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Reviews

4.4

134 reviews
5
(86)
4
(32)
3
(4)
2
(2)
1
(10)
  • Build Stage
    • Post-Construction (12)
    • Pre-Construction (8)
    • Mid-Construction (3)
  • Customer Service
    4.5 (20)
  • Site Admin
    4.9 (15)
  • Timeliness
    4.6 (14)
  • Structural Integrity
    4.8 (12)
  • Plumbing & Waterproofing
    4.7 (11)
  • Electrical & Lighting
    4.8 (12)
  • Flooring
    4.9 (11)
  • Transparency
    4.4 (20)
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Tatiana B.

Tatiana B.Perth, WA

  • Verified customer

Very frustrating and disappointing

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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Sharon H.

Sharon H.Perth, WA

  • Verified customer

Honest and trustworthy company to go with.

published

I am so happy with First Home Buyers Direct (FHBD)...I am 54years old, work as a carer, single and I never thought it would be possible to get my very first home here in Australia... thanks to Vikas expertise he made it happen, your the best. The builder Michael explained the building process clearly and seem well organised, such as permits readied for each stage of construction. Also the rest of team at FHBD were brilliant, Max was very trustworthy and patient. Unlike another building company I was just about to go with. The salesperson contradicted everything he said and kept ringing me and intimidating me.

Customer Service
Transparency
Build StagePre-Construction
  • Verified customer

Excellent service provided, highly recommended.

published

I recently built a house with FIRST HOME BUYERS DIRECT and I am very satisfied with the end result. Highly recommend Vikas Goyal and his Team to anyone looking to become a new Home Owner. The Team at First Home Buyers Direct are very approachable and feel that they are very knowledgable when it comes to the grey areas and myths of building and finance.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2020
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The reviewer stated that an incentive was offered for this review

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Jonny E.

Jonny E.Perth, WA

  • Verified customer

Dreams Do Come True!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
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Zahed Ahmed

Zahed AhmedWestern Australia

  • Verified customer

Perfect and wonderful job.

published

The FIRST HOME BUYERS DIRECT is very professional and reliable. They arranged high quality products. This company is very responsible and they are finished my house in my budget. One of there stuff Vikash Goyal who is very helpful. From the beginning to end he mange my all sides and communicate with the construction peoples via phone text and email. He is very responsible person. I am extremely happy with this company. I would like to suggest everyone's to choose this company.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Electrical & Lighting
Flooring
Build StagePre-Construction
Construction End DateDecember 2020
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The reviewer stated that an incentive was offered for this review

  • Verified customer

Awesome

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2020
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dissapointed

dissapointedPerth, WA

  • Verified customer

over priced, pathetic resolution skills

published
Customer Service
Transparency
Build StagePre-Construction
Liam B.

Liam B.Perth, WA

  • Verified customer

Super happy with FHBD

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StageMid-Construction
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  • Verified customer

This is best experience with first home buyers direct whole team and special thanks to having Vikas in your team..

published

Thanks you so much first home buyers direct.and special thanks to Vikas Goyal who help me every step till completion...He help me like a family friend throughout whole process .Thank you so much first home buyers direct team to having Vikas in your team he is the best..Thanks to make my dream home ..

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2020
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  • Verified customer

Kees Kremers - the angel from above

published

We had an awesome experience building our first home with FHBD through Kees Kremers. First of all I would like to congratulate the management for having him in your team. He is absolutely a gem in your team! Without his perseverance and endurance, our dream house would not be possible. I have been declined by 3 other builders upon knowing I got a bad credit record. But Kees stayed with us like a family friend. He was there in difficult times. He never left us until we got the loan approval. He even helped us financially during the tough times. The construction went well and was delivered earlier than expected. FHBD really met our expectations. We are very happy! We love our new house!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2018
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Amy

AmyPerth, WA

  • Verified customer

Kees Kremers and FHDB

published

Kees Kremers and the team at First home buyers direct made our building process so easy and enjoyable and the end product was perfect! We are very happy with our new home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2020
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1 comment
First Home Buyers Direct
Ashley T.First Home Buyers Direct
Joseph S.

Joseph S.Perth, WA

  • Verified customer

Emma Philip & FHBD made my dream come true!

published

Emma Philip at FHBD has quite literally made a dream come true.
From the very get go everything has been explained in detail, obsticals taken care of and formal finance received!

I would also recommend Pari from Fuse Finance recommended by FHBD as they are very helpful and will actually care about helping you achieve your goal!

Build still yet to be completed however will update at a later date

Thanks again Emma and FBHD

Customer Service
Transparency
Site Admin
Build StagePre-Construction
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1 comment
First Home Buyers Direct
Ashley T.First Home Buyers Direct

Hi Joseph, Thank you so much for your review we really appreciate the feedback. Please let me know how your build goes and I'd love to shake your hand when you get your house keys at the end. Much appreciated Ashley Thomlinson

  • Verified customer

Look no further _ FHBD is there..

published

Getting in touch with Kees, has been the best thing that happened to us. He helped us to turn our dream of having a house to a reality. He patiently listened to our requirements and tailored everything around them. Not only did he help in finding the perfect land he has helped us to design our house too. True to his commitment FHBD has done an excellent job. Not only FHBD remained in budget they managed to finish it before time. When ever we had any doubts or issues, Kees was there to resolve them with ease. We would definitely recommend Kees from FHBD. We can happily say that we have gained a true friend who has kept up to his word and looked after us well.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2018
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1 comment
First Home Buyers Direct
Ashley T.First Home Buyers Direct

Hi Abhishek, That's really great news, what an amazing experience. I would love to come and see your home to see what a great job the team did for you and your family. Speak soon Ashley Thomlinson

Ryan L.

