Cover-More Domestic Travel Insurance (page 2 of 4)
- ✓ Verified company
131 reviews · Statistics
- <1 week (3)
- 1-2 weeks (4)
- 2-4 weeks (6)
- 1-2 months (12)
- 3+ months (20)
Reviews
Poor Customer Service and Telephone wait time is shocking
Single TripI was a huge fan of Covermore Travel insurance but today was very disappointed with the service at the call centre. After 52 mins my call was answered. The woman who answered spoke so quickly and with a strong accent I did not understand a word and needed clarification that I was talking to Covermore Insurance. My enquiry related to the COVID-19 Claim excess payment that is referred to online - but after searching I could not find details / the amount anywhere. The woman seemed to agree that it is not online but as I have called she can expl
... Read moreain it. She explained about insurance premium changes according to excess chosen - I explained I am well aware of that - what I wanted was the COVID-19 excess amount and explanation how it worked. She advised me it was AUD 500 and after my further questioning seemed to be unsure about whether that was additional to my chosen excess or just the AUD 500. The phone went silent, I thought she was checking on my behalf - I could hear talk in the background - I asked if she was still there - was she checking - and eventually the call reverted to the auto answer machine with all the options to choose from - I was back at the end of the phone queue. After nearly an hour waiting and a few minutes talking to someone - I really was no more the wiser about this important excess and the conditions / circumstances related to such a claim. Covermore - don't hide this important information in the website - you refer us to this - rather than talk with the call centre. Make it clear and explain the conditions as $500 is alot considering your current premiums and profit margins! Not happy Covermore. Improve your customer service training for call centre staff - clarify the COVID excess and offer phone back to customers rather than have them wait on for possibly hours!
OMG, how bad is the service from Cover-More
Single TripPolicy no. 721100294241
Attempted to make a claim online but there is a technical problem. Phoned Cover-More on 1300728822 and showed persistence by holding on for longer than 2 hours. Anne in the Phillipines answered and we had a problem where she could hear me but I couldn’t hear her, she said that wasn’t a problem because she could hear me. After a while she said I will check to see if there is a known glitch and sure enough Cover-More was aware of the problem but hadn’t fixed it. Anne said there is another way in which you can submit a clai
... Read morem and attached a claim form and sent it by email. She then advised that the claim will take at least 10 weeks and guess what she blamed Covid for this extended processing time, she couldn’t offer an explanation as to why it took 2 hours to answer my call. I’m not enthusiastic about a speedy resolution.
Hello,
Thank you for taking the time to submit a review.
... Read more As the borders have been opening up over the last few months we have been experiencing an increasing high demand of enquiry which unfortunately has affected our processing times. We are actively working towards lower these wait times and thank you for your patience during this period. We try to process claims as quickly as possible. At times we may request further information in order to access the claim which may increase the overall time that a claim is processed in. In any case, you will hear back within 10 working days from the time we receive your claim or each time we receive further information on it. If you would like to advise of your claim number I can arrange for a customer service agent to reach out to you and provide updates of your claim. Kind Regards CS
Zero Service! Zero Coverage!
Single TripCalled to enquire what the domestic snow sport policy covered, after reading the exclusions online, it appeared to be nothing. After nearly an hour on hold Leisha answered. I politely told her of the lengthy wait time. She immediately put me through to the feedback survey which ended the call at conclusion. I would hate to think how consumers trying to make a claim would be treated, if this is how they treat new potential customers. They will never get my business.
... Read moreHello,
Thank you for taking the time to submit a review.
... Read more At Covermore we seek to provide a high level of service to all our customers, unfortunately we did not meet these expectations while assisting you and so I apologise for this and the frustrations this has caused. If you have a policy in place please advise of your policy number and a customer service representative can reach out to you in regards to your snow inclusions. Alternately if you have any general questions surrounding our snow sport cover please don't hesitate to ask. Kind Regards CS
Worst insurance claims experience ever!
