Absolutely no correspondence following a skiing accident in Canada this January. Upon returning home I was issued a bill from the hospital, and have had no responses to emails whatsoever, it has been over 10 days. I called over a week ago, waited on hold for 3.5 hours, only to be told I would be 'called back'.... yet to receive the call back. I was left on hold for 3 hours yesterday, only to realise at 7:30 pm the call centre had been closed, yet they left me (and I'm sure many many others) waiting on hold. Terrible service! Still waiting on hold right now, its been 5 hours!, please please please do not use cover-more!

Had to cancel our trip due to the COVID-19 as a result cover-more will not refund 100% of the funds even though there is an international travel ban on with the potential to last up to next year. Even though our trip is not until the end of the year they decided to withhold funds from the refund.

Policy purchased on the 8/3/20 and then cancelled via email on the 22/3/20 within 15 working day cooling off period, received an automated response only, follow up email received another automated response “reply in 2 working days” 3 weeks later and still no response, another follow up email, got another automated response message. Please refund my $228 asap, it has been too long already.

I took out a 10 week policy in Oct 19 with $25,000 cancellation cover. My trip was cancelled by my tour operator before any travel bans in place. I have tried to do an online claim and it says my details are not correct (which they are not), I have tried to call and never get through and have emailed twice with no response. I have always used covermore but have not previously had to claim, extremely disappointing service.

Spent almost a thousand dollars on a 6-month travel insurance policy with CoverMore. Had to return to Australia after just three weeks due to Coronavirus. E-mailed CoverMore from Colombia four weeks ago to ask what my options might be with regard to returning to Australia (ie whether or not this would be covered by my insurance policy - apparently not) but got no response. E-mailed them again two weeks ago after returning to Australia to cancel the remaining five months of my policy. Still no response.

Purchased Policy 720100213823 on 06/03/20. Emailed to cancel policy on 21/03/20 just within the cooling off period and got an automated message. I have since emailed three more times and have not received anything other than the automated email from them. I have used this company for prior travel insurance and not made any claims. Why are they ignoring me as they’ve had nearly four weeks to reply or contact me and are they doing the same to everyone and profiting from our cancelled plans...??

Always use Covermore, never anyone else. So easy, fast and reliable. They are sponsor partner of my AFL team as well so a win win situation for us. Never had to lodge a claim as yet but this will be our fifth time using Covermore.

Used Cover-More for many years,(2-3 trips a year). In the last 2 yrs had to make 2 claims. Both were completed with in 10- 14 days to my full satisfaction.

Took out Covermore Insurance for travel to Singapore departing 14th March. On the 13th March the Federal government directed people to not travel out of the country unless essential. Cancelled trip and sent Covermore an e-mail requesting a refund if possible.
Zero response.

I purchased additional cancellation cover in a Premium package at the start of Feb 2020. 10 days after submitting the claim it was declined. Apparently the whole world shutting down at no notice is not valid grounds for a cancellation claim. Disappointed.

Bought travel insurance at the start of February with cancel for any reason cover. Apparently no flights leaving Australia is any reason. Then to add insult they will generously give me a partial refund for a trip that hasn't started and they won't cover anyway.

I am overseas and trying to contact CoverMore. They are not answering emails, LiveChat - huge wait to "speak" and then useless information. Really disappointed. I won't even mention the fact they wouldn't refund / cancel my insurance which cost almost $1K for a trip that was scheduled for April - requested cancellation in February - basically told to forget about it Shocking service. Is this the definition of profiteering? Shame on you CoverMore. I have used you over 20 times in the past - no longer will be the case.

Submitted my claim in February, cruise on QE2 cancelled due to accident before travel. Still no word or explanation. How long does it take to process a claim? Notice other claims paid immediately, please explain.

I thought this would give me some basic cover should a situation arise. Sure enough we had a terrible flight back to Australia. Wont go into detail but the result was I got a migraine and forgot to collect my jacket between the flight changes in Singapore. Well it seems there is 'fine' print leading to exclusions under either buyer purchase protection or travel insurance cover. Both forms have been declined. For such a small claim at about $100 after excess, I am bitterly disappointed. I sincerely think the time and resource effort put in to reject my claim would have cost more than processing it. Shame on you Cover-More.