70 questions from our users
Vicasked
Is it bad to let my V6 battery run out before charging again?
1 answer
Dyson Team ..Dyson
Hi Vic,
Thank you for your query.
No, not at all. You can use the machine like this, or use the machine for a short time and put the machine back on charge.
If you ever have any further queries, please don't hesitate to reach out. We are here to help.
Best wishes,
Rafael Pasked
My motorhead doesn't turn on and doesn't charge. I think the battery is dead since I've had it for 2+ years now. Can the battery be replaced?
2 answers
Dyson Team ..Dyson
Hi Rafael,
I am sorry to hear about this. If the battery has reached the end of its useful life, it can be swapped out of the machine without needing to replace the machine as a whole.
I would encourage you to give our Dyson Experts a call with your machine handy on 1800 239 766. We are open Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST. We will be able to run through diagnostics on your machine to confirm the battery is at fault and help you place an order.
We look forward to hearing from you.
Best wishes,
Shan
Face
phone # missing a digit
Mickiasked
I recently got a new V6 Dyson. It blows hot air. My previous Dyson Motörhead blows cool air. Is this normal, hot air coming out?
2 answers
Dyson Team ..Dyson
Hi Micki,
Thanks for your question. It is normal for warm air to be expelled from the machine. The effect of this can be reduced by switching the machine from Max power to normal power, and also ensuring that the filter is cleaned regularly and the machine is clear of blockages.
If you need further assistance please reach out at [email protected] and we will be happy to help.
Best wishes,
Yes? I think it’s normal. Mine was the same. Just found sometimes it’s hard to dismantle it without the bottom lid opens too
ggellertasked
once charged can i leave v6 motorhead pluged in?
1 answer
Dyson Team ..Dyson
Hi there,
Thanks for your question. You can certainly leave your machine attached to the charger when not in use.
The battery is only charging when there is a blue light on the machine when plugged in. Once fully charged, this light will turn off.
If you have any more questions please reach out at [email protected] and we will be happy to help you further.
Best wishes,
Ladybird Sasked
Is there anyway to direct the air spewing out to not blow on my face?
3 answers
I dont have that problem i suggest you call Dyson sounds like something is not right
Yes I had the same problem with mine but there's an easy fix to this, you simply move your face out of the way, hope this helps!!
Yes I had the same problem with mine but there's an easy fix to this, you simply move your face out of the way, hope this helps!!
Mima Fasked
I own the v6 mother head it was great but now it scratch my floor not permanent scratches but I will have to mop the floor and do hard pressure so they came come off they arw white scratches,my floor is wood I else use it for an area rug rhat I have and it works great
Why it is scratching if it never did that?
2 answers
You need to get a new head or brushes
Dyson Team ..Dyson
Hi Mima,
Thank for your question.
If an object has caught under the head when vacuuming it could drag along and mark the floor.
Please also check the underside of the Motorhead for wear and tear or damage. Please check the mini rollers and velvet strips, and the hard plastic surfaces.
So that we can assist you, please reach out at [email protected] along with your contact details, the serial number of your machine and a picture of the underside of the motorhead.
We look forward to hearing from you.
Best wishes,
Patasked
My DysonV6 Motorhead is working well but I cannot pull out the filter. Is there something I am supposed to be doing to loosen it?
2 answers
Hi Pat :)
Not sure if this is what you mean but if you press the eject button that you use to empty the Dyson and press it again the compartment should come out
Hope this helps :)
Dyson Team ..Dyson
Hi Pat,
The filter on your V6 Motorhead should just pull right up as shown here: https://www.youtube.com/watch?v=-e8dmP0mf_E
If this isn't the case, please give us a call on 1800 239 766 and we will be happy to further assist. We are open Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST.
Best wishes,
Steveasked
How long is the power cable from plug to docking station??
1 answer
Dyson Team ..Dyson
Hi Steve,
Thank you for your query.
The charger cord is approximately 1.6 metres from end to end.
Best wishes,
Dale Turnerasked
Does the V6 Motörhead come with 2 separate heads, one for hard floors & another for carpet flooring?
1 answer
Dyson Team ..Dyson
Hi Dale,
Thank you for your query.
The Dyson V6 Motorhead comes with one main floor tool, the Direct Drive Cleaner Head. This floor tool works across both carpets and hard floors. Included in the box is also a combination tool, crevice tool and mini motorised head.
If we can assist further, please email [email protected], and we will be happy to help.
Best wishes,
Connieasked
Replaced the battery for my Dyson Cordless V6 Motorhead. But when I put the replacement battery in it immediately turns the vacuum on. The toggle switch doesn't seem to be connecting or working. Any thoughts on how to fix? Right now we are just pulling the battery in and out when we use it.
1 answer
Dyson Team ..Dyson
Hi Connie,
I am sorry to hear this; This is certainly not to something we would expect.
