Dyson V6 Original Questions & Answers (page 4 of 5)

Hi Megan,

Thank you for your question.

You can watch a demonstration of this process on https://www.youtube.com/watch?v=-e8dmP0mf_E. If it still is not coming out we would recommend to contact our helpline on 1800 239 766 with your machine handy.

Our helpline is open Mon-Fri 8am-6pm and on the weekends 8.30am-4pm.

Alternatively you can email us at [email protected] and we will be in touch as soon as possible to assist.

Best wishes,

Samuel
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Hi Dolly,

Thanks for your question.

Sorry to hear you are experiencing this issue. If your machine is revving or surging then this means there is a blockage in your machine. We would ask you to follow the below checkpoints:

Remove the long wand/ stick from the machine and test the machine. Is the machine still surging? If the machine is still surging then the issue would either be a blockage inside the grey nozzle of the clear plastic bin or the filter needs to be washed. Please also ensure the flap inside the grey nozzle moves freely. If not, give it a gentle persuasive push until it does.

If the machine is not surging when the wand/ stick is off. Please check the wand/ stick for blockages.

If the wand/ stick is clear then the blockage would be inside the motorhead of your machine. Please remove the brushbar from inside the motorhead. The best way to remove it is to use a 10 or 20 cent coin to remove the brushbar (twisting the end cap at the side). Once you have removed the brushbar completely from the head, use a chopstick or wooden spoon handle to either push the blockage through or pull it out.

If we can be of any further assistance, please don't hesitate to call us on 1800 239 766. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

Best wishes, Taryn
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Hi Sandie,

Thanks for your question.

Further to the comment above, we can confirm that leaving your machine on the charger will cause no damage to your machine or the battery life and run time. The charger cable has a mechanism which recognizes when the machine is fully charged and will switch off to ensure that no more power is transferred. This is why we have designed a handy docking station which allows the charger cable to be threaded through for easy storage and ensures your machine is always charged ready to go.

If you are going away for days or weeks at a time, it's always a good safety practise to switch off all appliances.

If we can be of any further assistance, please don't hesitate to call us on 1800 239 766. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

Best wishes, Taryn
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Hi Kath,

Thanks for your question.

Rick is right, if you machine is showing a flashing red light, this would indicate a fault with the battery, or perhaps the main body. We would kindly ask that you reach out to us on 1800 239 766 for assistance with a replacement part.

Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm. We look forward to hearing from you soon.

Best wishes, Taryn
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Hi Maggie,

Thanks for your question.

It is normal for a small amount of dust/ dirt to build up inside the cyclone shroud, and majority of this should be able to be removed by tapping out the cyclone and brushing the outside of the shroud with the combination accessory tool which came included inside the box of your machine.

If the dust/dirt inside the shroud has become a clay-like consistency, it is likely that moisture has entered the cyclone. If this is the case, excessive build up caused by moisture can lead to a blockage in the filtration system and a loss in suction power would become apparent. We hope that is not the case with your machine as there is no way to remove this shroud, and a replacement would be required.

If we can be of any further assistance, please don't hesitate to reply by email or call us on 1800 239 766. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

Best wishes, Taryn
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Hi Veronica,

Thanks for your question.

We are sorry to hear that you are having an issue with the motorhead of your cordless machine. We recommend to follow these checkpoints:

1. Remove the brushbar from the motorhead. The best way to remove it is to use a 10 or 20 cent coin to remove the brushbar (twisting the end cap at the side). Once you have removed the brushbar completely from the head, please check each end of the brushbar, the end cap and the axle where the brushbar connects for any blockage or damage.

2. Separate the clear plastic bin from the main body of the machine. To do this, you will need to open the bottom of the bin by pressing the red tab. Once the bottom of the bin is open, press the red tab again to remove the clear bin off the main body. Once the clear bin is separated, clean the metal contacts behind the clear bin and on the main body with a dry cloth. Assemble the machine and test if the motorhead will spin.

