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See the Best Booking Services in 2020 as rated by Australians on ieatwords.com.au.

Reviews

(177)
(44)
(7)
(11)
(22)
  • Ease of Booking
    4.5 (208)
  • Trip Completed Yes (29) · No (205)
  • Transparency
    4.3 (192)
  • Customer Service
    4.5 (211)


Great help, quick response

published

Tickets came via email, which would of needed printing, Katelyn responded quickly to reassure me, that the printed tickets could be posted out to me, such a relief for us

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise and Flights
See all answers

George

GeorgeSydney, NSW

Military rewards

published

I am very pleased with your followup and the result.Thank your staff(Lauren)for organising an extra $50 of spending money for our trip on saphire princess on 20th oct.2020.
Regards George & Cheryl

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
See all answers
Wendy woo

Wendy wooMid West, WA

Do you have wheelchairs on board the ship

published

Wanted to know if ship has wheelchairs and I was informed no! but the gentleman who helped me was very quick to reply he’d investigated and got back to me

Ease of Booking
Booking Type Cruise
David D.

David D.Metropolitan Adelaide, SA

This is perfect. Can't live without it.

published

No additional fees. Costa Mediterranea cruise, It was easy to adjust the booking. I can't think of any more words. The consultant was friendly and efficient. I am looking forward to the cruise with my sister and her husband.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
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Princess Cruise

published

Becky was most helpful when she assisted me getting our Passenger Passport details lodged for our cruise on the Sun Princess. If I had any other enquires I would ask for Becky she is excellent.
yours sincerely, Dan Gissel

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

Phillip Riolo

Phillip RioloRichmond-Tweed, NSW

Poor follow through after booking

published

Initial response from company prompt and efficient. Request on 20th was that all documentation come to my partner and myself as he is hearing impaired and I need full information if out of house or office to respond promptly to booking information. Rang on 23rd to request again as information not forthcoming.
Couldn't speak with original agent and spoke with another agent who kept referring to us as youse. Disappointing.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise, Flights, Tour and Visa
See all answers
2 comments
Imagine Cruising
Vanessa A.Imagine Cruising
Phillip Riolo
Phillip Riolo

Canning Vale Resident

Canning Vale ResidentPerth, WA

  • 2 reviews

Regarding Booking HPL-04314

published

There was an error in my first name which has been corrected as per my request. Cruise Cafe contacted Royal Caribbean and they have corrected the error in my first name.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
See all answers

Gannet

GannetSouth East Queensland, QLD

  • 2 reviews

Perfect so far

published

Booked cruise/hotel and flights. Excellent communication and follow up pre our trip commencing February. All staff have been friendly and helpful and an exceptional stand out member is Becky. Professional/knowledgeable/patient a remarkable representative of Imagine Cruising - a pleasure to speak with.

Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise and Flights
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

couldn`t do enough for me.

published

all details of passengers travelling sent for inclusion on cruise line website.Helpful and friendly service.
Nothing to much trouble and would keep me informed,as it is too early to enter on website.
Confirmation will happen in due course.

Trip Completed No
Booking Type Accommodation, Cruise and Flights

exasperation at your refusal to give me the price of my tour.

published

I do not know if I had additional fees after the booking the secretive handling of my tour is un acceptable.
I booked the Italian Lakes Retreat thinking it would be a
wonderful holiday, however I am not told the cost of same.
That is all I wanted to know, I will have to go to the Ombudsman to find the details you will not give me.

Transparency
Customer Service
Trip Completed No
Booking Type Flights and Tour
See all answers
2 comments
Imagine Cruising
Vanessa A.Imagine Cruising
carmel dyball
carmel dyball

The only thing I am asking for is the cost of the tour, Italian Lakes Retreat and Scenic Swiss rail, commencing 15.07.2020. to 28.07.2020.
Surely this is not too much to ask.


Booking clarifications

published

No unexpected fees yet. I expected the Northern Lights Cruise at $7999 as advertised not $8999, but maybe it depends of the cruise date we choose i.e. 29 December 2020.


