While renovating our home, we decided to shop at HN QV. Their customer service was fantastic, they price matched and gave us extended warranty, and organised delivery despite us living on the second floor. Later we had to use the warranty, and just as excellent service.

Penrith store are terrible!
I was asked "Go to this counter to get your item"
The man then said "What do you want" I said "An online order"
He said "Well, you need something for me- if you don't have anything I can't help ya" *Clicking his fingers at me*
I had no idea what he was talking about. He then said "Hurry up, you need something for me"
I told him to settle down then realised he means an order number. I went to produce this and he yelled over my shoulder at another person "Can you help this guy" and then he walked away.

I just walked out of the store. It then took 5 BUSINESS DAYS to get someone to reply on Whatsapp.
I honestly can't believe how bad the service is at Harvey Norman. It was the worst retail experience of my life.

I was sold expensive antivirus software when I bought a laptop. Was told it wasn't available for just one device when it is. Also wasn't told about less expensive Office option. Was fobbed off when I complained.

I believe these lies and subterfuge are caused by low hourly rates and a dependance on commissions. I put my trust in the sales person. Never again and never again at Harvey Norman.

We are so happy with our new lounge. Fits perfectly in our home. Thank you to Alan who was lovely and helpful and made our experience a please thank one

Harvey Norman Electrical in Devonport Tasmania are the best.
Outstanding product knowledge and friendly customer service.
The reason we keep returning to the store is the team.
We never leave empty handed and are always thrilled with our purchases.
Thank you Harvey Norman Devonport.
See you soon.

we bought a Bosch cooktop at Harvey Norman in Bell Street Preston recently.
Happy with price, around $1000, and service, expecting installation costs of $3-500

BUT, the installation costs by the gas fitter sent by HN were astronomical: $1910!!!

So beware.
I suggest get written quote from installer before proceeding

I purchased a recliner, the delivery person had an argument overtaking the box inside of the room when I insisted to talk to the store, he started abusing and the conversation went into a physical scuffle, the worst part is Harvey Norman's customer service, they are rats, they did nothing, kept promising and not even a single person called.

This is a company with ZERO customer service, all the stores are a franchise, they do not care how you get treated.
Even if the store staff insults you, the delivery people abuse you and bash you.
Trust me, they are useless, I would pay more even if I have to, to buy from another store, but not from them.
Not anymore. I hope your store closes down, you get into losses, your business finishes.

Bough a Lenovo idea centre 27 at hoppers crossing store. Specs were i7, 1Tb harddrive with windows home for $2600. After coming home while registering the product the warranty it showed for 9 months only. Also the same product listed on Lenovo.com for less price and also the spec was 1Tb +2b hard drive with windows professional. basically looks like Harvey norman is underspecing the items and then selling for higher price. Not happy with the purchase!!

We have bought a few items from Harvey Norman Coffs Harbour over the years (and from competitors while we were away and having a house built). We have dealt a few times with a gentleman called Aubrey in appliances. We have found he is great to deal with - always quick with a solution for any problems we have had.

Staff at the store was approachable, e and friendly, answered any questions or concerns that I had in relation to recent laptop purchase. Downside was the amount of upwelling that went on until I could take my item to the register. Other than that was great service and great products

3rd laptop HP having issues within 4 months service ok, Midland store Management just not interested, just walked away, with embarrassment. I was calm walking in about 10 minutes the crap came good and thick, we are this and we are that, this laptop this.. etc you get the Message...

If you want to buy elegant, stylish and quality furniture, pls like me, choose Harvey Norman!
Never regret to buy Harvey Norman furniture!
I bought sofa $2870, study desk$328.
Customer service is 100% happy, nothing to worry.
I wait 8 weeks to get my Furniture’s.

I bought a WiFi router when we install with the helped of our internet provider for 4 hours and is not get to worked. I really not happy for the product recommented by the sale person.
When I returned the sale person said they want to check first. We keep contacted the store it take a week's before have the answered.After that waited for so long that they find out the router is not working. We in up to spend more money for another brand. Because I can't get my money back, that I can buy to another store that we want.

i love coming here its a great shop, the staff are always good and the range is great but the prices are what kills me. i get confused when prices are 20% others.

Roger was so helpful in the furniture area of the Oxley store when buying our new lounge. he has kept us up dated on how the lounge is going time wise for delivery

Takes 3 months to receive dining table, chairs and buffet. Once delivered, the doors on the buffet which comes fully assembled don't align. Can't affix frame to one of the chairs because the holes don't line up. Harvey Norman will "arrange" someone to have a look but can't give a date. Apparently waiting 3 months isn't long enough, they have their money now. Complaints department don't ring back. So much for good quality furniture and customer service.

Hadn't been in the Penrith store for years due to a bad experience. Decided to give them a second chance, bought a washing machine, made the transaction and then told sorry, it's a 6 week wait. They had my money and the tone of the sales person changed immediately. 6 weeks of hand washing, never again