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Dyson Pure Hot+Cool HP04
White/Silver, Black/NickelReviewer Photos & Videos
Jeffrey Tan
- 2 reviews
Grinding noise when changing airflow direction from back to front
I expect a smoother mechanical for a super expensive appliance.
This is the second unit i have exchanged. Disturbing noise got better but still persist.
It maybe a common issue with this model.
Not sure how it passed the test.
Purchased in April 2021 at Appliances Online for $899.00.
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Pratap I.Sydney, NSW
- 2 reviews
Perfect for Heating small rooms and purification
Really satisfied with the dyson, it looks and works real good. The heating of a small room is pretty quick and the fan speed is good too. The dyson link app is fantastic.
Purchased in December 2021 at Bing Lee Online store for $898.00.
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ArchiegirlSouth East Queensland, QLD
- 9 reviews
Waste of money, absolutely tragic purchase
Worked well for about a month, then just refused to work again. I know it’s under warranty but seriously why do we have to pay almost a thousand dollars to have to chase our tails to get satisfaction. I will never buy another Dyson product. This one will be in the appliance graveyard.
Purchased in November 2021 at The Good Guys.
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Find out how Dyson Pure Hot+Cool HP04 compares to other Fans
Know better, choose better.
AllenGreater Melbourne (Outer), VIC
Faulty on arrival. Very disappointed!!
Purchased the HP04 from Harvey Norman online. I received the product after 20 days and switched it on yesterday. The unit seems to have a problem with the fan. When in auto mode and the set temperature is above the room temperature the fan works fine. However, when it reaches the set temperature, the fan speed just drops completely that unless you put your hand in front of the vent you can't feel the breeze. Pushing the fan speed up using the remote control results in the fan speed number on the display panel going up (even up to 10) but there ...Read more
is no change in the fan speed. I got in touch with Dyson support and was told that they would open a service ticket. I have to now pack the unit back into the box, print and put the return label on it and drop it off at AusPost and then wait for them to fix the problem and send me the unit back (no ETA provided). Usually people spend the additional dollar for quality and piece of mind and this experience doesn't sound anywhere close to it for the premium price paid. 100% failure rate. In hindsight I would rather return this and get 5 units from Kogan that would all work well with 100% success rate.Purchased in April 2021 at Harvey Norman Online for $899.00.
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CKLGreater Melbourne (Metropolitan), VIC
- 7 reviews
- Black/Nickel
- Verified purchase
Good product but with a caution with reliability
We got these at the height of bushfire in Victoria, unfortunately there were major backlog, meaning we only got these in early February. We tested the product in the kitchen, yes it does purify the air quickly as advertised. We were able to control the product over the Internet which is a neat feature. The filter has a long life compared to others in the market. The product was good, so we recommend our family getting one. They waited as long getting one given the backlog, and when it arrived the product was a Dead on Arrival (DOA.) They went t...Read more
o Dyson and they were very helpful in exchanging for a new one, although they had to wait again. Once arrived the second one worked as advertised. The other complain is, as with most Dyson products, the price. But as I said, you are paying for their cutting edge engineering and design... there's a reason why their products are very sought after all over the world!Purchased in January 2021.
1 comment
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StephSydney, NSW
Terrible airflow for a hugely expensive item
I eventually plucked up the courage to spend a crazy amount on the Dyson Pure Hot+Cool fan after the recent Bushfires.
I must say that I am REALLY disappointed with the product. It performs its core function of blowing air very poorly. Even on the top speeds of 8-10, the airflow is much worse than the $15 Target fan we were using before and which we have started using again. It does little to cool us down even though the unit is sitting at the foot of our bed. It will be of little or no use in a large family room. At the moment, it is an extre...Read more
mely overpriced air purifier. It does have excellent functions such as an app, air purifier, timer etc and is simple to use but I think that Dyson have focused too heavily on all the gimmicks and have forgotten about its core function, blowing air. We will be returning it this week.Purchased in February 2021.
