Zero customer service - no phone number, no email, messenger is a useless chat Bot and their app does not work. When you book anything through this platform it’s similar to donating to a charity other than when you donate to a charity You lose the money but it usually goes to a good cause

I have tried finding a number for eDreams NOTHING! false advertising and charged a fee when the actual company itself told me their information was incorrect!! AU495817400 not honest company

Do not book with this company, I have been trying to get my refund since the 5th of March. The phone number 1300070954 is no longer connected, they don't respond to emails.

The is Company has received a refund from T’Way Airlines but has not past back to me
Air Asia cancelled my flight and again no refund has been received
If you see a 5 star review it is possible it is fake

eDreams have had non existent customer service since flights have been cancelled due to covid. Our airline is offering a full refund, and months down the track we still can’t obtain this from eDreams, and in fact they are extremely difficult to contact, and unhelpful if you actually manage to make any contact. We have contacted our bank fraud department for a credit card cash back as this appears to be the only way that people can get their money back, as well as the ACCC. There are over 1000 members of the eDreams Scammers Facebook group with everyone having the same problems. I greatly suspect that many of the positive five star reviews on this site are fake. We regret the day that we ever booked with eDreams and never would again!

I have tried all emails I found to contact eDreams, phone numbers and nothing! There's no way I can contact them, I keep receiving a bot response saying that any of those contact details are longer use for customer support! So how do I contact customer support????
My flight is due in 15 days and still no answer!

Shashank has provided excellent service. I am so grateful to him.He was very helpful, quick and paid good attention to detail.He also helped with other required information that I need urgently.

Booking online was easy, however communication between edreams and myself concerning flight changes etc. was poor. I was advised by email that flight was changed (flight no longer existed, so no fault of edreams) but there were other options, non of which suited. Manage my booking" still showed original flight details, a phone call direct to airline confirmed a change of date (which didnt suit). Subsequent attempts to reach edreams was pretty non-existent - Aust contact numbers on website were incorrect. Eventually fluked a web page giving me a contact no. and the person at that number was extremely helpful and solved my problem. Have email acknowledging refund but will take 90 days....

Their support is nowhere to be found for over 2 months! I need a confirmation about the refund of my cancelled flight! Their website can't even find my booking and saying it does not exist are you joking me?!?!?!

My flight was canceled (Melb to LA return) by QANTAS due to COVID. Despite 2 months of constant calls, emails & FB posts eDreams have not refunded my booking despite qantas saying I am entitled. They don’t answer their phone and at no stage have they emailed me to let me know my flight was cancelled or to advise what is happening. Check out the eDreams scammers page on fb for more details. Avoid at all costs

Any bad thoughts I had about edreams have now been fully reversed, we’ll done to you guys for making contact with me and resolving my financial loss, you’ve restored my faith in online bookings.

We paid extra for Cancel For Any Reason Insurance. We've phoned at least 6 times and we still don't have our money back. Each time we were told something different by staff.

I have to thank Alok who called me regarding the refund for my cancelled ticket (hope I spell his name correctly). His approach was very friendly and honest. Thanks Alok

l was just on the Phone with ShaShank from Edreams and he was So helpful with my Refund . he was understanding and was there to Help. l was calling from Australia so there was a Great time difference.
But Shashank was happy and cheerful . and was there to Help me .Keep up the Great work Shashank

On 1st May 2020 I requested for a full refund because airlines been canceled my FLIGHTS, checked online it said 10days but it's 27 days now still nothing, tried to call them thousand times but the phone 1300 070 954 and 02 8278 4481 in Australia been disconnected??? I suspect it's scam! Please don't ever never go with eDreams. They don't want to refund to you at all. Who the hell can wait for 90 days for the refund?

I had booked a flight from Venice to Athens my flight was cancelled. Lara contacted me after I requested via my booking on streams for a refund. He advised it would be refunded in 90 days

Want to thankyou for the good service, I just need to get a refund on the rental car and I’m done! Thankyou once again Rahul. Have a great day, thanks

Do not use this company for your reservations!

I reserve a car with them to which they confirm the reservation. I paid the full balance, however, when I went to pick up the car, the place was closed. Due to this, I have to pay an excess of $200 dollars for a last minute car hire.

They are not wanting to refund my money, not believing that the company was closed - to which a simple phone call to the company I have hired the car would confirm and solve.

Safe yourself some stress and Avoid Edreams!

The worst experience have I ever had with an agency's Customer Service! Don't book with them ever!
My flight was permanently cancelled by the Airline (the shut down the office in my destination city) and of course gave full refund to all the people I know in just a few days. Under Australian law they have to give you choices to compensate a service that was cancelled. I have been dealing with eDreams for more than a month now and every agent will say a different thing (2 of them even lied to me) and they said they can't contact the Airline and that I should keep waiting. I'm so sorry I used them, never again!