Very pleasant meeting with Becky

published

A detailed and informed meeting with Becky with helpful advice. Not having access with a computer, it has been difficult making cruise bookings and arrangements for tours. She has been a great help to us.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise, Flights and Tour
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

Exemplary service.

published

All my queries were answered. Deposit was processed efficiently. Becky explained and helped with the website and offered follow up of I needed. She is a credit to her employer.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise and Tour
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

Customer support

published

I emailed an enquiry Re my travels in March and received a very prompt answer from Lupe,Customer Service Department.A real pleasure .Thank you very much.
My husband and I are indeed looking forward to our cruise.
Kind regards,Marilyn Hasson.

Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

Excellent customer service from Lia

published

Lia is very attentive and prompt with excellent customer service skills. Lia has put my mind at rest regarding visas for upcoming cruise trip in March 2020. She is a credit to your industry.

Booking Type Cruise
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising
christine

christineSouth East Queensland, QLD

Thank you, Becky

published

As I was requiring some clarification about my cruise details, I phoned Imagine Cruising, and was fortunate to speak to Becky. She put me at ease, and helped with all of my queries. Becky also said that she would send me an email as soon as possible, and she did that, as well as phoning me to inform me that she had done so. Thank you, Becky. Christine

Customer Service
Ease of Booking
Trip Completed No
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

Karen

KarenPerth, WA

Excellent Support from Becky for checking in

published

Could checkin via Cunard Website, being updating, but got excellent service from Becky of Imagine cruising in: clarifying our enquiries, seeing to our needs, briefing on the spotlights about Melbourne. Though few requests, say check in time, mealtime cannot be promised at this point in time but Becky guided us where to make requests after embarkation. Looking forward to receive our QE brochure with our names on soon, a memorable booklet for this journey. You are great with outstanding patience and humor, Becky. Thank you very much for your help from Karen and Dominic

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise and Flights
See all answers
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

Jindy Maid

Jindy MaidSouth-Eastern Region, NSW

  • 2 reviews

Fast and Friendly

published

I found the customer support team - namely Lauren - to be very friendly, courteous, efficient and helpful. It was a pleasure to deal with her and will contact her again if I have any further inquiries.

Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise and Flights
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

Mary Beverley

Mary Beverley

  • 2 reviews

Helpful Becky

published

I wanted to find some excursions on a cruise I am taking, but couldn't find the information on the ship's website. Becky tried and then rang me back after checking how to find that information. She then took me through the website, explaining clearly what to do, thus I found all the details I needed. So helpful!!

Customer Service
Trip Completed No
Booking Type Cruise
1 comment
Imagine Cruising
Vanessa A.Imagine Cruising

Very useful information

published

Yes, there are extra fees, particularly tips. In non-U.S. cruises, I hope these to be included in the price of the cruise. No actual bookings, but plenty of information to read first. I could not log on and will follow this up on Monday

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
See all answers

Page 1 of 14

Questions & Answers

Miguel Nicolazzo

Miguel Nicolazzoasked

we are about to book Venice to Pretoria cruise, (from Melbourne), what is the deposit and what are the extra cost we should expect .
Is travel insurance included in the price?

2 answers
Helen
Helen

Hi I’m not sure what the deposit would be. I think it is a percentage of the holiday cost. You would be best to ring the company and ask. I found them very helpful. Cheers Helen

Imagine Cruising
Vanessa A.Imagine Cruising

Dear Miguel,

Please contact our Sales Team on 1800 924 450, they will provide you with all the details on this amazing holiday!

Kind regards,
Lupe - Customer Support Executive
Imagine Cruising


marron07

marron07asked

Our marriage has broken down since we booked a package with Imagine Cruising. I asked a month or so ago directly with Customer Service, but was just directed to Booking Conditions. One of us still wants to take the trip (March 2020) and I want to know what charges I would need to pay to have another related person travel with me instead of my spouse. Also what proof do we have to provide that our marriage has broken down permanently?

1 answer
Imagine Cruising
Vanessa A.Imagine Cruising

Please email us directly at - [email protected] and we can look into this for you. Sorry to hear this has happened, our thoughts are with you at this time of year.
Kind regards,
Vanessa - Customer Support Executive
Imagine Cruising


dont have a display name

dont have a display nameasked

I have given all the informationI I believe is required todate

No answers

Get an answer from our members and Imagine Cruising representatives

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