eDreams (page 2 of 86)
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Bad customer service
I was asking for an invoice reissued because there was a mistake on their end with my baggage purchase that I’ve already paid but they never got back to me. I end up losing my money for my baggage purchase as it was not shown on the actual airline ticket and was confirmed by the airline that there was no baggage purchase even though I’ve paid. Customer service left me hanging on chat and doesn't reply back.
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THEIVES !!
Still waiting for my tickets refund after more than 3yrs when my flights were cancelled by the airline due to the covid pandemic. I have confirmed directly with the airline that they have refunded eDreams in March 2023. I was told by eDreams in early August that my refund was being processed by the finance dept & I should just wait. This company should be rejected by the airlines and be shut down. I would be interested in other ripped off customers who would be interested in taking class legal action against these scammers!
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Complete rubbish
With Prime membership you will pay more than what you can find with a quick Google search/Skyscanner. If you remember to cancel in your free trial you're fine but if you forget (like me) you'll get stung for 12 months.
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No Flight, Partial Refund
Do NOT use eDreams. Booked a flight on Spirit Airlines that was cancelled due to a mechanical issue with the aircraft. Booked a flight on another airline.
eDreams only refunded $415.86 on a flight that was billed for $546.99. Their receipt (attached) shows the cost of the ticket was $444.90 and they billed a $106.01 "intermediation service" fee. Why am I only getting $415.86 back? I should note I booked the new flight myself, AND I paid an additional yearly membership of about $70. Their only response was that this refund meets the terms of my agreement.
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MANAGE MY BOOKING NOT WORKING
No customer support at all. Bots redirect you to go to the website to "manage my booking" but the function doesn't work.
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Terrible
Do not use these people. They take your money based on flight schedules and don't check for available seats till after you have paid. If you have multiple "Legs" to your trip, the will book and take your money for the available legs and tell you that you will need to arrange the other legs yourself, they can't help you. They will take the money from your card for all legs and it takes a week to refund you for the legs they couldn't book. I paid for a flight from Singapore to Phuket that I could not use and they would not refund I'm out of pocket $320. There is no way of contacting them, chatbots only. Avoid this site.
unreliable company
I prepaid for a car for a 7pm pickup at Dulles Airport for 3 day rental. I got there at 730 p.m., found between 20 and 30 people waiting, no cars available. Waited 2.5hrs still no car. This was prepaid, so my car should have been there. Called them and was on the phone for another 45 minutes. They told me they couldn't do anything but would book me with another car rental. They told me, the total cost for a new rental was $190. I got to a new car rental location and they only booked me for one day. The original booking was for 3 days. The total
... Read more cost for booking the new car for 3 days is $394. $ 204 more than my prepaid. And now they are refusing to get me a refund for my original booking. I travel a lot and so rent cars all the time. This is my worst experience ever.
E Dreams-Worst Experience- It should be zer0 star
I had the worst experience with E dreams. I tried rebooking my flight with them. All I was told was that someone from their office will call me and but none rang me back and this went for a while. Today, I got an email from them saying I can no longer re book my flight and I can not make any refunds. This is called daylight robbery. Please change your name to E-Nightmare
Flight was canceled, no refund issued after 1 week
I’ve been played around with edreams after they canceled my flight.
No refund was issued yet after 1 week.
Booking status is still processing, they said they issued a refund, but because the funds are still pending it should take a few hours to return to my account and it didn’t yet.
I find very hard to speak with someone and they’re blaming my bank when clearly they’re holding my money at their end as you can see in their status still showing booking pending.
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Horrible service
All people on call center are really dumb.
They don't understand what you're saying.
For changing of reservation took over 2 hours to find someone who I think understanding me but he turned out to be a dumb one too. He heard December instead of November.
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eDreams Complaint
Impossible to contact. Refusal to give access to insurance claim procedure. Waste of money paying insurance as it is apparent eDreams want to avoid insurance other that to sell you a policy. No stars for customer service. Unfortunately I need to make a claim and have incurred $2,000 of expenses that are covered by insurance however it is impossible to make or discuss a claim.
How is this company in business? Please stay away - there are many competitors that are infinitely better.
