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Ease of taking out Policy
I have used Fastcover a few times and find taking out a policy is very ‘no fuss’. I have never made a claim so cannot comment on that and I hope that I don’t need to.
1 comment
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Robert JohnIllawarra, NSW
Can't go without it!
The policy appears very competitive. The quote was very easy to obtain and the trip details needed were simplified to make application easy.This will be my first time but not the last.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Robert, thanks for the positive review about how fast & simple our travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you & your family. Kind regards, Margretta
Similar opinion? Write a review on ieatwords.com.au!
MDASydney, NSW
Go Elsewhere
This would be the third policy I have purchased with Fast Cover and will never use them again.
I purchased the policy and just before I left my major flight was rescheduled so I would not make my connecting domestic flight overseas. So I called Fast Cover and after they identified me they tipped toed around stating that I would not be covered.
They wanted me to cancel my policy because I was still in the cooling-off period and pay more for an upgraded Comprehensive policy however I would not be covered for the flight that I would not make.
...Read more
The sales consultant was pushing me to upgrade to pay more yet they would not cover the additional flight. I politely declined there offer and ended up finding another flight even though it was more expensive than the additional charge they wanted me to pay. I will never use them again.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi there traveller,
Thanks for your review and feedback.
I'm sorry you feel you received a less than positive experience when dealing with one of our team members.... Read more
Similar opinion? Write a review on ieatwords.com.au!
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- Travel Insurance - Standard Saver
- Verified customer
Peace of Mind
The policy met our couple's travel requirements, was easy to extend when we extended our travel plans across several countries and the claim process from abroad was thorough and fair.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi AlanP, thanks for your lovely review!
Sorry to hear that you've had to put in a claim but I'm glad you had a smooth claims process. If you require any assistance, please don't hesitate to contact us. ... Read more
Kind regards, LindySimilar opinion? Write a review on ieatwords.com.au!
- Travel Insurance - Standard Saver
- Verified customer
Great Service upon making a few mistakes with the policy
It was my first time using Fastcover, made a mistake with the policy however Lindy was quick to fix it up. Much appreciated.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Kav, thanks for your lovely review!
I'm glad that I could help you out. Problem easily fixed! If you require any assistance, please don't hesitate to contact us. ... Read more
Enjoy the rest of your trip! Kind regards, LindySimilar opinion? Write a review on ieatwords.com.au!
ZockALBUQUERQUE NM
- Travel Insurance - Standard Saver
- Verified customer
INSURANCE IS USUALLY A NIGHTMARE. THIS COULD NOT HAVE BEEN BETTER
This is my third renewal and my first claim as I travel extensively and require easy, affordable and efficient cover.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Zock,
Thank you for your review. We appreciate your feedback. ... Read more
Glad to hear you are happy with your policy. Have a great trip! Kind regards, MargrettaSimilar opinion? Write a review on ieatwords.com.au!
- Travel Insurance - Standard Saver
- Verified customer
Impressive service, easy assessment and payment
I've hardly ever claimed travel insurance, but recently I was trekking in Nepal and my wife got sick, it meant we had to cancel a $2000 mountain peak tour that we had planned. We got a refund of $500 from the tour company and Fastcover covered the rest, $1500. Really impressive service. Sent off all documentation and a week or two later they were transferring money into my account. No hassle. Also great value for money. Highly recommend.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Ben,
Thank you for your review! We appreciate your feedback! ... Read more
Glad to hear that we were able to assist you during your trip! We try and make things super fast and very simple for our customers. Let us know when you are travelling again and we can apply your loyalty discount :). Kind regards, MargrettaSimilar opinion? Write a review on ieatwords.com.au!
Julian FergusonAdelaide
- Travel Insurance - Standard Saver
- Verified customer
Easy To Purchase Insurance, But Don't Bother Claiming
I've purchased Fast Cover insurance on several occasions but had yet to actually make a claim with them until recently. I had some items stolen from my car while on holiday in Ireland. I filled out a claim form and had undertaken all the relevant police reports, gathered all my documents but alas their policy of 10 business days seemed to blow to well over a month before I had an answer to my claim.
