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Hudson Homes
VanessaKSydney Surrounds, NSW
- Verified customer
Hudson Home the trustworthy builders
I can not recommend these guys enough. From the very first day they were upfront and honest about the entire process. I have had the same group of people look after me from the very beginning and can not thank them enough. Kelly in the office has kept us up to date the entire time and Steve the site manager was great nothing was ever to much to ask. He was always there to take my calls and explain things and keep us updated. There have been no significant delays with the build it has been on time at every stage. There have been no "Surprise" ch...Read more
arges or fees either which has been great for the budget. If you are looking for a trustworthy builder these guys are for you. We are collecting our keys in the next few days and we are super happy with the whole process. Thank You Hudson Homes!!!!
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Amy EnglishHunter Region, NSW
- Verified customer
Perfect choice for our first home.
Being first time home buyers, we were wary of the process of building. Safe to say our apprehension was significantly reduced throughout the building process with Hudson Homes. Being one of the only building companies that have a large range of inclusions (light fittings and flooring included!) we received excellent communication from start to finish with Frank Maclean, Chenise Dale and our supervisor Nathan who we could not fault.
We are so happy with our finished product that we can’t wait to show it off to our family and friends.
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Other Home Builders
Brighton Homes
5.0(208)Carlisle Homes
4.7(3,928)G.J. Gardner Homes
4.7(1,028)McDonald Jones Homes
4.7(812)RoseSydney, NSW
- Verified customer
Service I can trust! Highly Recommend!
I have just started my build with Hudson Homes and their customer service is outstanding! I have designed my house from the ground up. Being such a perfectionist, a lot of stress and sleepless nights have gone into my design, as anyone would go through when building their "forever home". My Project Manager Abagail has guided me through the whole process so far and really has taken the edge off. I don't feel like I have the weight of every decision on my shoulders. She answers every question I bombard her with (which is alot!) and provides hones...Read more
t feedback. This is one of the biggest projects I am blessed to face in my life, so I take it upon myself to be actively involved. I have weekly phone calls with my Site Manager, Wayne to provide updates. If there is an issue he always has a solution. There are going to be delays, builders cannot predict the weather nor are they magicians. It's how they can get back on track to meet their deadline. I personally believe YOU need to be actively involved when building your home. Open communication is the key. I would highly recommend Hudson Homes!
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Adam SmithSydney, NSW
- Verified customer
Highly Recommended!!
We have built two homes now with Hudson Homes
For anyone who is looking to build in the central coast area or Newcastle we can't recommend Hudson Homes enough. We would like to thank our supervisor Mark who has been fantastic through the build process and our customer service consultant Flavia who really made us feel at ease the whole way through our build.
Having completed our new home we are ecstatic with the quality and follow up from Hudson who even checked up with us to make sure we had settled in well.
Highly recommended.!
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LerESydney, NSW
- Verified customer
Perfection! A Big Thank you to Hudson Homes!
From the very start of our build process the whole team at Hudson were an absolute delight to work with. Our colour selection process was very exciting and the interior designer helped us choose a fantastic scheme which was also within our budget.
When we got down to the build process the customer service team were always there to answer our questions and keep us up to date with the build process which was great.
The finished product looks excellent and we cant wait until we get the chance to build again through Hudson.
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LannieSydney
- Verified customer
Would never build with Hudson again
It’s taken 1 year start to build my property from last February，but I haven’t got the key yet for this single storey house on the small block. The customer service manager and site supervisor has been changed several times and sometime no response at all. I pay $2500 for my home loan interest every month, but I ask for delay reason and delay fine for my project many months ago, Hudson Home has no reply at all. I believe it’s break the HIA contract and I have to contact Fair Tradings NSW. Finally, don’t trust Hudson Home. I spend more money and time to collaborate with Hudson Home.
