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Reviews

3.0

86 reviews
5
(30)
4
(13)
3
(3)
2
(6)
1
(34)
  • Build Stage
    • Post-Construction (23)
    • Mid-Construction (2)
  • Customer Service
    4.1 (21)
  • Site Admin
    3.7 (21)
  • Timeliness
    4.5 (18)
  • Structural Integrity
    4.6 (16)
  • Plumbing & Waterproofing
    4.6 (17)
  • Electrical & Lighting
    4.7 (18)
  • Flooring
    4.7 (7)
  • Transparency
    4.3 (20)
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COLIN

COLINMetropolitan Adelaide, SA

  • Verified customer

First time build

published

First time building a new home, after many show homes & speaking with a few people & getting nowhere we ran into Daniel Stone, what a revelation this was, Daniel worked with us as to what we wanted & came up with a plan from 3 designs, incorporated everything we wanted with no hassles, a few changes we made along the way but nothing seemed to be a problem, from start to finish the design & build was managed with professionalism by Daniel and Fairmont, quality & cost was right on the money & would recommend Fairmont and Daniel to anyone looking to build. After build service for a few minor problems so far has been handled promptly. Very happy with our end result

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateJanuary 2020
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1 comment
Fairmont Homes
Customer Service TeamFairmont Homes

Thank you for your wonderful feedback. We are so pleased you have enjoyed the building process with us. We hope you enjoy your new home. Kind regards, Fairmont Homes

The reviewer stated that an incentive was offered for this review



Gill Greaves

Gill GreavesMetropolitan Adelaide, SA

  • Verified customer

First time ever build

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2022
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1 comment
Fairmont Homes
Customer Service TeamFairmont Homes

Good Morning and thank you kindly for your positive feedback. We hope your new home brings you much happiness.
Regards, Fairmont Homes Group Pty Ltd

Prina Oza

Prina OzaMetropolitan Adelaide, SA

  • Verified customer

First Home Owners very happy with Fairmont

published

We built our first home with Fairmont approx 2 years back. We found Fairmont to be very reasonable compared to other builders in the market (specially for the footing cost). Our house key was handed earlier than the deliver date. From start to end it was a smooth process with prompt updates at every stage. Highly satisfied with the quality of work as haven't had any issues so far.



Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2018
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First time builder

First time builderMetropolitan Adelaide, SA

  • Verified customer

We love our home!

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateOctober 2018
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The reviewer stated that an incentive was offered for this review

  • Verified customer

First time build

published

initial consultation good, happy to make changes to design as much as needed. Build time and quality great.
Drawback was with communication which lead to some misunderstandings especially as a first time builder.
House came in with what we wanted in regards to size and style at the price that we were hoping to pay.

Build StagePost-Construction

The reviewer stated that an incentive was offered for this review

Steve Korossy

Steve KorossyMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

A high standard build at a low price. Thank you Fairmonts

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateFebruary 2022
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  • Verified customer

Very Happy with our Fairmont built home!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateOctober 2016
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Katie

Katie Southern and Hills, SA

  • Verified customer

Built 6 times and will do it again

published

We have built 6 times with Fairmont homes and each build has been great from planning and quotes with Peter Szolga to handover. Great value for money no other builder could come close to what Fairmont offer. The selections was easy and fun. Great selections to choose from and if wanted to upgrade then it was easy to do.
I will for sure be building again with them in the future.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateApril 2018
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The reviewer stated that an incentive was offered for this review

  • Verified customer

Building with Fairmont

published
Customer Service
Transparency
Site Admin
Electrical & Lighting
Build StagePost-Construction
Construction End DateFebruary 2020
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The reviewer stated that an incentive was offered for this review

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  • Verified customer

Lack of comms and information. Everything was delayed.

published

Building a new house. Everything that we should have been consulted on was avoided.

Location of water tank and AC. Information on site plan. tiling for the house. Who is the consistent contact person or site manager. Reception is a slow and painful process. Many multiple email address provided. Condescending emails when questions where asked. Traumatizing phone calls. Instead of 200$ original quote charge increased to 2000$. No sign board for construction even now. No fencing at start so dirt was dumped before project started had to pay out of pocket 500$ to remove. No advice at any time.

Customer Service
Transparency
Site Admin
Build StageMid-Construction
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3 comments
Fairmont Homes
Customer Service TeamFairmont Homes

Good morning,
We are very sorry to hear of your concerns.
If you can please provide your property details to [email protected] we would like to look in to this further for you.
Kind regards, Fairmont Homes.

The L.
The L.

