Molly HGreater Melbourne (Metropolitan), VIC
- Single Trip
- Verified customer
Terrible Service
Absolutely no correspondence following a skiing accident in Canada this January. Upon returning home I was issued a bill from the hospital, and have had no responses to emails whatsoever, it has been over 10 days. I called over a week ago, waited on hold for 3.5 hours, only to be told I would be 'called back'.... yet to receive the call back. I was left on hold for 3 hours yesterday, only to realise at 7:30 pm the call centre had been closed, yet they left me (and I'm sure many many others) waiting on hold. Terrible service! Still waiting on hold right now, its been 5 hours!, please please please do not use cover-more!
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christina25reesSydney Surrounds, NSW
Absolutely disgusting!
My emails over the past 2 weeks have gone unanswered. Today I was determined to make contact. They have had me waiting for 5 hours and 40 mts on the phone. Still waiting. Live chat said it would be 57 minutes. It’s been over 3 hours and still waiting. Also a recording said they will call me back in 1 hour. That was 6 hours ago. Earlier this morning I was waiting almost 2 hours and then just cut off. I am a loyal customer having used Covermore every year since 2008. Never again! And I purchased cancel for any reason insurance last November. Everyone’s family is hurting financially. Covermore is just laughing at us!
1 comment
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Don't bother with Cover-more
Had to cancel our trip due to the COVID-19 as a result cover-more will not refund 100% of the funds even though there is an international travel ban on with the potential to last up to next year. Even though our trip is not until the end of the year they decided to withhold funds from the refund.
7 comments
Claims T.Cover-More Travel Insurance
Hi Dan
We're sorry to hear about this. Can you please provide your policy number, so we can review this for you. ... Read more
Kind regards CM
Oh so now you are sorry even though yesterday I was basically told to bad so sad
Policy number 7190 0090 4547
And policy number 7190 0090 4543
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SamHFar North Queensland, QLD
Cover-More Profiteering from the COViD-19 at Customer Expense!
Policy purchased Nov 2022 for an upcoming trip to the USA in September! Policy type Premium! Air Canada cancelled flight effective April sighting potential travel restriction which couldn't be verified if they would still be enforced at the time of our planned departure! We have been forced to change/cancelled & alter travel plans losing our booking fees with the Criminal Syndication AirBnB who have upheld cancellation policy as it was deemed a change of mind cancellation! "Our Flight were Cancelled via no choice of our own" When accepted our p...Read more
olicy Cover-More had upsold us the cancel for prior to departure policy to the value of $10,000.00. At no time did Cover More stipulate Pandemic or Epidemic when they sold us this policy in November 2022! Cove-More is now refusing to cover any losses relying on the General Term! What happens if the location decided to allow passage/travel as the region deemed open for travel? This insurance company is clearly profiteering from this event and will clearly increase its revenue throughout FYE20/21 due to not honouring the majority of policies in the market! This claim is supported via this simple example! If CoverMover Sells $1million in policies for travel and set aside $300K for possible claims arising from the Sale they would have $700K for OPEX! Now, let's add the general clause Pandemic / Epidemic exclusion this means the insurance company could set aside (declined) 95% of the claims on the grounds of the general clause meaning they would now have $950K for OPEX. Insurance is a fraud I struggle to understand why I would take-up further policies when companies like Cover-More will clearly benefit from a black swan event at the expenses of the general public. This has been made worse when Cover-More will only refund a proportion of your policy claiming they have provided cover yet they are excluding you from making any claims due to the General Term Pandemic / Epidemic! To rub further salt into the wound if you decide to lodge a claim which is 99% likely to be declined you will no longer be entitled the proportional refund! I challenge anyone who thinks that the insurance companies are not benefiting from everyone missed fortune! What is the real advantage of paying for additional policy outside of medical expenses when travelling on before the time of travel? Why is the ACCC allowing the general public to be defrauded via insurance giant who lobbies the Government YOY for an increase to insurance premium without real justification! I feel ashamed that I've allowed myself to be ripped off and deceived via CoverMore! My action plan Never Use CoverMore and lobby my local minister for regulation change to prevent these fraudulent activities from continuing! Will I advocate the general public do you need to pay in advance? Are you getting the right advice is the Insurance Giant looking after you?6 comments
Claims T.Cover-More Travel Insurance
Hi Sam H,
We're sorry to hear about this. Can you please provide your claim number, so we can review this for you. ... Read more
Kind Regards CMPolicy Number 719100949529! Feel free to call me anytime!