Multi-TripThe insurance claims process is just about non-existent. The staff that answer the phones for inquiries are not knowledgable and don't know their PDS, I don't know if the claims staff are knowledgable because I never spoke to them, I just got sent impersonal generic letters apologising for their delays. I know the letters were sent only to comply with the General Insurance Code of Practice and not provide a good service. Their claims system on line was mostly off line and I couldn't check on my claim. I ended up speaking with their dispute d
... Read moreepartment, which was good for a while, but that dropped off too, promises made about time lines which did not occur. Just a terrible experience. I want to cancel my annual policy but given the reviews about refunds I don't think I will bother, I will just go elsewhere next time.Hello,
Thank you for taking the time to submit your review.
... Read more At Covermore we seek to provide a high level of service to all our customers, unfortunately we did not meet these expectations while assisting you and so I apologise for this. I can assist you in regards to your cancellation if you wish, in order to do so can I please ask your policy number that you wish to cancel. Kind Regards CS
Find out how Cover-More Domestic Travel Insurance compares to other Travel Insurance
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Most frustrating and no Customer service.
Single TripMost frustrating and no Customer service. Tried for three days to contact them during the day at various times, waiting for hours on hold, no luck, cant get anyone to assist . Wanted to upgrade from basic credit card policy, inform on Medical condition, extend travel period . NO ONE TO ASSIST. Very stressful and pathetic.
Hate to think if you have an emergency . How can they still be in business and claim the customer is important to them. All empty words .
Bad experience 3 years ago. Would not pay when I had to cancel a b
Hello,
Thank you for taking the time to submit your review. We sincerely apologise for the lengthy wait times we are experiencing.
... Read more I can assist you with upgrading your policy, if you would like me to contact you to help with this process please provide the policy number that you wish to upgrade. Alternatively if you would be happy to supply your best contact number I can call you directly (please keep in mind that this is a public forum and any details shared can be seen publicly). I am sorry to hear that you have previously had a bad experience in relation to the claims process. Unfortunately we are only able to offer cover for any events the meet the inclusions and exclusions listed in our PDS and so for that reason it is important to review a policy's inclusions to ensure it meets your requirements. When we speak I am happy to discuss the policy inclusions with you in regards to your upgrade that you wish to process to ensure that this cover is right for you. Kind Regards CS
Quick to take your money - very difficult thereafter
Single TripI took a domestic policy out on 6 January but due to flooding had to reschedule. Covermore would not alter the policy start and finish dates so I took advantage of being within their 21 day cooling off period to cancel the policy. It then took several unanswered emails before I got a response and advice on 8th March that a full refund would be made. Despite further emails being sent I still got no reply so lodged a complaint with the Australian Financial Complaints Authority on 17th April and surprise surprise Covermore emailed me three days later advising the refund would be made to my credit card within 5 business days. The said refund was made on 20th April. Needless to say I will never use Covermore again!
... Read moreHi Sue,
Thankyou for taking the time to submit your review. We sincerely apologise for the delay to provide your refund and your experience with us.
... Read more At Cover-More, we are dedicated to providing our customers with consistently high levels of service. We are committed to ensuring that we make it as easy as possible for any person to make a complaint if they are dissatisfied with Cover-More, our products, services, our complaints process or representatives. If you wish to make a formal complaint please select the following link - https://www.covermore.com.au/guide-to-lodging-a-complaint Please let us know if we can assist with any further enquiries. Kind regards CSIts a bit late to advise all this now. The 2.4 stars review sums up the view of 56 reviewers that you are falling way short of the "consistently high levels of service" you state you are dedicated to.
Claim paid in full
Single TripWe purchased a domestic travel policy and unfortunately my wife had an accident a few weeks before we left. Covermore paid our claim in full. There was of course some paperwork involved including a letter from our GP but that is to be expected. We will use them again. I am concerned with all the negative feedback though maybe they are having staffing problems but ax I said we had no problems.
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DON'T PURCHASE THIS INSURANCE!
