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87 questions from our users
Belinda C.asked
Hi the charging unit has no power so is not charging the machine. The hand piece flashes red when I try to use but doesn’t work?
1 answer
Dyson Team ..Dyson
We are sorry to hear about this and happy to help get your Dyson V6 back up and running.
So we can best assist, we would kindly ask you to forward your name, address and contact number along with the serial number of your machine to [email protected]. Once of our Dyson Experts will be in touch to assist very shortly.
We look forward to hearing from you and assisting.
Jackasked
I bought a dyson v6 from Target in August. In November it stopped working completely. After troubleshooting and calling the hotline it was determined the battery was dead. So, I have been waiting For a month for the new battery. I have called a few times and am told it will take 10-15 days.
Called today and the gentleman told me the same thing. So, I decided its going back to Target. Ill get my money back and choose a vacuum whose battery will last longer than 3 months. I'm sad because I liked it.
Question is how long should the battery last?
1 answer
Dyson Team ..Dyson
Hi Jack,
Thank you for your query.
How long you will get out of a battery is individual to each user as there are too many variables to give an estimate. As such, while some Dyson Owners may need to replace their batteries after a shorter time period, others may experience the one battery lasting a number of years. Be assured we handle everything on case by case when Dyson Owners are in touch with us.
I am sorry you are yet to receive your battery, we would expect the battery to arrive within 7 working days as the V6 battery is in stock. We would value the opportunity to look into this and encourage you to email [email protected] so we can get this sorted for you.
Best wishes,
Shan
Dawnasked
Hi my dyson won't charge, the blue light is flashing. Could you advise me what to do? Thank you
1 answer
Dyson Team ..Dyson
Hi Dawn,
Thank you for your question.
The blue light flashing usually indicates the machine needs to be charged. We'd need to run through some further diagnostics to help you resolve this issue as quickly as possible.
Please contact us on our helpline on 1800 239 766 or via email on [email protected]. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.
We look forward to hearing from you and helping you resolve this issue.
Best wishes,
Samuel
Facebook.com/Dyson
SarzMelbasked
Hi,
I bought this vacuum a couple of years ago to clean up kid spills. I find it fairly ineffectual on our floorboards. It works reasonably on carpet. Most of the kid spills are on our floorboards. Would buying a different head help at all? It just seems to push the debris around on floorboards.
Cheers,
Sarah
1 answer
Hi Sarah,
Both My Dyson sticks [animal - early model & V6] came with two power heads... a small one which I believe is for pet hair, but they have never been used, I always use the wide powered head which is 250mm wide with no problems on carpet or new wood flooring... I have a couple of thick mats which it doesn't like as the long fibres on the mats jam up the rollers... but everything else they are just magic.... Make sure Your roller in the power head is actually being powered and turning..... if it is it should pick up anything, and then there is the TURBO BUTTON.... LEE BUGBUYER
Carl Basked
hi i have a dyson v6 and it has stopped working and it flashers red 10 times. Any ideas?
2 answers
Hi there. Yes they told me if it flashes 10 times or more then your battery is no good and you will need a new one. $85 apparently if it’s not under warranty. They told me that usually the battery is not included in warranty but gave me a new one out of leniency.....can you believe that! I explained to her that under Australian consumer law they would not have a leg to stand on if they decided not to replace yet she assured me they were doing a big favour. It’s a joke, good luck with your machine.
Dyson Team ..Dyson
Hi Carl,
Thank you for your query.
Sorry to hear you are experiencing a red light flashing on your machine. This indicates something is not right within your machine, however I am sure we will be able to help.
Please email [email protected] with your details and our Dyson Experts will be in touch very shortly and able to help.
We look forward to hearing from you and getting your V6 running.
Best wishes,
Shan
Linda Sasked
my Dyson v6 does not hold a charge for more than a minute, do I need to replace the battery it is about 2-3 years old?
1 answer
Dyson Team ..Dyson
Hi Linda,
Thanks for your question.
There are a few reasons this could be occurring, it may be an obstruction of airflow, an issue with the charger or the battery. So that we can assist, please email our Dyson experts at [email protected] including your contact details, the machine's serial number and a full description of the issue and we will be more than happy to help. The lights and sounds from the machine are used to diagnose exactly what is causing the issue and from there, we will be able to find a resolution for you.
