I was a little surprised at the time it took to process our claim, though it finally came through with no problems. It would be preferable to set up a direct credit into a nominated account as supposed to a cheque in the mail.

We’ve found this insurance to be great so far. Getting started was easy, the claiming process was easy and our claim was processed quickly without fuss. Policy seems to cover many things for a reasonable premium

After our dog required minor surgery, we had astronomical vet bills so decided Pet Insurance was a viable option. Guide Dogs Insurance was thorough and supported a very good cause.

Best decision we have made! Insured our Labradoodle from the first day we brought her home. Discovered
within a few months that she was going to need monthly injections to treat an allergy. I couldn't believe how quick and easy the claims process was.

After a rough start with Guide dogs insurance
I was contacted by their team to explain the problems I was having, I am not envisaging any more problems and look forward to a good relationship in the future.
Thankyou

I found the process was rather long, constantly requesting information several times even though the information was sent. The person I spoke with after several emails did get the desired results.

Staff are great.
Cannot contact for assistance after hours.
Ludicrous effort for first few claims.
Unable to resolve anything over the phone.
I feel they bend over backwards to not pay. I’m persistent though.

Very bad service. We have changed the portal to pay into account yet they keep paying by cheque. The time it takes for them to send the cheque is completely unreasonable. We have to follow up by email for something to happen. Now they say they they think our address has changed. It hasn’t but it seems to slow the claim down for them again so makes sense why they have asked it.

The time it takes for the claim to be looked at is unreasonable my dog has had a bad trot this last three months with foure operations and still only has been paid out for two. verry hard to contact
your claims office by phone operators do not speak good English. I have thought about changing to another company.

no 4 phone call and given undertaking all information supplied not and now im not happy as can not trust your ph centre as lied . joined when i got a new puppy he is now 6.5 months and think medi bank pet insurance should of gone to as no ph number claims as not computer savey and believed your claims person and lied to

yes very friendly always and nothing is too much trouble.thankyou very much have been with guide dogs for a number of years now and would not change to any other pet insurance

Great value for money . Family member uses guide dogs pet insurance and so far no bad reviews, I chose premium insurance I want the best for my new puppy and this was the best suited for us.

I found it was easy to claim. You get an acknowledgement after lodgment and next thing you know you are reimbursed as per your policy. Glad I had it when our Pip needed an operation in her first 12 months. You then get letters explaining what was covered and what wasn't. I think this could be done by email rather than post.

I feel its overpriced for our two dogs. Increased premium massively since last year. Good to pay out claims. Not great on phone when I queried the increased premium. I will probably cancel soon

Easy to lodge (our vet receptionist does it for us!) and prompt payment. Doug has had a fairly healthy first 12 months of his life, but it's great to know that when little things do go wrong (like he develops a limp and needs an x-ray) we don't have to hesitate based on cost.

This policy is great value, my vet lodged our claim, which was paid really quickly. If you have any queries the staff over the phone are very helpful and the bonus is that we are supporting guide dogs.

It has been easy to lodge claims as I can do this through my vet. It would be good for vaccines to also be covered given its the biggest expense.

The policy is good value and set up was easy as it occurred over the phone.
Claims are processed quite quickly once lodged.
We have been insured for nearly two years and have not had any issues.

Happy with the product offering and pricing compared to others, plus prefer to support Guide Dogs. Was a bit disappointed by a unrequested call after just filling in info online to get a quote, the phone call was very polite but still with pushy hard sell tactics being used.