Claim was actioned fairly quick
Was very happy with the amount refunded
Policy is well worth having and good to know some of the funds are going to a good cause
However I would prefer direct debit back into my account rather than a cheque

Felix was super helpful and called me back when he said he was going to, was joyful on the phone and very relatable. Amazing at his job! Well done Felix!

Setup of the policy was easy enough. A slight technical issue with an automated email generation post setup but this was quickly resolved with a customer service phone call.
Had no issues making a claim. It was a simple process to upload relevant documents and the claim was approved in a reasonable amount of time.
Thank you for making your service pain free and simple enough to use.

Pleasant customer representative, very informative and helpful.
Presented various options for cover and explained the options.
Clarified all the questions satisfactorily. Talked about various payment options and allowed me to select the best one.

As a newby to pet insurance setting up a policy was easy, the call centre assistant was able to explain the policy in laymen's terms. I felt the premiums were very competitive.

The policy appears good value for money, to the point whereby I have also transferred my other dog over as this policy offers better value and gives discount for adding an additional pet.

I felt the policy is affordable and good value. There are different levels of cover to suit all budgets and easy to compare the different cover levels. They also have cover for pets over 9.

New customer great so far. Easy to claim on line and payment reimbursed within 2-3 business days. Only constructive feedback is when uploading documents they need to be under a certain size limit which can cause customer to split their document in two to be able to submit it. Another constructive feedback is the web page times out too quick when submitting claims. Overall, excellent and straight forward.

Always recommend Guide Dog pet insurance to others when talking about their pets. Recently made a claim and found it to be quick and easily sorted. The Policy has great coverage and I love working with Guide Dogs in all areas not just insurance..

It's just the policy i needed. Thanks. I am not very long with guiddog and i feel they are just wonderful. The follow up call was great. I have recommended this company to all my friends who has pets

Happy with the set up .A new customer, was easy to setup have not made a claim yet will wait and see how long it takes to resolve a claim

Easy to set up online. Good value. Canstar rating internet reviews were helpful in my decision making. A follow up phone call answered my question. Hopefully I don’t need to use it.

First claim and came through within a week. No fuss, no problems, just paid straight into the account. The online process was easy to follow and whilst I am hoping I don't need it too often, its really good to know its there. Thanks.

Just signed up, easy application process, good value for money. Have not lodged a claim yet. Just started with the guide dogs insurance. First time in applying for pet insurance.

The emergency pet hospital put the claim through directly to Guide dogs. My claim was paid within 7 days, no questions asked, money straight into my bank account. Thank you so much.

The question regarding their service comes when you need to make a claim when my dog had a minor injury. They were prompt and eager to help and the process was so easy. The vet signed the forms and once approved, the vet got their money and the surgery was done with success.

Excellent customer service ensuring all my needs were met for all of my pets and ease of communication made signing up a pain free experience. Would definitely recommend without hesitation

Just signed up. Customer service was great and price is better than what I found put there. I hope they'll deliver as their insurance promises and have a quick and easy claims process. We shall see... ...

Only just signed up. Best pet insurance quote I found when researching hence why I chose it. New customer so time will tell how good they are Still waiting for my welcome pack and policy documents though