Cover-More International Travel Insurance (page 4 of 10)

I unfortunately took out an annual multi-trip policy for travel to the U.S. only days prior to the government advising that international travel for Australians was banned due to Covid-19. I have since tried contacting Cover-More on multiple occasions by phoning, emailing various customer service contacts and via their Live-Chat, to see if I can adjust my policy to delay the start date or get a refund as I'm quite clearly unable to use it in any way currently. I've endured ridiculous wait times on the phone and live-chat,only to be cut-off wi...

Called customer service in March 2020 to cancel my unused, no claim policy due to COVID and requested a refund. After waiting 3 weeks I contacted again with no response. Then received a generic email promising a full refund but with no time frames given. I followed up with 3 emails over the last few weeks without any reply or acknowledgement. I am very fed up with CoverMore and I will be contacting AFCA about this terrible service.

I paid extra for cancellation cover. After calling for help and discussing our need to cancel my claim was rejected. Covermore denying giving any advice as THEY had no recording. Lost over $12k and our family holiday was destroyed. Dont use them, disgraceful service.

PN 719001108232 Took out insurance in Jan for travel in June and then COVID19 hit Was unable to travel due to government cancelling all flights and now cover more charging me a cancellation fee of 25 % for each member of my family for insurance I never used, how do you justify a fee for a service you did not provide it was not my choice to cancel, if it’s not illegal it should be, please refund my money, and to top it off I just on hold for 32 mins and then cut off

International flights have been cancelled and All Nippon Airways have offered a full refund. However, Cover-More are only offering credit or 75% refund for the unused policy. Why 75%? It makes no sense.

Purchased this travel insurance before the pandemic was declared and purchased cancel any reason cover as detailed when I purchased the insurance. Come to find out the cancel any reason cover was just plain cancellation cover and the exclusions don't allow you to cancel at all.

The only reason i purchased insurance through Cover-More rather than RACV was because of the cancel any reason cover detailed on their website (which has now been removed). Now I've been told the only way to get this is through a travel agent.

Their advertising is fraudulent and misleading. Their customer service is atrocious and blamed me for not realising it wasn't cancel any reason like it stated.

There is no point to paying for this insurance as it is basically worthless. You are not covered in times of pandemic, nor if travel agents and the companies insolvent.

Due to Corona virus I can't go overseas in June. My tdavel agent is organising full refund from an airline, but I am to get partial refund from Covermore as my policy was from end of last year. This is the first time I got my travel insurance and got ripped off without even leaving the country. They keep referring to the policy, but I can't justify them stealing 25% of my money for nothing.

Policy No 720100143269 - Still waiting on a response to my last email which contains full details of my issue with your company. Please attend to this matter urgently otherwise my next product review on this site will expose your company for its complete disregard of your own published PDS when dealing with cancellation of a policy.

Very disappointed - after nine months from lodging claim, we just received a refusal to pay claim because my daughter had a pre existing condition of heavy periods of which she did not state when buying the policy!!! I am absolutely disgusted with their response and will be taking it further. But for all you girls make sure you remind them when buying your policy that you are indeed a woman so therefore do get periods and for some of us they are very heavy and we have to live with it - I would like to know if this condition was noted on purchase if they would have rejected her???

I paid $1200 for Cover More insurance for a trip due on 5 June 2020.
Obviously this is not going to happen.
Cover More now advises me that I either get credits for future travel, which we are not sure of, or for a refund we lose about 75% of monies paid. Not fair as no risk for any claim. Policy number is 7190 0106 8616

I am in the habit of posting good and bad reviews as deserved.
On this occasion, I had a simple question for Covermore. To satisfy me, all that was required was a simple e-mail, with virtually a 'Yes' or 'No' answer. That was about 5 weeks ago. Since then, I've sent several messages with absolutely no reply from any of them.
I presume I would have got the same response from a phone call. However, I couldn't get anyone to answer the phone.
I do realize it's a busy time. However, I would have expected an acknowledgement, at least. In any case, 5 weeks should be more than enough.
Whatever the reason (excuse) from Covermore, it isn't acceptable.
Do yourself a favour, insure with anyone but Covermore.

This policy was a complete waste of money. I took out cover in Dec before Corona Virus and took out cancellation cover for further protection, I tried to make a claim for $500 cancellation free from my accommodation and its not covered for anything. The policy is totally worthless and a complete and utter waste of money. The person on the phone even had the gall to tell me the policy is excellent yet i cant claim one cent??? Should have booked with BUPA, they have been helping their customers and were cheaper too... never again Covermore!

