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53 questions from our users

Bruce W.

Bruce W.asked

Lifestyle ASTG30KMTA (8.5kW / 9.0kW)

What area would the 8.5w cool?



1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Bruce, There are a few factors to take into account regarding areas an air conditioner can cool or heat. We do have our economatch guide on our website where you can get an approximate answer. It can be found via this link - https://www.fujitsugeneral.com.au/residential-range/economatch#page=inputs&roomlength=6&roomwidth=6&roomsize=36&facewest=2&insulated=2
We also offer an obligation free quote through our authorised partners which can help.

Denis

Denisasked

Lifestyle

Hi, A question please. Does this model come with a wifi connection to link with my iPhone. If so were can I get the setup install instructions. Many thanks for your time.

Cheers
Denis

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Denis, Thank you for placing your question on Product Review, please be advised this model is compatible with a wifi connection link to your iphone which will need to be completed by a Fujitsu Service Agent. Please contact us directly so we can assist your request as soon as possible. Fujitsu Assist Tel: 1300 364 484



Gregory A SandMAN

Gregory A SandMANasked

Lifestyle

Dealers in Manistee Co. Michigan?

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Gregory, Thank you for placing your question to us on Product Review which has come to us in Australia.
Please see the contact details below for America:

U.S. Headquarters:Fujitsu General America, Inc. 353 Route 46 West Fairfield, NJ 07004
Telephone Contact Numbers:
Toll Free: (888) 888-3424
Local (NJ): (973) 575-0380
Main Fax: (973) 575-2194
Email: For support, please email [email protected]

Brenda

Brendaasked

Lifestyle ASTG09KMCA (2.5kW / 3.2kW)

There is a symbol on the right lower side of the air conditioner which is flashing. This symbol is directly beside the on/off switch. Any help?



1 answer
karen55
karen55

Call customer service. Sounds like it needs a service

Kevin

Kevinasked

Lifestyle ASTG24KMCA (7.1kW / 8.0kW)

I can turn power on for my unit, but when the signals light the Economy button is flashing green and I can do nothing more with the unit. The fan will not operate and no air is emitted. How can I fix this?

2 answers
Pete
Pete

Hi, I only placed a review on the aircon, I'm not a serviceman.
Would suggest you contact the original installer of the system or call the Fujitsu trouble desk.
Pete

Fujitsu
Fujitsu A.Fujitsu

Hi Pete, Thank you for placing your comment on Product Review. In regards to your query this usually means there is an error on the system indicated when the economy light is flashing and the operation and timer lights have a distinct flash sequence. If isolating the power to the system for 10 minutes doesn't resolve the situation, a technician will be required to attend. Please kindly contact our Service team directly and they will do their best to assist you. Toll free Tel: 1300 364 484.

Louise

Louiseasked

Lifestyle ASTG30CMTA (Cooling Only, 8.5kW)

Please any help? - ac not working but now has flashing lights & cannot find documentation relating to this model.
* Operation (Green) x 10 times
* Timer (Orange) x 3 times
* Economy (Green) continual flashing

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Louise, Thank you for placing your comments on Product Review. We are sorry to hear your Fujitsu Airconditioning unit isn't working to the full capacity. Please contact us with your address so we can provide the nearest Fujtisu Service Agent to you and they will do their best to assist you. Please email [email protected].

Bridget

Bridgetasked

Lifestyle ASTG30KMTA (8.5kW / 9.0kW)

Why does this air con NOT have an inverter?.

3 answers
Fujitsu
Fujitsu A.Fujitsu

Hi Bridget, thanks for contacting us. All Fujitsu General Air Conditioners being sold in Australia are inverters. For more information on the product visit https://www.fujitsugeneral.com.au/product/astg30kmta---8.5kw(c)-9.0kw(h) . We hope this information helps.

Lou
Lou

Shocking to hear, had similar problem, worked fine for the first 2 1/2yrs. Than the problems started and got nowhere with the manufacturer. Numerous emails back and forth, got nowhere. Posted negative review on this site, within minutes they were asking me to private message them and asking me to remove my post. I decided to rip the entire system out and went with a more reputable company. The only thing this product did was create aggravation for me for 2 yrs and $5700.00 on original install. Only to rip it out and have another system installed. I'd recommend the same to you.

Fujitsu
Fujitsu A.Fujitsu

Hi Lou. As discussed with you we are based in Australia and the reason you were asked to remove your post was because you had posted your comments on our page which is a totally different company in a different country to which you bought the unit. We have reached on your behalf and contacted that company to see if we could resolve your issue. Other than that, unfortunately we do not have any control over them and cannot force them to resolve your issue.

brody

brodyasked

Lifestyle ASTG18KMCA (5.0kW / 6.0kW)

After this unit is turned off a loud clicking noise is heard for few minutes, as still under warranty is this a serious issue my installer says because outdoor unit piping to indoor unit is approximately 8 meters of tubing this distance could cause some sort of surging and noise as i am a engineer i am doubtful as tubing is full. So how can surging occur?

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Brody, Thank you for placing your question on Product Review. Please contact directly our Technical Support team who will be able to assist you further. Free Toll 1300 364 484.

Hobzee

Hobzeeasked

Lifestyle ASTG34KMTA (9.4kW / 10.3kW)

Go to turn our unit on this summer and we get 5 flashes of the timer light. Unit not coming on. Of course it's our first hot day and a/c not working. Who do I call? Purchased about this time last year from Good Guys and we are on Mornington Peninsula Vic Steve 0416611774

1 answer
Fujitsu
Fujitsu A.Fujitsu

Hi Steve, Thank you for placing your question on Product Review. Please call our Technical support team who will do their best to assist you in regards to the five flashes on your timer light. Free Toll 1300 364 484.

