Fastway (page 4 of 9)

They said 1 day delivery but took more than a week. They delivered wrong parcel first and marked as delivered. After I complained they delivered the correct one.. please don't.

Woeful, unreliable, unorganised and unaccountable. Lost parcels, unreliable I.T. and/or practices used for their 'tracking' system and near-impossible to talk to when it all turns to custard because they can't deliver a parcel 2 suburbs away without completely stuffing it up....time and time again. And they really couldn't care a rat's-behind about it.

If you want to lose all your paying customers - these guys are GREAT! I can guarantee you'll have ZERO customers within a few weeks. I'm off to search for a disable Sloth with a van to see if he'd like to courier for us - as an improvement on our current arrangement.

I sent a parcel with them they advised me it would be delivered within 10 days after 40 Still nothing I contacted them 4 times! Still nothing!
Better forget them use other ones

If you need help with a dispute, try the Postal Service Ombudsman https://www.ombudsman.gov.au/

The treatment I received from this company is unacceptable. First denying they had collected my package and telling me I had no proof, so they were closing the case. Even though I had provided a tracking number. I contacted Kogan, they confirmed Aramax/Fastwayhad my package and it will be delivered. I still don't have it and the courier doesn't reply.

What happens is the sender gives you the tracking number, but if the courier doesn't scan your pa...

My parcel BN5104130179 has never been delivered and now sent back to the sender after I’ve spoken 4 times with Fastway staff members. I called first on 19th of June confirming and correcting my address. Then I called on the 22nd of June and was promised that my parcel will be deliver on the next day. Then I called on 24th June AGAIN and was promised the delivery on the next day. Then, on 26th of June I called again and found that my parcel has been sent back to the sender on 22nd of June! I’ve found out that ALL this times I’ve been speaking wi...

I’ve never received worse customer service. 2 months for a parcel to never arrive? No thank you. They make it extremely difficult, no, impossible to contact. Thanks for making my new business look like a joke - I mean, I should have done my research and seen the 1.2 star rating first so I am to blame a little. Close shop Fastway, you’re not worth anyone’s time.

Tried use this courier 10 times, never PU on scheduled, always needed to chase up again & again, No more use this courier. If such bad service, just close the business, don't waste people's time!!

My parcels from my Etsy business were delivered late and I had more parcels damaged than those delivered in good condition. When I applied for compensation I was told they would only cover 35% of the product. I had to replace all broken parcels so this has been a very expensive exercise for such a small business. I note Fastway is changing their name and branding - I wonder why??? Do your research on couriers!

I needed a parcel to be shipped to a classmate, was not able to make it to post office, decided to use courier service to save me time, worst mistake ever, I signed up with fastway last night, and apparently you contact area courier yourself to pick up your parcel, I could not get a hold of their courier, called this person all day, and left message on fastway site still not a reply back, I then tried to contact fastway, there is no way to contact them except via online message...really?? this is the 20th century how do you still manage to keep customers if this is how you operate.

I have chosen never to use them after this first incident.

Would give 0 starts if I could.

Parcel was dropped off at a collection point and not picked up for 10 days. After following up for 10 days straight and continuously being told the parcel had not been dropped off, it "magically appeared" and was picked up.

A week later, I checked the status of delivery and surprise surprise, it was flagged as undeliverable and had been sitting at the warehouse for a week with noone at Fastway contacting me regarding this. Not sure if they were planning on letting me know? Regardless I called and then was told ...

incompetent useless do not use, save yourself the stress; unable deliver even after one week from Sydney to Sydney ; lazy scumbag courier then took parcel to post office against my written stipulation

I purchased a very expensive Smart Trike for delivery to my daughter in Brisbane. I was able to observe the delivery on the tracking software. Unfortunately she wasn't home but to my utter dismay the tracking informed me they had left the package unattended. Fast Way was in no way authorized by me or my daughter to do so. When I queried their lack of authorization they responded leaving the package unattended was a Covid 19 practice. Utter nonsense - the driver can remain 1.5m away and not require a signature but would be able to verify ID...

