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Honda Dealers (page 3 of 5)
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suttons homebush honda - James Choi
Can't thank staff and especially James Choi enough for their help in our recent purchase of a new Honda Civic. Everything was handled professionally and courteously and all our questions were answered honestly and with clarity. We would have no hesitation in recommending James to anyone interested in purchasing a vehicle from Suttons Homebush Honda dealership. Ron & Mary.
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Alto Honda Blacktown
I have recently bought Honda HR-V from Alto Blacktown. I would like to say that service was wonderful Sale person was Tony Pereira. He was patient, easy to talk and explained everything. He even called me after a week to check if everything is OK. Would recommend to see Tony at Alto Blacktown
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Shouda bought a JeepBrisbane
- 2 reviews
Honda Southside Brisbane Terrible - Should have bought a Jeep
I bought my very first new car, a manual Honda City in August 2017 from Southside Honda South Brisbane and from the start it has had a major fault in that up to 3 times, 95% of the time I or my partner drove it and slowed down or turned a corner or reversed out of the garage an alarm goes off with several error lights coming on that once including traction light, info light, engine fault light etc. This can occur up to 3 times each time I or my partner drive the car, the beep and lights are so frustrating. The car has been taken back to the S...Read more
outhside Honda dealership at least 4 times over the 9 months for repair and has never been fixed plus numerous phone calls, emails etc. A representative from Honda Australia was supposed to meet me at Southside Honda this last Fri and didn’t even show up or call. Shows their level of non service or care. We’ve had two weeks in 9 months without this error occurring. My and my partners way of driving has even been blamed several times for this error by Honda Australia despite errors showing up on their computer system when hooked up. My partner had a brand new manual 2005 Honda CRV from new and has never seen this error before and I have also been driving the same CRV since 2008 to 2017 without that same error ever occurring. Today Southside Honda offered an insulting $10,000 buy back price (they got an employee to call me and the manager didn’t even have the manners to call me himself) for a brand new car I bought in good faith for $18,800 new that is a lemon. How insulting is that. We cant even sell the car now privately as the person test driving the car will see the error lights and run for the hills plus I could never do this to anyone anyway. This experience with Southside Honda and Honda Australia has been nothing short of disgraceful and we will NEVER buy a Honda again after today. We ask for the full amount of our Hard earned $18,800 be given back to us so we can buy a new car from another brand i.e. jeep, that is not a lemon. They have wasted so much of our time and the car is getting older and the more and more time we waste with Honda nothing changes. I also have health issues and this is causing so much stress and exhaustion that I’m struggling even more with my health. We also have small children to think of, what if these errors are dangerous safety faults and one day this car severely injures or kills our family. Honda cant even find and fix the cause of the error alarms and lights and don’t seem to know what’s going on. 9 months is more than enough time for Honda to do the right thing. I am now going to the Ombudsman to take this further. Please don’t make the same mistake we did and buy a car from Honda as you could be in exactly the same position as us, promising to fix it and NEVER being able to so you’re left with a brand new car that’s a faulty lemon and no money left to buy another car and potentially putting our lives at risk.Similar opinion? Write a review on ieatwords.com.au!
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Abe
- 10 reviews
Alto Honda Blacktown
I have been servicing my Honda Accord 2009 for 8 years, at Alto Honda Blacktown, until I discovered that they misleading and over charging, and gives you wrong diagnosis. all these years every time I confirmed with them to use a full synthetic oil, and they yes we only using a full synthetic oil, but I found out that all that time they using semi synthetic cheep oil and charges me for a full one, all other service not mechanically sound, they do not the maintenance steps that are mentioned in the service book I have to take the car to another mechanics, to be sure the job is done. I will think twice before I use their services.
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Margaret BSydney, NSW
- 3 reviews
- Verified customer
No Problems with Alto Blacktown.
I recently purchased a used Honda Jazz from Alto Blacktown. I was able to negotiate the price and was very happy with the service from all staff. They were reasonable and friendly. I organised for an NRMA vehicle inspection and they had no problem with this. Overall I found that it was a good experience and am happy to recommend them.