Hi, we sent a follow-up email on 06/02/2020. Currently 12/02/2020 and there has been no email or calls to followup our concerns. Thanks Raj

Fairmont Homes
Customer Service TeamFairmont Homes
KAMC

KAMCMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Newly Completed First Home

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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The reviewer stated that an incentive was offered for this review

Anna

AnnaMetropolitan Adelaide, SA

  • Verified customer

Just completed new home

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
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1 comment
Fairmont Homes
Customer Service TeamFairmont Homes

Hi Anna, thank you for your feedback. We hope you enjoy your new home. Kind regards, Fairmont Homes.

The reviewer stated that an incentive was offered for this review

  • Verified customer

Build Completed

published

We have now been living in our new house for about a month and overall are very happy with the build quality, no issues throughout the entire build and site supervisor was great, especially in PCI walk through. We would build again with them. Only thing they can improve on is communication through build as when we built in Melbourne porter davis sent progress pics and had a web portal to update us

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2022
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1 comment
Fairmont Homes
Customer Service TeamFairmont Homes

Hi Dave, thanks so much for your feedback. We are happy to hear you enjoyed the process of building with us and that you are enjoying your new home.
Kind regards,
Fairmont Homes

Shauna A.

Shauna A.Southern and Hills, SA

  • Verified customer

Awesome experience

published

Awesome service, Fantastic work, We are really happy in our forever home. Great workmanship and easy to deal with. We come in under budget and have been recommending our friends to build with Fairmont. Cannot beat the quality and price. Company handled complaints well and made sure we were happy

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
See all answers
1 comment
Fairmont Homes
Customer Service TeamFairmont Homes

Hi Shauna, thank you so much for your positive feedback. We are glad to hear you enjoyed the process of building with us and that you are happy in your forever home.
Best wishes,
Fairmont Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

First time building with Fairmont Homes!

published

It was my first time building with Fairmont Homes.
I found the process reassuring and smooth. Reception at Fairmont Homes and my building supervisor were professional and quick to always get back to me.
I found my cost of the build realistic even after I choose above the standard range in selections.
I am very happy with the final build as there are only very few minor fix ups, something that would happen after every build..
I am satisfied with how the whole process went, in office and on site and would happily (and looking into) building with Fairmont Homes soon again in the future

Build StagePost-Construction
1 comment
Fairmont Homes
Customer Service TeamFairmont Homes

Hi Amanda, thank you for taking the time to provide feedback. We are glad to hear you were happy with the build process and the end product. We look forward to working with you again in future.
Best wishes,
Fairmont Homes

The reviewer stated that an incentive was offered for this review

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Daniel S.

Daniel S.Metropolitan Adelaide, SA

  • Verified customer

Great value, great communication and excellent finish

published

the building consultant was really knowledgeable and helped a lot with the design. they kept us up to date with the steps along the way and the build was quick. Very satisfied with the end product. a couple of other builders had a similar price but one didn't even have display homes to look at and the other builders homes were not the same quality as Fairmont. I have no hesitation in recommending them.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateDecember 2022
See all answers
1 comment
Fairmont Homes
Customer Service TeamFairmont Homes

Hi Daniel, thank you so much for your feedback. We are happy to hear you enjoyed the process of building with us!
Best wishes,
Fairmont Homes

Tiffany and Luke

Tiffany and LukeSouthern and Hills, SA

  • Verified customer

Love our new house!

published

The build process was quick, only nine months in total. Our site manager was on top of everything and advocated for us with external parties. The workmanship is pretty good, only some minor cosmetic issues that need addressing which is guaranteed in the first six months. Even the office staff we dealt with were prompt and helpful.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateDecember 2022
See all answers
1 comment
Fairmont Homes
Customer Service TeamFairmont Homes

Hi Tiffany & Luke, thank you so much for your positive feedback. We are happy to hear you enjoyed the process of building with us.
Kind regards,
Fairmont Homes

The reviewer stated that an incentive was offered for this review

chris

chris

  • 2 reviews
  • Verified customer

Great Build but Partnering is the Key

published
Customer Service
Transparency
Site Admin
Timeliness
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2022
See all answers
1 comment
Fairmont Homes
Customer Service TeamFairmont Homes

Hi Chris, thank you so much for your feedback. We are happy to hear you enjoyed the process of building with us and that you are enjoying your new home.
Best wishes,
Fairmont Homes

  • Verified customer

We are very happy with the finished product : Well worth the grief of building

published
Build StagePost-Construction
Construction End DateNovember 2022
1 comment
Fairmont Homes
Customer Service TeamFairmont Homes

Hi Shane, thank you very much for your feedback. We are so happy to hear you are enjoying your new home.
Best wishes,
Fairmont Homes

Heather B.

