Due to Covid-19, I no longer needed my insurance policy. After emailing CM on April 1st and an email reply promising a response in 2 day which never came, I emailed them again today, April 21. I also sat in a 'Chat Queue' for over 3 hours, only to be told the 15 day cooling off period had passed which is correct. Surely the cooling off period should no longer apply and a full refund or credit to the same value should apply? They offered a refund but withheld $65? The time taken for CM to respond is what I am most disappointed in. I have always used CM for travel insurance. Doubtful I will again.

Purchased a policy for my trip thinking I'll be covered to get a service for the money that I paid, The trip has been cancelled by the airline and they didn't give us an option for a full refund, thought thats fine as I have a travel insurance but it turns out Covermore does not cover anything.
After many emails and a long waiting on the phone and chat, they said you are not covered if the airline cancelled the trip, and not covered if I cancel it as well, but the policy clearly saying that I'm covered for the cancellation.
Just one of the worst experiences that I can tell if someone asks me

For the people who care about reading the reviews, I'm telling you that they should change the name from Covermore to Coverless, end of story.

It's been more than 20 days that I have submitted my claim to the company and still haven't got any outcome. They would request a new document and then takes the next 10 business days to respond. No help was provided over the phone as well. Can someone let us know if they faced a similar behavior?

We are claiming for the flights we missed due to the delay of our connecting flights. Can Cover More please help me to get this resolved?

It’s like having a fairy godmother watching over us while travelling.
Knowing there’s someone a phone call away in times of stress is a great comfort. The professionalism and first class service of the medical and customer service teams are first class.
Thank you for being there Cover-More!

Simple to buy, and the only time we had to make a claim there was zero issue - they paid quickly and assisted us internationally. As a consequence we have rebooked our insurance with them 5 times now.

Have used Cover More for a number of years after getting quotes from others.
Very quick and easy to sign up online and covers what I needed to cover.
Fly overseas once or twice a year and like how quick and easy Cover More is.

Iam a frequent Traveller, Overseas mainly, and Im inusred with Covet-Moore .. I visited different countries, and as it happened I feel sick .I paid all the bill with my Mastercard, got receipt I thought I needed, and when I got back home, made a Claim . Staff was most helpful and it was pointed out to me, I needee more detailed account, which took some time, but I was kept up to date re Claim, phone, mail .IN the end it was settled totaly to me satisfaction, and I can only recommend this Company . I myself sure willuse em in the future again

easy to navigate website, Value for money as compared against other insurers, This is the third time we have assessed and used Covermore multi trip annual policy. Best policy for cruising.

We hired a car in Ireland just last month and decided against taking the additional car insurance with Budget rental as it was very expensive and we already had travel insurance with Cover-More. Unfortunately we had scratched the front bumper...one you would think would not cost much to repair...2 weeks later a $1000 bill had been removed from our credit card.

We easily used the Cover-More claims portal, popped in our car rental agreement, our bill and a few other details and within a week the $1000 was back in my account from Cover-More.

Moral of story, Use Cover-More for your insurance...dont rent from Budget.

I put the claim in to Cover-More on 13th Sept and on the 14th I had confirmation of a full refund on my medical claim that will be paid into my bank account with-in 3-5 working days. This was super quick.
Many thanks for that would recommended your insurance to others.
Kindest regards Lance H
have a nice day