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Physical store, Online storeReviewer Photos & Videos
- Fone King
- Verified customer
Liquid damaged iPhone 6 revived!!
5 star service from Andy, Luke, Tyler in Bondi for quickly fixing my phone & being transparent on price/ outcome!
1 comment
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JulesNew South Wales, 2259
- 3 reviews
- Fone King
- Verified customer
Awesome service
We were looking at phone covers.
James was extremely helpful ... offered us alternatives, pros n cons with products & made the product selection a painless process.
Very happy with the result, esp after poor ebay experience - naturally it was more expensive then ebay, but the result is FAR better
1 comment
Tim H.Fone King
Hi Jules,
Apologies for the time that has lapsed … Good news is I’m here now and would love to say thanks for the kind words. It's great to see James was able to turn things around for you! As a grow... Read more
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Vernon LWoodford
- Fone King
- Verified customer
Dishonest Rogues
Took my phone to them stating that I was experiencing “charging Issues” with my iPhone 6. Straight away I was told that the charging port needed to be replaced without any consideration to any other possible issues e.g. faulty charging cable. Was also told their parts were genuine Apple parts that came with a 12 months guarantee. However, I was told that this would not be honoured if the damage was to occur due to a faulty cable. When getting my phone back two (2) of their own charging cables in the shop were faulty! I was billed $129 for ...Read more
the work with the invoice stating the “Charge Port” and “Audio Port” had been replaced and this was one single part. It was not until I got home that I discovered that the “Touch ID” was no longer working but worst of all my battery started depleting at a fast rate. I returned the following day about these issues, initially fixing the “Touch Id” but stating they did not touch the battery and it was “swollen” and would need to be replaced. Alarm bells rang big! I then went to the Apple store which informed me that they would never do this type of repair and was quite unsure exactly what work had been carried out. Apple also informed me that the “Audio Port” and “Charging Port” were two separate parts not one part as indicated by “Fone King”. Apple recommended me returning to “Fone King” and having the phone restored to its original condition. Upon returning to “Fone King” they continued to put off restoring the phone to its original condition, continuously stating that Apple will not help me. Eventually they did restore my phone to its original condition. I also had to create a scene in order eventually obtain a full-refund. Initially being told the “Tech Fee” would be deducted as per the “Terms and Conditions”. After that I returned to Apple who were very helpful and discovering that the charging issues were simply a result of lint being caught in the charging port. Once cleaned out the problem was solved. Also miraculously the battery issues were also resolved.1 comment
Tim H.Fone King
Hi Vernon,
I’m sorry to hear your experience was far from perfect and for us not addressing this sooner. I’m here now and happy to help find a resolution. ... Read more
If you can please email a contact number and the best time to call to [email protected] I’m sure we can turn this around. Thanks The FK FamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Fone King compares to other Phone / Computer Repair Services
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KenAU
- Fone King
- Verified customer
Excellent Service - Castle Hill Shop Castle Hill - Thank you Chris!
Fone King - Castle Hill Sydney NSW
I visited this outlet today to pick up a pre-ordered cover for my recently acquired new Nokia 5 (purchased from the Telstra Shop Castle Hill). Chris, at Fone King, served me and in passing - asked how I found/liked the new phone. When I explained that it was fine except for "all the garbage" that kept popping up when trying to use it - he spent several minutes showing and helping me "fine tune" the apps. He showed me how to "clean up" the phone and what virus protection to install. I am a senior citizen a...Read more
1 comment
Tim H.Fone King
Hi Ken, Thank you for taking the time top share your positive experience, As a growing family run business it’s great to know the pillars that we were founded on still carry through to this day. We lo... Read more
ok forward to welcoming you back soon. Im sure Chris would love to see you again! Thanks -The FK Team!Similar opinion? Write a review on ieatwords.com.au!
stevekayDOVER HEIGHTS
- Fone King
- Verified customer
Fixed my Ipad air 2 screen
I took my Ipad Air 2 to Fone King Bondi Junction to fix a cracked screen and they did a good job
1 comment
Tim H.Fone King
Hi Steve, We appreciate your time to leave us a review. Thanks - FK Team
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- Fone King
- Verified customer
Alexandria nsw store, fast service and nice ppl
Called for a screen n battery quote for iPhone 6. Confirmed they could do it on spot. Job done on same day within 1hour as advised.