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SundeepJordan Springs
- 3 reviews
- 3 likes
- Verified customer
Horrible Customer Service - Honda Roseberry
My car had an issue with automatic door and was initially quoted 3 weeks as a timeframe for having it fixed as parts were on back order. Communication was horrible, will never return calls even after you leave messages. Will not provide any updates. The saga then went from 3 weeks to another week, next Wednesday and so on until I engaged Honda to assist in getting a resolution. The dealer even tried blaming the fault on an accident which happened 2 years ago so they could avoid doing the work under Warranty. HONDA Customer service was great and...Read more
Case Manager [name removed] assisted in getting my issue resolved. It took 3 months and would have been more if HONDA was not engaged. Honda even offered and provided a courtesy Car. The dealership comment was: we don't have one. No empathy No apology. The worst was when I turned up to pick up the car and car would not start. Battery must have gone flat or died. It has been sitting with them for 3 months. They jump-started and said Battery is good it was due to light must have been left on. Simply things - Clock had not been adjusted as they had done work on the wiring in the car. It was not re-calibrated so all the systems work properly. Guess a few days later my wife got stuck outside kids school as the battery died. Once again [name removed] from HONDA came to rescue and the dealer wanted me to charge me for the battery even though they had the car for 3 months and have not handled it properly. The only reason I have Honda is that of the Honda Customer service but some of the dealers are really letting this name down..HONDA you need to do something..Similar opinion? Write a review on ieatwords.com.au!
Honda Service Center Hombush
Went to the Honda Service center Homebush to get the car serviced and have the wiper replaced as it was broken and wear off. The Invoice said they have changed my wiper and charge me for it, I have paid it and pick my car up and as I drive home and tested the wiper, it was still the old ones, which the rubber was partially detached from the wipers.
I was very upset and felt cheated, I drove back to the dealer service center asked about the wiper and because they were almost closed, asked me to come back again the day after.
Warning to others, do not trust this dealer service center. Check everything that they charged you, because possibly there is no work done on it, but they charge you for it.
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ChetanSSydney
Alto Honda Blacktown - Stay away!
Horrilble experience!!!! Would never go back there again.
We went in there yesterday to take a test drive of the Odyssey because I am looking to purchase a larger family car. After taking the test drive I asked the price of the car. I indicated that I would like to purchase the car on novated lease to save on tax and am happy to get my fleet provider to buy the car from them. The sales guy called in his manager and he questioned the lease process itself. I said my first car, which I wanted to trade-in was also on lease and I see a clear ben...Read more
efit with this. First the manager tried to convince me I was wrong. He even said when you buy a car on novated lease its not yours and I kept saying it is once you have paid the residual value of the car. Then he tried to convince me I cannot save money and when I gave him the calculations he realized that lease saves on tax but did not want to agree so kept saying there is something missing. When he could not prove his point he became very aggressive and started asking me why are you here. I said because I wanted to get a test drive. He gave me a clear impression that every person who walks in to their doors and takes a test drive has to buy the car from them and that too without lease. When I told him I am also looking as other cars and will decide once I have done my test drives with those he got even more rude and insulting. This kind of behaviour from a store manager is absolutely unexpected and shows poor quality. I hope Honda will take cognizance of this feedback.Similar opinion? Write a review on ieatwords.com.au!
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4.1(29)Ketan ShahSydney
- 9 reviews
- Verified customer
Awful Service from Suttons Honda Homebush, don't buy from them
I purchased Honda CRV in 2016. At the time of purchase, there was a Honda scheme for 5 years new car warranty and roadside assistance on the vehicles.
Today 26 Jan 2018, I called Honda Roadside Assist on 1800 810 852 for my vehicle roadside assistance due to a puncture on left rear wheel tyre.
The Roadside Assist did not find this vehicle in the database by Registration or by VIN number. They have told me to call back on Monday. I understand public holiday in Australia wide but what about vehicle registration in their database for 2 year...Read more
s old vehicle. Now, you can understand if someone stuck in traffic at traffic light or lane in the middle with break down situation then it is important to help customer rather than worrying about details. This is very poor service from Sutton Honda when I called them, the General Manager of company advised me on the phone straight away to call back on Monday instead of listening to the problem. In the past this company trade as Larke Hoskins Honda and very bad experience in vehicle services. I would not recommend to buy any vehicle from this dealership just ruthless.Similar opinion? Write a review on ieatwords.com.au!
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Mai
- 2 reviews
- 2 likes
Misleading, terrible customer service from Wangara Honda. DO NOT BUY from them!