Stay away from this company at all costs
This company is unethical and misleading and should be reported to the ACCC, which I am doing. I purchased a flight several hours before departure. Go to the airport and air Asia can’t find my booking. I ended up having to purchase another flight from air Asia direct. And now trying to get a refund from edreams is a nightmare. It’s impossible to get in contact with their support. Their app doesn’t have any info regarding my refund like they claim. Do not book with this company if you went a stress free experience. I wish I checked the reviews before booking.
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Would give no stars if I could
Booked through their site, got an email saying the airline had cancelled my return flight and there we no other flights available. Tried to cancel my outward flight and it didn't cancel throught their site. So I had to do it directly with the airline. The airline gave me a refund number to give to edreams...there is NO WAY TO CONTACT THEM! They do not reply in their chat and there are no numbers to call. The app says a refund can take up to 3 months for the airline to approve. That's a lie, the airline has already approved it. They are scammers and thieves DO NOT BOOK WITH THEM! I'm about to get Department of Fair Trading involved.
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They are cheaters for sure
I bought the air ticket on eDreams website. When I am back from trip, they steal money from my bank account ($99.99), for so called eDreams prime account membership.
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they steal your money!
booked flights to the UK for me and my family and it said $6,500 on my invoice but then they charged me $10,400!! upon checking said my invoice was in american dollars! which is crazy cknsidering i live in australia! it's been 3 days since i booekd and i'm asking for a full refund and they're saying they're gonna charge me upto $600 cancellation fee! DO NOT book with these robbers!!!
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Do not use this site….
I booked a single flight with Jetstar and unknowingly was diverted to this site. A month later charged $99.99 for a vip membership. Can’t get a refund and nearly impossible to speak to anyone. I’ll never use this vip membership. Only takes one tick in a box. No notification that the $99 was going to be charged…..
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SCAM DO NOT USE
Purchased flights through edreams, was charged an additional $100 a month later as I was unknowingly subscribed to their edreams “prime membership” and if you don’t cancel within 30 days you are charged $100. Called them to get refund but didn’t allow it as they sent me an email about the membership that stated it would charged me $100 in the fine print!!
They are the worst to book with
Edreams advertise for crocks and fake car hiring companies - you will get trapped and scammed and they will not offer you any refund
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Scam and fraud
Unauthorised activity. Took $100 out of my account without any notice.
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Scammer
I became a trial prime member to get a flight deal and never be able to cancel the subscription. Both apps and website got error so called the customer service. It was already hard to get to talk to the agent but finally I could! Then he asked lots of meaning less questions and also offered vouchers to stop me from canceling. But finally he did and sent me an email stating it’s cancelled. I checked the apps and it wasn’t changed so asked the guy to update but he said it’ll get updated so I believed. BUT it never got cancelled after next day or
... Read more two. Even more, during the phone call, they hide my payment details so that I can’t remove the card details. I checked up online and apparently it’s not just me. They advices to block on bank card. I called the card company and ended up canceling my card. So annoying. They’re just the worst. I’m now worried if my flight ticket is fake..
ABSOLUTELY NIGHTMARE EXPERIENCE!...
ABSOLUTELY NIGHTMARE EXPERIENCE!...
ABSOLUTELY NIGHTMARE EXPERIENCE!...If I could give E Dreams Zero rating then I would, or even a minus rating then I would!....I will be suing your company 100% I don’t know how you feel it is okay that I reserved a car for $727.92 then the flight was cancelled of no fault of my own, so I contacted E Dreams right away to let them know. Then the next day I get to the car rental office and they even refuse to even let me on the shuttle bus because there is no record of my reservation or payment on the system. Th
Close to a scam
Purchased a returned flight - Europe to Aus for $3k. Took flight to Aus - no issues. Return flight changing dates was not possible. Actually it was but instead of the change being $200, as advertised on their website for any day/time over a 3 month period, it was $2500. One way tickets with top tier companies were selling for $800. In summary, paid $3k for a LHR to MEL flight.
