87 questions from our users
Nathanasked
Hi - we have a V6 model and it seems to struggle charging and have checked connection and seems ok - have just used and when holding down button to operate without taking finger off button the motor keeps cutting in and out - max is on
Any advise??
1 answer
Dyson Team ..Dyson
Hi Nathan,
I am sorry to hear about this. A V6 cutting in and out usually indicates a blockage within the machine.
I would encourage you to run through the checkpoints outlined here: https://www.youtube.com/watch?v=BCUY4crvKK8
This should assist in getting your machine back up and running, however if you need further assistance, please email [email protected] and we will be more than happy to assist.
Best wishes,
Sarahasked
Hi, I purchased the Dyson v6 about 4 weeks ago. It has been working really well until today when the on trigger button kept getting stuck in the on position, is this a common fault?
Thanks
1 answer
Dyson Team ..Dyson
Hi Sarah,
I am sorry to hear about this. This certainly isn't to be expected.
Please give us a call on 1800 239 766 with your machine handy and our Dyson Experts will be more than happy to assist in resolving this.
We are open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm AEDST.
We look forward to hearing from you.
Best wishes,
Leeasked
Had a V6 for about a year. The problem is that when i pull the trigger the motor works and suction starts but the brush does not move round. it is clean from any debri. Could you tell me what the problem could be?
Regards
Lee
1 answer
Dyson Team ..Dyson
Hi Lee,
We are sorry to hear that you are having an issue with the motorhead of your cordless machine. We recommend to follow these checkpoints:
Remove the brushbar from the motorhead. The best way to remove it is to use a 10 or 20 cent coin to remove the brushbar (twisting the end cap at the side). Once you have removed the brushbar completely from the head, please check each end of the brushbar, the end cap and the axle where the brushbar connects for any blockage or damage.
Separate the clear plastic bin from the main body of the machine. To do this, you will need to open the bottom of the bin by pressing the red tab. Once the bottom of the bin is open, press the red tab again to remove the clear bin off the main body. Once the clear bin is separated, clean the metal contacts behind the clear bin and on the main body with a dry cloth. Assemble the machine and test if the motorhead will spin.
If the motorhead still does not spin after following steps 1 and 2, please remove the long stick/wand and test if the motorhead will work when connected straight on the nozzle of the clear bin.
If the motorhead still does not work after following above steps please email [email protected] and we will be in touch ASAP to help.
Best wishes,
Michelle L Whittakerasked
My dyson v6 is a week old and it wont charge i plug it into the charger the light turns solid blue then after a minute or two it goes off. Any ideas?
2 answers
Dyson Team ..Dyson
Hi Michelle,
This is completely normal - this is indicating the machine is fully charged.
If you pull the machine off the charger, it will start working for you.
If you need any further assistance with your machine, please give our Dyson Experts a call on 1800 239 766 with your machine handy and we'll be happy to help.
Best wishes,
Im so der brain i realised this shortly after the question! Thanks for responding though
The Ladyasked
My dyson V6 will not charge. I have checked for any blockages and cleaned cylinder and brush etc. It is spotless but still will not charge. When I press the power button it flashes blue for a couple of seconds but that is all. Please help?
1 answer
Dyson Team ..Dyson
Hi there,
I am sorry to hear your machine isn't turning on.
Please give us a call on 1800 239 766 with your machine handy and we will be more than happy to assist you and get your machine back up and running.
Our Dyson Experts are available Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm AEDST.
We look forward to hearing from you.
Best wishes,
ronj4uasked
Is there a heavier replacement battery for the V6 that can extend the time I can use it? Was is the max alloweble battery.?
2 answers
Would also like to know the answer to this question. Trying to get longer run time without forking out $500
Dyson Team ..Dyson
Hi ronj4u,
Thank you for posting your V6 battery question.
There is only one battery manufactured for the V6 range which will provide a run time of 18-20 minutes fade-free power in normal mode and 6-8 minutes in MAX mode.
Kind regards,
Taryn
Facebook.com/Dyson
Paula B.asked
Only purchased yesterday and used once. Tried to remove filter and it won't come out. Have watched numerous videos and it seems to come easily, but ours won't????
1 answer
Dyson Team ..Dyson
Hi Paula,
Thank you for posting your V6 question to Product review.
The pre-filter which is located in the top of the machine is only held in place by a rubber seal. Upon it's first time being removed, it may be a little stiff, try holding onto the middle prong and wiggling it from side to side in an effort to loosen to the air seal before pulling out. If you are unable to get this filter removed, please return to the store of purchase within 14 days, or contact the Dyson helpline on 1800 239 766 for further assistance.
Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.
Best wishes, Taryn
Facebook.com/Dyson
Pammy67asked
I have a Dyson V6 and even though I wash the filter, clean out the clear chamber and tap out the dust from the main unit, it absolutely stinks when running leaving my home smelling dirty. What can I do to get rid of the smell? It's making it unusable.