Claims T.Cover-More Travel Insurance
Hi Sam
Thank you for your response,... Read more
Please expect a phone call or correspondence from one of our team members within 1-2 business days Kind Regards CMSimilar opinion? Write a review on ieatwords.com.au!
Chai T.Greater Melbourne (Outer), VIC
Over a month with no refund
Policy purchased on the 8/3/20 and then cancelled via email on the 22/3/20 within 15 working day cooling off period, received an automated response only, follow up email received another automated response “reply in 2 working days” 3 weeks later and still no response, another follow up email, got another automated response message. Please refund my $228 asap, it has been too long already.
3 comments
Claims T.Cover-More Travel Insurance
Hi Chai T
We apologise for the delay responding to your request, due to the unexpected high volume of enquiries we have been receiving. Can you please provide your policy number, so we can review this for you. ... Read more
Kind Regards CMPolicy Number: 720100217015 please process the refund asap
Claims T.Cover-More Travel Insurance
Hi Chai. T
Thank you for your response, speak soon ... Read more
Kind Regards CMSimilar opinion? Write a review on ieatwords.com.au!
TrevorWide Bay-Burnett, QLD
- 2 reviews
Appalling service
We have used Cover-More several times and held them in high regard. The problem this time is the appalling management of the 'contact' system. Sent email... no replies. Decided to ring... waited 100-min and gave up. Tried leaving a message for a call back by phone twice. Both times they did ring back after an hour or two but when I could not answer they leave a message to ask me to call again. So the process started all over again. Tried chat and eventually got a helpful person. But had to sit at my computer of hours to get that answer. Started...Read more
off I was 80th in line. And the 'expected time' indicator on the chat fluctuates wildly. Of course, the chat means you are sharing the one person with several other customers and you are lucky if you get half a dozen exchanges in every 15-min! Does this company realise how much time they are costing their customers in time? It might be ok if you are retired but this is sheer arrogance to expect working people to make the time to simply contact their insurer. So, without commenting on the insurance side of their business, I say the management of communications is terrible. They need a system whereby you can 'book a call at a certain time'. A little bit of thought and the company would save a lot of frustrated customers. Yes, I am sorry for their predicament at this time, but there is no excuse for weeks and weeks of such terrible inefficiency.1 comment
Claims T.Cover-More Travel Insurance
Hi Trevor,
We're sorry to hear about this. Can you please provide your policy number so we can organise one of our team members to get in contact. ... Read more
Kind Regards Cover-more Travel InsuranceSimilar opinion? Write a review on ieatwords.com.au!
Cannot travel internationally but can't cancel the policy.
I took out a 12 month international business policy in November 2022. After traveling to a few places the pandemic has hit and of course Covermore doesn't cover a pandemic. But as I can no longer travel internationally I want to cancel the remainder of my 12 month policy as it's worthless to me. Covermore claim that as it's been used there's no refund. But if I sell a vehicle my unused motor vehicle insurance is refunded. Covermore are not being fair to policy holders and don't deserve to exist post coronavirus.
3 comments
Claims T.Cover-More Travel Insurance
Hi Dave,
We're sorry to hear about this. Can you please provide your policy number, so we can review this for you. ... Read more
Kind Regards CMSure. Try 7190 0083 4901. Business Annual Multi Trip. Exp 7/11/20. Brandon Park flight centre sold me the policy and also advised that there was no pro rata refund.
Claims T.Cover-More Travel Insurance
Hi Dave
Thank you for your response,... Read more
Please expect a phone call or correspondence from one of our team members within 1-2 business days Kind Regards CMSimilar opinion? Write a review on ieatwords.com.au!
SamSydney, NSW
- Single Trip
- Verified customer
Extremely Poor Customer Service
Had to return half way through my trip due to unforeseen circumstances and called to see if it was possible to get a refund for the other half of the trip I'm no longer using the insurance for (it was 4 months, so I paid quite a bit). Would have understood if I called and they quoted the policy, however the customer service from multiple staff completely lead me to believe that a refund was possible. Over a month of me trying to chase up the status of the return 3-4 times (they even asked me to send my flight return details) and I finally get a...Read more
n email today saying that a refund is not possible because of the policy. Complete waste of time. Cover seems fair for price, but customer service is absolutely poor and my experience has been infuriating. Wouldn't recommend or use again for those reasons.1 comment
Claims T.Cover-More Travel Insurance
Hi Sam
We're sorry to hear about this. Can you please provide your claim number, so we can review this for you. ... Read more
Kind Regards Cover-more Travel InsuranceSimilar opinion? Write a review on ieatwords.com.au!