Ryan L.Perth, WA

  • Verified customer

Builder was great, My house and land Specialist was impeccable!

published

Before i get into it I'd like to say a special thanks to the house and land Specialist god that I've now become friends with along the way, Cheers my man K.

1. My build has been managed very well so far.
2. The workmanship has been very well so far also.
3. We have had slight issues like you'd expect to encounter during construction but I've been satisfied with the outcomes thus far.
4. The final cost has come under budget which is awesome!

Cheers for the dedication!

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
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1 comment
First Home Buyers Direct
Ashley T.First Home Buyers Direct
Sabrina

Sabrina Perth, WA

  • Verified customer

Amazing Amazing Amazing

published

We have just had our finance approved and can’t wait for our slab to be laid. We have had nothing but Excellent customer service from Kees.
With this being our first home we could not have done this without Kees who was with us every step of the way reassuring us and making sure we were happy at all times. Kees you are an amazing, understanding & helpful person and we could not have got through this without you! A big thank you to you!!
Our Prestart meeting went well and Laura was also very friendly and helpful.
I highly recommend Kees and his team!

Customer Service
Transparency
Build StagePre-Construction
1 comment
First Home Buyers Direct
Ashley T.First Home Buyers Direct

Hi Sabrina, Thank you so much for your great review we really appreciate it. I'm excited to see the end product, all the best from myself Ash and the whole FHBD team. Its a great feeling to own your own home in WA.

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  • Verified customer

Excellent Job Done

published

I would like to thanks to Vikas Goyal, who guided us in a very professional way,he is honest, humble,polite and problem solving.Lot of times we have requested him to visit after hours,which he did,to discuss about our new home.
My friend referred me to First home buyers and with Vikas Goyal. I had few issues with the builder but again thanks to Vikas who handle the situation amicably with the best solution.
He remained with us till the time the keys was handed over to us.Thanks to office team and Supervisor as well. Recommend to my friends and every one Contact Vikas Goyal from First home buyer to build their new dream house.

Customer Service
Transparency
Build StagePost-Construction
Construction End DateDecember 2018
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1 comment
First Home Buyers Direct
Ashley T.First Home Buyers Direct

Hi Waheed, thank you for your review and we look forward to helping your friends in the future. Much appreciated Ashley Thomlinson

  • Verified customer

Professional builder

published
Customer Service
Transparency
Site Admin
Build StageMid-Construction
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1 comment
First Home Buyers Direct
Ashley T.First Home Buyers Direct

Thank you so much Daniel, We really appreciate your review - Ashley Thomlinson

  • Verified customer

Perfection

published

1. My build was well managed.
2.issues were well handled and very satisfied with the out come.
3. Finally cost was cheaper than the estimate.
In summary, I would like to give a special thanks to Vikas Goyal for taking so much time and effort getting our home exactly as how we wanted. Vikas was very helpful throughout our building journey till completion. Also special thanks to the first man who led us to our dreams home today " Adam Cole and not to forget the team's @ FHBD.. great service from beginning to hand over stage....100/percent!! Recommended for your Dream home/apartment.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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1 comment
First Home Buyers Direct
Ashley T.First Home Buyers Direct

Thank you so much Joel, We really appreciate your review - Ashley Thomlinson

The reviewer stated that an incentive was offered for this review

Ameera

AmeeraPerth, WA

  • Verified customer

My dream house thanks to Kees

published

It was a lovely experience to go through the process of building my dream home . Kees has been the person who guided us through this process . He is an honest man who gives the best advice and is always there to solve everything in the process . He is the person who got us through the whole process and we are extremely happy with the home . I would highly recommend you all to straight a away go to him and talk to him .believe me He will make it best for u all . Thank you first home buyers and thanks Kees for the dream house

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Mark E.

Mark E.Perth, WA

  • Verified customer

Fantastic Home & Builder

published

Great Service from beginning to end from the office staff to the site manager couldn't have asked for a better building experience thank you First Home Buyers Direct you have made us a fantastic home for our family

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
See all answers
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Questions & Answers

Hayley B

Hayley Basked

Are you suitable company for pensioners to go through?

No answers
Von

Vonasked

I put a deposit down of $2500 thats all i was told i needed, the mortgage brooker i was given was rushy with all my paper work. He put my application through and it was declined. He then come to me told me i needed to do a list of things that seemed far from what i was told in the begining. I told him to leave as i needed to think things through.. I asked if i could have my deposit back and thats when i was told i wasnt getting anything back. Am i able to get my deposit back?

No answers
John Selboskar

John Selboskarasked

Do you build on rear strata lots?

1 answer
First Home Buyers Direct
Ashley T.First Home Buyers Direct

Yes we do :-)

Get an answer from our members and First Home Buyers Direct representatives

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