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Reviews

3.1

42 reviews
5
(18)
4
(2)
3
(3)
2
(4)
1
(15)
  • Product Quality
    3.5 (6)
  • Return Claim MadeYes (0) · No (7)
  • Customer Service
    2.7 (6)
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Terrible service

published

I contacted the dealership and after confirming the vehicle was there I traveled over 45mins only to be told the mechanic has the car for the roadworthy I asked if I could put a deposit down to hold the car until I could look over it properly, I was told no and to contact them in a few days when the car is returned only to find out they have sold it to the mechanic. no courtesy call or nothing. Why have vehicles up for sale and listed as comes with roadworthy if you’re going to sell them to the mechanic performing the roadworthy certificate. Not to mention they have a extremely rude attitude when it comes to discussing pricing.



1 comment
Dealership Direct
leesa b.Dealership Direct
Lawrie

LawrieGreater Melbourne (Outer), VIC

  • 7 reviews

AVOID AT ALL COSTS - Aggressive and untrustworthy

published
Brad

BradGreater Melbourne (Outer), VIC

  • 3 reviews

Great service. Great car.

published

The whole process wa s quick and seamless. Jaide was very professional and knowledgeable, and a refreshing change from some of the car dealers ive dealt with. The car I bought was very well presented, in excellent condition with full service history. Having quickly looked over their stock, this seemed to be symptomatic of all cars on the premises. As someone who works in the automotive industry I would certainly recommend dealership direct to anyone looking to buy a late model car.

1 comment
Dealership Direct
leesa b.Dealership Direct
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Cinluke

CinlukeMelbourne

Friendly attentive staff and great deals

published

Just bought a new car, they arranged finance in a quick and effortless way getting us a better deal. Super friendly and attentive and went above and beyond with their service. Couldn't be happier and I couldn't recommend any more highly.

Robert B

Robert BMentone

Perfect Service

published

The professionalism of the staff enabled best decision to be made in choosing right car for our family. The car we got was perfect and we are very happy for the help and excellent customer service provided by the manager and staff.

Warranty Claim

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1 comment
Dealership Direct
leesa b.Dealership Direct

Customer service the best ever

published

Signed the contract, paid the deposit but then had a medical episode requiring me to withdraw from the contract. Dealing with the family staff (Andrew, Jemmah, and Michael) regarding return of deposit was stress free with their concern and understanding a refreshing experience considering what I was expecting to happen!
Excellent vehicles, excellent prices and excellent staff Dealershipdirect is highly recommended.
David

Lisa H

Lisa HFrankston, Victoria

  • 3 reviews

Don't trust this car yard

published

If you sign a contract with Mil-Lee car sales, dont expect them to honour it if they get a better deal.

1 comment
Dealership Direct
leesa b.Dealership Direct

Hi Lisa I am sorry that had a bad experience with MIL-LEE CAR SALES. But I am unsure why you have left a review on our dealership as we are in no way affiliated with them. could you please remove this. thank you

Very misleading.

published

Enquired about a car, got sent a video of car and car was advertised as no scratches, scuffs or marks and full service history! Arrived to look at car, 2 hour drive and absolutely disgusted in the state of the car!! Over 10 marks on the outside and damage to the inside and no service information in the service books at all.
When concerns of misleading information was brought up owner straight away jumped down our throat by saying there was nothing wrong with the car and saying sorry it didn't work out and shoved us out pretty much.
Liars!

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subaru forester luxury Best car ever

published

The best transaction ever bought the vehicle unseen as we live in Adelaide and Jaide sent us a video panel by panel inside and out the vehicle was presented to us as described and viewed via video Jaide organised everything emails and txt messages to and fro made the purchase easy I have no hesitation at all recommending this dealership THANKS JAIDE

Fast and Easy!

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I just bought a 2013 Ford Focus off dealership direct and found them very helpful. The car was the cheapest online and came with RWC and transfer. I had my finance all sorted and drove off in the car within 2 hours! If you want to find an easy way to buy your new car this is the way to go!

Good support from Leesa - Admonistration

published

Administration staff is cooperative.

Had issue to start with but Leesa helped in fixing all the issues in timely manner.

Annoyed

AnnoyedGeelong

Annoyed part 2

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Car leaking and dealer not answering calls at all

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no problems here

published

Recently purchased a Volkswagen Tiguan at this dealer; the car was beautifully prepared on pickup and the staff extremely accommodating. Just before the warranty was due to expire the vehicle developed an oil leak, the staff organised this problem to be sorted and because I live in country Victoria they had organised a loan vehicle for the duration. Regular updates concerning the repairs were given and everything went as smoothly as could be expected. Good experience no problems.

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Unpleasant customers

published

I have bought 2 vehicles off this dealer and find these reviews could not be further from the truth. I usually don't bother to read this rubbish but felt i needed to comment on these, as i have known Andrew for many years and have had nothing but great experiences both times with Andrew and his team. They are professional, polite and go over and above with customer service. Obviously you negative people have nothing better to do with your time. TROLLS....

Knight

Knight

  • 3 reviews
  • 3 likes

Nightmare.

published
tarns

tarnsESSENDON

worst mistake ever!!!

published

We have had nothing but problems buying from this place. Nobody seems to know anything, nobody returns your phone calls, they don't do anything that they promise. They constantly say leave it to me I'll sort it but you never hear back from them. We will be ringing them ever day till things get done.
We have learnt from our mistake and will never EVER buy from these useless muppets again.

Worst Nightmare For Buying A Car

published
1 comment
Trace
Trace

Can't be the same dealer.

published
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