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Reviews

4.6

302 reviews
5
(239)
4
(39)
3
(5)
2
(10)
1
(9)
  • Build Stage
  • Customer Service
    4.8 (106)
  • Site Admin
    4.8 (77)
  • Timeliness
    4.6 (82)
  • Structural Integrity
    4.8 (61)
  • Plumbing & Waterproofing
    4.7 (57)
  • Electrical & Lighting
    4.7 (55)
  • Flooring
    4.7 (55)
  • Transparency
    4.7 (96)
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Anonymous

AnonymousSydney, NSW

Great Customer Service

published

Thank you very much Eden Brae for guiding us to build our new home.
Can’t wait to see the finish house in Marsden Park. Thank you Emily Waters for your patient, great customer service and quick response whenever we have questions.
Your Job Number: 0021433
Your CDC Number : 8043399



Cooke F.

Cooke F.Sydney, NSW

0019896 - consultant Kayla, site manager Scott Wallyn

published

Kayla was a great point of reference from start to finish. If we had any issues or concerns she was able to provide a response and set concerns at ease

Michael

MichaelSydney, NSW

Great Customer Service & Highly Recommended Home Builders

published

I’m glad to have chosen Eden brae for our very first build. Eden brae have been amazing throughout the pre-construction process. Annique our salesperson was very helpful at all times, provided us with great suggestions and responded to all our questions promptly. Allysha our customer service officer has been more than helpful. She is always prompt and helpful and patient, I couldn’t recommend Eden brae enough! Thank you so much to the Eden brae team in helping us build our home.



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Matho

MathoSydney, NSW

  • 2 reviews

Very happy with the progress and customer service

published

Very happy with choosing Eden Brae to build the house. I had Kayla Griffin as my contact person she was responsive and did all the necessary work on time. They started the building on time as noted in the contract, so overall we had a good experience so far.Job Number – 0023181.

Titiksha P.

Titiksha P.Sydney, NSW

Site Supervisor and Quality of Build

published

I just want to state that we highly recommed building with Eden Brae homes and a big Thank you to our site supervisor David Elliott for being absolutely fantastic. He was always contactable and very prompt and all issues were resolved very quickly. Our CSO Johanna was also fantastic and very prompt and all matters very attended and resolved quickly! The house looked far more amazing then we had hoped and the quality of build was fantastic. We would gladly build again with them and highly recommend to others going forward.

Efficient and great customer service

published

I’m glad to have chosen Eden brae for our very first build. They have been amazing from the very beginning. Our salesperson Kristin was friendly and helpful at all times and responded to all our questions. Kayla our contact person from admin stage has been beyond amazing. Kayla is always prompt and helpful and patient, I couldn’t recommend Eden brae enough! Thank you so much to the Eden brae team in helping us build our house . Eden brae have chosen great staff to represent them.

Very Professional and Exceptional Customer Service!

published

Thank you Eden Brae Homes and staff for Building our Dream home! We're extremely happy with the quality and outcome of our house also the delivery is on time. Special thanks to our hardworking Building Supervisor Luis Reveros the service you gave to us is exceptional and very Professional.

Thank you, Eden Brae Homes

Ron & Erika

Friendly, professional and caring staff

published
Suresh P.

Suresh P.Sydney, NSW

1 year and still waiting....

published

Signed Initial contract in 2017 Apr and land registered in July 2018, it took 6 months for Council approval that is only 6 months coz we started following up in the 6th month but Builders never followed up.

Expensive and they never put themselves in customers shoe, paid extra money though it was them who are very slow to keep contract current.

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Nash S.

Nash S.Sydney, NSW

Fantastic job Fantastic Service

published
Maryanne Peiris

Maryanne PeirisSydney, NSW

0022531 - Delighted Service from Kayla Griffin

published

We are highly delighted with the services provided by Kayla during our pre contract stage. she was very responsive in timely manner all the time for all our requests . Awesome.

shirl

shirlSydney, NSW

Well done, Satisfied.

published

A bit slow begin, but finally not to bad. cost a bit expensive but worth. Customer Service Administrator has done good job. Always quick replied email, provided more information as required.

Stephen Trovato

Stephen TrovatoSydney, NSW

Excellent customer service with Eden Brae

published

Kayla Griffin has been our contract manager who has done a fabulous job. She was very efficient and would get on top of any question we had for her. We loved the clear lines of communication where we knew what was going on at what particular time. Thanks Kayla for all your hard work and we look forward to the construction phase with Cameron.

Julia and Stephen

Very patient and not pushy

published

My experience dealing with Jessica has been amazing. I certainly wasn’t the easiest customer to deal with as the banks were not kind to me but Jessica was very patient and supportive

Jack

JackSydney, NSW

Happy Customer

published

The pre-construction stage went very well. Everyone at Eden Brae, especially Jessica, was very helpful throughout the entire process. She was very quick and clear with her responds to my emails. There were no hidden costs or unexpected surprises. They were very understanding with our situation and were helpful in working around our budget. So far we had an amazing experience with Eden Brea. Looking forward to the construction phase.

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Great Customer Service

published

I am very pleased with the customer service we received from Allysha, Kate and Jaime. They were very quick to respond to any questions and explained the process clearly. Looking forward to the construction stage.

Thanks Eden Brae

Great to deal with

published

The Pre-Construction process went great. Jessica was great to deal with, and was very quick in responding to emails and followed up quickly on any queries we had.
The process we had to follow was made very clear to us, so there wasn't any surprises.
The initial cost estimates made ended up being very accurate, which is good.
Overall a great experience.

J Phan

J Phan

  • 2 reviews

Pre/constructing: consultation and assistance was very outstanding

published

The pre-construction period was very very pleasing. Eden Brae workers have been extremely helpful in answering questions and to assist myself throughout the whole process. Even when we upgrade the last minute, they were still very helpful to ensure my needs are meet as well as ensuring the construction would commence properly to my liking.
Would very recommend your next build with Eden Brae

A great experience

published

I dealt with Jessica throughout our pre construction stage and I we had a great experience. Jess kept us up to date throughout the process and was clear on instructions and dates to move forward. All staff we dealt with at Eden Brae from contract signing to home selections were excellent to deal with. Looking forward to start building. Thanks Eden Brae!

Aaron and Bec

Aaron and BecIllawarra, NSW

Eden Brae - Building & Customer Service Super Stars

published
Page 5 of 16
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Questions & Answers

Raj

Rajasked

NSW, Norwest

I have got 357 m2 land in Schofields and looking to build double story with $270 to $310 . Any suggestions please

1 answer
Cooke F.
Cooke F.

We had a custom built home with Eden Brae due to our block size being 370s/m.
It was called a Wyndham27
Not sure if they can build or amend the sizing

Get an answer from our members and Eden Brae Homes representatives

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