1 comment
Dyson Team ..Dyson
We are sorry to hear you are unhappy with your machine.
As your machine functions as a purifier as well, you may find the fan strength is different to other fans (without purification). While Dyson d... Read more
o offer fans with increased airflow, this machine does benefit from functioning as a personal fan, a room heater, and a purifier in one device.Similar opinion? Write a review on ieatwords.com.au!
DiLMoncrieff 2914, ACT
- 4 reviews
- Dyson Pure Hot+Cool HP04
- Verified purchase
LCD Screen Displays a Triangle with an Exclamation Mark After 1 Use
Received this air purifier 2 days ago and first time testing, it worked fine. The next day, turned the fan on, it oscilated but there was no air flow at any speed. After 5 seconds, the fan stopped all together and an exclamation mark appeared on the LCD screen. Contacted dyson customer service and she was very helpful, within minutes she sent me instructions and ‘paid returned parcel post’ to send to sydney for their technicians to have a look at. Very disappointed with Qantas store where i bought this product from, i was asked to wait for 3 to 5 business days just to receive the ‘paid returned parcel post’. Not to mention, a month long of waiting time for the product to be delivered at my place.
Purchased in January 2021 at Qantas Store .
1 comment
Dyson Team ..Dyson
We are sorry to hear you had difficulty with your Dyson Pure Hot+Cool machine, however glad to hear you have been in touch and we are getting this sorted.
If we can be of any assistance, please just ... Read more
forward your details and a copy of this review to [email protected] and we will be in touch to help.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Broken after one day
I’m really disappointed. Our machine is not working after being used for one day. When I turn the machine on after a few seconds it shows a triangle with exclamation mark. I have tried contacting Dyson to work out how to fix this and they have not yet responded.
Purchased in January 2021 at Harvey Norman for $899.00.
1 comment
Dyson Team ..Dyson
We are sorry to hear your machine isn't working. This certainly isn't the experience we wish for any Dyson Owner and want to rectify this for you.
We trust you have heard from us by now, however if n... Read more
ot, please forward your details to [email protected] and we will be in touch very shortly.Similar opinion? Write a review on ieatwords.com.au!
corinneliseQLD, 4122
- 14 reviews
A dust-free alternative to traditional fans
I'm the kind of person who, for many years, has found it impossible to sleep without the fan on at night time for two reasons: 1) I get excessively hot, and 2) I find the white noise of the fan very soothing. And so my metal floor fan is switched on pretty much 24-7, only getting switched off when I'm not home. This presents two issues: the fan generates A LOT of dust. All over the front and back of the fan; the blades; the motor; and then, all over my belongings. I find this extremely annoying as 1) it's messy and difficult to clean, and 2) I ...Read more
have suffered from allergies and hayfever all my life. The dust in the room doesn't help, clogs up my sinuses and often makes my eyes feel itchy, even when I've expended my best efforts to keep the fan less dusty; it's difficult because I use it so frequently. When the opportunity to review the Dyson Pure Hot+Cool arose, I was excited and intrigued. The design itself is appealing to me, different and interesting, and looks great in the setting of a modern home. I was particularly intrigued by the function of the fan itself (it is bladeless) and hopeful it would generate much less dust than my older fan. Unboxing and assembly was fairly simple, with clear instructions provided. Once set up, flipping between the modes was easy although I was only interested in one (cool, as I live in hot, sweaty, muggy Brisbane). I was pleasantly suprised by the strength of air generated by the unit. I use a high-velocity, metal-bladed floor fan and am used to having it on at full-force. The Dyson is just as satisfying and was able to cool my room down easily, and aid in getting me to sleep. It DOES generate noise, though no more than my other fan and I actually find the noise to be a plus, as I am comforted by the white noise while falling asleep. Since using the Dyson over the last few weeks, I have noticed far less dust in my room and on my belongings, particularly electronics in the bedroom. Certainly not the thick clumps of sticky dust that seem to attach themselves to my traditional fan. I find the device fairly easy to clean (I just run a slightly damp cloth over the exterior) and feel comforted by the knowledge that I'm no longer surrounded by, and inhaling, plumes of dust every night. I would reccomend this product if you need a fan but suffer from respiratory/health issues exacerbated by excess dust. There is absolutely far less dust in my room now which is wonderful not only for cleaning, but also because I know I'm no longer breathing it in or getting it in my eyes. Cons? The price. This is not an inexpensive item. It does the job for cooling (and I look forward to testing out the heating function more in the mild Brisbane winter) and absolutely does generate less dust than a traditional fan, so that makes it an appealing product for those in need of cleaner air during the night time.Similar opinion? Write a review on ieatwords.com.au!