Single TripInsurance should provide peace of mind. But, once I had paid, lack of any kind of customer service from this company has only created increasing anxiety. I am trying to resolve an error made by Covermore on my Certificate of Insurance. Emails are not responded to in a timely manner. I wait aprox 2 weeks only to get a reply that does not address the issue. As for contacting by phone, forget it! I have spent hours in automated queues without getting to speak to anyone. One time I was offered an automated call-back but no call has been forthcoming
... Read more. Covermore has my premium but I am running out of time and I no longer retain any expectation that i would receive any help in the event of a claim so I will need to take out another policy with a different company in order to achieve the insurance cover that I need. I wish I had never heard of Covermore. DO NOT USE THIS COMPANY.Hi there
We sincerely apologise for the lengthy wait times over the phone and the delay to your enquiries.
... Read more Can you please provide your policy number so that I may look into this further for you? Kind regards, CSPolicy no: 7221 0003 5225
Please note that this is now very URGENT as we travel in a few days
Thank you for confirming your policy number.
A customer service representative will provide you with a call back today.
... Read more Kind regards CS
Very Poor Very Slow
Single TripA company that spends it's resources on marketing and not on customers. A lot of unnecessary hoops to jump through, very slow response rates. Lots to push back due to "COVID issues" etc (April 2022....huumm). DO not recommend. I am still waiting after 2 months for a response after many emails, calls (waiting 1-2 hours/call)....
... Read moreFind out how Cover-More Domestic Travel Insurance compares to other Travel Insurance
Know better, choose better.
Absolutely dismal
Single TripOn hold for over two hours to be told an existing policy cannot be changed. Also told new waiting period of 21 days applies to overseas travel, unfortunate if your trip is booked last minute. Won’t be using cover more again.
... Read moreHi Sarah,
Thank you for taking the time to submit your review.
... Read more If you wish to submit a formal complaint, please select the following link - https://www.covermore.com.au/guide-to-lodging-a-complaint Kind regards CS
Been trying to get in contact since november 2021, not 1 call back or email reply
Single TripBeen trying to get in contact since November 2021, first for a simple name change ( was a typo in the name), then more recently to change our dates since our flights changed and then to cancel once I never heard back and had to source new insurance. Have been on hold for over an hour atleast half a dozen times being in position 1, enquired through the online channels and requested a refund all with no response.
... Read moreHi Jarrod.
Thank you for taking the time to submit your review. I apologise for the delay.
... Read more I would be happy to look into this for you. Can I please confirm if the policy number you have provided is correct? Kind regards CSYes it is correct. Since this review I have had 1 response saying this policy number doesnt exist to which I replied with a copy of the insurance certificate and a copy of the payment receipt to which I also got no reply.
Hello Jarrod,
I can see another of our customer service representatives have since been in touch with you regarding this.
... Read more If we can of any further assistance please do not hesitate to reach out. Kind Regards CS
The website is too hard to follow for multi trip cover ....grrrh
Multi-Tripas per title - wanted to buy multi trip and and ended up with expensive single trip, or am I reading it wrong........that's my point.
Have purchased before, not sure I will again
Find out how Cover-More Domestic Travel Insurance compares to other Travel Insurance
Know better, choose better.
1st time experience and very happy with Covermore
Single Trip1st time we've ever taken out domestic travel insurance (via Virgin Airlines) but during the COVID pandemic we felt $230 (or so) would be a risk to take. Unfortunately during out holiday to Port Douglas we were informed we would have to isolate and extend of stay which cost nearly $2500 extra. We eventually got home and I then had to go through the task of collating all our extra expenses and costs and complete the claims documentation which was pretty lengthy. We received confirmation of receipt of our documents and then after around 14 days o
... Read morebtained another request for further documents. After another week or so we eventually received our settlement which other than food expenses they covered everything (without excess). Don't hear of many positive stories so thought I'd put pen to paper. Happily recommend Cover-More Insurance to others.
Not happy with the quote process
Multi-TripI wanted an annual multi trip policy. I put in the dates that I wanted to start, i.e. about 5 weeks from now. I also went through the medical process answering questions about pre-existing medical conditions. After paying the money it said the policy started today and we had no pre-existing conditions.
After being contacted by the company following this review, the issue is now satisfactorily resolved.
Hi there,
We are sorry to hear about your recent experience with us.
... Read more So that I can look into this for you, can you please provide your policy number? Kind regards CSSent as private message
Thankyou, please respond directly to the reply message sent.