Heather B.Metropolitan Adelaide, SA

  • Verified customer

Quality Home

published

Dear Fairmont Homes Team we would like to thank you for a fantastic home delivered on time which became more critical than we anticipated. Getting some good advice & guidance at the start made all the difference & gave us confidence with your process. The supervisor Michael was easy to talk to, who also reassured our confidence. The selection process was easy with obvious knowledge & recommendations, we would recommend Fairmont Homes to anyone interested in building a family home. Great product at an affordable price.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateOctober 2022
See all answers
1 comment
Fairmont Homes
Customer Service TeamFairmont Homes

Hi Heather, Thank you for taking the time to write a review. We are very happy to hear you have had a positive experience building with us.

Best Wishes,
Fairmont Homes.

Page 1 of 5

Questions & Answers

Vanessa

Vanessaasked

How long after the final builders interview should building commence?

26 answers
Fairmont Homes
Customer Service TeamFairmont Homes

Hi Vanessa, thank you for your query.
The time frame for this varies from home to home. Some clients will complete their final builder's interview and their file will be programmed to our construction team immediately after the appointment for commencement.
Other clients will complete their interview and receive a list of items that are required to be completed before the file can progress to construction. In this case, the file will proceed to construction for commencement after the final item on the list is received. Some of these items include (but are not limited to) finance approval, land settlement, demolition of an existing home, council approval etc.
I hope this has assisted with you query. Should you have any further queries please do not hesitate to contact us in our office on 8112 3112 or [email protected]
Kind regards,
Fairmont Homes

Vanessa
Vanessa

Well our final builders interview was 5 months ago and all we have so far is a slab. Now we have been told it will still take another year to build!!!! Not getting clear answers from any one. Very disappointing experience so far!!!

Fairmont Homes
Customer Service TeamFairmont Homes

Hi Vanessa,
We would like to follow this up for you and assist with an update. Can you please forward your job details to [email protected]. We will then be able to assist in providing further information.
Kind regards,
Fairmont Homes

Amy

Amyasked

Hello im wondering if anyone can give me some feedback on there process as i am finding this extremely slow ?

Its been 3 weeks now since we went to a consultant with an already drawn plan and he was able to give us a quote back with a few days with absolutely everything we need included... now since then we have got absolutely nowhere i havent even had a chance to sign a contract to start to process of a soil report ?

Is this normal to always be chasing them so early on ?

5 answers
Arun
Arun

Hi Amy,

It is absolutely normal with Fairmonthomes to have such a lag during sales process. I had similar experience with two of their sales person, finally i had complaint to their head office thinking to let them know of situation in ground. At that stage i had thought to leave Fairmonthomes and go ahead with some other builder in market. While researching market i found that fairmonthomes is giving reasonably good quality home and other builders in market too praise them and consider them as reference for quality. This lead me to reconsider them as my choice, in response to my complaint Fairmonthomes allocated me another consultant Mr Graham Barn who had helped me out to finalise the plan and sign agreement.

It took me around 2 weeks to finally sign the contract as i need to proof read, since after signing it is hard to change things. I got my site survey and Soiltest reports done within a week time and got my Soil report in 4 weeks time. Fairmonthomes was very quick in putting up application with council and getting the job done. In just 8 weeks after soil report i got all my approvals from council. Now i am just waiting for demolition from Royal Salvage in order to further progress in project.

Fairmonthomes is very poor in customer service, the attitude of the people it quite lame. I am keeping my figures cross for quality, that i can only say once things are done. I am hiring a independent inspector for quality of work. Hope to get good result at the end.

I would appreciate to put your feedback in product review once you sign up, this will give consumer a voice.

Amy
Amy

I think my frustration leads back to before signing up as we originally were going through a different building company had our soil tested and on a dead flat block unbelievably had a footings fee of $50,000 ! After speaking with Fairmont and a few other builders all was shocked and assured us it was way over what it should be.

So after 8 weeks of waiting we are back to square one in hopes Fairmont look after us alot better !

I will happily update my experience as the process goes on and i look forward to reading yours !

Thank you very much for responding to my question much appreciated!

Amit
Amit

Hi Arun your reviews are very helpful. Can we talk. I have few questions. Thanks Amit

W. T

W. Tasked

Why are alot of nails coming out of the ceilings of my house?

1 answer
Arun
Arun

Hi W.T,

Is there any acknowledgment by Fairmonthomes for nails you mentioned in your question. What was your response when you raised it with them. Have you raised it with anyone else than supervisor.

I am asking you this as i am also in process of building with FH, sometimes it is quite scary seeing people's review, let's how things will workout at end. I had contacted Lisa in customer service from FH when i had a very poor experience with Direct interior during selection process. Although there is not visible response since 2 weeks of registering concern still i am waiting the any action.

If you have time please write review and your experience on product review. This is one of the tool for the customers to influence on long run.

Thanks for your time to read my response.

Get an answer from our members and Fairmont Homes representatives

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