1 comment
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LainieSydney
- Verified customer
Not qualified, not efficiency and always delay
1. Incomplete job application reject by council-application delay
2. Not honest advertising-landspacking package
3. Not organised and reliable customer service manager (high employee turnover: 4 customer service manager during process)
4. Not qualified bricklayer-Hudson spent more than 6 weeks for qualified bricklayer
5. Not care for site-becoming rubbish bin
6. Not efficiency project management and control-unable to confirmed date to allocate worker to do job
7. Not reliable site supervisor- delay & delay (high employee turnover: 3 site ...Read more
1 comment
Hudson H.Hudson Homes
Hello Lainie, This is Rob Borg, General Manager of Hudson Homes. Clearly, I am disappointed to see my team may have let you down and I would welcome the opportunity to discuss these matters with you d... Read more
irectly. I have tried to call you unsuccessfully and ask you please give me a call on 1300 246 200. We at Hudson Homes endeavor to resolve issues effectively and I am sure you would agree it is important we work together in a respectful way to address the facts to ensure we achieve the best outcomes. I hope to hear from you soon.Similar opinion? Write a review on ieatwords.com.au!
HJ HJDubbo
- 3 reviews
- Verified customer
It perfectly worked!!- Get me help start program from Hudson
If you are first home buyer living in regional area having short deposit... contact Hudson. It works !!! Hudson home title it as Get me help start program.
I had enrol Hudson homes’s Get me help start program in March 2017. I had actively processed in oct 2017 for contracts & building process understanding. Begging experienced civil engineer I can differentiate Hudson’s work with many other contractors work in dubbo.
Hudson done correct at following conditions
1. Drawing approval (clients signed copy) only used by subcontractors. I had veri...Read more
1 comment
Hudson H.Hudson Homes
It was an absolute pleasure dealing with you and helping you get into your very first home. Thank you for your very positive review on both Hudson Homes and your site supervisor Adam. We are very prou... Read more
d of the work that Adam delivers and of the wonderful relationships he has developed with his customers. Enjoy your new home. Thank you - Flavia MusicoSimilar opinion? Write a review on ieatwords.com.au!
Other Home Builders
EggFamilyDubbo
- Verified customer
“Absolutely Awesome Experience”
Well it is now 4 months since we moved into our gorgeous Hudson Home the “Saffron 23” & we thought it was about time we let you know just how awesome our experience has been.
For those that were tuned into our previous testimonial the awesomeness started with our New Home Consultant who was an absolute professional guiding us through the preliminary stages of a first time build.
Well the service has only continued as we progressed through the building process. Everything has been so easy & totally stress free.
Our Building Supervisor ...Read more
AB has been amazing. His attention to detail, constant communication & all round exceptional customer service has been second to none. No matter the silly questions or genuine queries throughout the build AB had no hesitation in ensuring we were happy & satisfied with the progression of our new Hudson Home. If you are thinking about building we would strongly recommend you consider Hudson Homes as your builder of choice.1 comment
Hudson H.Hudson Homes
Dave, Vicki, Ruby & Harry … you guys are awesome!!
Thank you so much for taking the time to share your positive experience with us and for your absolutely fabulous review of Hudson Homes. ... Read more
We certainly understand how stressful the building process can sometimes be and, here at Hudson Homes, our number one priority has always been to deliver our customers with an enjoyable and rewarding home building experience. We strive for this with each and every customer and I am so happy to read that your home building experience was a rewarding one. Congratulations on being in your home for 4 months now and we wish you many, many years of love and laughter. Thank you - Rob BorgSimilar opinion? Write a review on ieatwords.com.au!
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99OniremDubbo
- Verified customer
Worst Experience Of My Life
Well, its been some months now since “completion” of my Hudson Home. I deliberately waited for the red mist to subside so that emotion did not influence my review, but even now its still hard.
