Henley (page 3 of 43)

Could not be more impressed with the quality of work and communication with Henley through the process of building my new home with them. From open and frequent communication, to amazing cooperation throughout the planning process, to quality completion in the guaranteed timeframes. No issues upon move in, and not 1 single issue post completion. High recommended and would build again with them.

We are building with Henley out of loyalty from a good first build. Slab was poured early November but framing only started 3 months later and took them 2 1/2 months to finish. Before they can tell us when they will start framing they send us delay letters. Worst is we reported some missing insulation and the site supervisor told us they added in but when we check it wasn't there.

Purchased a new Henley home a few months ago and waited to write the review as I did not want to jump and praise the house.
I am very happy with the quality of build and interiors. Even my builder friends commented that the house is very well built and looks good.
I had a minor issue where I needed to change the door and the Henley team have been nothing but great and easy to deal with. Door was replaced within a few days - very quick and easy.

Highly recommend a Henley home to anyone looking to use the company to build.

Very Happy with the experience my partner and I had with Henley. It seemed so much easier compared to the other Building companies out there. Nearly everything was done for us and any concerns or questions we had were answered and validated. Great communication through the whole process and we learnt a lot given we are first home buyers. The whole experience was positive and enjoyable. I would most definitely recommend Henley to my family and friends.

Completed the build with Henley and all is good, but not great.
Finer points in the house, from painting, to minor items not completed (yet), which just let the whole project down. I guess they didn’t go broke!
As many have said, the site supervisor is the main part of the build. Our SS was ok but our building inspector (you must get one) was amazed at some of the items missed or ignored. Some were not fixed and have lead to issues later on which are still being dealt with.

Best builder. Their customer service is awesome.They are very professional, prompt response for all queries. We got good property in very good price.I had few issues after moving in house, they solved it very quickly

Overall great communication however this one was definitely a bit tricky compared to prior builds given COVID restrictions on visiting the main centre to pick and choose designs. The 'package' designs should be avoided as they can be murky and it is tricky to understand exactly what you are getting.

Everything went smoothly with the admins and the builder. We didn't really have any problem except for minor things to fix, which was rectified straight away. My Mrs and I is very happy with Henley especially their colour selection and admin customer service.

Finally our build has reached the end. It has been a roller-coaster, mixed emotions and safe to say we will not build again. Definately not a great time to build with trade issues, and the lack of trade accountability and having to get the same trade back multiple times showed a lack of supervision. Was just lucky we were on top of overthing. Our supervisor came through at the end and has gotten everything sorted but was a very long process with lots of issues along the way. Happy with how the house is finally after all the issues.

Build has been well managed throughout. Top notch quality and finish. Everthing went smoothly and minor issues were addressed immediately. Henley offered fixed cost to us and the final cost is exactly what we signed up for. Everyone has been so helpful Demi, Tom, Hamish, Krystal, Tabitha and rest of the team.

Overall very impressive builder - highly recommended!

We commissioned Henely to build a house during the epidemic. They completed the house construction strictly according to the contract, and all inquiries were answered in a timely manner. I will choose Henely again to build a house in the future.

On time
Accurate
Professional with the work
Time to time confirmation
Perfection
Awesome customer service
Finishing is good
Love their work
Accurate service
Perfect in each and every aspect
Few things need to be finalised but for that i already being contacted.

Always appreciated Henley for their quality build, recently purchased a ready built house for investment purposes. The process was smooth and easy. Our sales agent and site manager were easy to reach and communicate with.

For investors who don't want the hassle of auctions etc, ready built is a good option. Henley offers inspections within 12 months which is great as well.

We were so happy with Daniel our supervisor he was so supportive and really smoothed this process out for us! we have loved every part of working with the Henley team!

This is our 3rd build so we have experienced different builders, the overall experience with henley has been quite positive and pleasant. From the initial sales stage to color selection and contract signing, building and handover, henley staffs have all shown high standard of professionalism and excellent customer service/communication. We are very grateful our house is now completed and we are ready to start a new journey and make many happy memories in it, would highly recommend henley to anyone that’s looking to build!