Kind regards
CS
Appalling customer service
Single TripWe have successfully used Covermore for years, and I wanted to extend our business cover for one year and the website did not allow this option. It was a very high cost for 2 weeks only. The website was not user friendly and the fact that no-one has responded to our emails plus the fact that both my business partner and I have waited separately on the phone for 3 hours with no response has resulted in a very low opinion of Covermore Insurance now.
... Read moreHi
Thank you for taking the time to submit your review. We sincerely apologise for the delayed response to your email.
... Read more Can you please provide your policy number so that I can look into your request? Kind regards CSHello, as our Business, Momentum Changing Mindsets Pty Ltd we had a business annual multi-trip policy, number 719000371831, and we wanted to discuss continuing it. What transpired was that both my par
... Read moretner and I had to take out separate policies, were only able to take it out for 2 weeks and it was very expensive. I would appreciate a call on 0412 839164 to discuss, thankyou, Sally
Appalling service. Not fit for purpose, and no skill or care.
Single TripDisgraceful. I took out a policy when I paid an airfare online. I was given no options as to the date of the policy. I found out it covered just one day. I phoned Covermore to cancel the policy but after an hour gave up on the call and sent them a message on their own website for communications to them. No response. When I didn't see a refund on my credit card, I sent them another message. No response. And no refund either. Best to avoid Covermore entirely as they either don't read messages from customer or don't care. Inexplicably they appear to have a monopoloy with airlines and bank travel agencies.
... Read moreHi there
Thank you for taking the time to leave your review.
... Read more We apologise for the lengthy call times we are experiencing at the moment. If you could please provide your policy number, I can look into this further for you. Kind regards CS721100277052
Thank you for providing your policy number.
I would be happy to process your insurance premium refund of $13.95. To action the cancellation of your policy and issue your refund, please confirm the following information;
... Read more- Your full name - Date of birth - Start date of the policy Kind regards CS
Shocking
Single TripPurchased on 22/11/21. Needed to add a new medical condition to my policy on 24/11. Waited on phone for 110 minutes only for line to drop out on being answered. Called back and waited as 2nd in line, for 40 minutes til call centre closed for day. Called first thing next morning and 94 minutes (2nd in queue whole time). Then the operator could find no record of my policy as it “probably wasn’t uploaded yet”. The only option is to cancel and ask for full refund and go elsewhere. Covermore are such a large company, it’s only correct to believe
... Read more they would be more professional. I also did online live chat while waiting and that operator couldn’t find my policy either. So I can’t offer any review of insurance cover. The call centre can only do their best with what systems covermore provide. I feel sorry for them.Hi Georg,
Thank you for taking the time to leave your review.
... Read more We apologise for the hold times we are experiencing at the moment. If you could please provide a policy number, I can either refund it for you now or include the existing medical condition. Kind regards CSThanks so much! I tried again today to do online chat and phone enquiry even leaving message for call back when my place in queue came, but no return call received. I was also told by operator early
... Read more this morning that they couldn't even find any record of my policy so I have cancelled the original policy online #721100296028 and paid for a new policy with my additional medical condition included. I hope that is okay. I didn't want to leave the country without adding all necessary information to our insurance.Impressed with a quick response from a Covermore representative to my review (thanks perhaps to Product Review Australia) with the offer of a refund. Although there was a quick response, I still hav
... Read moree to hear back regards the refund offered in above comment for the first policy which none of the hard working Covermore staff I had contact with were able to locate. My credit card has been charged on 22/11/2021. Perhaps the policy is still lost.
Good customer service
Single TripGoogle searched travel insurance cruise 2022
Cover-more came up with limited covid cover
Purchased then purchased policy. No cruise cover for covid after I purchased. Customer service were very good in cancelling my policy.
Does not rate at all. Poorest service ever
Single TripHave policy and was happy with this until I tried to change travel dates on a $14 policy. No one seems to have the authority to make this change or maybe it is too insignificant in the overall.
... Read moreHi Kdon,
Thank you for the review. We would like to assist you further with the change of dates, can you please provide your policy number?