In short, my home was completed 2 months late, communication was only initiated when a progress payment was sought and on handover an independent building inspection revealed three pages of defects ranging from minor to major. Many are still not resolved and never will be, either because it’s impossible (eg. misssing expansion joint in brickwork) or b...Read more
ecause Hudson flatly refuse to accept there is a problem. Some of the defects are hard to believe- bridged termite barriers, unprotected electrical and data cabling to name just two. The general standard of work is appalling and Hudson’s care factor was nil. Their attitude is best summed up by the driveway situation- the contract clearly states “Coloured Concrete Driveway”. Apparently this means plain (uncoloured) concrete, PAINTED! When questioned about this, the Hudson supervisor’s response was “that’s how we do ‘em all”. He was hostile almost to the point of violence to the independent inspector when a joint walk-through to “confirm” rectification work, much of which was either badly done or not at all). Eventually you give up and get on with life and they know this. My biggest mistake was trusting a financial advisor whom I later discovered was actually an agent for Hudson. I estimate I’m out of pocket $10k because of extra interest and costs resulting from delayed and faulty construction. The long term cost will probably far exceed this as shoddy work rises to the surface. My advice to anyone contemplating building a home is to buy your block and find a reputable independent builder. If you must sign up to a House/Land package, make sure their name doesn’t start with “H”.1 comment
Hudson H.Hudson Homes
Hi 99Onirem,
Hudson Homes would like to rectify any genuine issues that you have at your property. We like each of our clients to have a delightful and rewarding experience and your feedback is impor... Read more
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IranaSydney
- 8 reviews
- 6 likes
- Verified customer
Progressive review of our journey to build our first home with HUDSON HOMES
Signed Up: August 2017
Build has not yet started.
Current Stage:
Drafting/Plans process – Worst experience (Score 1.5/10):
Most recently, after our land was settled on 20th of April, we were advised that the final plans will be ready by 11th May. But once again, the plans have not been delivered.
We spent four months in preparing our draft plans with them and they were drawn as per Council and CDC requirement. So I don’t understand why they needed three weeks to finalise them before giving to permit team (another 2 wks process as per ...Read more
our CRM). When we expressed our disappointment to our CRM about the delays and how we will voice our concerns on social media, her team leader immediately gave us a call and assured us that our plans will be ready by Monday.Similar opinion? Write a review on ieatwords.com.au!
NehalKellyville
- Verified customer
Never build with Hudson Homes....
Hudson homes took one year to build our single storey house. After waiting for one year the quality of the works is very poor. We were handed over our house 2 weeks ago and we are still chasing the Supervisor to fix things in our house and the supervisor doesn't even respond to our messages and phone calls anymore. Throughout the process we had to deal with 3-4 supervisors as they kept on assigning different supervisor every few months. In between the changes in supervisors there are mistakes made in the construction phase which couldn't be rec...Read more
tified. Even with CSR there were so many changes and we had to deal with more than 4 CSR as they were assigning new CSR every few months. And each CSR had different stories when we asked questions. We never got any consistent answer from the Customer service Manager. Finally they say it is fixed term contract and they pay liquidated damages. But with weird calculations of rain days and their stability days which they put in contract, you hardly get any money back and we are out of pocket paying on the loans for one year till the build is completed. Very unhappy with workmanship, quality of the build and customer service. We would never recommend anyone to go with Hudson Homes and go through the hassles we have been through and still ongoing issues to get things fixed...3 comments
Hudson H.Hudson Homes
Hi Nehal,
Mark Savas here, the Operations Manager at Hudson Homes. Firstly, thank you for taking the time to submit your review regarding your experience with Hudson Homes. ... Read more
I understand that you have been in regular contact with your Customer Relationship Manager, who has co-ordinated a meeting with both your Site Supervisor and our Building Manager, to address the few minor works required to complete your new home. Our Building Manager will be in contact with you to arrange an on-site meeting to guide you through the last remaining items that need to be addressed. You should feel reassured that, as a company, Hudson Homes are always committed to addressing such items and always attends to rectification required both professionally and promptly. In relation to the guarantee and liquidated damages you have raised, we keep accurate records to ensure that any delays are properly fulfilled to our customers and, as such, all of the rainfall data is obtained directly from the records of the Bureau of Meteorology. Once calculated and all accumulative days are determined, payment is made into your nominated account within 5 business days. I am more than happy to guide you through the calculations as set out in your HIA contract. We respect your right to submit an online review and, although a little disappointed at the extremely low rating given that the matters you raised are relatively minor and we have already committed to rectify, we're sorting through your concerns as a high priority. Mark Savas.Mark, thanks for your response. We have personally thanked the current site supervisor on number of occasions, firstly for showing care and compassion and secondly, for being responsive. However, the ... Read more