Best wishes,
Mira
DAVIDasked
Motor head separated from canaster container. How do I reattach?
1 answer
Dyson Team ..Dyson
Hi David,
Thanks for your question. As the motorhead is the part that touches the floor when vacuuming and contains a spinning brush, is in a different location from the motor, I believe you may be meaning that the clear bin has fallen off, and you need assistance in reattaching it.
If the clear bin has detached from the machine, please use the instructions here to help you reattach it: https://www.youtube.com/watch?v=oGiMWqs6_Yo
If the motorhead has come apart, please see the first part of this video for directions on how to reattach it. https://www.youtube.com/watch?v=BCUY4crvKK8
If the videos do not help to resolve the issue, please email our Dyson experts at [email protected] including your contact details, the machine's serial number and a description of the issue and we will be happy to help.
Best wishes,
Louasked
Hi,have a Dyson v6 that is only holding charge for 10-20 seconds from a full charge,no blockages and empty. What else can I check?
1 answer
Dyson Team ..Dyson
Hi Lou,
Thank you for reaching out.
I am sorry to hear your V6 isn't running for as long as it should.
So we can help get this sorted, please give us a call on 1800 239 766 or reach out via [email protected]. Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST.
We look forward to hearing from you and assisting.
Best wishes,
Diane Casked
Can I use my V6 with an extension to ensure charge doesn't run out when I am using it for a long period of time?
1 answer
Dyson Team ..Dyson
Hi Diane,
Thank you for your query.
We do apologise for any disappointment, however the Dyson V6 range won't work when plugged in.
Best wishes,
JUDITH pAVIAasked
Hi
I am after information on how to clean Dyson brushes. Cant find any information on how to do this. Any help?
Thank you
1 answer
Dyson Team ..Dyson
Hi Judith,
Thank you for your query.
You can find a video showing how to remove the brush of the machine for easier cleaning here: https://youtu.be/fdnu4yk-5vI?t=24s
Once removed, simply remove the loose debris from the brush, and check the head (including the black spindle) for any caught debris.
I hope this helps, however if we can assist further, please reach out to our Dyson Experts via [email protected]
Best wishes,
Belinda Masked
My Dyson v6 filter will not come out. Came out when I first purchased but it now appears to be jammed or stuck, maybe with dirt as have not been able to remove for cleaning. Have had over 18 months now and have not been able to remove filter for months. Needs cleaning as blue light flashes if I try to use and cuts out by 10 mins. Can you please advise how I can remove filter if jammed with dirt? Thank you. Belinda
2 answers
I would ring Dyson service centre. In my experience they have always been very helpful
Dyson Team ..Dyson
Hi Belinda,
Thank you for reaching out.
I am sorry to hear about this. This is definitely not something we would expect.
Please give our Dyson Experts a call on 1800 239 766 and we will be more than happy to help. Our team are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm AEDST.
We look forward to assisting you.
Best wishes,
Joeasked
My Dyson V6 is stop working, it's flashing 5 times at the Max button but nothing running! Please advise?
1 answer
Dyson Team ..Dyson
Hi Joe,
I am sorry to hear about this.
I would encourage you to give our Dyson Experts a call on 1800 239 766 and we will be more than happy to help get this sorted.
We are open Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EDST.
We look forward to hearing from you and assisting.
Best wishes,
Hope Sasked
does anyone know if you can buy a replacement mesh screen for v6 I have a hole in mine and it surges when the filter is in place?
1 answer
Dyson Team ..Dyson
Hi Hope,
I am sorry to hear you are having trouble with your machine and you have a broken part.
If you could please email [email protected] with your details our Dyson Experts will be more than happy to help and get your machine back up and running.
We look forward to hearing from you.
Best wishes,
Stephenasked
My dyson V6 is two and a half years old, I damaged the charger and replaced it with a new one but the battery would not charge, so I bought a new battery and it has a blue light but there is no power when I go to use it. What is wrong with it now ? Stephen.