We built the Emperor 41. Building a home would have to be one of the most exciting and stressful thing we have ever done. However Henley was great throughout the build. The admin team was exceptional at answering all our annoying questions (honestly, we must have driven them mad at some points), and our site supervisor was absolutely amazing (probably THE BEST site supervisor in the history of site supervisors). We only had a couple of issues. But overall, we are absolutely thrilled with the end result. The quality of the build was beyond our expectations. And we can't wait to finally move in.

I purchased a ready built through Henley for investment purposes. The process was smooth and easy. Our sales agent and site manager were easy to reach and communicate with.

For investors who don't want the hassle of auctions etc, ready built is a good option. Henley offers inspections within 12 months which is great as well.

We purchased a Henly ready-built home and our experience has been very positive. The process and service from start to finish have been excellent from the sales team to the site supervisors. The peace of mind Henly ready-built houses provide is very hard to ignore. There were minor fixings at the final inspection which was dealt with in a very timely and professional manner. The quality of the workmanship is top notch and we highly recommend Henly!

I just finished Sahara 32 with Henley and can not recommend going with them. Their quality of trades are horrible. Their management team is horrible. I do not have one bit nice thing to say about them. I didn’t have a enjoyable time building with Henley. I had a private building inspector which I glad I did because they would have cut more corners with the build. They communication skill was none. They try to get away with things and hurry up the process so they can move onto the next one. Henley was my 3rd build and by far the worst one. STAY AWAY

Working with Henley Homes Sales Team was a great experience. They were very polite, professional, and were quick to address and respond to our queries, in a clear manner. A few days ago we had our colouring appointment and the interior designer was a good listener, very helpful and guided us in the right direction. We are currently in the pre-construction stage and feel excited and confident about the building process, which will commence in a few days.

Hamish is our site supervisor. He is easy to work with, down to earth, honest and upfront. Things got done efficiently and was easy to communicate. We are happy with our house. Quite a few minor issues but dealt with in a timely manner. I'm giving 4/5 because of the Island bench finish has permanent blemishes. Overall, we are satisfied and looked after well.

Had house for a year and half now. Excellent customer service including after built services. Very clear process through sale and building phase. Thanks to the management and made it feel like always someone from Henley's team is looking after you when attention needed.

Our overall experience with Henley was good. We are satisfied with the build of our home. Although there are some minor things need to be fixed because it is inevitable but it does not affect the whole home. We are also satisfied with the communication process as they are quick to respond and address our issues. We also got some cash back which is great. The quality was good and upgrades really helped our budget. Overall, we are happy with Henley.

We are so happy and blessed with the new home from Henley, we had a good service from the beginning to the end, as a happy customer we like to recommend it to everyone

We built Aegean 45 in North. First of all 165 days delays and no prior notice issued. No liquidated damage paid. Design faults where fridge doesn’t fit in space provided despite giving exact measurements and clearly defined in drawing. Washer doesn’t fit due to wrong bench height in Laundry. Again, measurements provided and clearly stated in drawing as well as contract.

Management and Admin behaviour sucks.

Darbecca report ignored. Site cleaning wasn’t even done.

THIVES…Scammers…lost for words!!

Henley trades are just average, delays are caused by people not doing their job to a standard and then delaying the next trade due to fixing dodgy work.
If they would have some better trades, especially concretors and just people have a bit of pride in their work then Henley would be a much better company to build with.

Having said that our supervisor James was amazing and did everything he could to get us into our home as soon as possible.
(Having the same supervisor for the whole build instead of 5 the last time also helps)

Buying a first home can be very stressful. But Henley made it as easy as possible. The journey was absolutely amazing . The staff very very accommodating and patient. We were supported at every stage of buying process. thank you very much Henley

Working with Henley Homes Sales Team was a great experience. They were very polite, professional, and responded to our queries in a timely manner. They are very approachable and are good listeners. We are currently in the pre-construction stage and feel confident about the building process as we know we're in good hands.