Purchased a demo honda CRV from Wangara Honda in October 2017, were served by their sale manager. When I asked him how long I had left for the rego, he told me 6 months remaining. Trusting his words, I signed the sale contract with the rego expiry date was left blank. After that, my bank required a tax invoice from Wangara Honda, so I gave them a call, were told that their sale manager were on leave and their finance manager can help with that. The finance manager clearly wrote that the rego expiry date was April 2018 on the tax invoice. By Dec...Read more
ember 2017, I received an invoice from department of transport stated that my rego was going to expire soon, confused and shocked I gave Wangara Honda sale manager a call. He gave me an unacceptable answer that it was 6 months remaining from June which ends by December ( once again I bought my car in October, why he counted from June?) He refused to take responsibility. Then when I mentioned about the tax invoice he said it was error from the finance manager. After many emails, he showed no interest to show the issue so I requested the dealer principal number. Then I got a call from the finance manager said that he was sick of and had enough of my emails (obviously ashamed of making his own mistake). He used the word like :" I was helping you", " and " I am going to give you an advice when you talk to the principle dealer"'. He was fully yelling and tried to intimidate me. I sent email back to the sale manager said that I was not impressed by his finance manager unprofessional behavior. Even more shocking, the sale manager told me that he was in the room and witnessed the finance manager's phone call to me. How disgusted the way they treated me. Once again I requested to speak to their dealer principal, then I got told that he was on leave and I will get a call when him back after a certain day. I was waiting after that date, but never got a phone call. I lodged my case through consumer protection. later on, I was told by the case officer that he had no luck to get in contact with the principal dealer either. He told me that the lady he spoke to said: this case was a retail case, too minor for the principal dealer to deal with. They kept putting him back to the sale manager who showed no interest to settle the case. Clearly everyone, this company is a joke. Their managers gave out wrong info, making error on a legal document, they were unprofessional by calling me, yelled and intimidated me over the phone, and finally their top manager was only interested in big issue and did not give a damn about retail customers which unfortunately most of us are. I will make sure anyone I know will NEVER buy car from them.Similar opinion? Write a review on ieatwords.com.au!
nitram79Sydney
- 6 reviews
- 3 likes
Sutton's Rosebery - stay away!!!!
Bought a new Honda HRV, usually they'll throw in floor mats and fill the tank full of petrol. I got below half a tank and was charged for the floor mats. I wasn't given my contract paperwork until an hour after I collected the car as I was first told they would email it, then I got a message saying they found it and come get it. They knew if I looked at the contract closely I would pull out or change finance providers at the minimum. Extremely sneaky tactics used. Another lesson leant the hard way sadly. Still going to speak to fair trading and st george about falsifying my documents to secure the loan. Do not purchase a car from them, they are smiling assassins.
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Broken hondaSydney
Bought new but worst than used!!!
I bought Honda HRV $29,000 drive away from [name removed] at Sutton Honda Homebush on 22/9/2017. On the day of collection, I noticed there is cranking noise when turning the wheels on top of other complaints. I returned to get it checked a week later and was told the shock tower collapsed and parts has to be ordered from Japan - OMG!!! How can a new car have collapsed shock tower??? How can such car passed quality check to be sold as new??? 4 months now, there is still no news on fixing my HRV despite calling and [name removed]. Never get back...Read more
although said he would. I demanded full refund or new car replacement to no avail. Complain to Honda Australia was useless. I have lodged a complaint with NSW Fair Trading. This is so unacceptable. This was my 2nd new honda from same dealership. Their sales person service was bad when I bought my first car but i was very satisfied with the car. This time was worse, poor service and ending up paying new car for what it seem a car with many problems to fix and yet not rectified at first service. I demand full refund or new car replacement!!!!Similar opinion? Write a review on ieatwords.com.au!
parts cost
Bought touch up paint from dealer . 15 ml. works out at around $ 15000 per litre. I know that profits are made via back door ( parts etc. ) but??? where does it get past a reasonable profit?
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Janice Vasicflinders
- 3 reviews
Honda sales promotion false
Bought a honda crv from wollongong honda dealer. TV advertising stated good deals during December but alas there were none by this dealer. Sales person stated his offer was only good for 1 day so I my accepted it. My husband wanted to go to Sydney Tynan Honda for comparison but I didn't. A week later realised should have done as they had better trade in and better selling price and option deals. Will never buy again from Wollongong Honda.