Scammers and thieves
Scammers and thieves
After 3 years (only) I supposed to get a refund, of course the credit card that I used for the payment was already expired, I informed 2 times the customer support providing new credit card info but they anyway refund it to the expired one. I contacted then the support 2 times, the first time they collect all my personal private info ensuring me was a safe system and that I would be refund there but eventually it wasn't the case. I so contacted the support again and the second agent told me couldn't know what the other agen
Disgraceful and scamming membership costs…. Stay away!
First time we have used them and the last! If things go wrong they have no interest or understanding and no matter what status your ticket or your circumstances there is no chance you’ll get a refund from this company. Pay a bit more for the peace of mind.
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SCAM AND NO HELP EVEN AFTER PAYING YEARLY MEMBERSHIP FEE THAT THEY CHARGED WITHOUT MY CONSENT
Booked my flights through these muppets, absolutely gutted that they hooked us on yearly membership without consent, called them numerous times on their so called premium customer line to make a change of booking date but they palmed us off to call airlines directly. no accountability or service whatsoever and definitely wasn't the cheapest
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Terrible dishonest organisation
I booked multiple flights through edreams and chose flexi fares because our travel plans were moveable. When my husband had a road accident I needed to change flights as a matter of urgency to travel to him and bring him home. Flexi fares were not flexible and no response from the company which meant I had to outlay a lot of money to change flights direct with airlines. Was also somehow signed up to some sort of membership which has debited my account - twice. Company now claims one debit was not by them. Have tried to cancel membership but website does not allow you to do this.
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Terrible
Thieves/ crooks …. Just stay away pls from this company …do not trust them !!!!!. Unauthorised 99.99$ taken out of my account a month after I booked a flight with them .I booked and paid for a flight not a membership.
No email saying of looming cost involved with booking flight .
Booked a flight from Amsterdam to Madrid .
Had to make a change to my return ticket .
Phoned them and they said emergency team would call me back within 24 h .
3 days later I got a call to call them saying to call them again .
By that time I already booked a new ticket as I had to get home for an emergency.
Asked for a refund by email but never heard back .
Cancelled my card and now need to update all my bill payments as I don’t trust them .
Very useless, Save yourself the pain!
I have never reviewed anything in my life but I had to review this shocking experience. I booked a flight from Harare to London Heathrow. Requested that I get 2 x 23kg checked baggage. They booked me to connect in Copenhagen and when I went to check in online I got told that I only had 1 x 23kg from Copenhagen to Heathrow. I called edreams only to be told that I had pay 170 Euros for the extra bag, which when bought through the airline is on 35 Euros. My question for them is, when they were making my booking, what did they think was going to ha
... Read moreppen to the other bag when it gets to Copenhagen? And on the same same day they took $99 dollars from my account that I never agreed to. Please avoid at all costs. Go with reputable and better travel agent. They have other site that have good reviews but I think they are their sponsored sites. Again I repeat, useless.
Awful scam
Booked flights but to be charged a monthly subscription $99 without consent. Their customer service kept saying 'We are sorry, because of system error it is just delayed but it will happen in 7 business days.' like a broken tape recorder. I have tried over 5 times but never refunded. Scam!!
eDreams a Greatest SCAM network.
Dear readers and scam watchers
I sympathize with victims of this network
eDreams USA The mother of scamming networks
eDreams.esp
eDreams Australia
eDreams Europe.
eDreams Global is the one that manage all UNAUTHORISED ILLEGAL prime subscription sign ups in Australia.
I am sure thousands of people who Google for bargain airlines tickets, hotels, car hires etc are falling victim to these professional scammers.
My advise is to pay $50-$100 extra for a ligitimate business but say F**k off to edreams and then alike.
I saved a few dollars buying Jetstar tickets a month ago but a month later the first of Evil knows how many subscription payments they suck off me, but will cancel my card .
Good luck
How they get customers is obviously a SCAM!
Be cautious and do not fall victim to FRAUD! I purchased airline tickets without realizing that I had checked one of the options (free membership) Only discovered when they deducted $99.00 from my account... Usually you will get at least a notification about your ending trial... when I logged into my account to check what is going on and notification was turned off by Edreams. I did not get any notifications at all about my ending,, trial,, !!! While I bought my flight tickets they took my bank details for their future membership!!! ( I didnt
... Read more gave separately my bank details!!!)When I made it clear that I do not want to be a member and that I want a full refund, the customer service,, representative,, tried to give me a voucher. Finally managed to get the email address for customer service, I sent an email but have received no response. It is obviously designed so that the client is unaware and you will notice when they already took money from your account. And they have made it quite difficult to cancel your membership too. I called my bank to cancel my card and had to obtain a replacement. SCAMSCAMSCAM!