Find out how Dyson Pure Hot+Cool HP04 compares to other Fans
Know better, choose better.
AnnaSydney, NSW
I wish I'd bought a cheaper air purifier and a fan
I bought the latest model (v4 I think) for $899 from Harvey Norman in December 2022 to deal with bushfire smoke in Sydney. Beware: there are many paid reviews online.
Pros: seems to clean the air well inside our bedroom.
Cons (much of this is shaped by the cost of the machine):
Fan issues
- Fan does not work as well, and is significantly noisier than our $10-$30 pedestal fans at any speed above 2.
- Even at 10, the fan is about as strong as our pedestal fans on low.
- Separately, the machine intermittently makes a high pitched grinding / whirring noise. Turning it off at the power point usually gets rid of it, but then it returns in a day or so.
...Read more
Purchased in December 2021 at Harvey Norman for $900.00.
1 comment
Dyson Team ..Dyson
Thank you for taking the time to share your experience with your Dyson Pure Hot+Cool purifier.
In regards to the air quality outside your home, we are aware that some readings aren't quite right and ... Read more
have worked with our third party supplier to rectify this. Inside your home, The Pure Hot+Cool machine won't be able to provide you an AQI, however will report on the amount of PM2.5 particles and PM10 particles in the air.Similar opinion? Write a review on ieatwords.com.au!
harmoACT, 2914
- 36 reviews
- 2 likes
- White/Silver
- Verified purchase
- Ambassador Review
An excellent air purifier & fan/heater that makes a difference. However high price, & questionable support are concerns.
DYSON "PURE HOT+COOL" (MODEL HP04) REVIEW:
Please note that this is a rather in-depth review, and as such, please make yourself comfortable, get yourself a beverage and a snack, and take the time to process this information. I’ve tried to give you as much information as possible, and even go into “Navigating and translating the Dyson Australia website” because a great deal of information about the Dyson Pure Hot+Cool isn’t always in logical locations, or clearly conveyed. This is all aimed at getting you as much verifiable information to you b...Read more
efore you make your purchasing decisions. THIS IS AN AMBASSADORIAL REVIEW: Note: I have been sent this Dyson Pure Hot+Cool as part of Product Review’s “Ambassador Program”. In short, as an ambassador, I get sent items for free, in exchange, I write a detailed review. While I do get to keep the items sent, I don’t get any other payment. I write this from a consumer’s perspective, the good, the bad, and the quirky. I will tell you what I do like, what I don’t, how things might be improved, and what other considerations I’ve found that might influence your purchasing decisions (one way or another). BEFORE DELIVERY:
Purchased in December 2021 at Dyson.
2 comments
Dyson Team ..Dyson
Thank you for taking the time to share your feedback and review on the Dyson Pure Hot+Cool.
