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Reviewer Photos & Videos
AnonymousSydney, NSW
- NSW, Norwest
- Verified customer
Great Customer Service
Thank you very much Eden Brae for guiding us to build our new home.
Can’t wait to see the finish house in Marsden Park. Thank you Emily Waters for your patient, great customer service and quick response whenever we have questions.
Your Job Number: 0021433
Your CDC Number : 8043399
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Cooke F.Sydney, NSW
- NSW, Norwest
- Verified customer
0019896 - consultant Kayla, site manager Scott Wallyn
Kayla was a great point of reference from start to finish. If we had any issues or concerns she was able to provide a response and set concerns at ease
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MichaelSydney, NSW
- NSW, Norwest
- Verified customer
Great Customer Service & Highly Recommended Home Builders
I’m glad to have chosen Eden brae for our very first build. Eden brae have been amazing throughout the pre-construction process. Annique our salesperson was very helpful at all times, provided us with great suggestions and responded to all our questions promptly. Allysha our customer service officer has been more than helpful. She is always prompt and helpful and patient, I couldn’t recommend Eden brae enough! Thank you so much to the Eden brae team in helping us build our home.
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MathoSydney, NSW
- 2 reviews
- NSW, Norwest
- Verified customer
Very happy with the progress and customer service
Very happy with choosing Eden Brae to build the house. I had Kayla Griffin as my contact person she was responsive and did all the necessary work on time. They started the building on time as noted in the contract, so overall we had a good experience so far.Job Number – 0023181.
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Titiksha P.Sydney, NSW
- NSW, Norwest
- Verified customer
Site Supervisor and Quality of Build
I just want to state that we highly recommed building with Eden Brae homes and a big Thank you to our site supervisor David Elliott for being absolutely fantastic. He was always contactable and very prompt and all issues were resolved very quickly. Our CSO Johanna was also fantastic and very prompt and all matters very attended and resolved quickly! The house looked far more amazing then we had hoped and the quality of build was fantastic. We would gladly build again with them and highly recommend to others going forward.
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- NSW, Norwest
- Verified customer
Efficient and great customer service
I’m glad to have chosen Eden brae for our very first build. They have been amazing from the very beginning. Our salesperson Kristin was friendly and helpful at all times and responded to all our questions. Kayla our contact person from admin stage has been beyond amazing. Kayla is always prompt and helpful and patient, I couldn’t recommend Eden brae enough! Thank you so much to the Eden brae team in helping us build our house . Eden brae have chosen great staff to represent them.
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- NSW, Norwest
- Verified customer
Very Professional and Exceptional Customer Service!
Thank you Eden Brae Homes and staff for Building our Dream home! We're extremely happy with the quality and outcome of our house also the delivery is on time. Special thanks to our hardworking Building Supervisor Luis Reveros the service you gave to us is exceptional and very Professional.
Thank you, Eden Brae Homes
Ron & Erika
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Emma and Glenn ChalkerSydney, NSW
- NSW, Norwest
- Verified customer
Friendly, professional and caring staff
We had started the journey of our dream home build with Eden Brae Norwest, late in 2017, when in early 2018 life-threatening illness hit our family. During this confusing and emotional time, we became a bit muddled. We were still getting familiar with the language and required documents of building as it had changed significantly since our last build 16 years ago. Kayla, Portia and Charles were supportive and caring at all times assisting us with solutions to our concerns and explaining, then explaining again until we understood.
We are now u...Read more
p to the construction stage, and thus far, we feel supported by the Eden Brae team, and our leading go-to guru Kayla has been amazing. The team regularly ensure we are happy and provide frequent updates to my husband and me. We are building the Marina 42, and as with any build, there is a lot of details and so many choices and decisions to make. We also thank the team and especially Kayla and Portia for their patience with a few minor hiccups due to my lack of checking some details with our selections. So as our Eden Brae journey continues as we move to the construction stage, I am confident that the support and care we have experienced pre-construction will continue. Thank you so much, Eden Brae Norwest!Similar opinion? Write a review on ieatwords.com.au!
Suresh P.Sydney, NSW
- NSW, Norwest
- Verified customer
1 year and still waiting....
Signed Initial contract in 2017 Apr and land registered in July 2018, it took 6 months for Council approval that is only 6 months coz we started following up in the 6th month but Builders never followed up.