2 answers
Dyson Team ..Dyson
Hi Pammy67,
We appreciate you getting in touch regarding the smell of your machine.
If any liquid or damp enters the machine, it can cause it to harbor a smell. This can also occur if pet hair is left inside the bin canister as it contains oils which can produce odour. If cleaning the filter, wiping inside the bin and dusting the cyclone shroud has not resolved the issue, a replacement filter and cyclone may be required.
For assistance, please contact our helpline on 1800 239 766. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm.
We look forward to hearing from you soon.
Best wishes, Taryn
Facebook.com/Dyson
Hi. Thanks for the reply. I've been very careful about cleaning, washing and drying the filter and canister. I haven't dusted the cyclone though as it's not really accessible. I don't want to poke around and damage anything. What am I safe to use? I'm in the UK so would it be a different number I call please? Thanks :)
Joy Fasked
Hi, I have just bought a Dyson v6 cordless vacuum cleaner. Once the battery has fully charged does power have to be turned off or can it still stay with power left on? Joy
1 answer
Dyson Team ..Dyson
Hi Joy,
Thank you for your question.
Leaving your machine on the charger will cause no damage to your machine or the battery life and run time. The charger cable has a mechanism which recognizes when the machine is fully charged and will switch off to ensure that no more power is transferred. This is why we have designed a handy docking station which allows the charger cable to be threaded through for easy storage and ensures your machine is always charged ready to go.
If this has not answered your query, please contact our helpline on 1800 239 766 for further assistance. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm.
Best wishes, Taryn
Facebook.com/Dyson
Treasked
My elderly mother has just bought a dyson v6 and she finds it constantly blows in her face and it's quite hard for her to push .is it normal to do this ?
1 answer
Dyson Team ..Dyson
Hi Tre,
That is a great question, thanks for getting in touch.
Air blowing from the back of a cord-free machine is completely normal, as this is where the motor is situation. While these machines have quite strong suction for their compact design, they are made easy to push with the small roller wheels and the protective felt strips. Please check the underside of the floor tool to ensure that the roller wheels are not jammed, and that the protective felt strip is still in place.
If we can be of any further assistance, please don't hesitate to call us on 1800 239 766. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.
Best wishes, Taryn
Facebook.com/Dyson
Nyx1asked
I want to buy the V6, but is the only way of charging it by hanging it on thw wall mount? I need a cordless vacuum for a companct flat so worried I dont have the wall space to mount. Can I charge and then store under the stairs for example?
2 answers
Yes of course.
If I had a way of attaching photo to help you I would. This is how I charge it as I haven't actually mounted my wall bracket up yet. (Been busy and never got around doing this yet)
You can plug the charger into the wall and place the V6 under the stairs and charge. You don't have to use the wall bracket. You can just plug it directly into the back.
The wall bracket is designed so the charger can be mounted within the bracket so when you plug the V6 into the bracket it clips onto the power cord charger plug. Do I make sense?
Don't stress. You can do what you want to do with it.
Dyson Team ..Dyson
Hi Nyx1,
Great question, thank you for asking.
The docking station is provided with most cord-free machines as a storage device however, it's use is optional and is not necessary for the charging component - Simply plug the cable directly into the back of your V6 main body handle.
If you need any further assistance, please reach out to our customer care helpline on 1800 239 766. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.
Best wishes, Taryn
Facebook.com/Dyson
Lizasked
Ive fully charge my v6 and used it once and only lasted 9minutes. Am I doing something wrong?
1 answer
Dyson Team ..Dyson
Hi Liz,
Thanks for your question.
It sounds like your machine may be set in MAX mode straight out of the box. MAX mode triples the power of the machine, only allowing for 6-8 minutes of run time generally. To turn MAX mode off, please pull and hold the red trigger on, and press the silver MAX button on the back of the machine's main body in once. You will notice a change in power and sound of the machine, as well as the disappearance of the blue light around the button.
Please don't hesitate to reply or call us on 1800 239 766 if this advice does not resolve the problem. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.
Best wishes, Taryn
Facebook.com/Dyson
Samanthaasked
Does this come precharged out of the box?
1 answer
Yes for about 5 mins of you are lucky.
Once it goes flat, give it a good 24 hour charge initially.
Ann54asked
How far does the Dyson V6 stick out from the wall when it is in it's charging station?
1 answer
Dyson Team ..Dyson
Hi Ann54,
Thank you for your question.
While sitting in the docking station, the V6 sits out approximately 21.5cm from the wall. We hope this satisfactorily answers your query today, otherwise please get in touch with us on 1800 239 766.
Our customer helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.
Best wishes, Taryn
Facebook.com/Dyson
shaza123asked
Hi - new dyson V6 less than a month old. was working great, using blue button on back to pick up dog hair in particular. gets emptied every time, and dusted out with old fashioned pastry brush with bristles. no issues. have also washed filter. been working fine. today, very little suction. have taken apart, cleaned again. brushes dont appear to be moving around on the bottom? very little suction? any ideas anyone please?
