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Reviews

5.0

151 reviews
5
(145)
4
(5)
3
(1)
2
(0)
1
(0)
  • Product Quality
    5.0 (8)
  • Return Claim MadeYes (0) · No (9)
  • Customer Service
    5.0 (7)
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Great Self-Publishing Company For My Two Books

published

I have had two books published by Vivid/Fontaine in the last 12 months: "Pub Quizzes Ready To Use" and "The Quiz Book For Kids".
I found their expertise and advice very helpful. Jason offered me ideas on formatting, layout and general presentation. He was always prompt with email replies and took me through every step of the process in a very professional manner.
The time from submitting my manuscript to publishing was quicker than I thought, which was very welcome.
I would use Vivid/Fontaine Publishing again for my future projects. And the real bonus is that they are an Australian based company.

Cathy

Cathy

  • 2 reviews
  • 1 like

Fast,friendly, professional

published

I commissioned Fontaine publishing to bring my 1st picture story book to life. The process for me as a novice author was daunting but Fontaine publishing know their business. In the end it was smooth sailing. Prompt, helpful and professional they were easy to work with and I love the finished product.

Outstanding Guidance and Service.

published
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Absolute pleasure to work with

published

Fontaine worked closely with me to help realise my dream - to publish my debut novel, Helium and Honey. The journey for a novice like me is challenging and at times confusing. The team at Fontaine were patience, understanding and methodical, providing timely advice and service. Jason, Nicola-Jane, and the whole team, were an absolute pleasure to work with and I would recommend them to any prospective or established author.



brucem

brucemScarborough

  • Verified customer

Helpful and efficient

published

Everyone from Fontaine I had contact with was very customer focussed: they helped when I asked for it, and responded quickly and efficiently to every request. I'll use them again. Fontaine took the hassles out of the whole publishing routine.

Emily

EmilySydney

  • Verified customer

Exceptional understanding

published

"Eureka! an introduction to Classical Greek for young Australians" is itself a bold, non-commercial venture in producing a cross-cultural textbook for a small market. I have been delighted with the service from Fontaine in terms of promptness, quality and attention to detail, willingness to make a correction in the proof in Greek font (!), and amazing control over the delivery of the finished product within a tight timeline. Jason really seemed to understand what we were trying to achieve! The Flexicore binding will withstand even the worst students can do, and the paper and colour quality are tops. The Classical Languages Teachers Association is very grateful.

SharynG

SharynGAdelaide

Check off the bucket list

published

I have recently self published my first children's picture book. I was very happy with the service provided. There was always prompt and helpful advice and being able to do this all online made it very simple for me as I have a rather hectic life outside of this project.

Glenn

GlennBrisbane

Great service

published

I recently printed a hard cover children's book 'We Can't All Be The Same,' through Fontaine and used some of their extra publishing services. I had previously used their printing company to print another hard cover children's book 'The Mighty Kite Flight.' Both times I was extremely happy with their service. Jason was always very helpful and often went beyond what was required. Jason was usually very prompt with replies. He helped me through the whole process (especially the first time). The quality of the second book seemed even better than the one from 2 years ago. Very happy with the overall service. Glenn Martin.

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Great Publishing Firm

published

I self published my first book with Fontaine Publishing Group and was very happy with the advice and support I received from Jason. The process of publishing was very new to me and the support I received was encouraging. I wouldn't hesitate to use Fontaine again

November 30th 2017 Update: Very Professional Service

I published my first book, Violence in a Box, with Fontaine Publishing Group. Being inexperienced with publishing I found Fontaine extremely helpful and they responded to my questions and emails promptly. I would not hesitate to use them again

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Very Happy

published

I thought the Fontaine Publishing team did a great job with my book, The Devil's Spawn. They were quick to reply to emails and made the whole process smooth. Once all the details were sorted, the printing took hardly any time at all. I'm definitely going to use them again.

Excellent!

published

I've recently self-published my picture story book 'Awake' with Fontaine. The quality and production of the book was excellent and the service and support from Jason and the team at Fontaine was amazing. They are an absolute pleasure to deal with and made my first self-publishing experience easier than what I had imagined. I am very pleased with the finished product and would definitely publish another book with Fontaine. I would highly recommend them to anyone who is wanting to self-publish!