rating reflects the overall experience and not just the last couple of months since his appointment. Our story started with you guys in 2016 which in itself says a lot, given we’ve only built single storey house and it’s now mid 2018! We are happy to discuss all ups and downs and substantial financially suprises we have received from Hudson home if you wish to meet us in person as well...Hudson H.Hudson Homes
Hi Nehal,
It’s great to hear your glowing review of your Site Supervisor. In relation to the overall experience, your feedback is important to Hudson Homes and would like to extend the invitation t... Read more
o meet with our General Manager, Rob Borg, to discuss your experiences thus far, as we are 100% committed in wanting to exceed in Customer Satisfaction.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Very helpful, very happy clients so far
Customer service was 10/10 with our last customer relations manager, she was Very efficient with returning emails and organising everything. We haven’t started our build yet but is withinn 20 days of the start date.
Our customer relations manager Ebony was such a pleasure to work with, its to bad we didn’t get her from the start and that we ended up with a very unprofessional and unreliable project manager. (I have been told he has left the company since).
Thanks for everything Ebony
2 comments
Hudson H.Hudson Homes
Hi Jacqueline & Joseph,
Mark Savas here, the Operations Manager from Hudson Homes. We are absolutely delighted with your feedback and the glowing testimonial of our Customer Relationship Manager, Ebo... Read more
Hi Mark, I’m sorry to say now that our opinion of Hudson Homes have changed For the moment.
We are so sad and disappointed with the whole build process, The workmanship thoughtout has been poor qualit... Read more
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- Verified customer
Great Work and Service
Hudson built for us in 2015. The process went smoothly, we were remarkably well informed throughout the process. Great documentation was provided and all necessary certifications. Due to a delay with the bank on our end, the handover keys of keys would have been delayed. However the GM at the time jumped in and waived / approved several processes to prevent anyone from being without a roof for a weekend in good faith. Over 2 years later we have come to appreciate that Hudson not only had great service they have done great quality workmanship. There simply has not been any issues with the building outside to be expected maintenance.
Thank you Hudson Homes
1 comment
Hudson H.Hudson Homes
Hi Denise,
Mark Savas here, the Operations Manager from Hudson Homes. It’s with great pleasure that we were able to assist during a challenging transition, and your glowing feedback is sincerely appr... Read more
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KarlosHunter Region, NSW
- 2 reviews
- Verified customer
Happy with Hudson
We have been dealing with Hudson Homes for a number of years it has been overall a very enjoyable experience.
We had purchased a block of land prior to deciding on building with Hudson homes.
We were waiting for the land developer to register our land which was supposed to happen within a month of us purchasing the land, it took about 3.5 years.
During this time we visited ALL of the display homes from all companies in the hunter area. We eventually decided on Hudson homes after seeing the quality of the finish on all of their display...Read more
homes and their level of customer service . Frank from Hudson homes Gillieston Heights sales office was outstanding and the quality of the designs were as well. We saw Frank many times whilst waiting for our land and we eventually chose a Tiffany 27 with a few modifications which were easily implemented by Hudson homes.1 comment
Hudson H.Hudson Homes
Hi Karl,
Mark Savas here, the Operations Manager from Hudson Homes. ... Read more
Firstly, thank you for the wonderful review regarding your positive experience with Hudson Homes. It certainly makes me very proud to know that your experiences with both our sales and customer service teams was a positive one as these are two areas that I have been personally responsible for improving over the past 6 months. So, thank you for letting me know that we have made positive progress here. One of things that I have found that really goes a long way to making the building process a little more delightful is having the ability to personalise each home to your own personal tastes and desires, so I am glad that the minor design modifications that were made to make to your floor plan to better suit your family was helpful to you. Your comments regarding your colour studio experience are also very helpful. I am currently working with our Designers to see how we can make this exciting part of the home building journey a little less frustrating and that little more enjoyable. I will be taking your comments into consideration. We appreciate your positive review and we're looking forward to giving you a positive building experience as we deliver you your new Hudson Home.Similar opinion? Write a review on ieatwords.com.au!