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abhinav sharmatop ryde
- 2 reviews
- 2 likes
Homebush honda very bad customer service
Emailed them twice regarding service no one replied even tried to ring waiting for 20 min still on hold very bad service will never go again there very bad service handa
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amu2Melbourne
- 4 reviews
- 1 like
Disinterested salesman at Darwin honda
We were hoping to buy a HRV and went to Darwin Honda, only to find a very distressed salesman with his name starting with P. I got the feeling that he thought that we were not serious buyers and his attitude clearly showed this. He wanted us to deposit 500 AUD before he would negotiate on the price and complementary accessories. Without that he wasn't taking business. This was meant to be my 4th Brand new car and I have never been treated like this by any of the other dealers, including a Honda dealer in SA. Unfortunately the dealership choices are limited in Darwin and we gave up our hopes on the HRV and bought a Mazda
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TrudySydney
- 15 reviews
- Verified customer
Continuous car damages
I had my steering wheel leather replaced at Sutton Homebush Honda under warranty and the trims were scratched. It took them 8 months to order the parts. Nearly every month I had to follow it up with them. When I had my car serviced my car was damaged at this dealers. They said the damages were there when I left my car for service and a car report had been filed which I had not sign to acknowledge the damages were there when I left my car. When my car was returned from this dealers repairer it was damaged again. Both repairs by the same repairer...Read more
were substandard with dust nibs, excessive paint, scratches and colour variation. During the second repair my steering wheel trims arrived and I had requested it to be replaced while my car was with Honda but they had not replaced it. I rebooked to have my steering wheel trims replaced and they said they ordered the wrong parts. They have caused continuous damages to my car and continuous inconvenience to me. This is what you get for being a loyal customer. Stay away from them.Similar opinion? Write a review on ieatwords.com.au!
Never go to Honda Macathur
They lied to us about the first service. They promised the first service would be free and whe we got there, 40km from home, they said it would be $284. The one who sold us the car no longer working there so there was no one that could prove their promise. I will never go to that dear again. They have no credits for their words
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Democar victimBella vista
- Verified customer
nightmare experience
I made 3 test drives for the same demo car before I decided to buy it. It looks clean, brand new, and drives smoothly and quietly. I made the contract and put deposit and I told the sales [name removed]: NO more test drive, I am the last person to drive the car, ONLY 48 hours, from Saturday afternoon August 19 to Monday afternoon August 21 when I picked up the car, the car totally changed -- dirty scarfs on the interior of doors, scratches in the boot, dirty seats and driving noisy.
I asked the sales [name removed], he found no words for it....Read more
Upon my strongly questioning, he said he drove the car to do the detailing, in reply I said: the detailing made the car even dirtier than before?! Then he said he himself did the cleaning!!!! So it is his responsibility for the changed condition of the demo car. 2 days ago he explained in the email said that the detailer came to Alto Honda Blacktown to drive away the car for the detailing. None of his explanations is convincing. I am so stressed and so upset with this dealer, it is a nightmare for me. I would like to choose a negative black star for this dealer. September 13th 2017 Update: Always dishonest When I went to Alto Honda Blacktown to purchase the Civic Demo car, I request pre-delivery checklist and full inspection report as this car was driven up to 2951 kms. The sales promised me that he will provide these 2 documents. But when I picked up the car, he said he didn't prepare the documents, instead saying:" Our mechanic has inspected the car, and all is good, you don't need the report. If you find any problem, just bring it back." When I drove the car away from the dealer car-yard, I found it is the wrong car. After inspection, my mechanic found the back bumper is popping up. He tole me: 2 reasons for that, one is it is a manufactured defect, the one is it is after accident. When I stepped out the dealer's office, I turned around and suddenly realized that it is a "BLACK" "TOWN". Never make any business with Alto Honda Blacktwon.Similar opinion? Write a review on ieatwords.com.au!
rekoausmelbourne
- 8 reviews
Terrible customer service
Today my new Honda accord 2017 is being sent to the repair shop for the third time after noticing that the car is shaking above the 100k/h which was not the case before the 1k service done at Capital Honda. Also asked to track down cabin noise coming from the driver's side and passenger side as well.
My car repair job is handled by a Lady with the name [name removed]. [name removed] is quite rude over the phone when answering my questions and even has put me on hold while i was still talking without asking and uses the tone of someone dealin...Read more
g with a dull person repeating herself not even listening to my questions. I have been to Capital Honda few times and was dealt with courtesy and respect everytime from other employees except this time. I hope this complaint reaches someone in the dealership and professionally deal with the matter.Similar opinion? Write a review on ieatwords.com.au!
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Cosimo M.asked
after Honda buy back my recalled Honda Takata Airbag issue, can I buy back from pickles
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