1 comment
Tim H.Fone King
Hi Ewan,
Thank you for taking the time to share your positive experience, Im glad we were able to commit to the quoted time frame we gave you. As a growing family run business it’s great to know the ... Read more
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NanSydney, NSW
- 3 reviews
- Fone King
- Verified customer
very good service, great staff
I bought a tempered glass screen for a samsung 8+. Oliver served me quickly (no waiting time) with knowledge & manners. He fitted the screen. great personality...many thanks
1 comment
Tim H.Fone King
Hi Nan, Thank you for taking the time to share your positive experience you have had with Fone King, How awesome is Ollie?! It's great to hear he was able to provide you with the Fone King experience... Read more
. We look forward to welcoming you back soon. Thanks - The FK TeamSimilar opinion? Write a review on ieatwords.com.au!
PabloSydney, NSW
- Fone King
- Verified customer
Great service
Your sales person was excellent his name is Oliver at the QVB store. His customer service is outstanding and made my experience a fun and enjoyable one. He is an asset to your brand.
1 comment
Tim H.Fone King
Hi Pablo, Thank you for taking the time to share your positive experience, As a growing family run business it’s great to know the pillars that we were founded on still carry through to this day. We l... Read more
ook forward to welcoming you back soon. Thanks - The FK TeamSimilar opinion? Write a review on ieatwords.com.au!
- Fone King
- Verified customer
Outstanding customer service and advice
Oliver’s advice and customer service was outstanding. I run a small business and we strive to offer this level of service and advice also.
1 comment
Tim H.Fone King
Hi Wilko,
Apologies for the time that has lapsed … Good news is I’m here now and would love to say thanks for the kind words. Ollie is just awesome! As a growing family run business it’s great to kno... Read more
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Find out how Fone King compares to other Phone / Computer Repair Services
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Sally WAU
- Fone King
- Verified customer
Great service thankyoy
Fantastic service from the staff at QV Store in George St, Sydney. Thank you. Extremely helpful and nothing was a problem, all done with a smile and friendly advice.
1 comment
Tim H.Fone King
Hi Sally,
Apologies for the time that has lapsed … Good news is I’m here now and would love to say thanks for the kind words. It's great to see you enjoyed your experience at our QVB Store. As a gro... Read more
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FridaCastel Hill
Thanks fo Quany and Adam who were so helpful
I was looking for a repair shop for my broken samsung phone to transfer all my info and photo to Apple new phone so somebody suggest Fone king.
Now It is good to appreciate Quany and Adam for their fantastic repair and services they provided in Castle Hill shopping center today. It didn't take me long to transferred my all info to new phone. They were so positive and really individual are asset to your organisation.
Many thanks Frida
1 comment
Tim H.Fone King
Hi Frida,
Apologies for the time that has lapsed … Good news is I’m here now and would love to say thanks for the kind words. It's great to see that you enjoyed your experience at our Castle Hill sto... Read more
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Keturah HBrisbane
Amazing, made my day better!
My SIM card got stuck inside my phone and we couldn't get it out, we went to different shops and they couldn't either. They suggested going to fone king and they got it out in seconds! It was very helpful and made our day.
1 comment
Tim H.Fone King
Hi Keturah,
Apologies for the time that has lapsed … Good news is I’m here now and would love to say thanks for the kind words. I'm glad we were able to make your day and assist you. As a growing fam... Read more
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- Fone King
- Verified customer
Luke at Bondi Junction Store was THE BEST!
I entered the store with my 2 year old boy to buy 1 phone case and walked out with over $360 in products. Luke helped kept my child entertained and at the same time helped me purchase items I’ve wanted for a long time. I walked away with glass screen protectors and wireless BT headphones. Thanks Luke you made my shopping experience effortless, informative and fun! Well done on delivering exceptional customer service
1 comment
Tim H.Fone King
Hi Chevy,
Apologies for the time that has lapsed … Good news is I’m here now and would love to say thanks for the kind words. As a growing family run business it’s great to know the pillars that we w... Read more
Similar opinion? Write a review on ieatwords.com.au!
- Fone King
- Verified customer
myer centre fone king
Anthony from the Myer centre has always been awesome. Saved my but with a tempered glass. Always makes me feel good
1 comment
Tim H.Fone King
Hi Dan,
Apologies for the time that has lapsed … Good news is I’m here now and would love to say thanks for the kind words. How awesome is Anthony! We look forward to welcoming you back soon.