Claire HallSydney
- 3 reviews
Frustrated.
Look, I understand everyone’s trying to do the best they can under the circumstances with Covid-19.....but just trying to get a response from Covermore is impossible! We booked our trip way back in October 2022. I’d like to think we’ll be getting some sort of refund on our flights, seeing as we can’t get to our destination....good luck if you’re trying to get through on the phone. I hung up after 1hr 43mins. Frustrated.
2 comments
Claims T.Cover-More Travel Insurance
Hi Claire,
Please submit a claim by completing the claim form on www.covermore.com.au/claims and uploading your supporting documents. Please note claims are reviewed within the guidelines of the Product Disclosure Statement.... Read more
Kind Regards CMVery convenient to try to offer me less than the money back that I paid for the policy (now that’s an easy way out of your legal obligations!), after I waited over an hour on the online ‘chat’ system.... Read more
You guys should be called ‘Cover-Less’ not ‘More’.Similar opinion? Write a review on ieatwords.com.au!
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Tanya BMetropolitan Adelaide, SA
Poor Form Cover-More
Travel insurance policy purchased for a Turkey trip before pandemic threat came about. Absolute waste of money - we finally learn today our travel agent will only issue partial credit note for cancelled travel to be taken by July 2021/no refunds. We need to cancel this trip completely and expected some assistance from Cover-More as policy purchased in good faith - that it was of reasonable quality as per the price. I contacted Cover-More today, waited an hour for call to be answered by a very sweet girl who told me that it was unfortunate that ...Read more
my "travel plans had been messed up by this pandemic but even airlines were going broke" and pandemic is an exclusion to my cancellation policy. I could lodge a claim but she agreed that it would be rejected. Well then, Cover-More you should refund the policy premium in full as the policy is worthless. I have used Cover-More extensively for multiple international holidays and have never claimed for anything. I will never use this company again and will warn others not to use them either.3 comments
Claims T.Cover-More Travel Insurance
Hi Tanya,
We're sorry to hear about this. Can you please provide your claim number, so we can review this for you. ... Read more
Kind Regards CMI have already submitted an email to get a refund on this policy as per the advice given by CM customer service officer yesterday. Not expecting much though as the 14 day cooling off period expired a ... Read more
long time ago - negating the chance of getting a full refund. This has opened a lot of peoples eyes to the less than honourable actions of big companies. When the chips are down and people could really use some compassion and assistance it will not be forthcoming. Big companies like CM only too happy to take your hard earned money and provide nothing in return. Wiser next time that's for sure.Claims T.Cover-More Travel Insurance
Hi Tanya
Once again we apologies for any inconvenience, If you would like your inquiry review please provide you policy number. ... Read more
Many Thanks CMSimilar opinion? Write a review on ieatwords.com.au!
WnCMid North Coast, NSW
And for a Change....
Lodged a substantial claim during this difficult time (Feb 20). All correspondence and submissions by email, we were kept informed of progress of claim and it was paid in full in April. Thank you CoverMore.
1 comment
Claims T.Cover-More Travel Insurance
Thank you for your wonderful feedback. :-)
Kind Regards
CM
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Karen PizziPerth, WA
- 2 reviews
Customer service is so utterly disappointing!!
Due to Covid-19, I no longer needed my insurance policy. After emailing CM on April 1st and an email reply promising a response in 2 day which never came, I emailed them again today, April 21. I also sat in a 'Chat Queue' for over 3 hours, only to be told the 15 day cooling off period had passed which is correct. Surely the cooling off period should no longer apply and a full refund or credit to the same value should apply? They offered a refund but withheld $65? The time taken for CM to respond is what I am most disappointed in. I have always used CM for travel insurance. Doubtful I will again.
