Hotondo Homes TAS
- Launceston, Hobart, Sorell, Burnie · See All
- hotondo.com.au
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The experience of building our retirement home with Hotondo Launceston from start to the surprisingly quick handover (14 months...6 months in build phase) was simply fantastic!
In this current building climate, not only are we amazed at the speed & efficiency of the process but so are all our friends & family. The quality of the build was never compromised & corners never cut.
This is absolutely down to the superb Hotondo Launceston team. From meeting the vivacious sales manager Vicki, to the calm & clever design & project manager Sam, to the...
Read more talented interior designer Ashlee & to the ever helpful & thoughtful Rowan we were blessed throughout the entire process. Not only was the build timely, in fact 2 months ahead of schedule, it also came in on budget! Any changes we made were pleasantly dealt with & managed well. We felt heard & listened to at every juncture & were always treated with respect & kindness. Sam especially went above & beyond what could be fairly expected of a person in his role. We could not be happier with the quality & design of our beautiful home or more thankful for the way it came into being. Thank you Hotondo Launceston ❤️
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From the moment we walked into the display home we had an amazing experience. Vicki helped us pick out our dream home to fit our odd shaped block. It was no hassle at all to make changes to the plans. Picking out our colours, bricks, flooring and more was made very easy with Ashlee in their showroom. We were kept up to date at every stage, with weekly updates on the app and inspections with Sam when we liked. Our build was completed 1 month ahead of schedule and the final price was exactly what we were quoted before building even started. We would like to thank everyone from Hotondo Homes Launceston for our excellent building experience and our new dream home.
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Hi Bradley and Jasmin,
Thank you for taking the time to review your experience building with Hotondo Homes Launceston. The entire team take great pride in their exceptional customer service and always...
From the start the whole team at Hotondo Launceston were excellent to deal with. They had good advice and knowledge when making changes to the floor plan during design stage. Selecting our fixtures, fittings and colours was made easy in their showroom. Once the build was underway it all went quickly and smoothly with just one supply issue being resolved easily. We are so happy with the quality of workmanship and there were very few defects to note at our pre-handover inspection. We love our new house and are so glad we chose Hotondo Launceston. Would highly recommend the team for both their service and quality of workmanship, they made the process of building a house easy.
- Customer Service
- Timeliness
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Hi Casey,
Thank you for taking the time to share your experience building with Hotondo Homes Launceston. The team always take great pride in delivering an exceptional experience for their clients, fro...
When we first decided to build our own home, we did so with a fair amount of trepidation as we didn't know what to expect. However, from our initial meeting with staff from Hotondo, all our fears were eased.
As first home builder novices, the team at Hotondo went above and beyond to support us, making the experience a thoroughly enjoyable one. Communication at all project stages, from scoping to construction was exemplary with regular project updates, images, documentation provided through emails, phone conversations, meetings and the use ...
Read moreof the BuilderTrend app allowing us full visibility of the build progress through the project's stages. The design and build team could not have been more helpful during the process and catered for our changes with ease. The quality of the build has surpassed our expectations and we are very grateful that (even considering the challenges of working during a pandemic) our house was delivered on time and within budget. Our experience with Hotondo Homes Launceston could not have been more positive and we will be forever thankful to the team (Sam, Ashlee, Vicki, Rowan and everyone who worked on the project) for delivering us our dream home. If you are considering making the leap and building your own home, Hotondo Homes Launceston should be the first number called :)- +6
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Hi Adrian,
Thank you for taking the time to review Hotondo Homes. We're thrilled to hear you had an amazing experience with Hotondo Homes Launceston. The team always take great pride in their customer...
Read more service, ensuring thorough communication is kept between them and their clients across the entire building journey. It's great to hear the team were able to make the process as stress-free as possible and we're sure you'll continue to love your new Hotondo Home for many years to come! Kind regards, Hotondo Homes
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When we started the process of our build, Vicki was in contact with us frequently guiding us along the way. Being our first build, we needed the help. If there was ever an issue, Hotondo Launceston always had a solution to help us. We had issues with the land we purchased pre build, the team at Hotondo were very patient with us as we got the issues resolved. From the moment the slab was poured to the handover of the keys it was a seamless process. We inspected the house and it was perfect, a few minor paint touch ups and we were ready to move in. We are now three weeks in and it still feels like a dream. The final cost was the same as the estimated cost.
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Hi Steph,
Thank you for taking the time to review Hotondo Homes. It's wonderful to hear you had an amazing experience with Hotondo Homes Launceston. The team understand building a new home can be a d...
From the start hotondo Launceston were amazing. They helped us design a split level as our block is sloped. They have so much knowledge and experience. They explained everything in a simple way for us to understand. We can’t fault our build the finishes are amazing it’s more amazing then we ever expected. The communication was great they updated us on the build throughout consistently. The price of our hotondo build was the best we could find as we shopped around. We had an allowance for rock removal on completion we received some of it back as...