Expensive and they never put themselves in customers shoe, paid extra money though it was them who are very slow to keep contract current.
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Nash S.Sydney, NSW
- NSW, Norwest
- Verified customer
Fantastic job Fantastic Service
This was first home and never had any experience before. I want to display homes in oran park. Donovan Lewis the sales consultant took time and explained everything to us. After that journey started and we were updated step by step for everything. I was very happy with the follow up. Even if you cannot speak with customer service team sometime but they make sure that they respond to every email and give you call back. My customer service person was Debbie Setu. I think i had fantastic experience. She always responded to my emails and phone call...Read more
s. I sometime feel bad for sending so many email but Debbie was always friendly and happy to help. She really valued the customer and understood that I had many follow up questions. She was always nice and understanding. My site supervisor Mr Ivo Jajcevic always informed me about the construction step by step progress. Eden Brae gives you camera view of construction progress which was fantastic. My site supervisor Ivo Jajcevic was fantastic and I was really happy with his service at each stage.I would say this guy really loves his job and he was full on. Let me tell you I would have made almost 200 phone call to this guy before construction and after the settelment was done. Not a single time this guy was annoyed. He always delivered his promise. There were time when he would call me to just follow up if anything else he can do. The quality of Eden Brae is very good and I am very happy with the final product. After the settelment was done most of the building supervisor would ask to add any additional small work in maintanance period. But my experience with Ivo Jajcevic was totally different. He has taken the responsibility and completed everything what I have requested. There is almost nothing left for the maintanance manager to do. Thank you very much Ivo Jajcevic I hope management in Eden Brae read this and you get some sort of reward. I would like to thank everyone at EdenBrae team who worked so hard for our first home. We really are very happy with your service. Thank you very much to Nina too for the fantastic cleaning job.Similar opinion? Write a review on ieatwords.com.au!
Maryanne PeirisSydney, NSW
- NSW, Norwest
- Verified customer
0022531 - Delighted Service from Kayla Griffin
We are highly delighted with the services provided by Kayla during our pre contract stage. she was very responsive in timely manner all the time for all our requests . Awesome.
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shirlSydney, NSW
- NSW, Norwest
- Verified customer
Well done, Satisfied.
A bit slow begin, but finally not to bad. cost a bit expensive but worth. Customer Service Administrator has done good job. Always quick replied email, provided more information as required.
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Stephen TrovatoSydney, NSW
- NSW, Norwest
- Verified customer
Excellent customer service with Eden Brae
Kayla Griffin has been our contract manager who has done a fabulous job. She was very efficient and would get on top of any question we had for her. We loved the clear lines of communication where we knew what was going on at what particular time. Thanks Kayla for all your hard work and we look forward to the construction phase with Cameron.
Julia and Stephen
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- NSW, Norwest
- Verified customer
Very patient and not pushy
My experience dealing with Jessica has been amazing. I certainly wasn’t the easiest customer to deal with as the banks were not kind to me but Jessica was very patient and supportive
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JackSydney, NSW
- NSW, Norwest
- Verified customer
Happy Customer
The pre-construction stage went very well. Everyone at Eden Brae, especially Jessica, was very helpful throughout the entire process. She was very quick and clear with her responds to my emails. There were no hidden costs or unexpected surprises. They were very understanding with our situation and were helpful in working around our budget. So far we had an amazing experience with Eden Brea. Looking forward to the construction phase.
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- NSW, Norwest
- Verified customer
Great Customer Service
I am very pleased with the customer service we received from Allysha, Kate and Jaime. They were very quick to respond to any questions and explained the process clearly. Looking forward to the construction stage.
Thanks Eden Brae
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- NSW, Norwest
- Verified customer
Great to deal with
The Pre-Construction process went great. Jessica was great to deal with, and was very quick in responding to emails and followed up quickly on any queries we had.
The process we had to follow was made very clear to us, so there wasn't any surprises.
The initial cost estimates made ended up being very accurate, which is good.
Overall a great experience.
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J Phan
- 2 reviews
- NSW, Norwest
- Verified customer
Pre/constructing: consultation and assistance was very outstanding
The pre-construction period was very very pleasing. Eden Brae workers have been extremely helpful in answering questions and to assist myself throughout the whole process. Even when we upgrade the last minute, they were still very helpful to ensure my needs are meet as well as ensuring the construction would commence properly to my liking.