To confirm, all Dyson machines in Australia come with a 2 year guarantee (regardless of the registration st... Read more
atus of the machine), and our Dyson Experts are always happy to assist.Hi there,
I'm happy to assist. The product is honestly, very good, and I hope I conveyed that clearly.... Read more
Frankly, emailing Dyson support is an option, and I will use it in the future. However, I chose to use your phone support team because I wanted an answer quickly since I was short on time. It also helped me to review your support team which was the main purpose of the exercise. It's just a shame that they couldn't answer my question. I have never questioned their willingness to help. (I mentioned they were friendly), it's just that the one time I had a question, they failed. I'm sure the majority of support calls are successfully resolved... but mine was not one of them, and I had to add that to my review. Customers need to know these things, and I've done my best to preemptively solve the problem for others with my review. Now regarding your registration-free 2 year warranty period. If that is indeed, the case, there are numerous locations on the Dyson Australia site that clearly contradict that statement. After just 30 seconds of searching, I found two glaring ones: 1. I'd like to direct you to the Dyson Australia product registration page. On it, it clearly states: "Why register your machine?" The very first point states: "Protect your investment with your free no hassle warranty." The wording suggests that the warranty protection IS conditional on the registration process. Logically, there's little incentive to register, if users already have the warranty as you claim. 2. Enter the downloadable manual... The following passage is from page 4 of the HP04's downloadable manual on the Dyson Australia Site: "After registering your 2 year guarantee, your Dyson appliance will be covered for parts and labour (excluding filters) for 2 years from the date of purchase." AGAIN, the phrase "After registering... your Dyson appliance will be covered..." This is as clear a contradiction as you can get. You see, this is the kind of contradiction, and unclear communication I was trying to raise your awareness of, and help customers overcome. I fully expect Dyson to change the site either by a desire to fix these problems specifically.. or a process of updates to address changes in general. I sincerely hope my review will become out of date quickly if it means these issues are addressed. Dyson makes amazing products, but your web site's communication and marketing is... inefficient and frustrating to say the least. As an I.T. professional & web administrator, with a communication background I know how larger scale organizations often make a change, and the web team is often the last to know. I don't want to ridicule anyone. However, your site is the FIRST place people look, and they're going to be confused, or worse, misled by these sorts of contradicting issues. Naturally all electronic products sold in Australia are required to be covered by a compulsory one year warranty. So from what your company stated, it was a fair interpretation to say that registration was a process to extend the default 12 months to two years. Ultimately, my review of Dyson's warranty stands, because it is based on the information your company is still presenting to the general public. 2 years for a $900 appliance disappoints me, registration required or not. Ultimately I want to encourage manufacturers like Dyson to design long-life fully-recyclable products, partly as a demonstration of commitment to quality and customers alike, and to significantly reduce waste. So I choose to have higher expectations and buy accordingly when I can. I hope this helps, HARMOSimilar opinion? Write a review on ieatwords.com.au!
LushlifeartsSydney
- 3 reviews
- Dyson Pure Hot+Cool HP04
- Verified purchase
A reassuring presence in smoke filled Sydney
Bought on way home from 2 days in hospital with smoke induced respiratory problems, Sydney Inner West. Despite still feeling fragile, i set it up and it was purifying within half an hour. Quiet, responsive, easy to run from the app on iPad,flexible, and love the auto and nite time options, and the fact that once it’s got the room purified, it quietly ticks over. It’s given me reassurance, and am hoping I won’t end up in hospital again, with these terrifying fires. I check against external AQI including live Purple Air and it’s always fairly accurate. Expensive but my health is worth it.
Purchased in January 2021 at The Good Guys for $898.00.
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The reviewer stated that an incentive was offered for this review
SueTasmania
- 28 reviews
- 1 like
Leaves old standard fans for dead in it's performance, features & also it's stylish look.
Dyson Pure Hot+Cool HP04
I was thrilled to be given the opportunity to test out the Dyson Pure Hot+Cool HP04 as part of the product review ambassador program.
The Dyson Pure Hot+Cool arrived well packed in a large box. The packaging ensured it arrived without damage but there was not excess packaging. A great start.
The box was covered in helpful information & pictures.
Inside was the product, remote, manual, mini manual + warranty papers for 2 years cover.
The filters were separate & needed to be installed into the unit. This was a simple ...Read more
process of removing them from their packaging & they simply clipped onto the base of the machine with the grills over the top. The unit even has a display to show when the filters need attention. The Dyson Pure Hot+Cool HP04 is a very sleek stylish product mine is white & silver (I did have a colour choice). It appears to be well built - no sharp edges or any manufacturing issues visible = a fabulous high quality product.Purchased in December 2021.