... Read more Kind regards CSPolicy #721100197805. Thank you for your prompt response. Should you be able to assist we wish to change the travel dates from a start date of 18 May. 2021 change to 31 March, 2022. And also an end da
... Read morete from 27 Jan. 2022 change to 7 June, 2022. All other details remain the same. Thank you in Anticipation, Kevin DonovanHi Kevin
We can transfer the costs to a new policy with the amended dates at no extra charge.
... Read more I will be emailing through a quote this morning; please confirm all details are correct and I will process the date change. Kind regards CS
Not worth the paper the policy is written on
Single TripVisited far north Queensland, virgin cancelled our return flight due to Covid. Re-booked with Qantas, and had our claim refused because our claim 'doesn't fall within any of the defined events listed'
That was the whole point of taking out the insurance in the first place! To ensure we would be covered if we incurred an issue with our travel. Typical of insurance companies.so we are now over $1100 out of pocket, due circumstances beyond our control.
Will never use this company again, and certainly wouldn't recommend them to anyone.
Cover nothing
Single TripTravel to Queensland, permit revoked at airport because of covid restrictions in Victoria . Told to purchase return ticket by authorities . Returned home and rang cover more and told no claim available, yet others have had refunds as stated on this site
... Read moreHi Will,
Thank you for taking the time to write your review.
... Read more We are sorry to hear you are disappointed with our coverage. If you could kindly provide your policy number so we can look into this for you? Kind Regards, Cover-More Travel Insurance.721100128844
Hi Will,
Thank you for supplying the policy number.
... Read more After looking into this further, I can see you have purchased the Ticket Protection and Luggage policy. This is a base level policy that can only provide cover for the cost of your tickets if the Journey was cancelled due to illness. There is no provision to claim for Covid under this policy type. We apologise that we were unable to assist in this instance. Kind regards, CS
Dont use if you're using to cover covid lockdowns.
Multi-TripBooked travel from North Queensland to Melbourne for the first state of origin a couple of weeks ago. Due to the way things are I added the travel insurance for the first time ever. As most peoole would be aware last Monday the NRL moved the game to Townsville and Melbourne went into lockdown again.
I cancelled the flights and was emailed a few days later that Qantas and Virgin would give me credit to fly in the future. I contacted cover-more and was informed the cover does not include covid outbreaks......that was the only reason I got it. Th
... Read moree lady on the phone informed me it was in the 24 page PDS (page 17) which you only get after you buy the policy. So the policy was completely useless. The only upside was that I was still inside the 21 day cooling off period and I got the insurance premium back. Typical insurance.....its almost a scam.Hi Grant,
We apologise that the benefits included were unable to provide coverage for this situation. We understand the Product Disclosure Statements being sent after the purchase is frustrating, wh
... Read moreich is why we do offer a 21 day Cooling Off Period should you decide after purchase that the policy doesn't suit your needs.
Peace of mind every time I travel
Single TripI have used Cover-more for years for holidays in Australia, the USA, and South Pacific. The last time I booked, I had just been diagnosed with an allergy, and the Cover-more team was really helpful in guiding me through the assessment process so that I was comfortable about my level of cover. Good value, easy to speak to an agent if you have questions, and they also tailored a package to suit travel on a freight ship to Cape York!
When COVID restrictions impacted travel they contacted me and offered a refund. I was amazed.
Very disappointing!
Multi-TripCovermore insurance was suggested by Flight centre who booked my holiday flying from Brisbane to Uluru, then Alice Springs to Adelaide and back to Brisbane. I was able to fly to Uluru and spent a week in N.T. but due to a Covid lockdown in Brisbane the S.A government locked me out of Adelaide,S.A. N.T. government was ok about me being there at the time. I was unable to go back to Brisbane as flights were full over Easter as well as Brisbane being locked down, so stayed put in Alice Springs a few more days. Flight centre said I had to pay an ext
... Read morera $90 to get home, plus pay for accommodation in Alice Springs. Flight Centre said I should be able to get my money back through Covermore as it was no fault of my own. Covermore said there was a clause that excluded any payment due to a pandemic and government changes!! Wouldn't you think Flight centre would know this when recommending Covermore to me?!! Very dissatisfied and disappointed with Covermore's policy and paying the extra for it for no help in these perilous times!