3. If the motorhead still does not spin after following steps 1 and 2, please remove the long stick/wand and test if the motorhead will work when connected straight on the nozzle of the clear bin.

If the motorhead still does not work after following above steps, please forward reach out to our helpline on 1800 239 766 for further assistance. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm AEDST.

Best wishes, Taryn
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Hi LMB,

Thanks for your question.

We are very sorry to hear the fate of your current V6 Handstick.

If allowing the product to dry does not resolve the problem, please reach out to our helpline on 1800 239 766 so that we can assist with any parts which may have faulted. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

Best wishes, Taryn
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Hi Sean,

Thanks for your question.

Yes, the accessory tools from the V6 Animal will attach onto the Dyson V6. These tools include the Mini Motorised tool, the combination tool and the crevice tool.

We hope this has satisfactorily answered your query today, but if we can be of further assistance please call us on 1800 239 766. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

Best wishes, Taryn
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Hi Flourish,

Thanks for your question.

If the rotating brush bar component of a DC33 is not suitable of your SmartStrand carpet, we would not recommend a V6 as the main floor tool for these units contains the same carbon fibre bristles on the brush bar that are found on the DC33 Upright. We are sorry for any disappointment this may cause.

Please reach out to our 1800 239 766 helpline if you like to discuss any upright or barrel machines which may be more suitable to your flooring. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

Best wishes, Taryn
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Hi Kaz,

Thanks for your question.

There is no way to wash this component and doing so strictly advised against. When vacuuming pet hair, we recommend to empty the bin canister immediately after to avoid the oils from hair lingering inside the bin and developing a smell. We would also suggest to remove the bin canister complete, take the exposed cyclone outside, and carefully tap the cyclone on a flat surface to dislodge excess dust build up. The combination accessory tool is fantastic for dusting the outside of the mesh and dislodging dust build up as well. To rid the smell, ensure the pre filter is washed regularly (monthly), the bin canister wiped out of hair, and you may also wish to air the cyclone in a safe place outside for half a day after cleaning.

For any further assistance, please reach out to our helpline on 1800 239 766 or contact us via email at [email protected].

Best wishes, Taryn
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Hi Sally,

Thanks for your question.

If your machine is revving or surging after a short period of time then this means there is a blockage of airflow through your machine. We would ask you to follow the below checkpoints:

Remove the long wand/stick from the machine and test the machine. Is the machine still surging? If the machine is still surging then the issue would either be a blockage inside the grey nozzle of the clear plastic bin or the filter needs to be washed. Please also ensure the flap inside the grey nozzle moves freely. If not, give it a gentle persuasive push until it does.

If the machine is not surging when the wand/stick is off. Please check the wand/stick for blockages.

If the wand/stick is clear then the blockage would be inside the motorhead of your machine. Please remove the brush bar from inside the motorhead. The best way to remove it is to use a 10 or 20 cent coin to remove the brush bar (twisting the end cap at the side). Once you have removed the brush bar completely from the head, use a chopstick or wooden spoon handle to either push the blockage through or pull it out.

Please also ensure the filter is washed once a month and that the machine is not used to collect carpet products, moisture or fine powders.

If you are unsuccessful in locating the problem, we would value the opportunity to assist you directly and ask that you reach out to our helpline on 1800 239 766. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm AEDST.

Best wishes, Taryn
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Hi Katherine,

Thanks for your question.

We are excited to hear you are looking at expanding your Dyson family and thank you for your support. The V6 Handsticks are fantastic for small homes (1-2 bedrooms) or for use as a spot cleaner in larger residence (3-4 bedrooms). Due to their connection points, the floor tools and accessories of full size machines and other (older) handheld units are not compatible as they will not connect.

All Handsticks come with a combination accessory tool and crevice tool standard inside the box. Depending on which model you chose, will depend on which main floor tool will be included. We would recommend to take a look at our V6 Motorhead as this machine is suitable for use on both carpet and hard flooring (even surfaces), and also comes with a Mini Motorised tool which is great for use on upholstery around the home and inside the car. You can view our latest range of Handstick units and there accessories online via our website, here is a quick link:

http://shop.dyson.com.au/vacuum-cleaners/handstick?_ga=1.145488436.1897122734.1449011565

If we can be of any further assistance please don't hesitate to call us on 1800 239 766. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm.