1 comment
I contacted Dyson Customer service with a question & was very impressed.
Quick to answer my question & the customer service representative was very nice to speak to, friendly & helpful. I'd rate this contact as 10/10
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SaltcastleSydney, NSW
- 13 reviews
- 1 like
Its a fancy fan
The good
- It has an unusual design. Most of my friends thought it looked good, some where neutral. I quite like it.
- The remote control attaches to the top of the fan magnetically. That is a nice touch and is very useful as the remote is (almost always) in a known spot.
- The amount of horizontal swing motion is adjustable and at its maximum can cover almost a full circle. There is also a limited vertical angle adjustment available.
- The filters are easy to install and hence also easy to change (see below for the costs)
...Read more
Purchased in December 2021.
1 comment
Dyson Team ..Dyson
Thank you for taking the time to share your feedback and taking the time to participate in the Ambassador program.
The Diffuse mode on your machine is designed for if you wish to run the machine as a... Read more
purifier, but not have air projected towards you. For example, this can come in handy in winter. That being said, we wouldn't expect any significant difference in the air quality difference when using this mode.Similar opinion? Write a review on ieatwords.com.au!
AntonMelbourne
- 47 reviews
Effective multi-use filter fan 'n heater which has proved invaluable in recent days with the bushfire smoke!
This Dyson fan unit doesn't disappoint. It is a reasonably effective fan, along with a comprehensive particulate, pollen and carbon filter to clear up odours. I have noticed a reduction in dust (I have powdery skin) and less sneezing.
In winter, it's an effective heater with a "climate control" thermostat and strong, directional heat output, good for throwing the heat across the room as required. The fan can also oscillate which is particularly useful in this given situation, where the movement of air is crucial to swirling the odours or partic...Read more
Purchased in December 2021.
1 comment
Dyson Team ..Dyson
Thank you for taking the time to review your Dyson Pure Hot+Cool machine.
We are so pleased to hear you are happy with your machine and it's performance.... Read more
While Dyson aim to do more with less and engineer as sustainably as possible, in order to get the purification level required for your machine, replaceable filters were implemented as they provide a higher level of filtration than washable filters. That being said, we are always working on improving our machines and technologies. We wouldn't expect any squealing noise from your machine and will be happy to help rectify this. Please just forward your details to [email protected] and we will be in touch to assist.Similar opinion? Write a review on ieatwords.com.au!
Find out how Dyson Pure Hot+Cool HP04 compares to other Fans
Know better, choose better.
howard gSydney, NSW
- 14 reviews
4.5 stars, Excellent design, and one question mark.
Bought Jan 2020, Good Guys, East Chatswood, $890.
( It is hard to get a discount on an air purifier as most of Australia burns around you.)
It sits in my Sydney living room swivelling away in Auto mode.
The cat is dubious, the dog thinks we've bought another big puppy that keeps swivelling its head and looking at her. My wife has nicknamed it R2D2 after the Starwars robot.
Pros:
1 i was very sceptical about its usefulness as a filter machine, but in conjunction with the reverse cycle aircon, it is fantastic. We can keep the aircon on 25 deg...Read more
Purchased in January 2021 at The Good Guys for $890.00.