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Jake M
- 7 reviews
- 7 likes
- Verified customer
Go somewhere else, nothing but issues.
Nothing but issues Building with hudson. We dealt with 3 different consultants, as the first one rushed us through our tender and was later fired for not doing his job correctly and the next went over the tender with us and hassled us to pay our deposit or else prices will go up. Our colour consultant was lovely but weeks later had to ask us to confirm all our upgrades and our carpet colour name from memory as she hadn't noted them down anywhere. The build process was slow and took all 28 weeks of their 28 week guarantee, then rushed to do hand...Read more
over. [name removed] was horrible to deal with and I suggest asking for a different 'relations manager' if you are given him. He hassled us for our final payment and made excuses as to why some things couldn't be finished prior to handover, and promised to have any issues rectified as soon as possible. We have been in the house 5 months now and we're still waiting for some of these issues to be fixed, one being the incorrect light switches to which [name removed] told us "you will need to contact the electricians as they don't work for us." Update 03/02/18 I jumped in the roof today while installing fans to make sure i hit the beam and noticed that there was no insulation.. while looking around i noticed that it was still in rolls and all laying up in the back corner of the roof. Explains why the house has beem ridiculously hot. I also noticed the antenna splitter hadn't been connected, explains why I couldn't get any channels on my t.v's. Do you check anything Hudson or just hand it over once you've hit your "28 week guarantee"?2 comments
Hudson H.Hudson Homes
Hi Jake,
Thank you for your feedback. We understand our Maintenance Team are in communication with you to rectify these items.
Our General Manager tried to call you on Friday afternoon and has left a... Read more
Hudson H.Hudson Homes
Hi Jake,
As committed our General Manager has tried to give you a call again today to follow up and confirm that the items have progressed and are being completed and you are satisfied with the outco... Read more
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AnonSydney
- Verified customer
Getting There
Original Post: 2/01/18
On-site Construction Commenced: 13/11/17
After a rough start our build has started.
A few points so far:
1) More than $4,000 in extra surprise costs like a "plumbing peg-out for $900" have popped up, we were not really budgeting for some of these. Now that construction has started I am hoping that the Fixed Price Guarantee lives up to it's name.
...Read more
1 comment
Hudson H.Hudson Homes
Hi Aaron,
Thank you for your feedback and apologies for not providing prompt communications on your new home build. We can ensure you that this was unusual for Hudson Homes, as we strive to consisten... Read more
tly provide our customers with a delightful and rewarding experience. We understand that our Customer Service Team Leader has now been in contact with you to discuss the matter that you have raised and your concerns have now been addressed. If you wish to discuss any further please feel free to contact our office on 1300 246 200. Thank you - The Hudson Homes Team.Similar opinion? Write a review on ieatwords.com.au!
Emily P
- 2 reviews
- 2 likes
- Verified customer
Amazing Service
Have had amazing service with Hudson Homes. John has gone above and beyond to make sure we are aware of every step being taken. he has been kind enough to take time out of his own weekend to walk us through the house and the build quality has been second to none. Give this guy a pay rise! he is amazing value!
1 comment
Hudson H.Hudson Homes
Emily, thank you for your sharing your experience and it is so pleasing to hear our team has gone above and beyond. It has been our pleasure building your new home.