Existing user
Single TripWe've used Covermore for all our past Travels, never made a Claim, used for peace of mind.
APRIL 2020 Covid stopped trip, got cancelled 2 weeks prior to departure, via Flight Centre, Scenic Tours and Covermore all money was refunded, Very grateful no issues some delay, as was expected, thoroughly satisfied customer. Thanks Neil and Sharon
Covermore application
Single TripOverall application form fairly straight forward but some quirky aspects are annoying such as putting in a second person wipes out information from applicant 1 Velocity number disappears multiple times
... Read more
Very easy to munbderstand inclusions and purchase
Single TripI had no problems choosing the appropriate policy and making the purchase in very few keystrokes. Payment through Paypal was easliy managed. The policy included the items I needed for a quick domestic trip
... Read more
No service. Rudeness.
Single TripI phoned up cover-more this morning. I spoke to a rude lady in the Philippines. She put me through to another section. After about 15 minutes I was talking to the same rude lady who cut me off in middle of sentence to connect to another section. Again was waiting for 15 minutes before I gave up. Needless to say I
went elsewhere for travel insurance. If this is the way customers are treated before they even buy travel insurance I would hate to think what they would be like if you put in a claim. besides this cover-more gave me the most expensive quote.
Hi Susan,
Thank you for taking the time to write your review. We appreciate your feedback.
... Read more Your recent experience does not sound up to our standards and we wish to know more about the service you received. Could you kindly email [email protected] and subject ATTN Product Review with as much detail as possible (date you called, number you called from). We would like to review the calls and provide feedback to our team to ensure this doesn't happen again. We thank you for your cooperation and wish you the best on your upcoming travels. Kind Regards, Cover-More Travel Insurance
Great Support during a difficult time
Multi-TripWe got a Cover More insurance with our flights to Hamilton Last December. When Jetstar cancelled our flight we were suddenly forced to buy tickets on a new flight. We lodged a claim with CoverMore which took a decent amount of time to resolve. They are very efficient and provided us with great service during this difficult time. I feel the issue was resolved in a timely manner and I would definitely use this insurance again in the future.
... Read more
Fantastic. Will use again in future
Single TripI took a travel insurance policy with Cover-More for our annual trip to the Gold Coast. Due to the Corona Virus we never got there and what a surprise I got when Cover-More refunded my coverage fee in full. I recommend them 100%. Couldn't be happier.
... Read more
First choice always.
Single TripHave used this company several times and always easy to set up and always good value. Have made one claim which was handled very efficiently and company was very supportive. Will always use this company and absolutely recommend it.
... Read more
Plain English
Single TripI requested information regarding COVID-19 and compulsory isolation for domestic travel to Norfolk Island. Instead of all the garbage received, a simple reply would have been ". . . you are only covered for isolation IF the borders are closed during the term of the insured trip".
I have used Covermore on previous occasions without problems. My preferred contact is 'phone !
Good Afternoon Charlton Brown,
Thank you for reaching out, we are sorry to hear you are disappointed with our service.
... Read moreIf you would like us to make contact with you to discuss further could you please provide your claim or policy number? Kind Regards, CM.
Totally clueless
Single TripThere is a spot to add cancellation to a medical policy, but I was having trouble adding it in. I tried the chat, after waiting 30 minutes I received a standard we do not cover covid 19 This is not what I asked. Tried again and got more bumf on covid 19. Never got an answer.
Interestingly there was a link to this site. Glad I did, reading the other reviews and in light of my recent experience I will go elsewhere for cover. If they cannot answer a simple question in chat, they do not get my money. imagine trying to claim
Hi Ian,
Thank you for taking the time to write your review.