Read more they didn’t need to remove rock. It’s not very often you get a builder that gives money back that they didn’t use. When we build again we will be using hotondo Launceston. We would recommend them to anyone.- Customer Service
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Hi Veronica,
Thank you for taking the time to review Hotondo Homes. We're thrilled to hear you had an amazing experience with Hotondo Homes Launceston. The team take great pride in both their local a...
Well managed build, the Launceston team kept me well informed and well supported in choices. No hidden costs, and our changes were accommodated without fuss. All staff were very friendly and amazing in helping me achieve my dream house. Thoroughly recommend Hotondo Launceston to everyone considering building in Northern Tas.
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Hi J Burrows,
Thank you for taking the time to review Hotondo Homes. We're pleased to hear you had a wonderful experience with Hotondo Homes Launceston. The team take great pride in their customer ser...
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Our build with Hotondo he Launceston was our 2nd build in Tasmania.
We didn’t look at any other builders as we were super happy with Our 1 st build.
From the start with the amazing team we never doubted we would be happy in the end.
We have been in our new home for 3 weeks and can’t recommend Sam, Rowan, John and the team enough.
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Hi Shane,
Thank you for taking the time to review Hotondo Homes. It's great to hear you had an amazing experience with the Hotondo Homes Launceston team. They always work hard to ensure their client'...
Everything was managed well throughout the build. I changed a few things along the way which wasnt an issue. Workmanship and build quality was great and everything went pretty well as planned.
There were supply issues on some products due to covid but changes were made effortlessly so as to not stall the build.
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Hi Bernard,
Thank you for taking the time to review Hotondo Homes. We're pleased to hear you had a great experience with Hotondo Homes Launceston and that the team were able to address any issues prom...
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We have just moved into our newly built home by Hotondo and honestly couldn't be any happier with the outcome of the build. The team at Hotondo homes were welcoming and supportive and communicative throughout the whole process. This made the whole process a lot less stressful as we knew we were in very good hands. Our build was very well managed by the Hotondo team. They're a very welcoming group of people that were always happy to give us an update on our build, have a chat over the phone or to answer any questions we had. We would definitely recommend going through Hotondo if you're looking or even considering at building. You won't be disappointed.
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Hi Katie,
Thank you for taking the time to review Hotondo Homes. It's wonderful to hear you had a fantastic experience with Hotondo Homes Launceston. The team understand the importance of good and tho...
A bit shout out to the team at Hotondo Homes Launceston. They were very professional and dealt with our changes throughout the build with no fuss. The quality of there workmanship was first class and the finished product perfect in every way, on time and on budget, fantastic.
We intend building our forever home in 12 months time and given our true satisfaction with this build, we will not consider any one other than Sam and his wonderful team for our next project.
Thank you all so very much.......
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Hi Darryl and Maree,
Thank you for taking the time to review Hotondo Homes. We're thrilled to hear about your wonderful experience with Hotondo Homes Launceston. The team take great pride in their pro...
- TAS, Launceston
- Verified
Very impressed! Would highly recommend building with Hotondo Launceston.
We have recently moved into our new home and we're absolutely loving it! Sam and the team at Hotondo Launceston were fantastic to deal with. They were professional and approachable whenever we had questions throughout our whole building process. They ensured all our design needs were met and their team have built us a high quality forever home which we are so happy with. Well done to everyone involved and thank you all so much!
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Hi Gabby,
Thank you for taking the time to review Hotondo Homes. We're happy to hear you had a wonderful experience with Hotondo Homes Launceston. The team take great pride in their professionalism an...
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- 4 reviews
- 9 likes
- TAS, Hobart
- Verified
The absolute worst experience of our life, a complete and utter nightmare
Update: As of January the company has gone into Liquidation, affecting 20 customer and owing debts of over $1 million, but they were still signing contracts as late as 2 weeks before closing their doors. Hotondo still refuse to respond to customers calls and emails nor media requests and we have all been told to talk to the Liquidator who has already said there is no money available to be paid back.
After almost a year of mistakes, delays and threats Hotondo cancelled the contract to build our dream home leaving us over $150 000 out of...