The Hudson Homes Team
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MelissaNSW, 2750
- Verified customer
So much easier than I expected!
Our frame is up! Our new home is beginning to take shape. We have found this whole process very stress free. The colour consultant is extremely helpful and has a great eye. All the staff are just lovely. Overall, we're very happy so far and we just can't wait to see the finished product and to move into our new home!
1 comment
Hudson H.Hudson Homes
Melissa, there are many builders who can build a beautiful home but not too many who are committed to delivering a delightful and rewarding experience along the way. We appreciate your positive review... Read more
very much and we're looking forward to delivering your new home.Similar opinion? Write a review on ieatwords.com.au!
Mima
- 2 reviews
- 1 like
- Verified customer
We love our new home!! Thank you Hudson Homes!!
From the start of the process right through to the end we cant thank Hudson Homes enough for being there for us no matter how small our questions they always had the answers we needed. Being our first home Hudson Homes helped us by giving us the right information and making us feel extremely comfortable throughout the whole process.
Thank you to all the staff especially to Hovig their Business Development Manger and Joe our site supervisor for the excellent experience we had during our building with Hudson Homes. A huge thank you to all th...Read more
e Hudson Homes staff who worked behind the scenes and made our dreams become reality. Siting on our back alfresco now living the dream we are looking forward to our first Christmas in our perfect home.1 comment
Hudson H.Hudson Homes
Mima, we are very pleased that you are delighted with your new home, thank you for taking the time to share your experience! It has been a pleasure building your home. - The Hudson Homes Team
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Questions & Answers
Dom Regoasked
Please contact Dominic Rego [contact detail removed]
New build at 34 Victoria St Malabar NSW
2 storey 4 bedroom rear lane double garage and granny flat.
Scope: Knock down existing fibro house and new build
DA approved plans by architect
Looking for a reliable competitive builder
Modern design with lightweight building materials
Aim to start building end of 2018
Please let me know if this fits your scope
[email address removed]
No answers
SJKasked
Do you guys build in Southern Highlands area NSW?
1 answer
Hudson H.Hudson Homes
Hi SJK,
Thank you for your interest in Hudson Homes. Unfortunately the NSW Southern Highlands area is not currently within our build zone. We are always looking at expanding into new areas, so we may service your area in the future.
- The Hudson Homes Team
Lannieasked
may I ask why my case delayed all the time and have different answers from your company and other departments. my single story house hasn't been approved by council yet from August, but my neighbor has finished 2 stories house. I tried to find out the reason when I went to the council office. It was so sad to know your company didn't provide the information which council asked for from August. Then I chased again by 5/12/2017, I was told you would provide all the information on that day. However, I go to council today and they haven't got my information yet? What a shame to know these things and where is your company credit for customers? Just because I have small land to build a single story with your company? Almost half year, half year to prepare the documents??? Let all the customers know what happened on me and be responsible for your abilities.
1 answer
Hudson H.Hudson Homes
Hi Lannie,
Thank you for your feedback and apologies for not providing prompt communications on your new home build. We can ensure you that this was unusual for Hudson Homes, as we strive to consistently provide our customers with a delightful and rewarding experience. We understand that our Customer Service Team Leader has now been in contact with you to discuss the matter that you have raised and your concerns have now been addressed. The plans have also been emailed through to you that will be resubmitted to Council upon our office reopening in January 2018 (closed for Christmas/New Year holidays). If you wish to discuss any further please feel free to contact our office on 1300 246 200. Thank you - The Hudson Homes Team.
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Hudson H.Hudson Homes
Hello Lannie, this is Rob Borg, General Manager at Hudson Homes. We as always are focussed on resolving and where necessary rectifying any issues of concern and I would welcome the opportunity to disc... Read more
uss these comments with you directly. I have tried to call you, unsuccessfully and ask you please contact me on 1300 246 200. I am sure you would agree most issues can be resolved when we work together in a respectful way, communicate directly and deal with the facts to ensure we achieve a desired result. I hope to hear from you soon.