5 comments
Claims T.Cover-More Travel Insurance
Hi Karen,
We're sorry to hear about this. Can you please provide your policy number, so we can review this for you. ... Read more
Kind Regards CMHi. Absolutely. I have already sent an email to enquiries@covermore as the issue has now taken an even more concerning turn. Tess, the ‘chat’ agent, told me that the refund would be $192.75 but to my ... Read more
utter amazement it was only $65?? It appears she got the cancellation fee and refund around the wrong way? I hope you can view the chat conversation from yesterday to confirm this? Thank you for following this up for me Policy number is 720100178114Claims T.Cover-More Travel Insurance
Hi Karen
Thank you for your response,... Read more
Please expect a phone call or correspondence from one of our team members within 1-2 business days Kind Regards Cover-more Travel InsuranceSimilar opinion? Write a review on ieatwords.com.au!
LaurainPerth, WA
- 2 reviews
Missing in action
I took out a 10 week policy in Oct 19 with $25,000 cancellation cover. My trip was cancelled by my tour operator before any travel bans in place. I have tried to do an online claim and it says my details are not correct (which they are not), I have tried to call and never get through and have emailed twice with no response. I have always used covermore but have not previously had to claim, extremely disappointing service.
5 comments
Claims T.Cover-More Travel Insurance
Hi Laurain,
We're sorry to hear about this. Can you please provide your policy number, so we can review this for you.... Read more
Kind Regards Chintana T7190 00889375 it is in the two emails I have sent you
Claims T.Cover-More Travel Insurance
Hi Laurain,
Thank you for your response... Read more
Please expect a phone call or correspondence from one of our team members within 1-2 business days Kind Regards Cover-more Travel InsuranceSimilar opinion? Write a review on ieatwords.com.au!
Avoid at all costs!
Spent almost a thousand dollars on a 6-month travel insurance policy with CoverMore. Had to return to Australia after just three weeks due to Coronavirus. E-mailed CoverMore from Colombia four weeks ago to ask what my options might be with regard to returning to Australia (ie whether or not this would be covered by my insurance policy - apparently not) but got no response. E-mailed them again two weeks ago after returning to Australia to cancel the remaining five months of my policy. Still no response.
2 comments
Claims T.Cover-More Travel Insurance
Hi Matt,
We're sorry to hear about this. Can you please provide your policy number, so we can review this for you. ... Read more
Kind Regards CMI have already provided my policy number in each email I have sent to your useless company. Try checking your emails.
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Leisa CCentral Queensland, QLD
Have Cover-more disappeared
Purchased Policy 720100213823 on 06/03/20. Emailed to cancel policy on 21/03/20 just within the cooling off period and got an automated message. I have since emailed three more times and have not received anything other than the automated email from them. I have used this company for prior travel insurance and not made any claims. Why are they ignoring me as they’ve had nearly four weeks to reply or contact me and are they doing the same to everyone and profiting from our cancelled plans...??
1 comment
Claims T.Cover-More Travel Insurance
Hi Leisa
To request for a refund please email [email protected]. ... Read more
Kind RegardsSimilar opinion? Write a review on ieatwords.com.au!
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DJT
- 2 reviews
Always the Easiest & The Best
Always use Covermore, never anyone else. So easy, fast and reliable. They are sponsor partner of my AFL team as well so a win win situation for us. Never had to lodge a claim as yet but this will be our fifth time using Covermore.
1 comment
Claims T.Cover-More Travel Insurance
Thank you for your wonderful feedback.
Kind Regards
CM
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M. Wilson
- 2 reviews
Do not purchase!
Travel cancelled because of covid-19. Travel insurance apparently doesn't cover pandemics. Now we are offered a partial refund for our travel insurance even though we didn't travel anywhere and we weren't able to lodge a claim for the disgraceful Flight Centre charges for cancellation. Oh that's right, we didn't cancel... Called covermore to discuss and asked for a call back. Haven't received one. Thanks for not covering anything and charging me for a useless policy. Do not use.
11 comments
Claims T.Cover-More Travel Insurance
Hi M. Wilson,
We're sorry to hear about this. Can you please provide your policy number, so we can review this for you. ... Read more
Kind Regards Cover-More Travel Insurance719000901927
Please note, Hawaiian airlines ceased flights to and from Australia BEFORE travel bans were put in place by the government. 16 March is when they announced they would be cancelling flight... Read more
So, I note that you have not responded after sending me a message. This demonstrates to all people using this website why they shouldn’t spend their hard earned cash with you.