Would very recommend your next build with Eden Brae
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Mitch- Calderwood ValleyIllawarra, NSW
- NSW, Norwest
- Verified customer
A great experience
I dealt with Jessica throughout our pre construction stage and I we had a great experience. Jess kept us up to date throughout the process and was clear on instructions and dates to move forward. All staff we dealt with at Eden Brae from contract signing to home selections were excellent to deal with. Looking forward to start building. Thanks Eden Brae!
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Aaron and BecIllawarra, NSW
- NSW, Norwest
- Verified customer
Eden Brae - Building & Customer Service Super Stars
Working with Eden Brae to build our new home has been an amazing experience, if I could give them 10 stars I would. From the moment we stepped though the doors of the first Eden Brae display home we knew this was the builder for us and after our first meeting with Jamie Fuentes we were sold!! We originally looked at the Bristol, Jamie went above and beyond with assisting us with changing the layout and was ever so understanding when we decided to go with the Lincoln. We have had a number of dealings with Donovan at Oran Park who we met when ...Read more
viewing the Lincoln and were impressed with his ethics when he discovered we had already started the process with Jamie, instead of taking the sale encouraged us to continue our dealings with Jamie. We then moved onto signing our contract and we have the pleasure of dealing with Charles and our amazing Customer Service Administrator Debbie Setu. Charles took the time to explain the contract we were signing, made suggestions in regards to including additional funds to cover what could have been an unexpected costing in regards to council and our hydraulics, answered the long list of questions we had and even assisted with a couple of last minute changes we had with the facade, my partner and I were impressed at the costing on the home as it was lower than when we expected. Debbie Setu our Customer Service Administrator is one of the best service providers I have come across. I can't even begin to imagine how busy her job must be yet she always made us feel like we were her only client. She always got back to us by either e-mail or phone on the day we had posed a question and was happy to accomodate our needs. As our plans progressed we had to make a few changed along the way and she was so very patience when I'm sure at times she felt like swearing!!! Debbie never made us feel like we were being difficult which was reassuring as sometime we felt we were. Debbie truely is amazing, she is hard working, dedicated to her position, understanding of her clients needs and for us made the experience of building a new home into a relaxing and exciting one. Debbie is a true asset to Eden Brae and we will never be able to thank her enough for the assistance and care she has taken while looking after the finer details of our build. We moved onto colour selections and our minds were a buzz!! Thankful we had a fabulous team dedicated to making our selections a breeze when there is such an array of colour and styles to choose from. Eden Brae’s Home Options Gallery is second to none!!! We’d like to give a special shout out to Sarah Lively, Leesa Daly-Lorenzo, Faiza, Michelle Tribe & Glen Huskinson ... your input, advice and suggestions have greatly contributed to making our house a home. Thank you especially to Sarah, Leesa and Faiza who happily assisted with our outrageous requests and for being so understanding when I had a momentary meltdown over our kitchen, more suggestions and you designed and created a kitchen layout 10 times better than the one we originally had our hearts set on!! The three of you work tirelessly to ensure the major and minor finishes to our home were absolutely perfect, we have no regrets in regards to colours, layouts and finishes of our new home ... and the same said, we cannot thank you enough for the time you invested in bring life to our new home. We are now at construction and Eden Brae has again exceeded all of our expectations. Robert Miller is our Site Supervisor and is a master in this domain. Our build is running along like a well oiled machine as Robert is always thinking two steps ahead and is ensuring the next stage of the build is ready to go once the current one is complete. The site is clean, the tradesmen have a sence of pride in their work and it shines through in the finished product. Seeing our new home come to life has cemented the ideal of why Eden Brae is at the top of the building ladder. I have project home built twice before and this build has far exceeded any expectation I previously had. We are wrapped with our experience so far and if we get the chance to build again we would happily sign on for another build with Eden Brae, they are professional, provide a beautifully finished home and have rightfully earned the HIA Australian Professional Major Builder award in 2018.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Rajasked
I have got 357 m2 land in Schofields and looking to build double story with $270 to $310 . Any suggestions please
1 answer
We had a custom built home with Eden Brae due to our block size being 370s/m.
It was called a Wyndham27
Not sure if they can build or amend the sizing
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