Had to cancel overseas trip due to covid and GOVTS closed borders. Won't issue full refund only partial when it's out of my control to not travel.
They have finally advised me only a partial refund as its out of the 15 day cooling off period. If the covid situation hadn't happened, I would have travelled but the decision to not travel was made for me by the Govt. So why would a 15 day cooling off period exist for this?
Delayed responses, no loyalty to repeat customers, no morals.
Do not use this company they will take your money and use ever...

Booked a travel insurance policy last year for a carnival cruise which was meant to depart on the 3rd of April, 2020 but was cancelled due to covid 19. Rang up in early March querying possible cancellation- told about pandemic clause (never mentioned when booking). Cruise eventually cancelled a few weeks later by carnival, tried to contact covermore on several occassions and couldn't get through. Emailed them and received no response. Paid for insurance I couldn't use and didn't even get the chance to change the dates for future travel as no response from covermore. Will never use them again!!!

I purchased this policy mid last year for trip to Bali, my wife and I lodged a claim on the 3rd March to cancel the trip and have had nothing but problems or silence from covermore and flight centre.We have used covermore insurance many time before and I’m very disappointed with their customer service, sent a email to covermore on the 26/3/20 and still haven’t had the promised phone call that was meant to be 1-2 days .My claim is now been going for over 2 months and in these tough times the money from this claim is very needed .The company is impossible to contact through long wait times on the phone and I can’t understand why a any reason policy is not payed/ or payed quickly.

I took out a policy Cancel any Reason any Time in September 2022 (it is now May 6th 2020) and have been unable to get a refund since cancelling in early February. I was on the Chat line trying to get through for Four and a half hours yesterday before they closed it. There is an automated phone system that refers you to the web where you cant get a response. If you register for a return call they dont respond. The only email responses you get is to say they will contact you in 10 days which they dont do and today I have been in the phone Que n...

Terrible service by Covermore, submitted a claim over 3 weeks ago, no response or even confirmation of receipt of Claim! Emails and calls all go unanswered, you were very happy to take my money but now when it’s time to give something back all of a sudden you’ve gone missing!

As I’ve read previous reviews seems everyone who has a policy with this company is receiving the same treatment ... denial of us having valid policies with valid reasons for claiming, no empathy or respect. We along with others it seems cancelled our holiday due to medical reasons, my husband was diagnosed with bladder cancer well after us taking out the policy and planning our trip of a lifetime. So now along with others we are ignored with correspondence not being responded to and phone calls for hours on end where you eventually get cut off....

I had to cancel my overseas trip due to a medical condition and therefore was unable to travel. All medical certificates have been supplied as per Cover Mores requests. My claim has been in with Cover More for nearly 2 months and I am still none the wiser what exactly is happening with it. When I have chased them up previously I have been told they have contacted me via email only to find they have sent emails to the wrong email address. Each time I submit a follow up request I get an email advising they will contact me within 10 business d...

Absolutely no correspondence following a skiing accident in Canada this January. Upon returning home I was issued a bill from the hospital, and have had no responses to emails whatsoever, it has been over 10 days. I called over a week ago, waited on hold for 3.5 hours, only to be told I would be 'called back'.... yet to receive the call back. I was left on hold for 3 hours yesterday, only to realise at 7:30 pm the call centre had been closed, yet they left me (and I'm sure many many others) waiting on hold. Terrible service! Still waiting on hold right now, its been 5 hours!, please please please do not use cover-more!

My emails over the past 2 weeks have gone unanswered. Today I was determined to make contact. They have had me waiting for 5 hours and 40 mts on the phone. Still waiting. Live chat said it would be 57 minutes. It’s been over 3 hours and still waiting. Also a recording said they will call me back in 1 hour. That was 6 hours ago. Earlier this morning I was waiting almost 2 hours and then just cut off. I am a loyal customer having used Covermore every year since 2008. Never again! And I purchased cancel for any reason insurance last November. Everyone’s family is hurting financially. Covermore is just laughing at us!

Had to cancel our trip due to the COVID-19 as a result cover-more will not refund 100% of the funds even though there is an international travel ban on with the potential to last up to next year. Even though our trip is not until the end of the year they decided to withhold funds from the refund.

Policy purchased Nov 2022 for an upcoming trip to the USA in September! Policy type Premium! Air Canada cancelled flight effective April sighting potential travel restriction which couldn't be verified if they would still be enforced at the time of our planned departure! We have been forced to change/cancelled & alter travel plans losing our booking fees with the Criminal Syndication AirBnB who have upheld cancellation policy as it was deemed a change of mind cancellation! "Our Flight were Cancelled via no choice of our own" When accepted our p...

Policy purchased on the 8/3/20 and then cancelled via email on the 22/3/20 within 15 working day cooling off period, received an automated response only, follow up email received another automated response “reply in 2 working days” 3 weeks later and still no response, another follow up email, got another automated response message. Please refund my $228 asap, it has been too long already.