Fast Cover Travel Insurance Questions & Answers

Hi Simon, thanks for your feedback. I'm sorry you have not had a great purchasing experience. Our website is normally very user-friendly and an easy buy process to obtain one of our policies. We get loads of great positive feedback about it all the time. I'd really like to take a look at your quote, to see what went wrong, and would be most happy to help you with your policy purchase over the phone. I'll even throw in a discount for your trouble!
Feel free to call on Monday and ask to speak to me directly.
Kind regards,
Tracey
Traveller Services Team Manager
1300 409 322

Hi Wendy,

Thank you for your enquiry!
Please email us directly at [email protected] and we will be more than happy to assist you with a quote for your next trip :)

Kind Regards,
Jessica

Hi Mark, thanks for letting us know. Sometimes our policy emails end up in peoples Junk or Spam inbox, however I have resent your policy certificate to the email address on your policy. Please reach out to us again if you are having continued problems. You can also view or download a copy of your certificate at any time by logging into our website: https://fastcover.com.au/your-policy/login. If you have any further questions please don't hesitate to contact us! Happy travelling!
Kind regards, Margretta

Hi Emy,
Thank you for your question. We do not cover for overseas guests unfortunately :(.
For temporary residents of Australia, cover is available, however, only if:
You are a non-permanent resident who holds a valid Medicare card or are covered by an Australian Private Health Insurance policy that satisfies the government health insurance requirements for your visa type; and You have a home in Australia to which you intend to return; and Your trip starts and ends in Australia; and You hold a return ticket to Australia; and You are aged 89 years and under.
I hope that helps!
Kind regard, Margretta

Hi Romulo, thank you for your comments. Glad to hear you have cover for 3 countries. Amazing! If you require any customer service assistance please feel free to email [email protected] OR give us a call on 1300 409 322. Happy and safe travels! Kind regards, Margretta

Hi Linda,
Thank you for your question. Yes, I can confirm children under the age of 21 are covered for free :). In the context of travel insurance children under the age of 21 who are not working full time are covered for free. You do not need to put their ages in until the payment page. If you need any further information please don't hesitate to contact us on 1300 409 322 and we'd be happy to assist you. Kind regards, Margretta

Hi Catherine,

Thank you for your question! We sure do :).

To be covered for trekking at altitudes of 3000metres to 6000metres (not higher) but only where specialist climbing equipment is not required. You will need to add on the Adventure Pack to either a Comprehensive or a Standard Saver policy.

I hope that helps!

Kind regards,
Margretta

Hi Dawn,

Thank you for your message!

The easiest way to know whether your river cruise is considered a 'cruise' which you will need travel insurance for is whether your cruise has a medical team on board. If your river cruise has a medical team on board then you will need to choose the cruise option for your trip. If there is no medical team then you do not need to specify cruise on your quote :).

I hope that helps!

Kind regards,
Margretta

Hi Dawn,

Not a problem :).

I hope you enjoy your trip!

Kind regards,
Margretta

Hi Cavalierskye, thanks for your enquiry.

Our policies cover a list of 43 Pre-Existing Medical Conditions which you view here: https://fastcover.com.au/what-we-cover/pre-existing-medical-conditions

If you have a condition that is outside of this list, you would not be covered for any claims related to that particular condition. In the context of travel insurance, your back injury is considered a pre-existing condition and unfortunately it is something that is NOT covered under the insurance policy. However, you can still take out the policy with us and you would still receive medical benefits for claims that are unrelated to the pre-existing medical condition.

If you have any further questions, please don't hesitate to contact us.

Kind regards,
Lindy

Hi Kim Q.

What is your policy number and I can check this for you :).

Kind regards,
Margretta

Hi Kim!

If you have a Comprehensive, Standard Saver, Snow Sports, Domestic or Frequent Travellers Savers policy then there is luggage benefits.

We do cover mobile phone left provided: You report a theft within 24 hours to the police or an office of the bus line, airline, shipping line or rail authority you were travelling on when the theft occurred. You must prove that you made a report by providing us with a written statement from whoever you reported it to.

Yes we do suggest that you take pictures of your items you will be travelling with so that if anything happens whilst you are travelling. There is an excess on all of our policies but not all benefits hold an excess. The luggage benefit has an excess.

I hope that helps!