Best wishes, Taryn
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Hi Lance,

Thanks for your question.

Any of our cordless machines will be unable to be used while they are on the charger cable. We are sorry for any disappointment this may case.

Best wishes, Taryn
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Hi Shawncf,

Thanks for your question.

We can confirm that leaving your machine on the charger will cause no damage to your machine or the battery life and run time. The charger cable has a mechanism which recognizes when the machine is fully charged and will switch off to ensure that no more power is transferred. This is why we have designed a handy docking station which allows the charger cable to be threaded through for easy storage and ensures your machine is always charged ready to go.

Best wishes, Taryn
Facebook.com/Dyson

Hi Anne,

Thanks for your question.

Dyson machines are designed to be plugged in to power when not in use to ensure that they are ready to go at all times. While the battery can lose charge over time, this time frame would vary depending per consumer depending on the prior use of the machine and it's storage - this process may take weeks or months, an exact time frame cannot be confirmed. We recommend to store the machine in the docking station so that it is always charged & ready for use.

Best wishes, Taryn
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Hi Emily,

Thanks for your question.

The only difference between these two machines is that a V6 Animal also comes with a Mini Motorhead assembly which can be attached to the main body to clean pet beds, and upholstery within the car and home. The part number is: 962748-01

This accessory tool can be purchase by contacting our helpline on 1800 239 766, our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm AEDST.

Best wishes, Taryn
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Hi WillBill,

Thanks for reaching out to us.

The pre filter must be 100% dry before being returned to the machine, if any water enters the machine it may cause blockages and potential damage to the motor as this is an electrical item. Please call our helpline on 1800 239 766 for assistance. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm AEDST.

Best wishes, Taryn
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Hi Primrose,

Thanks for your question.

BY having hair /debris stuck 'high up' in the barrel, we would assume this is around the seal? If that's the case, you can simply remove the clear bin canister by firstly removing the wand/ attachments, then pressing down the red bin release catch twice until it unclips from the main body. Once unclipped, the bin can be wiggled off the cyclone seal and removed completely away from the main body.

If we can be of any further assistance, please don't hesitate to reach out to our helpline on 1800 239 766 between the hours of Mon to Fri 8am-6pm and over the weekend from 8:30-4pm.

Best wishes, Taryn
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Hi Swati,

Thanks for your question.

Most accessories that come with a full size upright or barrel model will not be compatible for use with a cordless machine, this may vary depending on the attachment. For assistance, best to contact our helpline on 1800 239 766, or email us at [email protected] with a list of the attachments you wish to connect.

Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm.

Best wishes, Taryn
Facebook.com/Dyson

Hi berthablue,

Thanks for your question.

If your machine is revving or surging then this means there is a blockage in your machine. We would ask you to follow the below checkpoints:

Remove the long wand/stick from the machine and test the machine. Is the machine still surging? If the machine is still surging then the issue would either be a blockage inside the grey nozzle of the clear plastic bin or the filter needs to be washed. Please also ensure the flap inside the grey nozzle moves freely. If not, give it a gentle persuasive push until it does.

If the machine is not surging when the wand/stick is off. Please check the wand/stick for blockages.

If the wand/stick is clear then the blockage would be inside the motorhead of your machine. Please remove the brushbar from inside the motorhead. The best way to remove it is to use a 10 or 20 cent coin to remove the brushbar (twisting the end cap at the side). Once you have removed the brushbar completely from the head, use a chopstick or wooden spoon handle to either push the blockage through or pull it out.

We hope this information is of some help to you. If we can be of any further assistance please don't hesitate to call us on 1800 239 766 with your serial number ready. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm.

Best wishes, Taryn
Facebook.com/Dyson