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Reviews

3.9

260 reviews
5
(184)
4
(4)
3
(1)
2
(6)
1
(65)
  • Customer Service
    3.8 (30)
  • Job Satisfaction
    3.3 (15)
  • Product Quality
    3.8 (28)
  • Return Claim MadeYes (4) · No (23)
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Reviewer Photos & Videos

Andrea

AndreaSydney

Luke is the best!!!

published

I went into the store today to look for a under water phone case, Luke was lively, eager to help and full of knowledge. He also helped me out with a strap for my iwatch and showed me this new amazing charger which I’m going back tomorrow to purchase (should have listened and just bought it right there and then haha). His service was just fantastic, I left the store with a positive energy and a huge smile. Thank you Luke! A day later I went back in to buy more things, Oska and Ken were also soo helpful. Clearly you guys just have the best staff ! Always a pleasure to visit.

You have been a great help with your advice

published

Having acquired a phone and tablet from Telstra I needed case and screen protection and went to phone king as I have in the past. Great advice and fitting of cash and screen protection for my S9 and a referral to Samsung in Westfield to buy products for my tablet case and screen protection which was subsequently fitted for no charge.
Thank you.

Excellent service

published

I was browsing the Tuggerah store for cases for a Galaxy S9 that I am picking up in a few days. Even though I was not in a position to purchase any accessories today James helped me and gave me excellent advice and service on purchasing the best equipment to protect my new phone. Thanks James, your informative and enthusiastic service was much appreciated and I will be back!

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Superb Service

published

I was in your Bondi Junction store and was served by the delightful Rosie.
She was super efficient, friendly & knowledgeable.
Please convey my congratulations to her on being an outstanding employee.



Awesome customer service

published

Visited Foneking at @ Westfield Sydney and was served by both Mark and Oliver. They provided me excellent service. I will definitely go back there if I need anything done on my phone. Very happy customer.

Oscar Bondi Junction

published

Couldn’t have been easier to navigate around the store. The range of products were impeccable! What I bought could not have been better Oscar was amazing!

1 comment
Fone King
Tim H.Fone King

Hi Eddy,

Thank you for taking the time to leave us such a positive review. We look forward to welcoming you back to our store soon.
Thanks-The FK Team!

Deciding on what Bluetooth headset to buy.

published

The shop assistant (Alex) was very knowledgeable and discussed several options for me to consider. Also once I was pretty decided showed me how to use the model I selected. Very Helpful.

1 comment
Fone King
Tim H.Fone King

Hi Roberto,
Thank you for taking the time to leave us a positive review. We value Alex within our business and am pleased to see Alex was able to assist you in your needs.
We look forward to seeing you in store again.
Thanks - The FK Team

Very helpful

published

Oliver knee his products. Sorted out my requirements quickly and efficiently whilst being pleasant Hope he is still there when I require additional accessories.

1 comment
Fone King
Tim H.Fone King

Great Customer Service

published

Had a great experience with the support of your sales person Oliver who went above and beyond to provide me with all of my needs. He was chirpy, very knowledgeable and greta fun to talk too..

1 comment
Fone King
Tim H.Fone King
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Repair Made Easy - Highly Recommended :)

published

On Holiday in Tuggerah NSW. Touch screen was unresponsive. Without even touching my phone, Bodih (fone king Tuggerah) diagnosed my Iphone 6 plus with the common mother board touch fault disease. He referred me to Fone King Alexandria head repair centre. I met Nick there he was very professional and reassuring. within 1 hour he fixed the motherboard touch fault in my phone, while i waited (with 6 months warranty). To get a phone motherboard fault fixed on the spot is unheard of folks, every other mall phone repairer wanted to send my phone away away for a week with no explanation of what could be wrong, one particular mall repairer even said my phone is ruined!
Fone King know phones people - Very impressed - Thank you.

1 comment
Fone King
Tim H.Fone King

Elderly new phone owner

published

Staff explained best products prices & package deal included fitting & setting up new phone were very patient & did not rush me or pressure me . I received everything I wanted & helpfully & friendly . Highly recommend them especially Buddy & Adam .

1 comment
Fone King
Tim H.Fone King

Great service

published

The customer service provided was excellent I would definitely recommend Fone King Chermside to friends and family. Shannon and Jamie were both knowledgeable and very personable. The repair was done very quickly, within the hour which was brilliant

1 comment
Fone King
Tim H.Fone King

Hi Sam, thank you for taking the time to share your positive experience. Aren't they an awesome bunch? It's great to know the team were helpful and efficient when repairing your phone.Thanks The FK Fam!

Awesome energetic service

published

The service by James was phenominal, James was highly energetic and provided honest and reliable service for me. I will be back for more, as he concisely summarised other useful products to me.

1 comment
Fone King
Tim H.Fone King

Hi Blake, Thank you for taking the time to share your positive experience. It's great to know he was able to educate you on useful products. I'm sure James will be well over excited to see you again! Thanks, The FK Fam.

Superior Service

published

I was attended to by a girl named Tyler in your Bondi Junction store. Tyler was wonderful and helpful. Tyler is a credit to your business. In fact I have already mentioned this good service to many of my friends and I asked them to ask for Tyler and to go to your shop. She sold me two products based on my needs. I am very happy with her recommendations.

1 comment
Fone King
Tim H.Fone King
Jason

JasonSydney

Great Service

published

Had an awesome experience today at QVB. Went in to buy a cover for my note 9. But convinced to fix my Note 8 instead. Amazing service from Paul.

1 comment
Fone King
Tim H.Fone King

Hi Jason, Thank you for taking the time to share your positive experience. It's great to see Paul was able to assist you with your Note 8 Repair. Thanks, The FK Team

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Kind & thoughtful service

published

The product was expensive given other types of products & prices.
However I didn’t mind paying a little more for the product because of the good service.

1 comment
Fone King
Tim H.Fone King

Phone savers!

published

The tech at Miranda (I think his name was Nathan?) fixed my completely water logged iPhone 6 in the time it took for me to have a coffee. He was SO nice. He offered to move everything onto a USB for me too as my storage was full.

1 comment
Fone King
Tim H.Fone King

Hi Jac, Thank you for leaving us 5 stars and a wonderful review about our tech Nathan. How good are the cafe's in Miranda?! Its great to know he was able to retrieve all your data on a USB stick and also fix a water damaged phone! Thanks, The FK TEAM

Smashed screen everything disapeared

published

The team at Fone King Miranda were friendly and got my problem sorted immediately. They did not have the parts but got them delivered and the phone was fixed with a screen protector fitted at a competitive price. Thanks for the efficient no drama service
Mick

1 comment
Fone King
Tim H.Fone King

Hi Mick, Thank you for taking the time to leave us such a positive review. It's great to see the team at Fone King Miranda have given you a 5 star experience and assisted you with ordering the part. Thanks The FK Team!

Scott

ScottBrisbane

Terrible service

published
1 comment
Fone King
Tim H.Fone King

Selling knockoff cheap Chinese imports as 'Hanman' products

published
1 comment
Fone King
Tim H.Fone King
Page 3 of 13
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Questions & Answers

Stacy

Stacyasked

Fone King

HeYYYY do you guys have a store near Campbeltown?

1 answer
Fone King
Tim H.Fone King

Hey Stacy, thanks for the question. You can find a list of our stores here: http://foneking.com.au/store-locator/
Your closest store would be Miranda: http://foneking.com.au/location/miranda/

Get an answer from our members and Fone King representatives

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