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Reviews

4.9

421 reviews
5
(396)
4
(13)
3
(3)
2
(4)
1
(5)
  • Sender or ReceiverSender (44%) · Receiver (56%)
  • Delivery Time
    • On Time (146)
    • Early (8)
    • Late (2)
    • Unacceptably Late (1)
  • Delivery Arrived in Good ConditionYes (99%) · No (1%)
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Reviewer Photos & Videos

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  • Verified customer

Outstanding service

published

From the start of organising the transport of my beautiful "Arty", Dogtainers were outstanding. Very prompt with response's and always one step ahead in the organisation of "Artys" travel. He was picked up promptly and delivered to their office for travel the next morning. He was very spoilt and loved by the office staff while he was in their care. Their pricing was very competitive also. Special mention to Callum Richardson who gave 110% to organise everything and get "Arty" home. Thankyou so very much

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Sarah. Thanks for your wonderful feedback - we were thrilled to help Arty and so glad you were happy with our service

Review collected in partnership with Dogtainers



Very good and caring service

published

Our dog was moved from Netherlands to Australia. He was picked up and dropped off on time. All tracking information was made promptly and I was kept up to date. The tracking information was accurate and very helpful. My adviser provided very good and worthwhile advice throughout the whole planning and travelling period

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks for your fantastic feedback - glad everything went well!

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  • Verified customer

Service par excellence

published

Our two cats Minky and Lillith were relocated from Auckland to Orlando Florida .The entire process was handled by super friendly staff from vet inspections through to Los Angeles to linking flight to Florida.Cannot say enough thank you words to show our appreciation.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Travis. Thanks for your great feedback and we are really happy to know all went smoothly for Minky and Lillith

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  • Verified customer

Moving from Australia to the USA

published

We arranged for Pepper to travel from Brisbane to Los Angeles with Dogtainers. From the first contact, we felt sure that Bibi and the team at Dogtainers we the right choice for us. Our dog has a few health issues that we needed to take into account for the trip and Bibi was so patient, caring and overall an absolute gem. We felt cared for and received accurate information. Nothing was too much trouble and always super knowledgeable. I would absolutely recommend Dogtainers because in a very stressful and important event, they know their stuff and you feel at ease. Again, thank you to the whole team and specifically to Bibi. Pepper is loving Portland and we couldn't have made this crazy trip without you.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Barbara. Pepper was a delight and we are so glad that everything went well with such a long, crazy trip!

Dianne

Dianne

  • 2 reviews
  • Verified customer

Great care

published

Our dog was picked up as arranged. She was delivered to Auckland and did not seam unhappy about her trip. It was lively to see photos of Her being cuddled and walked. Thank you!

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Dianne. We do like spoiling pets while they are in our care...

Review collected in partnership with Dogtainers

  • Verified customer

Great service throughout

published

I'm really happy with the service dogtainers provides; they handle pretty much every aspect of transporting animals and are very clear about what you need to do yourself. The staff clearly love animals and take excellent care of them. They provided updates during travel and it was very reassuring knowing my animals were in the hands of people who cared for their well-being.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Mel - we do pride ourselves on our service and care factor so it is great to be recognised for that.

Review collected in partnership with Dogtainers

nicola marshall

nicola marshallSouth West, WA

Moving dog from UK to Perth Australia

published

Our agent Sophie Powell was excellent. We had major stress with selling our UK house & shutting down our UK business, as well as trying to go through the stressful process of organizing our dog to be ready for export. Sophie was at all times calm, respectful, understanding & very helpful. We could not have asked for a steadier hand & competent agent, she really was fabulous. Our dog arrived on time, clean & healthy & very happy to be reunited. Dogtainers as a company, I can't recommend highly enough. They & Sophie were brilliant. Well done !!!!!

2 comments
Dogtainers
The Dogtainers TeamDogtainers

Thanks Nicola. You are right, things can add up and be stressful so we try hard to mitigate that as much as possible. We are thrilled you were so happy with our service.

nicola marshall
nicola marshall
Sharon T

Sharon T

  • 2 reviews

Moving cat from Brisbane to New Zealand

published

Dogtainers and our consultant Biljana were great - excellent at communicating all arrangements clearly, answered emails and questions really fast, priced well, treated our cat with care, efficient and kind process.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks for such great feedback Sharon, we really value it and its great to get recognised for our hard work

Dianne

DianneSouth East Queensland, QLD

  • Verified customer

Moving our cats from Brisbane to Malta

published

Dogtainers handled this move very well. Although not a common destination, they nonetheless did their best to provide top customer service. Dogtainers responded to emails very quickly. They kept us up-to-date through each step of the process, allowing as smooth a transition as possible. We were also provided updates as our cats had a break in the journey in Dubai. Thank you Dogtainers for all your effort.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Dianne. So glad your cats had a seamless transition for such a long flight!

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Excellent service e

published

I highly recommend Dogtainers. They were efficient and managed the South Africa link professionally, avoiding the drama and focusing on what needed to be done to get my animals here.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Verna. We really appreciate your lovely feedback

  • Verified customer

Responsible, Committed and Enthusiastic Team that delivers excellence for your pet transport

published
1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Gary. We appreciate the time you took to write such a wonderful review. We work hard and love when outcomes like this are achieved.

Review collected in partnership with Dogtainers

kim38

kim38Sydney, NSW

  • 2 reviews

best animal transporters!

published

3 small dogs were picked up on time, and arrived at destination clean and in good spirits. We were aware of all pickup and drop off procedures and flight information prior to them departing. Great communication with dogtainer staff resulted in no stress for us or the dogs. We would use this company again and highly recommend them when transporting your animals! Thankyou dogtainers 10/10.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Kim, Thanks for your wonderful feedback!!! We LOVE 10/10 and 5 stars!!