Kind regards,
Margretta

Hi Rodney,

Thank you for your email.

That is okay. You are covered for however long the policy runs for.

I hope that helps!

If you have any further questions please don’t hesitate to contact us.

Regards,
Margretta​

Hi Joe, thanks for your question. We don't have any age restrictions on taking out a policy with us. However, some of the benefits will vary for travellers aged between 80-89. Give us a call on 1300 409 322 so we can prepare a quote for you. Kind regards, Lindy

Hi Shirley,

Thank you for your question. We can organise this provided the 24/7 emergency medical assistance team is aware and they have approved this :). Please always check the PDS for more details.

I hope that helps!

Kind regards,
Margretta

Hi BOWE, thanks for your enquiry.

Cover is only available if:
- You are an Australian citizen, or holder of a valid Australian permanent residency visa, permanently residing at an Australian address and hold a current Australian Medicare card which is not a visitor Medicare card; and
- You purchase your policy before you commence your trip or you satisfy all of the requirements for purchasing a policy while you are already overseas; and
- Your trip ends in Australia.

For temporary residents of Australia on a 457 visa cover is available, however, only if:
- You hold a current Australian 457 visa which will remain valid beyond the period of your trip; and
- You have a home in Australia to which you intend to return; and
- You hold a return ticket to Australia; and
- Your trip ends in Australia; and
- You are aged 74 years and under.

If you don't meet the above criteria, we're unfortunately unable to provide a policy for you. However, you may want to check out these other companies that may be able to provide travel insurance for non-residents of Australia: https://www.comparetravelinsurance.com.au/travel-insurance-tips/non-resident-travel-insurance

I hope that helps!

Kind regard,
Lindy

Hi Tala,

Thank you for your question. I can confirm you have added in the Rental Vehicle Excess to the amount of $5000. This assists with the excess component of the rental car should you get into an accident.

I hope that helps!

Kind regards,
Margretta

Hi Sam,

Thank you for your question. For me to best assist you, can you please email me at [email protected] so we can assist with this further. If you prefer you can give us a call on 1300 409 322 and we can go through this together.

Thank you!

Kind regards,
Margretta

Hi Rita, thanks for your enquiry.

Unfortunately, we are not able to provide cover for the condition you have described. Our policies automatically cover a set list of 43 Pre-Existing Medical Conditions which you can view on our website: https://fastcover.com.au/what-we-cover/pre-existing-medical-conditions

If you require cover for your condition, please contact Aussie Travel Cover on (02) 9998 7854 whom may be able to prepare a tailored policy that covers your condition.

If you have any further questions please don’t hesitate to contact us.

Kind regards,
Lindy

Hi Yinny,

Thank you for your question.

Yes, you can have the policy start on the 11th of July til the 15th of September. Once the policy ends on the 15th of September you would have no cover for your flights back to Australia from Japan when are are ready to return.

If you have any further questions please don’t hesitate to contact us.

Regards,
Margretta​

E [email protected]
P PO Box R1384 Royal Exchange NSW 1225
A Suite 2, Level 15, 9 Castlereagh St Sydney NSW 2000

See our current travel alerts: fastcover.com.au/travel-alerts

Hi Liz,

If you are hospitalised while you are travelling you, or a travelling companion, or treating doctors need to contact our Emergency Assistance Team, who will coordinate with the doctors and hospital both to ensure you receive appropriate medical treatment, and to provide a guarantee for the medical costs if the condition is covered by your policy.

In the situation that you need to see a GP for a less severe medical condition, you may keep the receipts and medical reports, and submit a claim via our website when you return.

I hope you have a great trip.

Brooke

Hi Suzie, thanks for your enquiry.

As you have a different itinerary from your husband and your children, you would have to take out a separate policies. You may be able to purchase 2 Single policies - one for you and one for your husband, where your children under the age of 21 could be covered free of additional charge under your husband's Single policy if they will be travelling with him 100% of the time.

If you have any further questions please don’t hesitate to contact us.

Kind regards,
Lindy

Hi Lisa,

Thanks for your enquiry. When you select the Europe region, it automatically covers the lower region including Asia, the Pacific, New Zealand and Australia. Therefore, you would be covered when you travel to Singapore for 4 days under your Europe policy.

If you have any further queries, please don't hesitate to contact us.

Kind regards,
Lindy