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10 questions from our users

Lin
Linasked
International Travel Insurance

My husband n I 68 and 75 years old. Both of us excellent health . Travelling to Italy, Athens ( 3 days) and Croatia (3 days) singapore ( 2 nights) total days 19 days. I want top cover with cov included . After reading the very bad reviews on making a claim if needed to….. I am so hesitant to use Covermore….
My son 36 years old) also travelling to Italy with us and two days Amsterdam. Total days 10 days . I have to now search online for very a very reliable insurance cover .
Covermore is recommended by my travel agent ( the vast amount charged is much more expensive than online). I am now in mixed emotion which travel insurance to go for and I want premium cover for us as well as my 36 year old son… going to Italy for a wedding in September this year.

1 answer
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MICHAEL
MICHAELasked
International Travel Insurance

Am I covered for USD35,000 COVID cover for Philippines? Only there for two weeks. Salamat.
MIGUEL

1 answer
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Dunc M
Dunc Masked
Premium Travel Insurance

I tried to cancedl my application one hour after I made a paypal payment but could find no way to do this. How do I cancel my application within the cooling period without teh ability to contact you. Please advise as soom as possible



6 answers
Around the block
Around the block
Dunc M
Dunc M

No case number provided. Is this a further delaying tactic?

Dunc M
Dunc M

I declined the insurance after seeing changes appeared in the policy, 1 hour after receiving the certificate. this is within the mandatory cooling off period. Your process needs to recognize legislative requirements. Return my money.

Katherine
Katherineasked
International Travel Insurance

I have wanted to change the end date to my policy, have written several emails and still no confirmation that it has been done, I am not sure what to do next?
Katherine

4 answers
Around the block
Around the block

I would cancel the policy of it is within the cooling off period.
check the email address they seem to have a hundred of so

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Katherine
Katherine

722100098906

sms
smsasked
International Travel Insurance

Re: amendment and cancellation cover "chosen limit" what is the purpose of this?
Especially when it seems that the Covid 19 causes make this redundant?
I am struggling to see the value/how it would work as it doesn't seem toapply to testing pre departure for Covid?
Can anyone explain this to me I have gone over the PDS but lots of areas are conflicting.

4 answers
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sms
sms

I am looking at international travel insurance PDS comprehensive product. Cancellation and amendment cover is "choose your limit" for all international products.

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Peter Sghabi
Peter Sghabiasked
International Travel Insurance

I do have a policy with you I need to extend 8 more days,
can you advise me on how to do it?
kind regards
Peter Sghabi

1 answer
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Valerie
Valerieasked
International Travel Insurance

We are only travelling to Italy in mid August. I can’t imagine there will be any overseas travel this year. Purchased insurance For 28 days on 10 Feb for $795. How much refund am I entitled to if I cancel my policy now. Thanks

1 answer
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Wing Jung C.
Wing Jung C.asked
Medical Only Travel Insurance

We paid $420 for insurance to cruise to China and the cruise was cancelled by the cruisecafe company. It returned our money. We are still waiting for our money from Covermore. Do we have to go to our lawyer to get that money? Or the media?

2 answers
Bruce
Bruce

Media, I'm sure they have it all tied up in their clauses

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Hi Wing Jung,

So we can follow it up for you, can you please provide your email address and policy number?

Deakin
Deakinasked
Medical Only Travel Insurance

Have a trip booked to Japan in May 2020 but the trip not going ahead am I able to make a claim to get a refund on the amount of insurance I paid?

2 answers
Gregg
Gregg

My trip was cancelled and cover-more said they would refund the entire amount of the policy.

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Ian S.
Ian S.asked
International Travel Insurance

On December last year my wife and I booked flights and accommodation in Hawaii because our son was to be married to his Canadian partner on the north coast of Oahu on April 25.
We booked thro' Flight Centre and paid something in excess of $1,300 to Cover-More - this seemingly high premium was apparently due in part to the fact that my wife suffers from a rare disease - MSA or Multiple Systems Atrophy - neither treatable or curable.
I am interested in how much our refund will be because world events have caused the wedding plans to be abandoned?
As we have not, and will not lodge any claims against the policy because we are not going to travel, I would expect that there will be an admin fee deducted but apart from that I would expect most of the $1,300 will be refunded.
My Federal member is approaching the national Treasurer to discuss the extortionist fees being claimed by Qantas and asked me if the same practices were being applied by insurance companies.
This email will provide you with my email address and I hope that I receive a definitive reply in the near future so that I can pass it along to my Federal Member for Boothby prior to her meeting with the treasurer.
The policy in question will be in the names of Frederick Ian Schedlich and Carol Anne Schedlich
Regards
Ian Schedlich
Ian Schedlich

1 answer
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Hi Ian,

Can you please provide your policy number so we can request for our Refunds Team to review this for you?

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