Read more pocket with not a thing to show for it. We chose to build with Hotondo as they promised they would begin construction within 4 months and complete the entire build in 11 months, ensuring we would receive the $45k in Home Builder grants. So we sold our house, signed a 12 month lease and moved our family into a rental whilst we waited for our dream home to be built. After paying our deposit we heard nothing about the construction for months and assumed everything was on track. After 4 months we emailed to confirm they would commence construction soon and were informed there had been a “minor” delay due to council “deliberately delaying” building approval. We were assured, in writing, that the issue would not delay the completion however. Suspicious we contacted council to find the issue was actually major, as the design approval had been rejected due to not meeting Australian Standards, not councils “deliberate delays” and essentially little to no progress had been made since signing. We complained to the owner as we were going to lose the $45k homebuilders grant. The owner told us the delays weren’t their problem or fault and if we weren't happy they would cancel the contract and we could go elsewhere, knowing that homeowner grants had since closed and we would lose this money, so financially the best option was to continue at that time. In May (5 Months) we were told they had all the paperwork ready to send to council and we were 5 weeks away from starting. That time passed and so did the contractual 120 day BA approval time. We were then told no, 5 weeks more, and then 5 weeks more without ever being provided real information about the cause of the ever lengthening delays other than the issue being related to engineering or blamed on designers or someone or something else. We contacted Hotondo head office literally begging them for help and they told us the same thing, if you're not happy to find a new builder. Repeat follow up emails and calls were ignored.- Customer Service
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Hi NathanM,
Thank you for reaching out to provide us with feedback about your experience. We are sorry to read that we have not been able to meet your expectations, as the experience described is not ...
What a fantastic example of how Hotondo respond to "customers" who have had their lives ruined by their franchisees. Typical deny and defend instead of actually helping people. You have obviously be...
Read moreen in contact with the franchisee given the response about the "pre-approval". We have all the emails where the builder was requested, multiple times, to provide the necessary council approvals for our financier but failed to do so because they failed to supply or obtain those approvals from council. 10 months and they couldn't even get building approval yet you try and claim we were the negligent party. We even had to reapply after 6 months for finance approval because of the delays which we again received so do not try and pin this blame back on us for your failures. We have complied completely with all our contractual requirements. Our lawyer has all these emails which provide more than enough evidence of this thus why we are pursuing legal action against your franchisee, who we note is refusing to respond to our lawyers requests. Whilst you appear to have "lost" your records of phone calls (which i of course have) you do have all the emails sent to customer care as does your managing director who has been cc'd on many of these emails so please stop pretending you have tried to help us in anyway or are the least bit interested in trying to help any customers when things go wrong. If you truly wanted to contact us to discuss this,which you don't, you have all of our contact details already but only reply to these posts to make it look like you are interested when you clearly are not. Looking through all of your negative reviews tell the same story time after time with legal action the only way to hold your company accountable.From beginning to end the service offered from Hotondo Homes Launceston was fantastic. We we're kept well informed along the way. The entry level options were top quality and the workmanship was amazing. Site was always kept clean during the build and Sam and his team were only too happy to answer any questions we had.
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Hi Ryan,
Thank you for taking the time to review Hotondo Homes. We're happy to hear you had a fantastic experience with Hotondo Homes Launceston. The team takes great pride in thorough communication w...
From the moment we walked into the office to enquire about the house building process, to the moment we received our keys, the staff of Hotondo Homes Launceston have made this such an enjoyable experience. As young first time home owners with limited experience/knowledge, we were kept involved in the process right from the beginning. Both Vicki and Sam answered all of our questions (regardless how trivial) in a professional manner, and communication throughout the process was fantastic!
We could not be more thrilled with the quality of our hous...
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Hi Steven and Codie,
Thanks for your feedback. We're so glad to hear you had such a great experience with the Launceston team! What a great way to end the year, Christmas in your brand new first home...
Questions & Answers
Regard to the NB Contracting Pty Ltd, should Hotondo respond to the loss for clients, Hotondo has to do something, not only asking people to consult government departments.
I am one of the Hotondo customers and I lost 22k in this matter.
Hi Jimmy,
We're sorry to hear about your frustration and the matter. Can you please get in contact with our Customer Care team by emailing [email protected] to discuss this further?
Kind regards,
Hotondo Homes
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Details
Category | Project Home Builders and Custom Home Builders | Project Home Builders and Custom Home Builders | Project Home Builders and Custom Home Builders | Project Home Builders and Custom Home Builders |
---|---|---|---|---|
Types of Homes Available | Dual Occupancy / Duplex, One-Storey, Split Level and Two-Storey | Dual Occupancy / Duplex, One-Storey, Split Level and Two-Storey | Dual Occupancy / Duplex, One-Storey, Split Level and Two-Storey | Dual Occupancy / Duplex, One-Storey, Split Level and Two-Storey |
Knockdown & Rebuild | Yes | Yes | Yes | Yes |
Build Areas | Launceston | Burnie |
Extra Information
Hotondo Homes TAS is a ieatwords.com.au Awards Winner for 2022, 2021 and 2019. Learn more
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Hi Susan,
Read moretial contact all the way through to handover and beyond. We’re so pleased to hear you are happy with the quality and design of your build, as well as the exceptional customer service from the team, and we wish you many happy memories ahead in your beautiful new home! Kind regards, Hotondo HomesThank you for taking the time to share your experience building with Hotondo Homes Launceston. The entire team are committed to delivering an easy, enjoyable and seamless experience from ini...