Please give our Dyson Experts a call on 1800 239 766 with your machine handy, and we will be happy to assist further.
We are open Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST.
We look forward to hearing from you.
Best wishes,
catasked
I have cleaned the filtered two times in a row now and my Dyson machine is still doing that pulsing thing, turning on and off. When the filter is not in the machine, the vacuum will stay on. As soon as I put the put the filter back in, it doesn't work properly. They are sending me a new filter. In the mean time, Can I use the vacuum without the filter in it or will this harm it?
2 answers
Dyson Team ..Dyson
Hi Cat,
Thank you for your query.
The filter is part of the airway of the machine and without it, the machine will work as the air doesn't pass through the floor tool, wand or cyclone. Therefore, we would highly recommend against using the machine without the filter in place.
Best wishes,
The motor pulses when there is a part blockage. I think it is to protect the motor. If you remove the floor tool from the stick there are two parts that can be turned with a 5c coin to open it and you can remove the roller brush and also the underside of the floor attachment. Once open you can pull any hair or threads off the roller, and check the pathway of the debris. It can sometimes collect in the nooks and turns on its path upwards to the collector cup. I blow through mine over a bin and sometimes dust and fluff in a wad comes out. I empty the dust cup as well and put back together for use. Then i pull the trigger and listen. If it has been cleared it should run smoothly. If there is still a blockage somewhere it will pulse. If you have vacuumed up a lot of dust or powdery substances it can collect around the filter section and internally, so I tap the top plastic cones on top in its normal orientation, then upside down and back to normal way and this will release any powder that compressed and is partially blocking air path. Put it back together and if all is clear you are back in force. If not, I would pull the floor tool apart again (lefty loosey, righty tighty) using 5c coin. I am not sure it would be recommended by dyson but if I cannot see or find anything more and it is still pulsing i put the opened floor tool under the water and flush it and then something pops out. It is important to let it dry after that completely before reassembling and using. I think you will then find your dyson is working as it should be. If not maybe there is some other problem, but dyson are very good on the phone and will walk you through steps to solve problems.
Jerry1catasked
Can you leave a Dyson V6 Motörhead cordless Vac on the charger without damaging the Batter?
1 answer
Dyson Team ..Dyson
Hi Jerry,
Your Dyson V6 Motorhead has smart electronics within the machine, battery and charger to ensure the machine won't overcharge. Because of these electronics, it is perfectly okay to do quick "top-up" charges without the need to exhaust the battery each time before charging.
Also, we recommend you leave the machine on charge when not in use, this will ensure it is always ready for your next cleaning session.
Best wishes,
Mother of two dogsasked
I have a Dyson V6 motorhead which I love. However I have a new rug and it says to not use the beater brush. Can the beater brush be turned off and if so how do I accomplish that?
2 answers
My V6 head is not really "motorised" as it is propelled by the suction of the vacuum so there is no way to switch it off. I have found no problem when using this on my rugs. Maybe we have different attachments? Wouldn't hurt to contact Dyson directly.
Dyson Team ..Dyson
Hi there,
Thanks for your question.
With our cordless machines, they are designed to operate with the motorhead spinning for the best pick up. The brushbar cannot be turned off on the motorhead, if you wish you could use an alternative tool such as the wide nozzle tool from the cordless tool kit: http://shop.dyson.com.au/accessories/handheld-tool-kit-913049-01
If this does not resolve the issue or you have any further questions, please send us an email at [email protected] and we will be happy to help.
Best wishes,
C Couchasked
Did my dyson v6 cordless not have screws with it for the wall mount?
3 answers
No screws included
Dyson Team ..Dyson
Hi there,
Thanks for your question.
We do not include any screws in the box, so as not to damage your walls by inadvertently supplying the incorrect type.
We recommend choosing the ones that will best suit your wall type.
In the mean time, your machine can be charged with the charger cable plugged directly into the back of the handle.
If you have any further questions, please send us an email at [email protected], and we will be happy to help.
Best wishes,
no dissappointed with the whole lot
Rebecaasked
It will turn on suck a little, present intermittent sacking and power off 35 seconds later.
How do I fix this?
3 answers
Yikes. That happened to me with a quite old hand held. That went on for a few weeks and then it just died. It was about 5 years old though. I'd say its time to speak to Dyson directly if its a new machine or replace it if its old. Ring them, they're really great and fix it over the phone or replace it 1800 239 766. PS I don't work for them, I just needed their help recently and they were terrific.
There is a little black flap that is stuck where the dirt enters the canister. Clean the dirt away from it and make sure it can open and close freely. And your dyson is ready to go again
Dyson Team ..Dyson
Hi Rebecca,
Pulsating means that the motor is not getting the correct airflow, generally it means that the filter may be blocked or the machine needs a little maintenance and this is something that can be resolved at home.
