tassie. We are elderly 68 and 82. We bought an insurance policy with this mob. Only small $32 add on to the air fares. To our dismay, we bought nothing... The booking agent Webjet, resolved our booking issues.. But no refund from this bunch of thieves.. We cancelled within the correct time frame (or tried to cancel and request a refund). And followed government advice to cancel non essential travel. A Brick wall was what we met with... Do yourselves a favour, go with a reputable insurance company. This mob does not qualify and couldn't give a..... Damn.

Sales person was not thorough in questioning me about my requirements - hence I bought a product that did not cover my needs by a long shot. I have emailed twice and am now on hold for the third time of 15 minutes with NO ANSWER. TERRIBLE SERVICE. I just want to cancel policy. I havent' even travelled yet

Got Seasick on P&O Cruise 28&29th December 2022. Had to pay ship doctors before disembarking. Filed claim 06/01/20 - no pre-existing conditions just straight forward sea sickness. Covermore has given us the run around and we still have not been paid todate.

I had my mobile phone stolen overseas. I called Covermore to ask how to proceed and was advised that I would be covered for $1000. When the claim was processed I was told the claims officer got it wrong and we could only be reimbursed for $500!!!

I am very disappointed that due to an error of the claims officer i am now out of pocket!

We have always used Cover-More and have never had any problems and when we did claim previously money was forthcoming.
We booked for a holiday from the 5 to the 20th Jan 2020 on the 18 May 2022. We booked flights, car rental and took out Cover-More Travel insurance for this period.
My wife has cancer and took a turn around the 12th Dec so we had to cancel. Airlines and car rental refunded money in full but it cost us $73 to cancel the Travel Insurance which we had not even used.
It is very ironic that everyone else refunded us in full for whom we had the travel insurance and then cost us to cancel the Travel Insurance which we did not use.
A response would be much appreciated.
Policy # 7191 0088 7579