What a joke

What a joke

  • 2 reviews
  • 7 likes

Mixed bag

published

I've self-published twice with Fontaine. They produced an amazing looking product within a reasonable time with good support. However, avoid their Print on Demand option unless you are confident you'll sell a lot overseas. It was supposed to be for overseas, but then they used it themselves to sell copies domestically to a trade customer of theirs. I got the royalties, sure, but they got the profits and there's another box of product I'd paid in full for sitting in my garage I could have sold that customer.
The post production marketing support is non-existent.
Their accounting of royalties seems a bit amateur.

Maureen J.

Maureen J.Brisbane

Delighted

published

Fontaine Publishing did a great job with my self-published book, 'The Kuranya'.. Jason was patience personified. The help and advice I received were invaluable in adding to the presentation of the book and - saving me money!. The finished product is everything I hoped it would be. Many thanks to Jason and the team and I would certainly recommend Fontaine Publishing to everyone!

Impressive!

published

Very professional, friendly and accommodating. An absolute pleasure to deal with. The whole team made publishing "Dreams and Awe" a breeze and I am very happy with the result.

Perfect.

published

Fontaine Publishing was a very simple, smooth process with kind people, Ilan and Nicola, who made publishing 'Dragon Rising' an absolute breeze. They designed the cover efficiently and quickly, and answered any question in the blink of an eye, and made it incredibly easy for me, with a young age, to publish the book.

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Fontaine turns in for me another Gold Medal performance

published

Very pleased with interpersonal skills of Fontaine staff re negotiations over printing of my book 'VANUATU. Arrival of the Europeans, 1606-1809.' Service prompt, ethical. Delighted with finished product which is just how I imagined it should be!

  • Verified customer

Professional and prompt service for an outstanding result

published

Fontaine publishing provided professional and prompt service for our book Murray-Darling Journeys (2017). Their advice and understanding led us to publishing a book that we are proud of and are excited about selling to the public. They helped design the cover and recommended flexicover binding which was a good choice for the style of book. Everyone who has seen the book has been impressed with the result. Jason and team’s patience in guiding us through the process of preparing the book for publication has made the process much easier and a more pleasant experience. We highly recommend Fontaine publishing.
Angela and Mike Bremers

Elizabeth

Elizabeth

  • 2 reviews

A really professional company to work with

published

My entire experience with Vivid, from first approach to finished product, has been simply excellent. Yasmin, Jason & Nicola between them answered every question, proved themselves knowledgeable, efficient and delivered on their promises, without fail. When we had an unforeseen last minute query regarding the weight of the book, the matter was efficiently resolved and didn't impact on the delivery date at all. I am more than impressed and can only recommend Vivid and their great staff to any author considering the self-publishing process.

Firstly very patient, quicker than expected, very friendly, professional, efficiency at its best.

published

I thought I was giving them a hard time but what I got back was quick friendly service. I most definitely recommend Fontaine Publishing, and I'll be working with the for my future work.

Professional, Friendly, Encouraging - Efficient. Tony Brennan

published

I was nervous at approaching self-publishing with my book: 'And The Dance Goes On'. I realize now what dumb questions I asked throughout the process. Nicola handled all my queries with ease. Jason and Nicola turned out a book that startled me; it was done with such professionalism and skill that I felt proud of the end product. The cover alone was an indication of how closely they understood the plot and the period in which the book was set. I'm sending my next one to Jason this very week. Thank you Nicola and Jason.

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Questions & Answers

Dolly

Dollyasked

I have a text book with coloured images and some interactive Q&A with approximately 277 pages, can you pls provide a quote for editing and publishing?

1 answer
Fontaine Publishing Group
Jason S.Fontaine Publishing Group

Dear Dolly, thank you for you enquiry. Please fill in the quote form and we will get back to you with costings and options available: http://www.fontaine.com.au/book-publishing-quote/

JGLS

JGLSasked

How long did it take when you originally emailed them? I haven't seen any replies to MY queries. Not a one. Not even an automatic one!

3 answers
Judy Waugh
Judy Waugh

Hi, I filled out a form asking for an obligation-free quote, with rough details of my print-ready draft. I had a reply within 24 hours I think, with a ballpark figure. That gave me a contact person to follow up with. I adjusted the figures on the form and the replies were pretty prompt. There was a bit of to-ing and fro-ing before I was invited to speak to a real person. After that the communication was excellent. I hope this helps. cheers Judy

JGLS
JGLS

Thanks Judy, are you happy, has it progressed and are you making any headway with your path?

Judy Waugh
Judy Waugh

Totally happy, please check my review.

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