All good
Looking forward to the journey and Perth yes and visiting family after tour. Booking efficient and responses to enquires ok. Would have liked to be rebooked flight home as not part of 8 days as we are staying an extra 6 days with family and unaware of any discount.

On cancellation of our Cruise on Coast Mediterranea I sent a mail to your Customer Service Team as required. Regrettably my mail server was not downloading the Teams responses in Mauritius. I rang the Emergency number and the officers I dealt with were very helpful and professional. very commendable in sorting out my problem. in a very stressful time. Thank you

A full Ghan trip with accommodation in Darwin/ Alice/ Adelaide. We haven't gone yet so are unable to actually comment on the value or deal. At this stage with NT going into lockdown am not sure whether the actual trip will continue, but that is up to any changes in current situation.

Vanessa has been helpful in trying to put our minds at rest at this difficult time due to the pandemic. We appreciate that it must be an incredibly busy time for all travel agencies so to hear regular updates means the world to us. Thanks Vanessa.

The handling by the staff at Imagine has been pretty good but the outcome has been less than satisfactory.
I can only assume that my request to cancel the hotel & flight bookings has been acted upon but I have no evidence to that effect. This is hardly acceptable.
We booked a total Perth-Perth package including the hotels in Sydney & London, the cruise & the flights from Heathrow-Perth but on reflection, in future, I will arrange accommodation independently because it is far easier to cancel it closer to the date & still receive a refund.
I am very disappointed with the outcome.
Dick N

Booking was not done and we had to Waite four at least 5hours to get a room and ended up paying for the room when we got back to perth.w

Vanessa explained the requirements and probability of fees that may be involved. She was very helpful and understanding of our request. Also helped with a second request for a deposit receipt.

My questions with regard to our upcoming Africa cruise were answered promptly efficiently and in a friendly manner.
Vanessa was extremely helpful with my query
Thank you for your time and courteousness

Just had a call from lovely Kelly in Perth to keep us informed on our options for our upcoming cruise in April. Option of a revised package for 2021 or to wait and see what transpires. Thankyou for taking the time to keep us up to date.

Just returned from an Imagine Cruising trip that was severely impacted by the Coronavirus issue. Imagine Cruising’s support in ensuring our trip continued as best it could under the circumstances was exceptional. We felt far better supported than others on a very similar trip booked with other companies. Great job Imagine and we would not hesitate to book with them in the future.

Extremely disappointed. We read on line Costa has canceled the cruise and we still haven’t heard from you guys informing us of that. And we were told yesterday if it was canceled we would not get a refund for airfare or hotel. Extremely dissatisfied.

The Covid-19 caused cancellation of our trip.
Refund of our payment was made within a reasonable time and we were kept informed of the situation.
Would be pleased to use Cruisecafe again when things settle down. K.White

I was very happy to receive a speedy response to my request for a change to my evening dining time... thankyou to the most helpful support staff at Imagine Cruising.

Becky was fantastic helping me sort my booked cruise. I’m booking for myself and 2 ninety year olds which is a challenge. Becky was excellent with information and keeping me on track. Thanks Becky.

At first I was having trouble talking to someone at Customer Support but now being in touch with Katelyn I am happy and she responds to my emails which is great

On cancellation of cruise we experienced pleasant,efficient and speedy service,leaving us very happy and totally satisfied.Thank you.We received a total refund and offer to travel at a discounted rate should we book a cruise within the next few months.

To the Company and Staff We eish to pass on Congratulations with the way they handled the Cancellation of our recently booked Cruise and the fallout from the Coronavirus...at all times they have been friendly courteous and efficient We will not hesitate to rebook

Imagine Cruising’s team were pleasant and easy to deal with throughout the booking process and also with the cancellation of our tour and cruise. Our refund was processed promptly and efficiently - thank you.

Along with their amazing deals, they offer second to none customer service. You are left in no doubt as to what you are purchasing with full details of the booking you are making as well as what and more importantly what is not included. Emails are answered swiftly and requests are dealt with and acted upon. Who can ask for more?