I have requested to redelivery, was booked and confirmed but never made. another time, I asked to pick up item for delivery, took 5 days did not come, I contacted few times, end up arrived, I asked the driver, he said did not know the order!!! very bad work flow and management.

It has been more than 15 business days but the parcel has yet not been delivered.
I have been told that the parcel is somewhere at the Perth depot but they are not able to locate it.
I also sent the pictures of the parcel to Perth Aramex office but haven't heard back anything.

Attached are the pictures of the missing/undelivered parcel. :'(

It is a birthday gift for a one-year-old baby girl. Sadly it hasn't arrived to her.

Absolutely useless, i can't understand how this company is still operational, they have managed to lose or at least damage every single time, i have never had a good experience with this company, avoid at all cost

Never come to pick up orders.
Have tried to call head office for 2 weeks straight, left more that 14 messages. no response.

Good continually damaged.
These guys are a joke

10 out of 10 times this courier will fail pickup and their customer service is competing with their pickup/ delivery group to show who can do even more worse. After contacting multiple times, the customer service told that we are forwarding the call to the right team and the call went to voice message with no exception. To make situation worse, damaged items on transit.

I used Fastway for years, at times it was a bit erratic, however when they changed to the new service the quality of care, reliability etc has been shocking, 6 days, no pickup, no way to 'actually' speak to customer service and no way to proceed with a formal complaint. Will they be in business in 12 months time? Who knows. I've switched to NZ couriers.

I have parcel sent to me, since 19 April and now is 7 May, 3 weeks no sign of arrive. This is within NSW
Call the customer service, waited for 40 mins in the queue, they advised it was sent back to sender. I asked why, they don't tell reason, hang up my call,
Not really recommend if u wanna be like me chasing around for delivery

11 days to pickup a parcel - kept saying they couldn't access the property although we have other courier companies with the same instructions coming every day. Next time will be with Australia Post it is faster.

Absolute putrid service even with the understanding of the current environment. Booked on 9 April for pick up 14th. Rebooked on 14th, 20th, 21st, 22nd, 23rd and 24th. It was even escalated to the regional manager and assured it would be picked up on 23rd. Complete and utter crap!

BOOKING REFERENCE: SN36RH - Booked a collection via Sendle Website on Monday 20th April at 10am, for pick up on Tuesday. Tuesday come and no-one turned up. I contacted them immediately, with no response. It’s now Friday and package has still not been picked up!!! I have sent over 10 emails to them and have not received a reply to any of them. They do not have a contact phone that you can call and speak to someone, they use email only. I keep getting an automated email saying they are trying to contact Fastway Courier's to investigate the issue....

I sent a extremely expensive parcel via fastway couriers.
I took out insurance.
The parcel was lost somewhere and I didn't get rieumbused at all for the product I sent.
I was out of pocket a lot of money as I rieumbused my customer.
Fastway did not do this for me.

Do not use them

This would have to be the WORST and most unreliable courier service out there. I booked a delivery and they picked up my fresh flowers and chocolates and then left them in the van for 48 hours before they delivered them...late. the chocolates were completely melted, absolutely no regard for people's parcels and money they have spent on them! Avoid at all cost

Have not delivered the parcel and don't know where it is . Sent Wed 15/04/20, should have been delivered Thur 16/04/20. Fri 17/04 and still no parcel .On line tracking shows pick up time and date and nothing else. Customer helpline operator struggled to speak English and was no help whatsoever, offering to email an answer in about 2 days . I need to know the information now, not in 2 days . Once again I am very frustrated
by Fastways lack of service and accountability . I had to give you 1 star because the system would not let me give a zero. Over 25 years working in logistics and Fastway is far and away the worst company that I have ever used . Save yourself heartache and shop around for a different carrier .