After several emails back and forth, they decided to exclude my claim. My items were taken while I was unloading my car and so they have argued...Read more
that it was stolen "in a public place". I really felt like they were directing me to answer questions so that they could push my claim into the "Policy Exclusion Box" and not pay out. I do understand that many things aren't covered under travel insurance, but I do feel in this case, they were making it fit into a box to avoid paying out. While the value of goods stolen wasn't huge, I'm more annoyed in principle, as I always make sure I'm covered with insurance while travelling. I'd switched to Fast Cover after using Covermore for 10+ years, but I definitely won't be doing that again. I think I'll have to go the financial ombudsman with this one to resolve the situation. I guess that's what happens when you switch to a cheaper company. To be honest I was quite disappointed, as their website was easy to use, and purchasing insurance was so easy and simple. It's a pity making a claim turned into such a drawn out and convoluted process.1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Julian, thanks for your feedback.
I'm sorry to hear about your experience. We usually do process your claim within 10 business days of receiving a completed claim form and all necessary supportin... Read more
g documentation. The fact that it has taken over 1 month for you to get a response doesn't sound right.Similar opinion? Write a review on ieatwords.com.au!
- Travel Insurance - Standard Saver
- Verified customer
very efficient and professional
The customer service section are really efficient and resolved my issues almost immediately. I will use them again and have no hesitation in recommending this insurance company
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Jimmy, thanks for your lovely review!
We're so glad we could help you out! We look forward to hearing from you next time for your next holiday. ... Read more
Kind regards, LindySimilar opinion? Write a review on ieatwords.com.au!
Find out how Fast Cover Travel Insurance - Standard Saver compares to other Travel Insurance
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- Travel Insurance - Standard Saver
- Verified customer
PERFECT
Easy to organise, great value and fabulous customer service when I had to call to fix up a small error on policy
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Linda,
Thank you for your review! We appreciate your feedback :). ... Read more
We hope you have a great trip! Kind regards, MargrettaSimilar opinion? Write a review on ieatwords.com.au!
KatrinaSydney
- Travel Insurance - Standard Saver
- Verified customer
Life saving travel insurance!
I’d like to express my enormous gratitude to Fast Cover for the support you provided during my mum’s medical emergency in the USA. It extended far beyond financial support and simply paying medical bills (albeit huge bills). Your emergency team including the medical team were compassionate, patient and responsive during what was an incredibly stressful time. Despite being a life threatening event and my mum having to undergo two emergency procedures, she had access to world class medical care and at no stage was her care compromised. This is du...Read more
e to being covered by Fast Cover and without your assistance we would all have been under immense if not dire financial strain. Even once we safely returned to Australia and Mum was no longer covered by the Fast Cover policy both your emergency and claims team showed a genuine interest in how my mum was recovering. I know my mum was heartened to hear that her insurer acknowledged her as a person who’d been through a very tough time and not simply a claim number. We’ll be forever grateful to the support and financial assistance provided by the emergency and claims team at Fast Cover.1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Katrina,
Thank you for your review! We really appreciate your feedback :). It's always good to hear when customers are happy with our services! It can be a stressful time when medical emergencies ... Read more
come up during the trip! We hope your mother has a speedy recovery and can travel again soon!Similar opinion? Write a review on ieatwords.com.au!
- Travel Insurance - Standard Saver
- Verified customer
Looked to be what we were after
Easy to set up - proof of how good it is will be if or when a claim is made.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Peaso, thanks for your review!
We try to make our claims process as smooth and simple as possible but if you need any help with submitting a claim, feel free to contact us on 1300 409 322. ... Read more
Kind regards, LindySimilar opinion? Write a review on ieatwords.com.au!
- Travel Insurance - Standard Saver
- Verified customer
Best travel insurance we've found
We have used Fast Cover Travel Insurance many times, always checking competitors' rates and finding Fast Cover superior. Online booking is very easy and when we had to make a change customer support via phone was excellent.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Tom,
Thank you for your review! We really appreciate your feedback. ... Read more
Glad to hear you are happy with our Customer Service team :). Have a great trip and please don't hesitate to contact us if any questions. Kind regards, MargrettaSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fast Cover Travel Insurance
TimMelbourne
- Travel Insurance - Standard Saver
- Verified customer
Please be warned: You're not covered if an airline cancels your flights due to over/under booking.
