We cannot speak highly enough of the efforts made by Imagine Cruising to get us back home after the unfortunate cancellation of our cruise. The Sydney staff were just amazing under very trying circumstances for them all in these uncertain times.

Booked cruise on the Costa Mediterranea for Mauritius to Venice. We cancelled just before boarding after 3 days in Mauritius due to advice re covid 19 etc. E-mailed them twice for help but no response. In the end booked our own flights home. Received 2 replies to my email a week later at home! No refund referring us to Costa for a credit at the most. (Worth half the cost of the trip) not happy at all.

Getting information & action about the scheduled April 2020 tour of the Italian Lakes was a bit ‘rocky ‘ at the start, but I found once I made contact by email, staff were quick to respond and a satisfactory resolution has now been reached to defer this to 2021. Cameron & Katelyn were both v. professional. I did not incur any additional or unexpected fees.

Our Italian Lakes and Adriatic Cruise are impacted by COVID-19. Thankfully Katelyn from Imagine Rail Journeys and the Cruise Cafe reached out to us early and kept us informed of developments. Her calming communications were amazing. Cameron came onto the scene later to offer a genuine alternative for two keen travelers. Now Danielle is following through with meaningful plans for a trip in the future. COVID-19 may have disrupted our plans, but these wonderful people have minimized that impact greatly. To everyone at Imagine Rail Journeys and the Cruise Cafe - thank you.

Vanessa understood our issue - many people and travel agents don't actually get what you are saying and then understand what you would like as an outcome - Vanessa does - very refreshing - have spoken to her a few times on a few issues - found her very helpful.

We booked a local cruise from Perth back to our hometown of Adelaide in 2021 - the team have been very helpful to date and we are looking forward to our trip, take that COVID-19!

Terrible customer service by this company.Would never deal with them again.Had to ring 4 times and wait in que for 49-60 minutes for negative response.12hours before cruise they rang and offered to give a credit of 70% if we cancelled.Never again will I deal with Cruise Cafe or Imagine Cruising.Rip OFF’s

We booked - paid for Italian Holiday Oct 2020.
C -Virus = havoc in international travel - Vanessa reassured change to 2021 is OK.
Good communication is a Hallmark of quality Travel Service - Thankyou.

Our tour of India was cancelled mid trip and we were rerouted home. The airport rep at Delhi airport was very cool when the bookings made for our group had not been confirmed. That error was made by the Indian office and could have been avoided.

In this terrible time of uncertainty Imagine Cruising have been as quick as they could be I'm sure in answering my concerns.
Still lots of worries ahead re refunds etc, but I am confident that it will work out reasonably well.

All good
Looking forward to the journey and Perth yes and visiting family after tour. Booking efficient and responses to enquires ok. Would have liked to be rebooked flight home as not part of 8 days as we are staying an extra 6 days with family and unaware of any discount.

On cancellation of our Cruise on Coast Mediterranea I sent a mail to your Customer Service Team as required. Regrettably my mail server was not downloading the Teams responses in Mauritius. I rang the Emergency number and the officers I dealt with were very helpful and professional. very commendable in sorting out my problem. in a very stressful time. Thank you

A full Ghan trip with accommodation in Darwin/ Alice/ Adelaide. We haven't gone yet so are unable to actually comment on the value or deal. At this stage with NT going into lockdown am not sure whether the actual trip will continue, but that is up to any changes in current situation.

Vanessa has been helpful in trying to put our minds at rest at this difficult time due to the pandemic. We appreciate that it must be an incredibly busy time for all travel agencies so to hear regular updates means the world to us. Thanks Vanessa.

The handling by the staff at Imagine has been pretty good but the outcome has been less than satisfactory.
I can only assume that my request to cancel the hotel & flight bookings has been acted upon but I have no evidence to that effect. This is hardly acceptable.
We booked a total Perth-Perth package including the hotels in Sydney & London, the cruise & the flights from Heathrow-Perth but on reflection, in future, I will arrange accommodation independently because it is far easier to cancel it closer to the date & still receive a refund.
I am very disappointed with the outcome.
Dick N

Booking was not done and we had to Waite four at least 5hours to get a room and ended up paying for the room when we got back to perth.w

Vanessa explained the requirements and probability of fees that may be involved. She was very helpful and understanding of our request. Also helped with a second request for a deposit receipt.

My questions with regard to our upcoming Africa cruise were answered promptly efficiently and in a friendly manner.
Vanessa was extremely helpful with my query
Thank you for your time and courteousness