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G. PritchardPerth, WA
- Single Trip
- Verified customer
Peace of mind
Used Cover-More for many years,(2-3 trips a year). In the last 2 yrs had to make 2 claims. Both were completed with in 10- 14 days to my full satisfaction.
2 comments
Travel Insurance will not stop mishaps but will help your recovery, A small cost for peace of mind.
Claims T.Cover-More Travel Insurance
Thank you for your wonderful feedback :-)
Kind regards
CM
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Rob C.Greater Melbourne (Inner), VIC
No response!!!
Took out Covermore Insurance for travel to Singapore departing 14th March. On the 13th March the Federal government directed people to not travel out of the country unless essential. Cancelled trip and sent Covermore an e-mail requesting a refund if possible.
Zero response.
3 comments
Claims T.Cover-More Travel Insurance
Hi Rob,
Please note that we can only offer a full refund if your policy is within its cooling off period. Please refer to the Product Disclosure Statement under "Cancelling your Policy." To proceed ... Read more
with this option please email [email protected] and confirm if you have an intention to submit a claim against your policy.Could you explain why I should send another e-mail?
Policy taken out on the 12/3/2020 E-mailed Covermore on the 16/3/2020 to cancel and received standard e-mail, stating I would be contacted within ... Read more
Claims T.Cover-More Travel Insurance
Hi Rob,
We're sorry to hear about this. Can you please provide your policy number, so we can review this for you. ... Read more
Kind Regards CMSimilar opinion? Write a review on ieatwords.com.au!
Khalid N.New South Wales
Worst experience ever
Purchased a policy for my trip thinking I'll be covered to get a service for the money that I paid, The trip has been cancelled by the airline and they didn't give us an option for a full refund, thought thats fine as I have a travel insurance but it turns out Covermore does not cover anything.
After many emails and a long waiting on the phone and chat, they said you are not covered if the airline cancelled the trip, and not covered if I cancel it as well, but the policy clearly saying that I'm covered for the cancellation.
Just one of the worst experiences that I can tell if someone asks me
For the people who care about reading the reviews, I'm telling you that they should change the name from Covermore to Coverless, end of story.
3 comments
Claims T.Cover-More Travel Insurance
Hi,
We're sorry to hear about this. Can you please provide your claim number, so we can review this for you. ... Read more
Kind Regards Cover-more Travel Insurance1354524
Claims T.Cover-More Travel Insurance
Thank you for your response,
Please expect a phone call or correspondence from your claims officers within 1 2 business days... Read more
Kind Regards Cover-more Travel InsuranceSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Valerieasked
We are only travelling to Italy in mid August. I can’t imagine there will be any overseas travel this year. Purchased insurance For 28 days on 10 Feb for $795. How much refund am I entitled to if I cancel my policy now. Thanks
1 answer
Claims T.Cover-More Travel Insurance
Hi Valerie
Please submit a claim by completing the claim form on www.covermore.com.au/claims and uploading your supporting documents. Please note claims are reviewed within the guidelines of the Product Disclosure Statement.
Kind regards
CM
Wing Jung C.asked
We paid $420 for insurance to cruise to China and the cruise was cancelled by the cruisecafe company. It returned our money. We are still waiting for our money from Covermore. Do we have to go to our lawyer to get that money? Or the media?
2 answers
Media, I'm sure they have it all tied up in their clauses
Customer Service TeamCover-More Travel Insurance
Hi Wing Jung,
So we can follow it up for you, can you please provide your email address and policy number?
Deakinasked
Have a trip booked to Japan in May 2020 but the trip not going ahead am I able to make a claim to get a refund on the amount of insurance I paid?
2 answers
My trip was cancelled and cover-more said they would refund the entire amount of the policy.
Customer Service TeamCover-More Travel Insurance
Hi Deakin,
You may request to cancel your travel insurance policy either by calling us on 1300 72 88 22 or email [email protected] When requesting to cancel your policy please include a confirmation whether you are submitting a claim or not.
Also, please ntoe that we're currentlye xperiencing unprecedented number of enquiries and there may be delays processing your request. We wil honour the date we receive your email.
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Claims T.Cover-More Travel Insurance
Hi Christina25rees,
We're sorry to hear about this. Can you please provide your claim number, so we can review this for you. ... Read more
Kind Regards Cover-more Travel Insurance