DGC1

DGC1asked

Lifestyle ASTG12KMCA (3.5kW / 3.7kW)

What size room area will this unit cover?

1 answer
Vienna
Vienna

It will do 20 to 30 square meters
Depending on windows and insulation etc
So 5 # 5 room. Small lounge

jemma

jemmaasked

Lifestyle ASTG24KMCA (7.1kW / 8.0kW)

Just wondering what the difference is between the Fujitsu 7.1kw ASTG24KMCB and the Fujitsu 7.1kw ASTG24KMCA as there is a price difference. Many thanks. Jemma

11 answers
Fujitsu
Fujitsu A.Fujitsu

Hi Jemma, thanks for contacting us at Fujitsu General. The difference is that the KMCB is WiFi enabled whereas the KMCA is not. Hope this helps.

Anil Nanji
Anil Nanji

Can the KCMA be fitted with a WIFI Module?

Nick
Nick

Anil, I've had this on my non wifi unit since I brought it, works perfectly.

https://www.ebay.com.au/c/1677700061#oid222175576129

Miked

Mikedasked

Lifestyle ASTG24KMCA (7.1kW / 8.0kW)

How do I find out how much power the 7.1 kw unit uses whilst on standby?

1 answer
Fujitsu
Fujitsu A.Fujitsu

Thanks for your question.

The standby power for the ASTG24KMCA 4.17 watts for cooling and 4.22 watts on heating. If the outdoor temperature drops below 0 degrees, standby preheat will be enabled and the standby will increase to 37.14 watts.

Mel J

Mel Jasked

Lifestyle ASTG24KMCA (7.1kW / 8.0kW)

Can someone please explain the operations of AUTO, COOL and DRY modes. Which one is best to use?

5 answers
Eri
Eri

Auto it adjusts room temp when reached wanted temp

Lyn
Lyn

And COOL will cool to set temp. DRY will remove humidity only, but it will make the room feel cooler as a result- this is great when humidity is high but temperature is not.

Mel J
Mel J

Thanks Eri and Lyn. The instruction book just gives the bare basics, with no explanation of what each mode actually does. It's as I thought, but wanted it confirmed. Thanks again. Mel J

David G

David Gasked

Lifestyle ASTG12KMCA (3.5kW / 3.7kW)

what is the maximum distance can i install the indoor unit to the outdoor box? i would have about 10m distance

2 answers
Eri
Eri

I'm not a installer- that is a different area- a tradesman area-

Jaymate
Jaymate

It's recharged for 20M in length, can be put upto 20M away in length and the units maximum pipe height is 15M.

John

Johnasked

Lifestyle ASTG24KMCA (7.1kW / 8.0kW)

When the units switch to economy mode and the temperature begins to rise, does not the thermostat kick in and begin the cooling cycle again? Or do they all begin to heat unless you regularly switch on the powerful setting?

1 answer
Eri
Eri

Most remote controlled HV seperate economy & powerful buttons,temp required buttons,& auto settings.And most do auto rise & fall when room areas HV reached temp settings.

Jennifer Tan

Jennifer Tanasked

Lifestyle

May I know what is the differ for Model ASAG09LM and ASTG09? TQ

2 answers
Sharon
Sharon

I have no idea sorry. The Fujitsu Service line could help you. 0280761917

Clint09
Clint09

Sorry - was your question directed at me?

gotvos

gotvosasked

Lifestyle ASTG24KMCA (7.1kW / 8.0kW)

Can timer adjusted that unit turns on the same time every day?

2 answers
HG
HG

Yes mine does this. However, I am into home automation and am using a controller that can turn it on and off remotely using my mobile from wherever I am.

Bargain byrnes
Bargain byrnes

Yes, you can set daily on and off times with the remote... the problem being is once it reaches the set temperature the unit switches to economy mode... but it never powers back up once the temperature starts rising again... example I switched it on about an hour ago as its going to be about 40c today.... the lowest setting is 18c so unit was switched on, it has cooled to 18c and has now switched to economy..... give it an hour or so and the temperature will be about 25 and climbing but the unit wont power back up again... come 3pm if I dont press the powerful button about every 30 minutes it will be about 35c inside

Georgia F

Georgia Fasked

Lifestyle ASTG09KMCA (2.5kW / 3.2kW)

Do you need to knock a hole in the wall in order to install this air conditioner?

1 answer
Rach
Rach

For the pipes, yes. And the bracket holds the unit up. Of course you need to get a professional to install it anyway so speak to them about where you'd like to put it etc.

Phillip M

Phillip Masked

Lifestyle ASTG09KMCA (2.5kW / 3.2kW)

Difference between astg09 kuca and astg 09kmca?

1 answer
Danny
Danny

The KUCA is part of the designer range and has a sleeker looking indoor unit

Lynell C

Lynell Casked

Lifestyle ASTG24KMCA (7.1kW / 8.0kW)

my aircon 7.1 kw astg24kmca was installed yesterday and the bloke turned it on but it wasn't very cool he said it will take a bit to cool down, we noticed though that it wasnt that cool after a couple of hours, this morning I turned it on and nothing, there is a red flashing clock thing on the unit itself, I have followed all troubleshooting suggestions and still nothing. Any help?

3 answers
Coops
Coops

No it sounds that younhave a pr9blem i would contactthe manufaectors custoervservice who are very helpful

Coops
Coops

The installer said i had to keep on for v 1-2 then turn off he stayed untilmi understand how to,use it i used a8rtasker to,install

Rachel
Rachel

Sounds to me as though there, is a problem with the unit and I would be contacting the warranty branch immediately. My unit takes a little while to actually operate after being turned on but that is normal. Mine can be too cold if I don't watch it or too hot if I have it set too high. I love it and it's worked perfectly from day one.

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