Cover-More Premium Travel Insurance

Tried several times to lodge a claim on their online portal and only managed to get through the 1st step which is putting in the name and policy number then when it confirms it and brings you to the the next page which is where it displays the policy access and you select from the option list type of claim and after that when you try and click next it is not responsive at all. I have also send an emailed through this morning at 8.13am and have not gotten a reply back either. Looks like I am not getting a reply back from the question posted to t...

Only just bought the insurance today - immediately realised I had put the wrong start date but couldn't go back on line and review or change start date (was willing to adjust cover price). Rang right away and spent an hour waiting before I had to hang up to go to appointment. There should be a simple button to change dates and update the policy on the website.

I purchased a single international trip comprehensive insurance plan, I tried to call them over the next day or two to clarify a pre existing medical condition, I waited 3 hours and the call ended after the 3 hours as they were "closed", I moved 1 person in the queue in the 3 hours I waited. After this frustrating and shocking experience, we went online and requested a cancellation of the policy as per our 21 day cooling off period. We also emailed them regarding the refund too, and have heard nothing.

If they can't even pick up a customer se...

Maybe the policy is ok but we have tried to ring you six times, emailed you 5 times and even faxed you with NO answer and all we want to do is correct my DOB. Don’t know what will happen if we need to claim

Got a lot of time to waste?
If so try to get in touch with this so called insurer.
The only thing they will ensure that you will loose time, ( maybe even your money - as many reviewers allude to it ) and your stress levels will be super high about the LACK OF SERVICE.
It is high time for our regulators to ACT and BAN these people trading.
A total DISGRACE of a company!!!
Do not waste time and your money !!!
Look elsewhere!
Do yourselves and future customers a favour by avoiding cover more!
Policy number : 722100093878
Wish to cancel policy and get refunded asap .
Jeno

Had a policy for January 2022 travel, which due to covid I could not take, so I asked for a refund/credit. Got about 30% refund by way of a credit note (I did give them several weeks notice of the travel delays), so that was not so good...but....

Now, on the phone to arrange cover for the new travel (buying a policy option 2,2,2) as this seems to be the only way to use a credit note...and I've been on the phone now for 85 minutes (yes, nearly an hour and a half)...and what makes it worse, they have been telling me "your position in the queue i...

Purchased the top-tier international cover for a trip to Fiji. Had to change dates due to the Brisbane floods and missed flights. We rebooked and paid for everything ourselves at significant cost expecting it would be covered upon making a claim. I submitted my claim online with all supporting documentation and still have not received a response. It’s been six weeks now. Based on other people’s experiencing I’m beginning to think I’ve been scammed with this insurance and will never hear back. I would strongly advise others to avoid purchasing insurance through covermore.

Claim number: 1408346

I have previously used Cover More under the free credit card insurance back in 2020. I lost a phone on that trip and they were simple and easy to deal with and my claim processed without issue. Fast Forward to today.... I signed up for a new policy yesterday and despite triple checking my entries, found my partner's year of birth was incorrect, one year younger. I tried to call them to correct this, on three separate occasions. Wait times? 1h 10m, 55m, 2 hours today - after which I was still 16th in line. I simply did not have the time wait any...

I am currently on hold (2 hours) for the third time, the message doesn’t even tell me where I am in the queue. I have emailed details twice & asked for a call back once, no response, all for a minor policy change, unacceptable. I have been trying to contact Cover-more for the last month. I haven’t traveled yet. I would cancel only I am outside the 21 days.

I have tried contacting Covermore for 2 months now to make a simple spelling correction to a name on the policy, with no luck. Nobody answers the phones there, after hours of being in the queue it just disconnects. Messages via their contact form and emails are not responded to for weeks, if at all. Disgraceful customer service.

I took out an international single trip policy with CoverMore after reading reviews of this and other insurers. I was wanting Covid cover so took out the policy online prior to the 21 day prior to departure limit. At the last minute we have had to delay our trip and I wanted to extend my return date in my policy. I rang prior to our original departure date, went for the callback option but 4 days later still have not heard anything. Same with the message I sent using the CoverMore website - automated reply that they aim to respond within ...

My husband and I have been long term customers of Covermore and prior to Covid normally took out annual travel insurance policies.
In this instance, our first overseas trip since the pandemic, we took out a single trip policy however have been extremely disappointed with the service provided by Covermore on our return.
We travelled to Fiji in Dec/Jan however the night before we were due to return to Australia, I tested positive for Covid and we were required to remain in our accommodation on for an additional 14 days.
We paid all additional cos...

Covermore has a reputable looking website but once you’ve bought the policy they vanish! I tried over and over to contact them and there’s no way - you just get an automatically generated email saying they’ll contact you within two days and then - nothing! Now I want to cancel my policy within the 21 day cooling off period and they won’t get back to me about that, either. I’ve lodged a complaint with the ombudsman AFCA because I’m worried they’ll drag it out until the 21 days has passed and then won’t refund my nearly $800 policy. Dodgy - don’t trust them!

Very unprofessional staff
Very long waiting queue for calls to be taken, 55 mins, 1.5 hrs, 2 hrs, (last call was close to 4 hours) considering I was overseas on roaming (expensive to make calls)
On one late instance they took the call and I believe they acted they didnt hear me or even had a error at their in - in either case its very bad and unprofessional
Arrogant managers who talk through unprofessional customer service team (the ones takes the calls)
Adding to the above they are expensive too

EDIT: After calling back, the following day, on their emergency line, the team went above and beyond to rectify the issues and everything was resolved within 30 minutes. I will definitely continue to use them for future travel.

I have used Covermore for many years, with twice yearly travel prior to Covid, but don’t think I’ll use them again. I needed to contact them, whilst overseas, to add a destination to my cover, something that is not possible online (it’s beyond me why it’s not). I was on hold for 3 hrs and 31 mins before my call was an...