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70 questions from our users
Megasked
My Dyson V6 Motorhead cordless vacuum- the motorhead has stopped spinning and there's hardly any suction. I've cleaned it fully and nothing is stuck. The vacuum works with different attachments. Just the motorhead doesn't work at all. Any ideas?
4 answers
Have you completely pulled the brush spin part out?
Yes.
Sometimes hair around the brush at the ends stops it spinning. But the product is cheap. I’m buying a new brush end off eBay as mine stopped working after a year or two
Jack Casked
My wife and I love the Dyson we currently have however, it has been blowing dust out of the back of it after the canister as been emptied. It also has been doing this once the canister is re-attached. Could this be a problem with the filter needing cleaned/ replaced?
2 answers
So the air filter just pulls out at the top of the motor, recommend cleaning once/twice a week if using everyday
Dyson Team ..Dyson
We certainly wouldn't expect any Dyson machine to blow dust out of itself.
We would kindly ask you to get in touch directly with our Dyson Experts via [email protected] and we will be happy to help get this sorted.
Catherine Casked
do i have too screw the docking station onto a wall or can i just leave it propped up against the wall?
1 answer
Dyson Team ..Dyson
It's best not to leave the machine sitting propped against a wall while charging in case it gets knocked over and damaged. We'd suggest to charge the machine with the power cord while it's sitting on a flat surface, or install the charger into the docking station and install the docking station on a wall.
Robyn Mcasked
My Dyson v6 is blowing air from the motor. It didn’t do it when I first purchased it
5 answers
Strange. Mine automatically goes from high to low power too. I’ll watch and hopefully you’ll get a good answer
i think that should be normal, that's where the air come out.
Dyson Team ..Dyson
Please be assured it is completely normal for air to exit the rear of your Dyson machine as this is the location of the machine's exhaust.
If you feel the machine isn't working as it should, or differently to when you originally received it, please forward your details to [email protected] and our Dyson Experts will be in touch and happy to help.
billieasked
Hi my Dyson v6 motor head won't charge.....flashing red light. When we bought it we took out the lifetime warranty....is this covered??
2 answers
I have never had this problem, so I would not know. But if you bought the warranty you should contact Dyson.
Dyson Team ..Dyson
Hi Billie,
Thank you for your query.
Sorry to hear you are having trouble with your Dyson V6. We are happy to help.
So we can best get this sorted, we would kindly ask you to email [email protected] with the following details and our Dyson Experts will be in touch:
- serial number of your machine
- postal address
- preferred contact
- your above query
Regardless of if your machine is in or out of the Dyson two year guarantee we are happy to help.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Bryasked
My dyson v6 Motorhead will only charge for 30 seconds and then just stop. What should I do?
2 answers
Make sure your filter is clean and there is nothing blocking the intake to the rubbish canister. I thought my Dyson was faulty because it would make the noise that’s it had a flat battery however I did the above and it was fully charged and now works perfectly fine.
Dyson Team ..Dyson
Hi Bry,
Thank you for your query.
Sorry to hear your Dyson V6 Motorhead isn't charging. We would kindly ask for you to reach out to our Dyson Experts via [email protected]. We will run through diagnostics to find out what is happening and get your machine up and running.
We look forward to assisting you.
Best wishes,
Shan
Carolyn Basked
Hi. I have a dyson v6 stick vac. I typically use it on the high suction setting. I will use it to vacuum the whole kitchen floor at one time. My husband told me I should not run it continuously because it is only meant for small quick pick ups. Is this true or false?
Thanks.
1 answer
Dyson Team ..Dyson
Hi Carolyn,
Thank you for your query.
Should you wish to use the machine for the entire battery run time (between 6 and 20 minutes depending on the mode selected), this is perfectly fine. Please be assured this is perfectly fine to do and won't cause any damage to the battery. We just recommend to keep the machine on charge when not in use, to ensure the machine charges, and stays ready for your next cleaning session.
Best wishes,
Shan
Judyasked
My hand held dyson vacuumed cleaner is blowing air into my face. Could you tell why?
1 answer
Dyson Team ..Dyson
Hi Judy,
Thank you for your question.
There will be some air expelled from the back of the machine, if you are finding this has increased we would recommend to wash the filter.
Should the issue persist please send through an email to [email protected] so we can further assist.
Best wishes,
Samuel
Facebook.com/Dyson
sayeeasked
Can i keep my dyson motor head charging all the time in the docking station? Will this spoil the battery? Or should I unplug once charged?
1 answer
Dyson Team ..Dyson
Hi Sayee,
Thanks for your question.
We suggest to place the machine back on the charger after use, this will ensure that the machine is ready to do a full vacuum each time you wish to use it and it won't damage the battery.
If you have any further questions or need assistance with your machine, please email us at [email protected] and we will be happy to help.
Best wishes,
Louieasked
The blue light comes on but it's not charging, any help?
3 answers
I do not have this problem but you could try turning off the max power button top of unit hope this helps L
1800 239 766
Simply call the Care line, register your Dyson and they can answer all questions for you I have found them very helpful.