Please start by checking the machine as showing in this video: https://www.youtube.com/watch?v=ubbGu1Man8k
If this does not resolve the issue, please send us an email at [email protected] and we will be happy to help.
Best wishes,
suwandyasked
My Dyson V6 smelled really bad whenever I'm doing any vacuuming now. i have tried deep cleaning and leaving all the parts to dry before reassembly but the smell want go away. Help please.
1 answer
Dyson Team ..Dyson
Hi Suwandy,
Thanks for your question.
If it is a musty or damp smell, start by washing the filter in cold running water, by rinsing it then turning the filter upside down and tapping it 10 times. Repeat until clean and ensure it is 100% dry waiting 24 hours before putting it back in the machine, as shown here https://www.youtube.com/watch?v=-e8dmP0mf_E&list=PLDfU9nMES75PoMsgq1uWfWycYDlvF8gTm&index=2
Check the motorhead, by removing the head, then using a 10 or 20 cent coin to remove the brushbar (twisting the end cap at the side). Once you have removed the brushbar completely from the head, use a chopstick or wooden spoon handle to push from the neck (end that connects to the metal pole), through the floor tool either pushing out the blockage or pulling it out.
Remove the clear bin as shown here:
https://www.youtube.com/watch?v=DsepyM2m0ps
Once the bin is removed wipe over the cyclone shroud (area with the mesh with a clean dry cloth) and tap the top of the machine with your hand till the dust stops coming out.
Finally remove the wand and check the inlet to the bin for blockages.
If this does not resolve the issue please send us an email at [email protected] and we will be happy to help.
Best wishes,
Hugoasked
My motorhead does not hold a charge what is wrong?
2 answers
Ask Dyson but I would suspect the contact between motorhead and the body.
Dyson Team ..Dyson
Hi Hugo,
Thanks for your question.
If it's making a pulsating noise before it cuts out, then there is likely to be a blockage of air flow to the motor. We can assist you with this, but start by washing the filter in cold running water and allowing 24 hours for it to dry and also checking and clearing the motorized head of blockages.
If it runs for 6-8 minutes then just turns off and displays a blue flashing light, then just turn off the max button as shown in this video here: https://www.youtube.com/watch?v=32KSMSRSTC0
If we can be of any further assistance please don't hesitate to call us on 1800 239 766. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm.
Best wishes,
Daveasked
I bought a V6 motorhead a couple of weeks ago. I'm having trouble getting a good electrical connection between the head and the base. I screwed the base into a stud on the wall and the machine fits into it well but when it needs charging the blue lights seldom come on and it doesn't get charged. How can I fix this please?
2 answers
I would call Dyson. This is nothing I am familiar with.
Dyson Team ..Dyson
Hi Dave,
I am sorry to hear about this.
Please give us a call on 1800 239 766 with your machine handy and we will be happy to assist.
Our Dyson Experts are available Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm AEDST.
We look forward to hearing from you.
Best wishes,
Angieasked
I got the fusion v6 Motörhead and when I turn it on, air blows from the top. I put it apart properly and read the directions twice to make sire I did everything right. Is this normal?
1 answer
Dyson Team ..Dyson
Hi Angie,
Thank you for your query.
The V6 Motorhead exhausts the air (after going through the cyclones and filter) through the sides toward the top of the machine. This is completely normal.
If we can assist further, please email [email protected] and we will be happy to help.
Best wishes,
Janasked
Does the motorhead have an attachment for hard floors?
4 answers
yes - we only have tiles / marble / recycled timber on the floors in our house.
Is it a separate attachment? Lots of people say the regular head doesn't wirk properly on the hard floors.
Yes, it does, but I tend to leave the one head on. I use the head with the spinning rotors in it. It goes from hard floors to carpet floors really easily.
Other Stick Vacuum Cleaners
Dyson V8
4.4(1,260)Dyson V11
4.4(265)Dyson V7
4.2(348)Bosch Athlet
4.1(230)Dyson Cyclone V10
4.0(399)Dyson V11 Outsize
4.5(50)Vax VX51
3.9(84)LG CordZero A9
3.7(113)Other Stick Vacuum Cleaners
Dyson V8
4.4(1,260)Dyson V11
4.4(265)Dyson V7
4.2(348)Bosch Athlet
4.1(230)
Related Articles
The best kitchen appliances in 2020!
Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ieatwords.com.au, these are the best available!
Nathan S.1 May 2022Best Fridges and Dishwashers in 2020!
These large kitchen appliances are the backbone of your kitchen, meant to last you many years. The initial cost of a fridge or dishwasher is high, so to make sure you're not buying a lemon, here are the best fridges and best dishwashers of 2020. Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout.
Wendy Z.12 May 2022
Listing monitored by Dyson representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.