Thanks
The FK Fam
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- Fone King
- Verified customer
Oops I did it again
After a great night on Saturday with the boohas I woke up to a broken google pixel 2 phone screen. For those of you who know google pixels they cost an absolute butt ton of cash to fix. However - even though I was about to drop $380 on a new screen - I'm guessing I got a bit gipped and ripped off but I really dont care, Anthony (I think that was his name) was like Jesus Christ himself. Being a student (poor) and having to rush off to work in a bar (because I'm poor) I felt pretty nasty, but this guy and his customer service made me feel pretty ...Read more
great about my predicament . They arranged to have my phone fixed by the nifty engineer (send this guy to elon musk type pressure and talent), Alex (The dude with glasses fixing the phone, again I'm terrible with names I hope thats right). When I cam back to get my phone old mate was sweating, but with the precision of a falcon 1 landing, performed the final test on my phone. It was done. Google Pixel 2 phone screen replaced in half an hour on a busy Sunday. Bianca was quick to grab my receipt and provide some banter whilst I waited for the last adjustments to be made and I was on my way to work with a phone as good as new. The Sunday squad showed up game and scored a home run. Believe me if I ever get screwed up on a saturday night and break my phone like that again I will not hesitate to return to the Fonekings out at miranda westfield. Well done. Someone give these guys a bonus!!1 comment
Tim H.Fone King
Hi Ratdog,
Apologies for the time that has lapsed … Good news is I’m here now and would love to say thanks for the kind words. This review has made our day! You are an absolute Legend my friend! As ... Read more
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- Fone King
- Verified customer
Great service
Luke was fantastic in the service he provided. My phone was dropped in water and needed some parts replaced. Constantly positive individual and asset to your organisation.
1 comment
Tim H.Fone King
Hi Adam,
Apologies for the time that has lapsed … Good news is I’m here now and would love to say thanks for the kind words. As a growing family run business it’s great to know the pillars that we we... Read more
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- Fone King
- Verified customer
Great product and customer service
Received fast and quality customer service, with a great selection of products, will definitely be back for all of my phone needs!
1 comment
Tim H.Fone King
Hi Tiz,
Apologies for the time that has lapsed … Good news is I’m here now and would love to say thanks for the kind words. As a growing family run business it’s great to know the pillars that we wer... Read more
Similar opinion? Write a review on ieatwords.com.au!
- Fone King
- Verified customer
The best service you'll get
Went there to buy a nice set of earphones for my friend's birthday. Oliver R was more than willing to help me get the best for him. Not only did he recommend good quality earphones but helped me get a wonderful choice of colour.
He was very friendly, helpful and simply wonderful to talk to. Thanks to him, my friend is currently enjoying his pink earphones and powerbank while showing off his mini phone fan
1 comment
Tim H.Fone King
Hi Angie,
Apologies for the time that has lapsed … Good news is I’m here now and would love to say thanks for the kind words. We're glad Ollie was able to provide you with the best customer service p... Read more
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Savy1Sydney
- Fone King
- Verified customer
Super Screen Guard
Anthony assisted in showing me the different types of guards available and offered me peace of mind as I'm bloody clumsy! Was also offered a case but my girlfriend would've killed me if I bought it (which I wanted to) Great range and awesome location within The Grounds of Alexandria Cafe. Tip: If you come with car just let the attendants know you're here for a coffee as no parking spaced available for Fone King.
1 comment
Tim H.Fone King
Hi Savy,
Apologies for the time that has lapsed … Good news is I’m here now and would love to say thanks for the kind words. It's great to know Anthony was able to assist you and guide you through yo... Read more
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- Fone King
- Verified customer
Quality customer service
I was in a bit of a hurry and Collette of your Pitt St./Market branch provided me with excellent choices and recommendation. I was out of the store in less than 10 minutes, happy with my purchase (IPhone cover and a card sleeve).
1 comment
Tim H.Fone King
Hi Max,
Apologies for the time that has lapsed … Good news is I’m here now and would love to say thanks for the kind words. As a growing family run business it’s great to know the pillars that we wer... Read more
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Questions & Answers
Stacyasked
HeYYYY do you guys have a store near Campbeltown?
1 answer
Tim H.Fone King
Hey Stacy, thanks for the question. You can find a list of our stores here: http://foneking.com.au/store-locator/
Your closest store would be Miranda: http://foneking.com.au/location/miranda/
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Tim H.Fone King
Hi Pru, Great to hear you found what you needed and you had a laugh with our Bondi team – they are an awesome crew!
We look forward to seeing you again!