... Read more We are disappointed to hear about your experience with us. We have attempted to locate the chat transcript for the conversation you refer to in your review. Regrettably, we were not successful with this search, with the limited information above. We value your insight and wish to provide appropriate feedback to the relevant team. If you could kindly email details of the chat (approx. date/time/name) to [email protected] ATTN to Product Review. We thank you for your cooperation and wish you the best on your upcoming travel. Kind Regards, Cover-More Travel Insurance
Left me in a hospital in Colombia for 4 nights
Single TripWhat more to say, I’m still traumatised by my experience. It took threats from my family to get the Australian embassy involved to get me out of hospital after a cycling crash. If they hadn’t I’d probably still be there. To add insult to my injuries I had to pay my own Colombian hospital bill by credit card before leaving... in February. When did they finally pay out my claim? JUNE! Ugh, the Covermore whole service is utterly inept. Avoid at all costs.
... Read more
Utter Rogues
Multi-TripUtter rogues. Booked in advance and flight cancelled due to Virgin going bankrupt...which was linked to the pandemic so apparently don't qualify. Never again. Would not recommend Cover more to enemies.
... Read moreHi Chris,
Thank you for your feedback.
... Read moreWe'd like to look into this matter for you, can you please provide your claim or policy number? Kind regards, Cover-More Travel Insurance.Good afternoon,
My claim number was 1380866.
... Read more Cheers, Chris
Great service
Single TripHave used Cover-More previously and even though we haven't had a claim it gives us peace of mind to know that we are covered when we travel. Going online and completing the details was simple if the directions are followed. I'll use Cover-More for all my travel insurance.
... Read more
Not recommended at all
Single TripVery upset about the insurance cover more. I will never buy insurance with them again.
My flight was cancelled due to the pandemic and they didn't reply emails/ phone calls for months.
Now they say I wont get the money back from my tickets. Why did I book insurance then?
I don't recommend this insurance at all.
Horrible customer service getting back to a client.
I received a reply after months from my flight and the answer is not helpful at all.
Hi JGo,
We are sorry to hear about this experiance.
... Read moreCan you kindly provide your policy number or claim number please? We will further look into this matter for your. Kind regards, Cover-more Travel Insurance
So frustrated
Multi-TripIt took six months to settle my travel claim which was lodged on 29th March. We had to return early from an overseas trip because my mother was critically ill in hospital. Unable to contact them via phone (on hold for over two hours) and they never replied to emails. Only response I got was when I contacted them via Messenger. I sent all documentation that they requested sometimes three times because there were too many different claims officers handling the file and they didn't bother checking my emails or attachments. Only got the claim settled when I asked for a manager to review the claim. Would not recommend
... Read more
Very Disappointed
Single TripOur claim was rejected after being told in June by a staff member that we had a claim for our airfares, very unfair, happy to take our money back in January This booking was made and paid for before Covid going round and round so frustrated we have used cover more on several international trips and never needed to try and claim yet now that we need them absolutely no help I only thing left to try is out a claim to Afca
... Read moreGood Morning,
To allow us to review this can you please provide your claim number?
... Read more Kind regards, CMI gave submitted our claim number
Thank you for your reply,
I do apologise but I am unable to see your claim number in your review.
... Read more Kind regards, CM
Good cover and excellent website
Single TripVery good terms and conditions providing totally satisfactory protection for a reasonable premium and due to the current travel restrictions obtaining a quote for travel insurance is not easy and thus this is most satisfying. It is an extremely easy website to navigate.
... Read moreExtra Information
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Hello,
At Covermore we seek to provide a high level of service to all our customers, unfortunately we did not meet these expectations while assisting you and so I apologise for this and that you were not able to have your enquiry addressed.
... Read more In relation to the covid benefits a special excess will apply to COVID-19 claims under the Amendment or Cancellation and Additional Expenses sections of the policy. If you make a claim that falls under both sections, the higher special excess will be deducted. The special excess applies in addition to any other applicable excess. You cannot remove this special excess. This information can be found via our product disclosure statement on pages 10 and 26 and you can view the product disclosure statement via https://www.covermore.com.au/pds If you do have any further questions surrounding this or would like any further assistance in regard to your policy, please advise of your policy number and I can arrange for a customer service representative to reach out to you directly to assist. Please note, as this is a public forum it is advisable that you do not list any personal details via this review as a security precaution. Kind Regards CS