1 answer
Dyson Team ..Dyson
Hi Stephen,
We are sorry to hear that you are having an issue with your machine. Please ensure the charger is unplugged when trying to operate the machine.
Should the issue persist please contact our helpline on 1800 239 766. Our helpline is open Mon-Fri 8am-8pm and on the weekend 8.30am-4pm.
Best wishes,
Samuel
Facebook.com/Dyson
Catherineasked
My Dyson V6 is working well when fully charged. When I seat it in the charger the blue light comes on and the machine charges. However, if it is left in the charger and not used straight away it loses the charge in so only works for a few seconds. I then re-seat it, leave it to charge and use it straight away and it works fine. Why is it losing charge whilst still seated?
1 answer
Dyson Team ..Dyson
Hi Catherine,
Thank you for your query.
This certainly doesn't sound normal. I would encourage you to get in touch with our Dyson Experts via [email protected] or 1800 239 766 with your machine handy. Our Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EDST.
We look forward to hearing from you and assisting you.
Best wishes,
JoeZasked
Dyson V6 - red light flashes in charger and off charger red flashes 34 times and green light came on. Any ideas?
1 answer
Dyson Team ..Dyson
Hi there,
Thank you for reaching out.
I am sorry to hear about this. A red flashing light (flashing 34 times) can indicate an issue with the battery on your machine. We would encourage you to email [email protected] and our Dyson Experts will be more than happy to confirm if this is the case and assist.
We look forward to hearing from you.
Best wishes,
Larazetasked
Does the battery drain when the V6 is unplugged?
1 answer
Dyson Team ..Dyson
Hi there,
Thank you for your query.
Like many batteries, if left inactive for a period of time, the battery can loose charge.
We recommend if storing the machine, prior to first use after a period of time, we would recommend it is fully charged.
If we can assist further, please reach out to [email protected] and we will be more than happy to assist.
Best wishes,
Emilyasked
Hi there, just wondering what it means when my unit is on charge and it flashes alternative colours of orange and blue? I unplugg it and plug it back in and it stops.
Thanks, Emily
1 answer
Dyson Team ..Dyson
Hi Emily,
Thanks for your question.
If the machine was in Max power mode when it ran out of battery, an amber light may show while it is charging. It means that the machine reached a warmer temperature during use due to the higher power setting.
This is normal and the light will go off before the end of the charge. Please leave the machine for 3.5 hours to recharge fully.
If this does not resolve the issue please reach out at [email protected] and we will be happy to help you further.
Best wishes,
Wellwoodasked
After fully charged my Dyson will only go for a few minutes and then cuts out dead. Is it worth me trying a new battery? I am lost without it!
2 answers
Dyson Team ..Dyson
Hi there,
I am sorry to hear your V6 isn't running as long as it should.
Please give our Dyson Experts a call on 1800 239 766 with your machine handy and we will be more than happy to help determine what is happening and assist with a resolution.
Our team are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST.
We look forward to hearing from you.
Best wishes,
After following all the troubling shooting tips I could find, my now extremely clean Dyson would still not work. Solution? I finally checked the wall plug (It's location is not visible without moving a plant.) There was the culprit - the charger was still plugged into the outlet but had moved just enough that it was no longer receiving electricity . Because no light was showing on my Dyson, when in thr charger, I thought it was fully charged.
Plugged charger into wall outlet firmly and done!
Michael Casked
When I put my dyson v6 on charge the blue light stays on for a minute then goes off, I have to pull the charger out and put it back In for the blue charging light to come on which only stays in for a minute before it goes off again. It’s only a few month old and has always been the same not once has it charged properly. Any help?
2 answers
I'd be calling Dyson Customer Care if I were you. They are very helpful and knowledgable.
Dyson Team ..Dyson
Hi Michael,
Thanks for your question.
If the battery is fully charged, the blue light will only stay on for a minute or so when the machine is attached to the charger. If the battery is fully drained the blue solid charging light will stay on for 3.5 hours then switch off when fully charged.
Otherwise, the charger may have slipped out of position, so remove and reattach it in the docking station.
If this does not resolve the issue please reach out at [email protected] and we will be happy to help you further.
Best wishes,
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