Dyson Team ..Dyson
Hi Louie,
Thanks for your question, and sorry to hear about this. We will need some further information and a chance to do some diagnostics with you to ascertain why this is occurring, and we will then be able to provide a solution for you.
Please reach out to our Dyson experts at [email protected] including your contact details, a description of the issue and the machine's serial number and we will be more than happy to help.
Best wishes,
Bran2322asked
My crevice tool is stuck in my cordless vac. Any ideas how to get it out?
1 answer
Hi Bran,
Thanks for your question, and sorry to hear this has occurred.
Please reach out to our experts at [email protected] including your contact details, a description or a photo of how they are stuck so we can guide you on how to separate the parts, and we will be more than happy to help.
Best wishes,
Mira
www.facebook.com/dyson
rodasked
Why does my V6 quit then flash 1 yellow light then 10 blue flashes?
1 answer
Dyson Team ..Dyson
Hi Rod,
Thank you for your query.
This would usually indicate the machine is warm, and out of battery. Please let the machine cool for 30-60 minutes before charging for 3.5 hours and the machine should then run like normal.
If not, Please give us a call on 1800 239 766 or email [email protected] and we will be happy to help. Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST.
Best wishes,
Fedelie Pasked
Can Dyson answer the question why the air blows right on your face when using it? How clean is that air that comes out? I have respiratory problem.
1 answer
Dyson Team ..Dyson
Hi Fedelie,
Thank you for your query.
While normally this shouldn't happen under normal use, it can if your machine is being held closer to your face than normal, or at certain angles. That being said, please be assured the air coming out of the machine is cleaner than ambient air, so you don't have to worry.
If we can assist further, or you would like to discuss further, please email [email protected] and our Dyson Experts will be in touch.
Best wishes,
Momaasked
My ( 3 months old ) V6 pulses off "auto cut out", no matter which attachment. I replaced the cyclone. Cleaned the cyclone filter. Cleaned and checked all connections. However, there is no cutting out problems when the cyclone filter is removed! Any help?
4 answers
Contact Dyson as it is still under warranty.
I would contact Dyson. They are super helpful. My older model did this and I sent away to get repaired under warranty and it was all sorted within two weeks.
Dyson Team ..Dyson
Hi Moma,
Thank you for your question.
Sorry to hear about this. So we can best assist, please give our Dyson Experts a call on 1800 239 766 with your fully charged machine handy. Our team are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm AEDST.
We look forward to hearing from you and assisting.
Best wishes,
Lindylouasked
The silver coloured covering, near where the filter fits, on my v6 is broken/split can it be replaced without the whole motor unit having to be replaced? It's still under warranty but don't think the warranty will cover it.
1 answer
Dyson Team ..Dyson
Hi there,
I am sorry to hear about this.
So we can best assist, we would kindly ask for you to email your details and photos of this through to [email protected] and our Dyson Experts will be more than happy to help.
We look forward to hearing from you.
Best wishes,
Colleen Masked
Is there anyway to have a back up battery that can be switched out with charging stand?
1 answer
Dyson Team ..Dyson
Hi Colleen,
Thank you for your question.
Our machines are not designed for the batteries to be hot swapped as this can damage the motor of the machine, apologies for any disappointment.
Best wishes,
Samuel
Facebook.com/Dyson
Mardi Basked
my v6 motorhead seems to have too much suction to move on a lot of my area rugs. Is there a different attachment I need to use?
1 answer
Dyson Team ..Dyson
Hi Mardi,
I am sorry to hear you are having trouble using your V6 on your rugs.
Please reach out to our Dyson Experts via [email protected] and we will be happy to assist further.
Best wishes,
Big Easked
Just got my dyson v6 Motörhead and love it, so I bought my Mom one for Christmas this year 2017. My trigger started sticking and then stuck in the on position until battery ran down. What to do?
1 answer
Dyson Team ..Dyson
Hi there,
Thanks for your question.
To resolve this issue your machine will require a replacement Main Body assembly.
If you are located in the US please reach out via [email protected], or if you are in Canada please reach out via [email protected] for further assistance.
Best wishes,
Ronnieasked
Hi
Just purchased a Dyson v6 Motörhead should I remove the plastic over batteries or ?
1 answer
Dyson Team ..Dyson
Hi Ronnie,
Thank you for your email.
Prior to using a new Dyson machine, we encourage you to remove all packaging, including any plastic film covering the machine.
If we can assist further, please email [email protected] and our Dyson Experts will be more than happy to help.
Best wishes,
Ireneasked
Hi
I have a stick vac can i use it without the filter as i have washed it and waiting for it to dry?
Irene
1 answer
Dyson Team ..Dyson
Hi Irene,
Thank you for your query.
Please don't use your machine without the filter in place. This can cause damage to the machine and invalidate your Dyson guarantee. Should you wish to purchase a second filter so you can always have one ready to go, the filter for the V6 can be found here: http://shop.dyson.com.au/spare-parts/filter-965661-01
If we can assist further, please email [email protected] and we will be happy to help.
Best wishes,
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