Harvey Norman Retail Stores Questions & Answers (page 2 of 2)

Some stores do, some don't

Hi, given the sofa is eight years old I would expect some flaking if its faux leather. The sun will also cause it to flake.

I’d say it’s not genuine leather, just bonded leather

Call them & give them one more chance if you hear nothing go to the consumers traders & tennants tribunal ( thru fair trading) & lodge a case with them. I had the same problem with Harvey norman, They wouldn't return phone calls, wasn't interested in fixing faulty goods & the store just kept coming up with the most ridiculous excuses & basically wasn't interested. As soon as the consumers & traders tribunal contacted them I had 5 calls from Harvey Norman within in 2 days & they were made replace the faulty item.

Chloe, I believe consumer law states that if the product is not fit for purpose, you are entitled to a full refund.

Yes Arkay you are correct, however, with portable air conditioning, the compressor releases hot air. This hot air must be vented OUT of the room in order for the cold air to do its job. All details are explained in the user guide. Also, a venting tube is usually provided in the box along with instructions on how to vent out the air correctly. There doesn't seem to be an issue with the product, it is just not being used correctly.

mmaddogz, how can you tell the the product is being used incorrectly based on the above? Nowhere in the original question does Chloe mention that hot air is being vented from the compressor at the rear of the unit. Seems a bit presumptuous.

You would have to get in contact with the store to see where they deliver and if they have in stock and how long before you get it, I don't work for Harvey Norman but was enquiring myself when I was in a store to buy a lounge suite, and was surprised at the time I had to wait for that lounge suite was 6-8 weeks, each one could be different and you could ask them if allowed if you could find your own freight if you preferred, hope this helps, have great day

don't deal with them! 3 months to get one delivered in a suburb in a regional country town! Then damaged!

It's possible. I think that if you went back without too much time passing then they certainly should have it in their transaction history. The guy who owns it isn't a customer focused person which isn't the best thing considering he needs customers to survive so it's possible that money suddenly went missing, wouldn't put it past him. Just my opinion though. Probably needs to recoupe the cost of the other half spending money on her mayor campaign, oh wait! That's right...used tax payers money instead!

1) Find your bank statement, I hope you used a card (VISA/MasterCard) proof of transaction. Then 2) go back to them knowing you d have proof. 3) Read this two links
https://www.accc.gov.au/business/treating-customers-fairly/offering-warranties/warranties-against-defects AND https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. 4) I would also notify the card issuing body/bank et al. and also consider a claim against your Visa/Mastercard they usually have complimentary protection.

Least that's what I woudl do! Good luck.

Seona, from my experience, not all Harvey Norman stores are connected. They are simply all individually franchised. Are you sure you went to the original store to look for your transaction? If this wasn't the store you purchased from, they will not be able to see you transaction history. The best thing to do, would be contact all Harvey Norman stores and give them your details, they will be able to find your proof of purchase.

Three solutions here 1Buy new Television
2 get rid of mobile phone
3 adopt your daughter out

You actually never needed it. Extended warranties are a scam and should have been outlawed long ago. As are 12 month warranties.

Australian Consumer Law stipulates that you should expect a reasonable service life from a product (warranty periods aside). Just because your $2500 computer has a 12 month warranty doesn't mean you need an extended warranty to cover anything beyond that. If it breaks down 18 months in, the law is on your side.

I have no idea as my comment was not on refund. Contact HN right away just in case they do have a cooling off period. You don't want to miss that period.

I don't work for Harvey Norman so can't really answer your question. It is not unusual, however, for some items to be "flat packed" ... Ikea is a good example ... irrespective of the retailer. This should have been mentioned to you prior to purchase. If not, I would suggest you speak to the manager of the store. Hope this helps

Depending on the style of lounge, it is usual for the legs to be put on after delivery by the customer. If its a reclining type lounge, usually the customer just had to click it together. Its really not hard. If the lounge were to be delivered with the legs on, it could get damaged in the delivery truck. I have shopped for a lot of furniture, and found Harvey Norman to be one of the best stores to get furniture from. Just imagine if you were shopping at Ikea. Everything needs assembly there.

I don't work for Harvey Norman so cannot really answer your question with any certainty. However, my past experience is to speak to the store manager, if you cannot get help from any sales staff.

Blue screen of death is a software fault, and is generally easily remedied by either factory reformatting the computer, or installing a backup that didn't have the issue.
As software faults are easily remedied, HN will likely charge for the service if you bring it in to be reimaged. Manufacturer would do it for you if it's within warranty, but it will take a few weeks.
My best recommendation is head to a tech forum such as toms hardware, post an error report to the forums and some of the members will guide you through the steps of undoing the damage without reformatting the computer.

There are a few avenues. In short, yes they can fix it. You will be charged. It would take about 2-5 hours to fix properly without losing you data.

(The views I have expressed do not represent those of Harvey Norman, seek guidance from store of purchase)

Try pushing the recovery
option key? It only tells you the correct key
during blue screen mode.
Then choose non destructive recovery
wait till it puts everything back to as new.
if on the other hand you choose destructive
recovery, back all your data up either option.

And have a great today!
Greg

It depends when the extended warranty was purchased. If it was in a reasonable amount of time, and you feel you were mislead by the Sales staff, call in to enquire and you will generally get a prompt response. Depending whether the price was a package deal, you may not be able to get separate pricing and a refund.

http://www.harveynorman.com.au/hp-pavilion-27-n106a-touchscreen-27-all-in-one-desktop.html?CAWELAID=720013240000232532

Nope, why?

Nah fhey sidnt

Nope, they didnt tell us about that.