If an airline cancels your flight due to over/under booking – through no fault of your own; Fast Cover Standard Saver Insurance will NOT cover you for any additional expenses incurred, including all prepaid connecting flights missed as result. This was my horrible Fast Cover experience. I'm out of pocket, and feel let down by Fast Cover.
4 comments
Fast Cover T.Fast Cover Travel Insurance
Hi Tim,
I take all reviews seriously, as soon as I received yours I contacted the Claims manager to provide me with some context to your review. ... Read more
Louise at Hollard confirmed that you currently have 3 claims in at the moment. Two have been closed and there is a third that is still being processed. One of the claims that is now closed, was paid. The reason why your second claim wasn’t paid was because you were claiming for things that aren’t covered under the Standard Saver policy that you bought online. If you had bought the Comprehensive policy then you would have had provision to claim as it has a benefit called ‘Alternative Transport Expense’ valued at $5,000 that applied to your situation. I am sorry for what happened during your travels however we can’t pay something that isn’t covered under the policy you selected. Kind regards, Vanessa Customer Service ManagerI completely understand. I do feel though, that this event should be covered in any standard travel insurance policy. It feels like your Standard policy's fine-print also suggest's that you don't cove... Read more
r flight delays due to problems with the aircraft etc … is that correct?Fast Cover T.Fast Cover Travel Insurance
Hi Tim,
In the PDS under each benefit we list in green what is covered and in red what isn't. With the Standard level of cover there's no provision to claim for flight delays however there is under t... Read more
he Comprehensive with the Travel Delays & Alternative Transport Expense benefit. Not everyone needs or wants cover for travel delays or missed connections this is why we have 3 different policy options. Again I'm sorry about what happened on your trip & I hope you were still able to enjoy it.Similar opinion? Write a review on ieatwords.com.au!
- Travel Insurance - Standard Saver
- Verified customer
Cannot fault them!
We were booked on a trip of a life time with a special visit to my mother's 100th birthday. Fly there (Europe) and take a long cruise home.
All fully paid for and this happens: Mammogram = breast cancer. Had to cancel trip.
The claim was submitted on line and in less than a week, the monies were in our bank account!
Cannot complain about that!
Ulla&Dick
PS All is well.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Ulla and Dick! Thank you for your feedback! I'm sorry to hear that you had to cancel your trip due to a health scare, but so relieved that all is now well. Lucky that you were so organised and purc... Read more
hased travel insurance well in advance so were able to make the most of the cancellation cover! I'm absolutely thrilled that you found the claims process fast and simple and were reimbursed for all your deposits! We hope to speak to you again about your next holiday soon! - AlexSimilar opinion? Write a review on ieatwords.com.au!
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RoboCentral Highlands and Goldfields, VIC
- Travel Insurance - Standard Saver
- Verified customer
Best and Less!!
My husband was bitten by a dog in Thailand, and one phone call solved all our questions and worries.
Full support all the way and fast refund of expenses when we arrived home.
I am recommending you to all my friends.
3 comments
Fast Cover T.Fast Cover Travel Insurance
Hi Robo! Wow I hope your husband is okay now? I am so glad we were there to help :) Thanks for letting us know and I hope he has recovered well. Welcome to the Fast Cover family! - Vanessa - Travel Insurance Specialist -
Yes, he had no problems thank goodness.
Further info; I was warned by you what to expect at the hospital and the costs, and all was good. Great work clearly telling me which hospital to attend.
We we... Read more
Fast Cover T.Fast Cover Travel Insurance
Hi Robo, glad he is okay! That's great information and yes I will pass this on to the right team so we can assist our travellers more! If you would like to discuss anything feel free to call me on 130... Read more
0 409 322. - Vanessa - Travel Insurance Specialist -Similar opinion? Write a review on ieatwords.com.au!
BOBperth
- 6 reviews
Be careful
Insured with Fastcover 6weeks Europe Standard policy - lead page ticks luggage then shows exclusions luggage delay ^^( note arrows on exclusion) says not covered in Australia actually not covered at all we had a claim for delay luggage from offshore kl. Claim was denied on policy "E" so careful.
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Questions & Answers
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Fast Cover T.Fast Cover Travel Insurance
Hi Patty, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. I hope you have a wonderful trip :). H... Read more
appy & safe travels to you! Kind regards, Margretta