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HummingbirdSouthwest, VIC
- 30 reviews
Pure Air, Perfect Temperature - Jetsons Style
Dyson is renowned for its innovation, superior technology and design and its Pure Hot + Cool does not disappoint. It’s a visually impressive device - bigger than expected (I thought I would receive a small desk/personal air purifier; this was a pleasant surprise). It does what it’s supposed to do - purify air and heat or cool a room - and thanks to the clever Dyson app, it does it with measurable, accessible science for those who relegate salt crystal lamps and their hygroscopic air-cleaning abilities to the realm of hippy hocus pocus. (FYI, I ...Read more
have three salt crystal lamps, one of which coexists happily with the Dyson Pure in the same space.)The Dyson Pure does have some room for improvement, but let’s start with its impressive features. PROS - Heating. The heating function distinguishes the Dyson Pure from other air purifiers, which generally only feature a fan (cooling) as well as air purification. The Pure heats an average sized bedroom beautifully, and is great for chilly mornings/evenings in the bathroom (although its size may make it too big for some bathrooms, and it’s not actually a listed room for use on the Dyson app, which suggests that bathrooms aren’t the intended locations.) Talking about size, a 3-in-1 appliance is perfect for smaller homes and apartments. Note that airflow direction needs to be set to the front for heating to work, otherwise it switches to fan mode. - Design. Is stunning. And stylish. And space-age, making the Pure look like something straight out of “The Jetsons” or the redundant “Beyond 2000” show. Like the Dyson hair dryer, the Pure is bladeless as the clever people at Dyson HQ have wrapped the technology with an elliptical, air purifying, temperature soothing halo. This halo is the amplifier, and it sits on top of a stable cylinder base - the real brains of the machine - onto which carbon filters are attached inside, and a small round LCD screen on the crest displays live reports. The design of the Pure enables it to purify and heat the whole room evenly, not just the immediate area. What I truly love however, is the little curved remote control that magnetically attaches to the top of the amplifier. Small innovation, but genius. (Take note designers of televisions.) Again, the 3-in-1 design is an excellent practical feature of the Pure. Available in white/silver or black/nickel to suit most space-age homes. - Science & functionality. I’m not really a gadget person; my iPhone is a hand-me-down and my iPad is a gift. But if you love gadgets - or are obsessed with measuring air quality and its different particles and gases - the Dyson Pure is a must-have. The modes, accessible via remote control or the Dyson app are: On/Off, Airflow Speed, Auto mode, Oscillation, Sleep timer, Information menu (air quality reports), Heating control, Fan mode, Airflow direction and Night mode. Glass HEPA filter removes 99.95% of allergens and pollutants as small as 0.1 microns, while the activated carbon filter traps gases. All this equals clean, lung-filling air. (My husband and I both had colds when we first received the Pure, and they cleared up quite quickly with the help of its clean air.)
Purchased in December 2021.
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CharlesMelbourne
- 21 reviews
- 1 like
Dyson Pure Hot and Cool is simply FANtastic
Recent bush fire incidents have reduced the air quality where I live to potentially dangerous levels, the Dyson Pure Hot and Cool has been a literal Godsend to us, especially as one of our family is a severe Asthmatic .
Its arrival couldn't have been better timed as smoke permeates our home through every crack, window and doorway, despite us being vigilant the scent of fire is everywhere .
The bedroom where the Dyson has been used almost constantly these past four weeks remains comfortable and clear despite temperatures of over 41'C and ...Read more
high levels of atmospheric particulates . The oscillation function and vertical tilt features ensure that the volume of air in the room is distributed cleanly and evenly . The readout window gives a real time indication of air quality which is very reassuring in our volatile and rapidly changing weather . I am amazed at how sensitive this unit is, it registered immediate reactions to nail polish remover [ VOCs ] and particulates from a small air brush paint project, gave an indication of just how strong the concentrations were and a progress report of the filtering process and increasing quality of the surrounding air, simply marvelous ! I ran tests on the filtering efficiency using different household products and releasing small measured amounts over a strict set period . In each circumstance I found that the filtering system was able to sense fumes, vapours and particulates within a few moments of operation and restore air quality within ten to fifteen minutes at higher fan speeds . The heat function is very effective and more than enough for a large double bedroom or lounge . Considering most houses have reduced ventilation during the Winter months, the filtration system of the Dyson Pure is bound to improve general air quality in any home .
Purchased in December 2021.
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Vic in SydneyNSW, 2155
- 18 reviews
- 2 likes
Excellent 3-in- one heater, fan, air purifier that looks great and does what it should
I received this product as part of Product Reviews Ambassador program however my review as with all my other reviews are my unbiased views based on my personal experience with the product after several weeks of use.