Don't go near them - one of the worst experiences I've ever had
Please be warned, this organisation have the worst customer service I have ever experienced. They are currently sitting on my refund money for a cancelled flight to Europe. Even through as the agency they managed the transaction. I have called, written, emailed and called again. Each consultant gives me another story. If anyone has taken advice re how to get a refund from eDreams please let me know. They have effectively strolen my money. I would strongly recommed not using them and they should not be allowed to operate in this market.
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Charging $99.99 Monthly subscription
Booked flights to be charged a monthly subscription without consent
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Terrible don’t ever use them
Worst customer service I have ever had. They refused to cancel our flights even though the airline said if they cancel they will refund. No help what so ever. Don’t make the mistake I did and book for them !
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Worst customer service
I have bought tickets from them more than 5-6 times and each time I have a different issue with them!
The worst customer service!
And lately, the hame removed their phone number so you can not call them and talk to an agent! If you need anything your only way to communicate is through their app which is useless and no one will get back to you to help you!
Do not buy tickets from this website, I’d rather pay a couple of hundred dollars more and buy it straight from airlines!
Worst experience in my life
awful experience! ended up ruining my holiday 4 days of long calls and stress and not getting anywhere and then charged an extra £191 after agreeing £35 flight change on Tuesday!! I've spent half my holiday on the phone with no outcome and crying my eyes out as I have now been charged 3x my original flight (Also they make you change both flights not just one when making adjustments) which is mad because I only wanted to change my outbound flight and brought an additional flight change extra to my original booking.
They took 3 days to then try change my flight!
the guy on the phone said the cost would be one ninety-one so in English terms £1.91 and £191 was taken out my account (he did not say 100 hundred and 91 pounds )
Cheated in the fare
We just bought 2 tickets from Adelaide to New Delhi return. The fare showed $928 per person. The total was $1856. So when we processed through, the bank detailed were entered. Finally while purchasing, the money was taken out of the account $2320. Therefore, we were cheated.
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Absolutely appalling DO NOT BOOK WITH THEM
A dear friend of mine had an absolutely awful time travelling from Europe to Australia after booking with this company. She was stuck in Istanbul, with no way to leave. They were absolutely useless, no help at all to get her onto her fully paid flight. Apparently the airlines couldn’t access her boarding pass, and nobody could help. We bought her totally new tickets to get her to us, with no refund or help from them.
We then made sure to contact them to make sure the same issue didn’t happen on her flights home. They assured us repeatedly that
The worst experience I have ever had with a travel company
It has taken me nearly three weeks and 8 chat sessions to resolve correction of surname spelling of a passengers name. Check other reviews before dealing with this company
... Read moreWorst agency ever
First of all, every time that I tried to book a flight with them, they have changed the total price at the last step before payment without any reason! (This is regardless of all the increases they made in most of the steps before payment, which have some reasons behind). Moreover, once I press the button to pay the fee, it normally rise up the price another time mentioning that 'the airline has just increased the price'! This is so weird that these happen every time that I am booking with eDreams!
Recently, we booked a flight from Germany (Du
... Read moresseldorf) to Italy (Catania) (eDreams reservation number: 12175290894), the airline suddenly changed the destination of our flight to another city in Italy (Palermo)! But eDreams has not informed us and our flight in their app still shows the previous version of our flight. Also, the return flight got canceled and eDreams did not inform us! Finally, after lots of battles, the airline said we are eligible to be refunded the price of our ticket (because we could not use the flight due to cancellation). The airline said they have refunded the ticket to eDreams but eDreams not only contacted us regarding that, but also, hardly responded our Emails and when responded, just gave irrelevant answers and refused to resolve our issue, which was caused by them. So, I will never book any flight with eDreams again!Extra Information
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After failing to cancel online I got thru to an agent and insisted I wanted to cancel the membership as would not be using the site and got my refund approved.