I did not encounter any fees out of the ordinary, I made a few changes after booking and was happy with the outcome. This is my second cruise with Cruiseaway, the first experience was fantastic, very well organised, easy to talk to with great customer service. Very much looking forward to my cruise in the Baltic in May 2022.

Brooke arranges the details of my cruise and answered patiently my many follow up questions.
I would recommend Cruise Away to anyone wanting a friendly helping hand in arranging a holiday.

We chose Cruiseaway as they were advertising cabins on a cruise that the cruise line showed as sold out. There are 2 couples making bookings.

The initial approaches and explanations were all good, and a deposit paid on the understanding that a week later a 2nd payment be made.

The 2nd payment was made, and receipted. The only issue so far is that we were then told that there was an error in the value of the 2nd payment and further payment was required. We are now wondering if there will be any further unexpecteds.

As final payments are not due for another 2 months my experience is incomplete. On the initial dealings, and save the payment issue, they have been good so far.

I had a stumble as I failed to supply copies of my passports hence the flights were not confirmed however this was easily fixed by CruiseAway. The consultant offered a host of alternatives for my booking including flights available and hotel accommodation available to give me the best price without compromise. My consultant fixed my booking with a minimum of fuss.

I would recommend Cassie @CruiseAway to book your next cruise holiday. She is really knowledgeable and helpful when we booked our cruise through her. She explained all the differences between the different cruise lines and managed to find us the perfect cruise and made the booking easy. She was also really responsive for my emails when I bombarded her with questions about the cruise and the travel insurance.

We had to cancel our trip thru illness and Tienelle went out of her way to assist us far beyond what would normally be required. Thank you Cruiseaway fo having such caring and empathetic great travel consultants.

Prompt response to queries and changes. Value conscious. Forthcoming with useful suggestions. Seem to understand their client's needs Our cruise was very enjoyable Would be happy to use them again.

I have used Cruiseaway for many of our holidays and have always received a pleasant experience. No problems or issues have arisen and the service has been professional. I would not hesitate to recommend them to anybody and have referred many friends.

So far, everything to do with the booking is fine. I have no complaints about Cruiseaway and have found them very easy to deal with and to come up with a better deal than I would have obtained dealing directly with the cruise loine.

Tammy was amazing when booking our Mediterranean Cruise next year. She was very informative, easy to understand and very cooperative. What I was impressed with the most, was the competitive price and on board credits that she was able to organise for us this sealed the deal for us even when we approached another company they could not meet the deal. Well done Tammy and we definitely will be booking our next holiday with you.

We upgraded from original advertised listed holiday. It ended up a bit more expensive than we thought it would be but we were happy to book the cruise.
8 day cruise to Tassie from Sydney.
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Melissa really went the extra distance to help design our perfect cruise to suit our family. With great knowledge of the destinations, vessel and what can be achieved, Mellissa ensured we have the best experience, not only on our dream holiday, but the process of booking it. She is so pleasant and professional, but really cares. Such a pleasure and we are very greatful. This is our second cruise and the original experience has been repeated.

we booked an 8 day cruise and we had no unexpected fees. the staff were extremely helpful as we had lots of questions . they gave us a really great deal.

Availability was fantastic being open on a Saturday however getting some of our details wrong resulted in very minor issues and took a couple of calls to fix. Fantastic pricing and an overall very happy customer.

I love a deal - these guys seem to have them. Jos always looks after us.
We've been on a few cruises now and when we are looking for a cruise we use cruiseaway.

good service from Jocelyn but asked question recently and told would ring back but did not. Different person who took the call said would pass it on,this is a common problem
unfortunately

NZ cruise was booked via email and 3cruises were looked at and merits of each discussed with staff until final cruise was chosen. The staff were extremely helpful. It was very easy

From start to finish booking was made easy by my consultant Jodie, she even called me back. Nothing was a problem for her, she explained everything clearly, she found me the absolute best deal possible with a balcony upgrade, on board credits and some additional perks as well for our two cabins. The booking is with Carnival cruises for 5 people to the south pacific islands early 2020, and we could not be happier with our deal, it was a pure breeze, no complications whatsoever. I would recommend Cruise away to friends and family because of the ease and professional manner of our consultant, not to mention great prices in the first place. I am sure it will be a Pacific Breeze when we sail into the sunset.

We had booked 4 back to back Sydney to Southampton cruises but then wanted to drop of the last leg Barcelona to Southampton and stay 5 nights in Barcelona and pick up another ship for a week around the med, this was changed with out any hassles or costs to me.

I booked a cruise and accommodation at our final destination (Hawaii) through the Gold Coast Cruisaway office. Very prompt and efficient service provided by Brooke who secured both the cruise and accommodation at significant discounts to what I could find on other travel sites such as Expedia. Brooke also had some good recommendations regarding flights home which was very helpful.