There isn't a lot to say about this device because it actually does everything is says on the box, and it does it very well in my opinion.
Dimensions: 764mm tall x 230mm diameter
Features:
- Fan + Heater + Air Purifier (This is not an airconditioner- there is no compressor or evaporator unit)
- Adjustable oscillation upto 350 degrees (Almost a full circle) and a tilt option.
- Dedicated Remote control and further remote options via your mobile phone app....Read more
Purchased in December 2021.
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Katie LGreater Melbourne (Metropolitan), VIC
- 27 reviews
Dyson - the Best purifier hot and cold in the market
Hi everyone,
after using this product for about 4 weeks, here is my review.
Product is very well packaged. Initial set up was straight forward, the product itself is compact so quite portable and light to move around. The product stands steadily upright or can be tilted as you desire.
Download the Dyson Link app to control this Dyson wirelessly directly from your phone. Our family is in love with this function as we are in control anywhere and anytime without getting up to find the remote. The wireless funtion works instantly and seamlessly....Read more
Comes with simple instructions and a small curved remote that is magnetic to the top of the fan for convenience and avoid misplacing the remote. The remote is easy to use but can take sometimes to get used to and understand the functions fully, but not rocket science.Purchased in November 2021.
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Questions & Answers
Jennyasked
My Dyson won't register VOC readings or NO readings. When switched to this setting it just shows the circle going round and round.
2 answers
Hi Jenny, I haven't tried this. Have you tried the seller?
Dyson Team ..Dyson
After the machine is plugged into power this is completely normal as the sensors calibrate. Normally values will show after 20-30 minutes, however if it is the first time the machine is being used, this could take 24 hours.
If we can assist further, our Dyson Experts are available via [email protected] and happy to help. Alternatively, if you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
Feuan Jullian A.asked
Just bought 2 days ago my dyson pure hot & cool fan then on the 2nd day it stop working and screen showing exclamation mark inside a triangle. How to resolve this
3 answers
Unfortunately, that happened to the one my parent had. I tried all the recommended fixes online, including power cycle by removing the plug, long press the power button, etc. You may try to google for other potential fixes, but we needed up exchanging another one in Dyson headquarter in Melbourne... they were fantastic! Try give them a call tomorrow, they might be able to help with shipping and handling given the existing movement restriction. Good luck!
Thanks Ill do that tomorrow
Dyson Team ..Dyson
If your machine is showing an exclamation mark, this indicates the machine is having trouble performing an action. We encourage unplugging the machine for a few minutes and trying again.
If this persists, please email [email protected] with your query and details. We will be happy to further assist.
Geriasked
I have a Dyson Pure Hot + Cool Tower Ser# RY3USHF80090B. I changed the filter when it showed a F + 3 vertical flashing dots but the machine continues to display this code and now it is throwing a H2 code when the unit is operating for a period of time and when in heating mode it stops putting out warm air. I have shut the unit down for a period of time to see if it would erase the codes. What is causing this?
1 answer
Dyson Team ..Dyson
Hi Geri,
Thank you for your question.
After changing the filter you need to reset the counter. To do this press and hold down the power button on the remote and you will see the display on the machine start to count down.
Once complete the F3 should no longer display, should the H2 code persist please contact our helpline on 1800 239 766 or send an email through to [email protected].
Best wishes,
Sam
Dyson Customer Care
Prices
Dyson Pure Hot+Cool Link™ Purifying Fan Heater White/Silver - 308008-01
$598.00HP04 Pure HotCool Purifying Fan Heater Black/Nickel
$898.00- $898.00
- $898.00
- $898.00
Dyson Pure Hot+Cool Purifying Fan Heater Black HP04BN
$899.00
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Dyson Team ..Dyson
While we are sorry to hear you had difficulty with your first Dyson Pure Hot+Cool machine, we are pleased to hear we were able to help get this sorted.
We are confident your new machine will provide ... Read more
reliable performance for years to come. Please don't hesitate to get in touch if we can be of any further assistance, we are only happy to help.