Ergon offers direct debit users a bonus of $75 every 3 months if you use direct debit. Then they make sure your monthly deduction is the exact amount, that you can never use the bonus "Reward". They should change the name to fraud, scam or hustle.

Close my acc, they unsuccessfully twice to access in the apartment to check the final meter, I offered them to contact me if there is any problem however the staff said they wont give any call and told me the staff who regular check metre box are different then the staff who check the final mater therefore they can find the place then they cant.

We were made to install the new smart meter and bills have tripled. Absolutely disgusted with the service and no one cares. No competition in north qld. Why don’t we have a choice? Bring back the old meters!

Since moving to Townsville, I've discovered that Ergon energy is the only provider for electricity in this region. Of course this means power costs more than the rest of Australia and to add insult to injury this morning there was a brownout. If you're going to overcharge you should atleast provide a reliable service.

Over priced, appalling timing for servicing. Two days cut off in the height of summer. Absolutely zero customer service, have the market monopolised & price accordingly. Don’t get me started on customer service....

Just posted away from family with defence, friday 9am power 3pm no power. Fridge full of food in a townville summer. I had been de energized no power till monday, forced day off work because they don't know how to use a phone and call before they show up between 8am and 1 pm. what in this age takes takes that long really. I will ensure none of my teams EVER use's ergon as long as i can stand. 29.9 degrees with relative humidity 83 at 930 pm. no words come to mind that i can use on this platform.........bravo Ergon you really are the worst in the southern hemisphere.

We have solar power and, due to its installation, we’re upgraded to a digital meter as part of the solar install. We opted to disable the digital meter modem. Despite the rest of our street still using the old analog meters (so meter reader man already reads for the street) EVERY bill we are lumped we are with both a meter reading charge AND a digital meter modem disabled charge. $30 per bill, every bill. I hardly see that as inline with costs incurred. We pay more each bill in fees ($150) then we do for electricity!

Over priced and utter scammers that get away with it and the government does nothing. There is such a thing as ripping people and Ergon is top of the list. Worst company with the worst customer service.

Total and utter rip off. How these corrupt fatcats are allowed to get away with the ludicrous amount they charge for electricity is beyond me. They're disgusting, and the customer service (would we even call it that?) is...well....just...ew. The day that a new power provider arrives in Toowoomba is the day Ergon will cease to exist here and yes, they'll be waved off by all of us with joined echos of relieved laughter, and a huge rendition of "Na na na na, hey hey hey, GOODBYE" from all of us! Can't wait to see them gone!
Please, ORIGIN...AGL...End these Ergon idiots already :) please?!

This is a 5* review for Call Centre customer service personnel - Mel (north Queensland).

I contacted the EEQ call centre with a billing query and Mel took the time to step me through my bill and help me locate the information I was after. She was polite and very kind in her manner, especially considering I obviously couldn't decipher what was written.

Lovely call centre customer service, thank you for a wonderful experience. I can only hope all the Call Centre personnel are the same. And thank you EEQ for keeping our call centre jobs in Australia.

I am frequently contacted by various interstate electricity providers advising me that they can provide extremely competitive pricing for electricity. UNTIL...
I advise them that I live in QLD, I am usually met with a frustrated sigh or a heartfelt condolence for my unfixalbe situation. It seems there is no solution for customers unfortunate to live in QLD suffering embedded exorbedent power tarrifs issued by an untouchable supplier. Why are we, the VOTERS of QLD accepting this corrupt behavior.
Just opened my power bill - ENOUGH is ENOUGH!!!

Ergon energy harass their customers even after they have made payment plans. I received 5 phone calls in 2 days from them and their debt collection agency.i told them that the bill would be paid in full but they kept calling me about the same thing.if they would transfer the electricity from one property to your new address this issue could have been saved,and there is no other electricity company in this area that we can go through.bloody good one don't you think.

The power drops out often normally at an inconvenient time not very happy with the power supply in my area.