Maree

MareeWestern Australia

Great!!

published

I’ve now had two puppies flown to me with dogtainers. Fantastic both times and I’d recommend them to others. Puppies arrived safely and clean. Thankyou for the care that you take

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Maree - we really appreciate your wonderful feedback - we do pride ourselves on caring for your beautiful pets so we are glad it is appreciated.

Zelma

ZelmaMetropolitan Adelaide, SA

I will always use this company

published

they did exactly what was needed, the crate was there on time at the airport and perfectly clean both ends of our holiday for my Border collie. Very easy over the phone transaction.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Zelma - great to get this wonderful feedback and we look forward to welcoming you back

michael and liz

michael and lizSouth East Queensland, QLD

  • 2 reviews

If you're moving your pets, DOGTAINERS are who you need.

published

We used Dogtainers 10 years ago and they were excellent and our 2 pups arrived in great conditionand the service was extremely good.
We have just sent our same 2 of course through Dogtainers to UK and the whole process has been even better than the first time. Bibi, our consultant, has been absolutely fantastic, so helpful, great communication and caring for our 2 little ones. Any concerns (as you do have with such a big move) were always allayed by Bibi and with good reason - the whole process was seamless. All of the staff we met during preparation were also extremely nice, caring and helpful.
We are just so appreciative and happy we used Dogtainers..again.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Michael and Liz. Thank you SO much for taking the time to leave such lovely feedback. It is always great to have customers come back, so thank you. Bibi always strives to make travel seamless so we are really glad you enjoyed that experience.

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  • Verified customer

Perfect transport of my kitten

published

Big thanks to Dogtainers, especially Bibi who organized the transport of my kitten from Australia to Croatia. I had a lot of questions, she was always there to help and answer. Kitten arrived in perfect condition after a very long journey. Cheerful and healthy. Thanks for the perfect travel documentation that made it very easy to hand over kitten at customs. I will surely use Dogtainers again. Warm recommendations for collaboration!

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Sanja. Such a long way for a kitten to travel and I know Bibi works hard to make sure the best outcome is achieved every time. Documentation/customs etc are very important and she always works hard to ensure a smooth transition.

Stuart

StuartSouth East Queensland, QLD

Very happy with the service provided

published

Dogs were picked up on time and we were kept informed of the progress of the dogs throughout their journey, would recommend Dogtainers to anyone. Our contact in the office was very helpful throughout the progress as was the person dropping off the transit cages

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Stuart - always great to get such wonderful feedback, thank you

Lynn

LynnSoutheast, SA

Wonderful service

published

The Adelaide team of Dogtainers could not have been more professional, and friendly at the same time, our girl, Bella the Westie, came from her home with one of your pick up drivers in Sydney to Mt. Gambier in Sa, having a change of planes in Melbourne, when she came out of the crate her tail was wagging, and she didn’t show any signs of distress, cannot recommend your firm highly enough, I was also very impressed with the cost, certainly not extortionate at all, and ended up being well worth the price . So Thankyou

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Lynn. Bella was absolutely beautiful and a delight to help travel such a long way. Love tails wagging and no distress so thanks for sharing that feedback with us.

Nicka85

Nicka85

  • 2 reviews
  • Verified customer

Fantastic service.

published

Doggo came out of customs wagging his tail. He is always worse for wear after a flight and takes a few days to readjust. Our Dogtainers contact even took photos with our little guy before his flight and kept us updated throughout.

Dogtainers were super helpful in preparing us for what to expect with customs and pick up and held our hand through the whole experience. Above and beyond best pet relocation service we've dealt with. Will definitely use their services for our next relocation.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hey Nicka. Thanks so much for your great feedback.... Always awesome when dogs come out happy and wagging their tail! We can't wait to help you again next travel....

Review collected in partnership with Dogtainers

Matt Grice

Matt GriceTasmania

Amazing Service.

published

Simply amazing service, very helpful and sympathetic in a stressful time for our first time using this service. We cannot fault. Very good! An exceeded our expectations! 10/10! Thank you once again for transporting our puppy safely.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Matt. WOW - it is always great to exceed expectations so thank you for the wonderful feedback and we are happy that your first time was memorable and your beautiful pup had a great time....

Page 5 of 22
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Questions & Answers

Liz J.

Liz J.asked

Do you do snakes ?

1 answer
Dogtainers
The Dogtainers TeamDogtainers

Hi Liz,
Yes we definately do move snakes. If you would like to know what options are available please submt an enquiry through our website at www.dogtainers.com.au and the team will get back to you directly.

Thanks, The Dogtainers Team

Natalie

Natalieasked

Being a public holiday and no one on phone to speak to, after the latest announcement of canceling flights,
Will u still be transporting cargo?

1 answer
Dogtainers
The Dogtainers TeamDogtainers

Hi Natalie, Apologies for the delay. Yes we continue to transport animals during the Covid-19 pandemic.

Dearmum

Dearmumasked

Hello how much would it cost to have a golden retriever pup 12 weeks old from NSW sent to Perth WA (Southern river)

2 answers
Irene
Irene

I don't know...you'd have to ask them for a quote...it depends on the weight of the pup and the flight etc etc. Our dog weighs near enough to 30kgs, then there's the cage and we always choose a direct flight so that the dog is on the plane for the shortest time possible. Good Luck.

Dogtainers
The Dogtainers TeamDogtainers

Hi There, please can you call us on 1300 13 52 52

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