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154 questions from our users
I booked flyed from OR Tambo to George Cape. My dates are wrong how do i change my dates
I paid for the ticket for Japan. But I didn’t get any email. So I thought it was not booking. But finally my bank show me that I paid your company. I don’t have any date about my trip. I don’t know when, where, how to get Japan. I don’t have my number for reservation. So I can’t use your automatic chat . I’m waiting for your real message.
Call your bank to cancel your payment. This is the only way you can get your money back. I had the same issue. Lively my bank got my money back.
My airline (jetstar) cancelled our flight, ref nbr 263954419. They have refunded money to you. You have not responded to my request for refund. You are a disgusting. Please reimburse.
I booked a flight on turkish airlines through edreams fron saudi arabia to buenos aires. I cancelled the flight and i am still waiting for refund its more than 2 months and they did not give my money back? I called them15 timessaying that you have to wait. Is there any thing i can do to get my money
I have just booked through eDreams does this meen it is a scam and my flight is not legit ??? if so how do I get my money back?
You probably won’t get your flight unless you pay for it again at the airport..if you paid with a credit card expect other random flights that you didn’t book, to appear on your statements in the future.
omg really !!!!! ive checked with Jetstar and there saying its all good on there end?
Hi Unhappy!
If your'e booked and confirmed with Jetstar then it seems ok. But that wasn't what I was saying. Please reread over my complaint. I certainly will never book through them. Julie(above) seems to know more than I do.
Hi I paid for a airline ticket that turned out to be in American dollars I am Australian so I naturally thought was in Australian dollars I now feel very decived as your Website does not indicate that it is in American dollars
when can I expect my refund from eDreams, I am waiting since December 2021?
Each week we called both Qantas and eDreams asking for refund. Got nowhere for 6 months. A few weeks ago we were fortunate to be connected to a Qantas rep named Shelly who is based in Fiji. She was ...
Read moresuper helpful. She contacted eDreams herself. She got Qantas to refund to eDreams. eDreams sent money to us a couple of weeks later.
Why have you taken money from my account as I haven't made any booking ?
Hi Jeffrey, this question should be addressed to eDreams.
I would however like to take this opportunity to respond to the eDreams response:...
Read more Dear eDreams Social Media Responder, An apology without action and follow through is not an apology even in the realm of Public Relations. It's simple, I want my money back.
How can i call to edreams..
I have made mistake in my date of birth and i need to change it
Thank you!
I booked a flight to Winnipeg and my credit card statement says Barcelona. Is this a problem? I have flight confirmation from the airline
Hello anybody have their Australian customer service number. I need to talk to them regarding my refund.
As per my experience, refund will never come. Big mistake that you and I have done by buying tickets using Edreams. Their support team are based in India Delhi and they all are hopeless, arrogant and ...
Read moredo not want to do anything. They are lazy and will never return your call or they will commit but never deliver
Why do other companies give their customers a full refund on flights that they cancelled but you get nothing back from Edreams?
What is edreams contact number? I am based on sydney australia.
+44 2076608891
Good luck, they tel you what you want to hear but nothing ever happens.
e-dreams app doesn't update flight??
I have made a change of date on a flight, and I've reveived an email confirming my changes, but the app doesn't update the changes.
Now I'm afraid if the changes really apply. Anybody with similar experience?
kind regards
Marttin
Same deal.
I called the first time and they told me everything was fine and that it was a problem of the app.
Now we are 20 days away from the flight and i called again because the date was still wron...
What an awful situation
when I changed the booking they called me within an hour, but when I try to find contact-information to E-dream, it seems to be missing. They are very difficult to get in touch...
Has anyone found an actual phone number for a company representative? I have called a number of numbers with different country prefixes in the front and they all go back to the Indian call centre. I've had more than 10 interactions with this company and its all the same call centre with the same pattern. When you put pressure on them they will tell you a company representative will get back to you in 24 hours this is a scam so they can end the call. You will never hear from anyone but the call centre. Post if you have ever found a number for for this shelf company in Spain.
By the way the call centre doesn't know the difference between Austria and Australia and keeps sending me the number for Austria this is what you have to deal with.
THEY WILL NEVER ANSWER YOUR PHONE CALL.
A COMPLETE FRAUD AND I CAN NOT UNDERSTAND WHY AND HOW ARE THEY ALLOWED TO OPERATE.
Hello,
I am contacting you because I am not satisfied with your service,
I booked a flight from 05/21/22 to 06/06/22 from Nice to Santa Cruz with the flexible ticket option (service that you charged me about 100€ per ticket).
I decided to change the dates on the app using the "Manage" option, and I found a flight for which it was indicated the total price of the change was 0€ thanks to the Flexible option.
I received an email saying that my request was being processed and that you would contact me. A week later, not having any news I decided to call you (1 hour on the phone) and you told me that you had not confirmed my change because I did not answer either the phone or by email (you never contacted me). I asked you during the call to do the change and you asked me about 1500€, so I cancelled the request.
I called you back two days later, you told me that there are no more flights on the dates indicated, so I decided to change the dates by a few days, you told me that there are no more flights for the whole month of June. (another lie)
Today, I am still using your application to request a change of date because I have found a new flight among many other flights in June (I guess it's a miracle).
The total price I have to pay is 139€ corresponding to the difference in price between the initial ticket and the new one. You called me back a few hours later and asked me for 1500€, I told you that I have the picture in front of me with the difference of 139€ that I am ready to pay, and after a few minutes you told me that the system is not working and that you will call me back in 10 minutes, you never called me back...
Can I have a change of my date, service for which I paid. And if you really don't want to do it for X or Y reason, have the honesty to tell me that you are dishonest.
Thank you
Why does the Australian Government allow this shonky company to operate outside our consumer laws. We are Australian taxpayers and hence our government should be managing our interests.
Hi, I'm Joel and I booked a ticket on the 20th of March but booking is still in process...and I don't get it... please help.. booking reference number is 9010472103
how do i cancel my membership
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