3 answers
Use a coin to unlock the section containing the brushes. Might be dog hair around the wheel section. Hope this helps
thank you for your suggestion - however I have already done that too, had everything apart and cleaned thoroughly. :-(
Dyson Team ..Dyson
Hi Shaza123,
Thank you for reaching out on product review, it is a shame to hear that the machine is not operating as you would expect.
We would recommend to remove the wand and clear bin components off the machine and clean the electrical contact terminals located up inside the main body above the serial number. Ideally, use a cotton bud to clean this section effectively. Don't forget to clean the electrical contact terminals on the back of the clear bin which also connect into the same position inside the main body. This should get the brush bar rotating again as normal, improving the pick up performance.
If this suggestions fails, please reach out to us on 1800 239 766 for assistance. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.
Best wishes, Taryn
Facebook.com/Dyson
Charlieasked
I put my charger into the wall mount item they gave me. As i was going to see how to fit it and decided it was too much of a hassle and i would rather just charge it with the plug. However i could not take the charger out of the wall moint and am charging it with the wall mount even though it is not stuck on the wall. The charger is not coming out of the hole you insert it in any ideas on how to get it out? Regards charlie (Bought it 3 weeks ago working fine love the product but would like to charge it without the wall mount)
2 answers
Don't know either, sorry. Please contact Dyson.
Dyson Team ..Dyson
Hi Charlie,
Thank you for your question.
Removing the charger cable plug from the top of docking station may be slightly more difficult if the station is not connected to the wall. To be remove successfully, the plug must be pushed into the back of the docking station (normally backwards towards the wall), before it can be lifted/ pushed out the top of the dock.
We hope that this explanation satisfactorily helps to resolve the issue you are having. Please reach out to us on 1800 239 766 if you require any further assistance.
Best wishes, Taryn
Facebook.com/Dyson
My Dyson is 3 weeks old and won't charge any ideas why???
3 answers
No idea at all. It would be best to contact Dyson and get a new unit organised.
Mine is working perfectly so far
Dyson Team ..Dyson
Hi Sharon.
Thank you for your question and we are very sorry to hear that you are having an issue with your machine.
As Tim suggested it would be best to get in touch so we are able to rectify the issue for you. We would recommend to contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Mon-Fri 8am-6pm and on the weekends 8.30am-4pm. Alternatively you can send through an email to [email protected] with your details and we will be in touch as soon as possible.
We look forward to assisting you.
Best wishes,
Samuel
Facebook.com/Dyson
Hey Sharon,
My thought is that it may not be spitting in tight as the unit is pushed into the charging base.
Push in as usual, but once in, give a small wiggle, then the charging light may start.
Good luck & hope something works.
Regards,
Sam.
Alikeeasked
We have just purchased a dyson v6 and find that the motorised tool is causing our carpet to fluff. Is there a non motorised attachment or can the suction be reduced?
2 answers
Hey guys,
In answer to your question......
Yes you can purchase a non motorised head.
Reducing suction power is done on the back of the machine. Just press the button when ur vacuuming, and you'll hear the difference.
Hope I've assisted.
Regards,
Sam.
Dyson Team ..Dyson
Hi Alikee,
Thank you for your question.
As Sam has mentioned make sure you are using the machine on the normal mode and not the max mode. If this does not resolve the issue try pulling the brushbar out of the motorhead and vacuuming without the brushbar attached.
If there is still an issue we would recommend to contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Mon-Fri 8am-6pm and on the weekends 8.30am-4pm.
Best wishes,
Samuel
Facebook.com/Dyson
Lipsticklyndaasked
My V6 which is 4 months old won't charge at all. How do I get a replacement please?
Lynda Milne
3 answers
I would suggest you either take it back to where you bought it or contact Dyson Australia on 1800239766.
Exactly as Anne suggested.
Dyson Team ..Dyson
Hi Lynda,
Thank you for your question.
So we can assist you with a replacement please contact our helpline on 1800 239 766. Our helpline is open Monday-Friday 8am-6pm and on the weekends 8.30am-4pm.
Alternatively you can send an email through to [email protected].
Best wishes,
Samuel
Facebook.com/Dyson
Dougasked
My dyson v6 quit working. I pull the trigger and it only makes a small click and led turns red. What does that indicate is wrong?
Doug
1 answer
Dyson Team ..Dyson
Hi Doug,
Thank you for your question.
We are very sorry to hear that you are having an issue with your machine. Our machines are designed to tell us exactly what is wrong in the rare case something like this happens.
We would recommend to email us at [email protected] or call our helpline on 1800 239 766. Our helpline is open Mon-Fri 8am-6pm and on the weekends 8.30am-4pm.
We look forward to assisting you.
Best wishes,
Samuel
Facebook.com/Dyson
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